AT&T

I AM EXTREMELY DISAPPOINTED! HORRIBLE SERVICE I have spent over hours on the phone with their "customer service" departmentEvery time I call, they admit I am correct, but they can't do anything about it due to their limitations in their department, or they can only go back one billing period, or ....the list goes on and on The map coverage shows I should have service I brought the device home, tried it out, and and immediately took it back They conveniently forgot to close the account when I returned the phones I was charged $and they claim they can't refund it because they can't go back a billing cycle Three months later they posted a bill for an additional $because I didn't return the equipment I have receipts for returning the equipment! They are charging me upwards of $for absolutely nothing
DO NOT USE AUTOPAY!!!!!
DO NOT USE AUTOPAY!!!!!

I started *** in March along with direct tvThe next day I logged into my direct tv and an offer for $per line to sign up for att poped upI called they assured me I qualified for itNow I am on my 3rd bill with lines and still no creditI have called half the people I talk to don't know what they are talking about the other half found the promo but didn't know how to get it on thereI have wasted several hours on the phone with attIf it doesn't get rectofied I *** bring my business elsewhere
https://www.att.com/shop/service/switch/#/switch?offer=200Offer&source=ICOXXXXXX...⇄ /> That is the link to the offer that multiple reps with the retention department said I did qualify for and still haven't gotten anything

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I haven't received satisfactory and consistent internet and phone connection since installationI've made several calls to tech support and a few techs have come out but nothing has been resolvedBack in September, a tech by the name of *** came out and asked to use my bathroom and had a bile movement.I tried for a couple of weeks to report the issueInstead, I was transferred around and nobody ever addressed the issueCurrently my service has been out since 11/and the eta is 11/The gentleman working with me is very nice but I work from home and I haven't been able to work this holiday weekThey were unable to provide me written information about my service so I could provide to my employerIm very concerned about the level of service I receive when I callI get transferred multipl

AT&T changed the day that they autocharge meThus in December they charged my credit card $versus the $they normally charge
I have service with AT&T bundled internet and televisionMy problem is that they autocharge me and they decided to change my payment dateThe repercussion of this change was that instead of paying ATT my $dollars in December I payed them charges of $or about $As I had not budgeted for this it caused me problems, but what it worse is how many times I have been on the phone or chat with ATT and how they said they would fix itThe last person I spoke with said that they would not bill me in February and they would bill me in March to get back to my regular scheduleOn Feb 26th I saw that ATT did not do what they said they would doMy budgets have been off since December because ATT decided to randomly make a changeI would highly recommend no one set up autocharge with them because their hope is that you don't pay attention and th

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This correspondence is in regards to AT&T refusal to provide my family billing information for a closed account
Since February 29th, 2016, my family has not had AT&T services ? cable and internet For the past five years our family has made monthly payments to AT&T Unfortunately, AT&T has kept increasing our required payment ? month by month
Over the past four months we have not received the following billings:
November 2015, December 2015, January 2016, February
All we?ve received are demands for more money ? with no billing summaries provided
In order for my family to make additional payments to AT&T, we've asked, via phone calls and letters, that requested billings sent to the above listed address
We need to be informed where AT&T components are to be returned;

I've called customer service trying to eliminate my telephone service they disconnected my TV and my internet service into two separate bills and ended up costing me twice as much money that I am originally supposed to pay I've called customer service numerous times then switch from end to end to end to end with no resolution of this problem my internet service is twice as much as I was paying before my TV Service is twice as much as I was paying before so now I am paying quadruple the amount that I'm originally paying in the beginning of my services trying to resolve this situation has become more than a headache I am not satisfied with AT&T at this point at all whatsoever and my situation has still to this point not resolved

My service with AT&T has been awfulWhen I received the service in Feb'It had all the extras beyond basic serviceI telephoned*** was told nothing could be done until received billReceived statement, not bill, indication amount of bill, over one hundred dollars, with these servicesTelephoned *** told could not adjust my account without actual bill with seven digits behind telnoHad not received telbkto that dateask for oneTold order put inReceived billTelephoned *** ask extras be removedTold would do so, pay amount less these chargesPaid as toldNext bill contained amount was told would not be on bill as a late chargeTelephoned *** explained paymentTold take care of itNothing for daysLearned telservices turned offThree days of no help because no one seemed to know what they were, including some supervisors, finally talked with supervisor who turned my services back on and adjusted my billThis supervisor said ordering me a telb

