AT&T

Starting third year as reluctant customer and, again, receiving unsolicited advertising after filing complaint last year for the exact same reason Called the call center to ask why this has started again (was promised that my address was "permanently" added to the Do-Not-Contact list last time by the AT&T "Office of the President") I am receiving againFirst agent sent me to the federal "Do-Not-Call" registry, even after I explained twice that the unsolicited advertising was arriving via USPS Second agent insisted on getting access to my account - which should NOT be required for me to be Opted Out
Product_Or_Service: Internet service

I could not sign into my email account of ten years so I contacted AT&T After ninety minutes on the phone and talking with one customer service person then two supervisors, AT&T hung up I called again and talked to another customer service rep then her supervisor and was informed that AT&T accidentally deleted my entire email account They refused to help me any further and said I was out of luck The worst customer service I have ever received from a company If I could give them zero stars I would There is no accountability with this company when they provide very poor service

There service AND customer service is the worst Once my contract ends I will be switching to any other provider available in my area All the negative reviews I read are the same experiences I have had with ATT, hung up on, on phone for hours to no avail, asked for supervisors and they are rude and not helpful, techs do not show and when they do show they say someone from another depthas to come out to fix and then that person says someone from the original department has to come out to fix No ownership or care in this company When attempting to fix the original issue from months ago they created other issues which took months to resolve and the original issue I called about still is not fixed months left on my contract and I am done with them! Run....run....run....from UVerse and their staff

Last week, I contacted AT&T to inquirer about the AT&T Direct TV and Internet Bundle packageWe currently have AT&T Direct TVLast week, they were not able to do the combined billing because they kept getting an error codeThey said once we get our internet installed this week to contact them and they will try againThis bundle package is a $savings per month for monthsThe tech said if they were not able to combine the billing because of continuing to get the error code, they would credit our account for $for the year savingsI contacted AT&T today and was disconnected timesOn the 5th call, the tech said the problem is that they placed the internet account under my name vice my husband'sOur Direct TV account is under his nameBoth need to be under his name to qualify for the bundle packageThey never asked when we set up the internet account which name it was to be underI think they "assumed" since I was calling and our cell account is in my name, they put

AT&T is up to their usual underhanded bait and switch tactics! I transferred from *** Cable to their AT&T U-Verse service and was promised a $gift card for doing so I was told it would take about 6-weeks to get it After not receiving it after an extended amount of time I called to ask about it and was told they sent me some kind of letter at the beginning of my subscription period which I did not fill out and was therefore disqualified from getting the rebate they promised I never saw a letter so don't know if I simply missed it among all the other mail or if they make a habit of not sending it to cheat people out of their promised rebates! when I asked how much it would be to cancel and go back to *** they said it would be almost $ So they lie upfront about rebates but then are able to lock you into contracts when they don't performOn top of all this the TV constantly is freezing so their TV service is absolutely horrible and when I call to get it fixed I keep getting the same all response where they want to walk me through the reboot process and turn everything off and restart it This was never a problem with ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have been calling AT&T for last six months for serious technical internet connection issues and experiencing very bad customer serviceTo fix the issue At&t offered me more expensive internet service convincing me from $a month to $50; so now I'm paying $monthly internet cost and still facing same problems March of I had some billing issues, so AT&T disconnect my internet service and charged me $to reconnect twicewhen I asked about internet connection issues AT&T respond "its a machine and we don't have any control over to provide complete satisfaction"I found AT&T very unethical because if they don't provide service as they agree then they shouldn't charge so much and apply other unnecessary costYesterday I have spend about hours talking with multiple customer service

Terrible experience switching my number, the bill was ridiculousToo high, they adjusted it times, then it was still more than promisedI was supposed to get a discount through my company, but I am paying more that everyone I knowPricing is sleazy, not at all transparentThey messed up on the port inSent me an extra sim which I don't need can't useThe store does not communicate with the company at allhad to register twice, after having to cancel the first time.Billing is horrendous, they get the bill wrong and no one takes notesYou have to explain over and over because you never get to speak to the same person twice
Stupid long hold times

I called about my options with my family when I upgrade to the *** ** I spoke with "David" who was more than helpful, and sat on the phone with me for over minutes discussing the best options for me and my two sonsHe was extremely helpful, knowledgeable, and was willing to gather further information when he didn't know the direct answerI appreciated his patience and good attitude while I decided the best way to handle my next stepsHe was awesome!!! Hope this finds his way to himHe was somewhere in the Southeast USThanks, David, you're a rock star!

