AT&T

I would like to thank Asad K*** at the League City Tx location for all the help and support he didHe is a perfect example of what customer service is and should beHe went above and beyond to get my account settledHe stayed after hours, answered all my questions, and called me at my convenience to finish things up because I was called into workHe worked until 10:P.Mto complete my accountThis kind of customer service helped me feel great about leaving my old provider and to continue any further business I may need in the futureThanks again Asad K*** at Bay Colony location in League City, TX

AT&T Disconnected my DirecTV service because they billed me incorrectly for service that I discontinued on 1/26/ It has taken days to restore
AT&T Disconnected my DirecTV service because they billed me incorrectly for service that I discontinued on 1/26/ It has taken days and roughly hours of customer services discussions to restore the service I called AT&T numerous times as I received a bill in the mail for an outstanding amount of $for internet service I order AT&T Internet and had the service for a total of days I disconnected the service because of poor internet service compared to my previous provider, Comcast I have a confirmation email discontinuing the service on 1/ Upon getting home on 2/23, there was a message on the TV to call customer service I was informed that the service was disconnected due to a past bill with AT&T Internet for $ I was transferred at least times to various customer service reps to find out that their system had

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Let me start off by saying I have had nothing but issues with your company since I enrolled on 7/26/I have been given different information based on my sales rep and customer serviceMy ATT sales representative Oscar MontesdeocaWe discussed a service packageI advised him that I needed starz and I was quoted the Ultimate package comes with startz, showtime, hbo, cinemax, boxes( genie and mini genie), internet, NFL Ticket Sunday free for year for $I then asked for higher internet speed since I work from home sometimes and then was quoted $increasing to mbps before taxesWhen the cable technician came to do the installation on Saturday 7/21/he informed me that I only had basic cableI tried called the sales repreceived his voicemailSent a text message-n

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ORDERED SERVICE OFOR U-VERSE TV AT THE BEGINNING OF THE YEARTHEY INSTALLED
IT ON 1/22/ANS DAYS LATER I RECEIVE A BILL FOR I WAS ONLY SUPPOSE TO BE ON A PROMOTION WITH U-VERSE TV AND INTERNET FOR A MONTH PLUS TAXESI HAVE TO TRANSCIPT AND EVERYTHING FROM WHEN I MADE THE ORDERTHE LOYALTY DEPARTMENT DIDNT OFFER ANY ASSISTANCE BUT CANCEL MY SERVICETHEY WERE RUDE AND SHOWED NO CONCERN AT ALL
Product_Or_Service: UVERE TV
Order_Number: XXXXXXXXXXA

I have been trying to cancel my AT&T Internet service acct # *** for the past three days and each time I call they say the system is under maintenance and they are unable to cancel my serviceThey recommend I call back in 2hrs or the next dayThis is not the first time I call concerning an Internet issue, this happened back in October 2017, I wanted to see if I could down grade my Internet service and they were unable to help me as well

They told me after years that my service is at the wrong apt they cancelled my service and will not honor the speed that I am suppose to have
On 5/at&t disconnected my service at my current apartment and put that I moved in their system and started a new plan, the agent told me that he was giving me a better deal so that I would not switch but he lowered my data plan without informing meI have called back different times staying on the phone for more than a hour and still no helpI am cancelling the service I just want others to know that this company is a rip and off and they do not honor what they say or value customers

My husband and I got direct TV earlier this year and got a deal for bundled services with cable and internet In June of this year I had called Direct TV to have my services moved to our new address because we had just bought a home I was told by the representative that they did not provide internet to that location and there would be no issue or charge because of it July we had the services transferred to the address that I had provided and even obtained a new internet provider In October I received a bill or $and was shocked because my bill should have been around $ When I called and complained I was told that not only was I still being charged for internet but they wanted me to pay two months bill in one which did not make sense when I spoke to a supervisor she explained that they were changing their billing which is why my bill was double As for being charged for the internet since June when I called and had it moved she was able to back date most of those paym

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For days now I have been held up on being able to have direct tv and att internet bundled and connected at my home due to a bill in someone else's name, social, and address, no connection to me I have called and spoken with att many times and been to the store each day except for todayAlso spoke with the are manager and he resolved nothing alsoThey admitted to it being a glitch in their system but has done nothing about removing itI feel that it should be removed immediately and they should offer free lifetime services to me at no charge due to the huge inconvenience they have causedI am a student and I have classes online which I am not able to take at home because of thisI have great credit I work and I pay ALL OF MY BILLS ON TIME there is no reason at all I should have to wai

I cancelled U-verse service with AT&T on January 26, because I was switching to SpectrumI delivered the AT&T equipment to a UPS store as instructed on 1/26/to be returned to AT&T I have been owed a credit of $84.11, & called on February 26, to ask about receiving a check for the creditI was told that one will be sent in a couple of daysIt has now been more than weeks, & I have yet to receive a credit from these deadbeatsI always paid my bill to them before they were due, but, it seems that they are very reluctant to reimburse a credit in a timely fashion
Product_Or_Service: AT&T Uverse
Account_Number: XXXXXXXXX