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1To Whom it May Concern:
Thank you for taking the time to process my report
My husband (BP) and I had AT&T U-verse internet & U-verse voice phone for approximately yearsWe did not need the phone but the package was cheaper than internet alone
We had no contract and we purchased our wireless router outright at the onset of our agreement with AT&TInitially our bill was around $a month and it went up to $90.03, which we paid the second yearBrent called to cancel our services at the end of April of 2015, I heard him make the call
Our internet service was to be disconnected in mid-May as our residential lease was ending (May 13) and we no longer wished to stay with AT&TThe operator made no attempt to discourage us from leaving but took note of our new address (so clearly g

From poor customer service, to incorrect billing, I have had nothing but bad experiences with AT&T

There are several incorrect charged on my billI have called multiple times and waste hours of my time to get this corrected, and it never does
Several months ago I had to use my insurance to replace my damaged phoneI returned the defective device using the shipping label that was providedThe phone was received by the Insurance company however we are still being billed for the $I called to complain about it as soon as I saw it on my Nov bill and I was advised that it could take a couple months for the charge to be removed from my billWell it is not the 3rd bill since and I am still being charged the plus the late fee for the last months which was also going to be waivedNow, since I have a combined bill every time I call I get transferred around the world several times and after about hours I give up trying to get this corrected
Also, I called uverse customer service on 12/27/to remove my uverse tv and home tvI spoke to ivan and he said i

I regret changing from *** to AT&T a million timesThe lie to you about the prices and how they will pay for your phones and at the end all they do is rip you offThey don't send what they promise and you end up screwedYou still have to put out of pocket money for your previous carrier since they don't cover all about that they initially promise and still have to prepare for your extremely high phone bills with them every monthThey say they have a promotion buy one and get one free and in the end, you end up paying for the phoneNothing "free at all." Wish I could go back to *** ASAP

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1The year long introductory rate ran out after months I had to call and get my bill adjusted each month We were never late on payments My bill was never correct and each time the amount was different Bogus $usage overages were added to our account twice We did get a offer for Direct TV as a fix Our year contract was up and I cancelled the internet and home phone service The last day I used the service was July 26thI called and told a AT&T repI was cancelling at the end of JulyIt looks like I am still being billed for a service I do not have I now have a bill for $I overpaid on the last bill and to my calculations AT&T owes me money
I returned the modem No representative told me how to return my equipment when I cancelled I had to call back and as

I was charged a reinstatement fee for my account being shut off I was not alerted! The charge occurred for a billing issue not related to my action
I was charged a reinstatement fee for my account being shut off I discovered that my payment had not gone through after I was told that it had
I reviewed my payment history and noticed all payments had been canceled even though I had a rep tell me that the payment would go through This action put my account into delinquent status
I called in on the 1st of December to pay my bill because I noticed that my bill was double the amount I was alerted that my bill had not been paid for the prior monthI was not made aware of the fee for reinstatement
I believe that I may have over paid by another month but I am unable to figure it out! I am so frustrated with ATT I spoke with one of their agents who told me that I have successfully called in for year straight ever month because of a billing issue
I be

Charged for early cancellation for cancelling services for which I paid but did not receive
In July I signed up to get internet services with AT&TIn October I decided to have security cameras installed in my homeOn October 27, They ADT tech came out to install the camerasBefore installing the cameras the tech tested the speed of the internet and it came up as The tech told me that I needed to have in upload in order for the cameras to workIn logged on my computer to test the speed on At&t.com and the numbers read as download and as uploadI immediately called At&t and got a representative by the name of*I explained my issue and asked her what should I be receiving in upload and download megabitsShe stated that it should be for download and for upload.I was unable to have my cameras installed and instead was set an appointment for an At&t tech to come outwhen the tech arrived at my house he checked the lines and received the

I began on-line chats with Atampt personnel on May 7th of 20*to change my plan to reduce my monthly rate It started with an employee offering service and fees that apparently per subsequent conversations are not available to meTo the end point I turned in a receiver on*** based on the initial conversation During subsequent chats I was instructed that I could not get the service and fee that had been promised but I would get a *reduction in my monthly bill as I had already turned in the additional boxreceiver Atampt has continued to bill me for this equipment despite assurances on*** and *** via on-line chats with Atampt representatives that this would be corrected and that I could expect a ** per month reduction and an additional credit for the month I had already paid after turning in the equipment--as they had instructed me to do in the first place.So I continue to get billed for equipmentservice that I have not had since *** I have had c
Product_Or_Service: U-