THIS MIGHT BE THE 4TH TIME I'D HAVE TO FILE A COMPAINT AGAINST AT&T FOR THE HORRIBLE SERVICE THEY PROVIDEI STARTED MY SERVICE WITH AT&T AT $A MONTH FOR UVERSE & INTERNETSUDDENLY MY BILLS STARTED TO SLOWLY INCREASE TO $166, $LAST MONTH TO $AND WAS TOLD MY "OFFERS" WERE EXPIRINGSO I CALLED IN TO OBVIOUSLY AVOID ANY MORE CHARGES & WAS OFFERED A DAY TRIAL AT "NO CHARGE" TO DROP MY BILL DOWN TO $AND 50% OFF MY NEXT BILLI SAID SURE WHY NOT, RIGHT? WRONG!! THIS IS AT&T WE'RE TALKING ABOUTACCORIDING TO THE REP I HAD UNTIL 11/(before 7pm) TO DECIED IF I WANTED TO CONTINUE WITH THE NEW OFFER OR NOWNEXT THING YOU KNOW, I RECIEVE A BILL FOR $235'? I CALL IN TO THE CUSTOMER SERVICE DEPT..AFTER A LONG LONG WAIT GET A REP WHO SAYS YOUR OFFERS EXPIREDI LET HER KNOW I WAS AWARE THEY WERE EXPIRING, REASON WHY I CALLED IN & WAS TOLD ONLY IF I DIDNT TAKE THE NEW OFFER THEN MY BILL WOULD GO UPSHE WAS OF NO HELP (like all of them) & WAS TRANSFERRED TO THE "ACCOUNTS DEPT"

ATT does not provide the service level as agreedIn addition they failed to properly diagnose and treat the issues, after monthsSignificant impact
Purchased: ATT GIG Fiber which is 1000gigabits or 125megabytes a second, with a static IP address (which is important to the story)
Issue: ATT does not provide the 1gig service they charge for and in reality barely provides 5% of what they charge for
History: Att installed on December 20th, I was traveling and not able to test itOn January 2nd I was and realized that we were getting only 300KB a second download, versus the 125megabyes we pay for
They sent out multiple techs, who had no idea even how to configure their own modemOne tech spent 3-hours and wrote up no notes, merely scheduling another tech
After weeks they sent out a manager (Tyler)At the same time I was working with the office of the president on the bill, as I refused to pay when the service wasn't there
At first the techs would try to sa

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1During the month of April, I contacted AT&T to disconnect my service at *** *** *** *** *** *** I sold the home on April 23rd, where this service was used, and relocated to Austin Texas The rep I spoke with convinced me to suspend my service until I reached my permanent address in *** and then I could reactivate my service The rep NEVER said the suspension would be for a limited time, only that when I was ready to reactivate, just to call AT&T On 9/I received a email bill from AT&T for $303.00, so I immediately called AT&T to find out what the bill was for Evidently AT&T decided to reactivate my service on 9/1, and the bill was being sent to me for the month of September services When speaking to the AT&T rep, I canceled my service, and that same day I returned

Double chargesPaid a bill and closed the accountOver a year later got sent to collections for that same billThere was no calls from them and no letters priorJust straight to collectionsI tried to contact them to figure out was goingI literally couldn't get back into my accountI had gotten rid of all the paperwork from them since I had paid them up and closed the accountThey kept trying to protect my privacy from me but they have problems sending me collectsThey even told me to resolve this issue with the collections agency that had contacted meSince when does the collection agency resolve billing issuesThey are paid to collect the debt not figure out why it is thereThey told me to drive all the way to an at&t store to verify who I amThere isn't one where I liveI would have to drive out of my way for a hour one way to just do thisThen an hour backI'll told them thatThey literally were no help what so everyThey are ruining my credit and wouldn't even help me trying to figure out whyHorrible company

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I discontinued my service with AT&T in July of In October of 2016, I received a notice from AT&T that I had a $creditI called AT&T and questioned this and the rep confirmed they owed me $and would have a check issued for that amountI received the check in November of In January of 2017, I received a bill stating I owed $I wrote them a letter and sent copies of my refund noticeIn February of 2017, I received another statement from AT&T stating if the $was not paid it would be turned over for collectionI called AT&T February 27, at 2:39pm and the rep told me it was a clerical error and noted it on the account and I should hear no moreToday, I received a letter from Sunrise Credit Services wanting to collect the $for AT&TI sent them copies of my papers