Internet service only works 10% of the timeWas told a senior technician would come to our home to resolve the issues but he never showed up and we received a text from him and his supervisor saying he came and worked out the issues when he never didCustomer service has not been helpful at all when they even understand what our problems are they dont do anything to help

Complained twice to*** about big holes At @t dug in my back yard days agoThis hole was dug to install fiber optics in someone's house in another streetInformed by *** that job was completedThese two holes have still not been filled inNo grass sod have been placed dirtA big rain event will come this weekend 06-thru 06-and fill the holes with waterThis will cause mosquitos to breed and spread Zika virus threw out San AntonioYard needs to be mowed before this rain eventCan't mow with these two big holesI am DISAPPOINTED with At&t ServicesI thought At&t was a more Responsible CorporationNOT any MOREBOB SAID JOB WAS COMPLETEDBy looking at back yard it is obvious the work is NOT completedNeed resolution NOW

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started working from home 1/2yrs agoThe company that I worked for had me set up phone lines(one to fax) & internetI also had signed up a little over a year ago with UverseIn September of this year my company had purchased a warehouse in Elkhart INI was unable to transfer the phone lines over from residential to businessI tried switching my fax over through their website solutions division but it didn't work and I had to cancelAround the same time they started increasing my cable billI tried many times to get it adjusted but wasn't able toI cancelled the cable/Uverse portion and went with Direct TV to lower my billSo at this moment all I have through AT&T is internetDirect TV hooked me up on 10/2/Since then AT&T has been billing me incorrectly despite weekly/monthly pho

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for AT&T for DIRECTV + internet package about a month agoI knew I was closing on my house and did not own the property yetThe day of closing DIRECTV came to install and they were successful, the at&t internet came and the technician realized there was a problem with the connection with the house and the main boxHe knew for us to be able to fix the problem they were going to have to get the construction team to come and fix the problemHe left, on Thursday march and said his manager or someone will call me within 24-hours to schedule the next appointmentdays later I decided to call, they told me they can schedule the appointment and everything was fixed, since I work, I had to drive an hour away pick my parents, pay for them to stay at my place and drive an hour back

This is unacceptable that you guys are only accepting debit and credit cards for the purchase of phones you guys should start accepting Electronic Checks for the purchase of devices just accepting debit and credit cards is unacceptable

AT&T has changed out our DVR box times due to problems Every time they changed it out, they had to delete all of our saved shows We (my husband and I) like to save our shows and binge watch them later This last time was the final straw The DVR kept rebooting, over and over again for an hour My husband was then on the phone with someone for another hour trying all sorts of things only for the guy to tell him that they had to swap out our DVRagain For such a giant corporation with so many resources, it is inexcusable that they could not diagnose the problem correctly the first time, or even the 2nd and it is inexcusable for them to not have some sort of cloud/offsite backup for our shows All this has happened while our bill continued to rise to $150/mo We are now disputing the early termination fee since we shouldn't get charged for services we weren't even seeing Who knows how long this problem would have gone on for The only real solution was to get rid of them altogether

Wireless DVR doesn't work with my account
I ordered a wireless DVR from ATT last week, and it was supposed to be activated SundayAfter FIVE conversations with ATT, it is still not activated for my accountI keep trying to cancel the service, and they keep insisting to let them try it againI've been promised THREE callbacks, none of which I ever received

I have made a previous complaint about the same issueI thought this was cleared up with attA u verse account was created, a mobility account was created AND a line was added to my existing mobility accountThe two "new accounts" were supposed to be deleted and all fees waived because they were never supposed to be created! I was just adding one line to my accountAfter about hrs on the phone with billing over the course of months I was advised that the accounts were closed, no fees would be charged and the incorrect fees that o had paid should be disputed with my bank Bc no one at att had authority to reverse that even though they could see it was wrongMisty from the presidents office reached out to me via email saying the issue was resolved yet I never spoke to herNow collection agencies are calling me to collect on a uverse account that should have never been created! This is running the potential of hitting my credit over a mistake on ATT's behalfI have been with th

Service Type: Residential ServiceAccount: ***Account: ***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** said that I was going to be paying $for Internet , but as charging me $
Product_Or_Service: ***
Account_Number: ***

I had a horrible time getting an insurance claim through Asurion on my stolen iPhone to be approvedAT&T stepped in and is sending me a new phone for the cost of my deductible with AsurionI really felt like they cared about my situation and my businessThanks AT&T!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In August of 2017, I was not receiving any dial toneI contacted AT&T who sent a technichian to my homeWithout my knowledge, the AT&T technichian ported over form P.O.T.Slandline service to VOIP I need my telephone service to change back to P.O.T.Slandline because I have eqipment that is incompatible with VOIP service and requires a landline to operate correctly
AT&T has refused to acknowledge my request to theis dateI have been on the phone requesting this change with AT&T for at least five (5) hoursAll contacts have not recognized my reqyestnor have the accepted my complaint
Account_Number: XXXXXXXXX