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is for my AT&T INTERNETDon't know if the AT&T MOBILITY is the same thingIt is all you offeredAT&T has sent probably a dozen letters to my home offering great rates ($monthly for years) to combine my internet with my Direct TVI finally called to inquire and told them my concerns about the speed I am currently getting and that I could not deal with slower internetThey assured me that they have as fast if not faster service than Comcast because Comcast shares internet with the entire neighborhood whereas AT&T is an individual line to each home so, that I do not have to worry if everybody jumps on the internet at peek hours at the same time and if they did, it would not effect my speed; however, I would have to go up to the $plan instead of the $plan in order to keep my speed

Service Type: Residential ServiceAccount: XXXXXXXXX-X Account: XXXXXXXXX-X Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Advertising Issues and Billing Issues
I called At&T set up a new planThe lady on the phone said that they has a plan for dollars for monthsAfter months it goes up to dollarsI get my first bill dollars and the second bill dollars.Now only did my bill go up they also charger me for direct TV for a month in a half I did not use bring the bill to first month and for the second monthNow I tired calling them three times to talk to a managerThe first two times I got hang up on because I want to tell to a managerThe last one I call the lady said the manager was outI'm try to understand how a manager is not endI want my money back from the second billI want direct TV to send me my money back as well

I am not satisfied with serviceI made a payment last month and prepaid with a rep who charged me a fee to process the payment and didnt tell meWhen I called them today they told me they couldn't waive the fee because I called inThis information was no disclosed to me at the time I made the paymentI would have paid online for free if they told me there was a chargeThe response from the reps I spoke showed a complete lack of concernI need real customer service and Supervisors that can assess a basic situation without having to say no right awayI asked for a supervisor to call back and have yet to receive a call

Was sold Direct TV Now online streaming together with my new IPhone X Was told service was free for three months and I could cancel and get my money back
I never used the service and did not want it
After months I contacted Direct TV Now They do not offer in person customer service - only online chat They first refused to refund any money Then, after complaining agreed to refund my September payment of $ I told them this was unacceptable and wanted a supervisor on the chat
Again, went through entire story with the supervisor, I demanded a full refund Finally, after an hour and a half of back and forth chatting with the customer service person and supervisor they reluctantly refunded all my money ($122.62)
I want to report this bait and switch scheme Most people will not go through what I went through for an hour and a half chatting to demand a refund This company and this promotion should be exposed and the company should refund all money paid by

Rep stated I would receive yr promo pricing of $per month for UVerse hi-speed internet bundled with our DirectTV Charges $
Switched from Comcast to AT&T Uverse internet by phone on 2/13/ Spoke with *** to set up new internet service 10:am She offered me
$35/mo first months
incl 45M speed - $early termination
combined Direct TV + Uverse internet charge, $discount Put me on hold to set up account after getting a passcode and security question from me Call disconnected
I called back and spoke with *** at 4:05pm Said I would receive month promotional rate of $35/mo on the internet when bundled with my DirectTV I signed up and scheduled install for 2/with auto billing to my VISA Our AT&T account number is ***
My first bill on 3/showed a $rate I called at 9:am and the rep explained it was because it "was not yet bundled" with the DirectTV bill but that next month should show correctly at $ Assured me we would get

After canceling my u-verse service on May 7th, and returning their equipment ( I have the receipt from UPS), they are still trying to charge me with months of service I did not receive or need As of today, I have made phone calls, and spent 30+ minutes at one of their corporate stores with nothing being done to delete the charges I was not under contract when I cancelled, and out of representatives confirmed I did not owe that bill, but the 4th had the nerve to tell me to just pay it One representative said it showed on their system that I'd called and cancelled, and for some unknown reason the billing was re-started
I don't have just laying around to 'give' to a company, especially when I don't owe any outstanding balance

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is the letter I submitted to the CEO of AT&T after continuously receiving incorrect billing charges once I contracted with them
January 19,
Mr*** ***
CEO
AT&T
*** ** *** ***
*** ** XXXXX
Dear Mr***:
I am still receiving higher monthly AT&T bills! (2nd letter)
I would like to maintain a consistent AT&T monthly bill of $
On December 1, at 3:22pm (EST), after ninety minutes of attempting to converse with an AT&T representative to explain why my phone bill kept increasing steadily each month, I couldn?t get a comprehensive answer
Finally, I requested the Retention Department where an AT&T representative still wasn?t able to give me a definitive answerFrom November ($144.10) to December ($161.07), my A