On 12/22/17,ATT service man came to our medoffice to check internet speedHe shut the system downFor days no phones/internet! No body will help
On 12/22/17, ATT service man came to our medical office to check internet speedHe shut the system downFor days now, we have no phones or internet! We have repeatedly called ATT and told that the next service date is January 8, Which is not appropriate since ATT service man broke the systemThis is a physician's office and we needs our phone to work properlyATT will not help expedite repair

Multi issues I currently have been charged for a FREE tablet new line charge plus monthly and then a cancelation charge owe me over $ Over charged for direct tv from what I was told in person from *** *** @ main store on Columbia Center Blvd Kennnewick WaHe also spoke with my adult son on the phone and Danny asked questions and had him explain new charges4/I have been lied to will make a payment arrangement verbally with a AT&T employee and they tell me everything that we agree toThen I get a email stating something totally different with me supposable agree to making a payment when I did agree to what they say So when I don't do per their terms of statement they shut off my phone ( ) and my tv services which allows to charge me for reconnection charges as well payment processing because the automatic won't let you pay when it's shuts off services you can't even get to a live person and if you are really lucky it's a American speaking person that you

Let me express how dissatisfied and unhappy I am with the AT&T CompanyI have only been a client of their since March 2017, one account for my mother and one myselfThey are separate accounts no link what so everAugust 4th I paid my bill and payment was drafted out of my bankOn August 11th AT&T some how a "returned check" payment was created and caused them to draft again from my accountI had to have them return this, great! Oh but here again on the 14th of August my account has been drafted again! Yet AT&T said they don't have tis payment and cant return it, so I call my bank and tried to have them block this charge My bank has to dispute this charge nowNow going back to June, I had my mother added on the account she can call if needed and payAT&T said sure no problem asked me for her full name, phone number, security question to use and changed her billing to be mailed to her in paper form
Now coming to August 15, she shows her service is off, calls and is on the phone for hour + trying to answers and them telling her they cant help her because she's not on the accountI hear this after a hour shift of work and now I have my evening interrupted by calling AT&T and on the phone for hour and half probably more trying to get the issue resolved and service turned back onThis is was that AT&T never mailed the bill so how was my mother supposed to know about the bill is due without a bill being dueIt was due on the 2nd of AugustWe received no notification, no mail that the bill wasn't paid, no call, nothing! In my amazing annoying call, they wouldn't let the service turned back on until it was paid, wouldn't even turn it back on and have an auto payment go through on Friday which was 3,days away The people I spoke with, yes different people I had to talk with, transferred here, transferred there, were the rudest people, no customer service and really didn't care unless they had money The finally lady I spoke with had no sympathy or cared to help, always responding, "the service cant be restored unit we receive full payment", over and overAfter this I had to find some money to pay itAfter making the payment the lady said it could take up to hours for the service to come back onWell her comes 8am august 16th and I receive a message from my mother that the service is STIL NOT ON!!! Well it goes againanother hour of messaging on AT&T website with an agent trying to get the service turned back Well he tells me the bill isn't paidOh yet it has because it was drafted out of the accountNO help, nothing about it being restored or nothingI end up losing the chat because I am at work and couldn't respond back in enough time but I mentioned this to him "to bear with me if I don't respond back quick enough because I am at work"So now I am back on chat with someone elseGreat! We'll at least one looked into and got the service back on in less than minutesWith this convo, I have my mother added on the account, sure no problem asked me for her full name, phone number, security question to useWell doesn't look like that was done back in June when should've beenWithin all this talk I wanted to cancel my services and be done! I expressed to each agent I had to chat with how dissatisfied I was and have been treated and they come back sorry you cant unless you pay $on each account for Direct TV and then $on each for the Internet! Excuse me are you serious! Why in the world you a company sit there and continue to ask and ask for on more when their client is so dissatisfied and upset In my business I would have just cut ties and ended it so it didn't go, to now what I am doing today
Never, never go to AT&T!! Will never ever use this company again or recommend them ever!! I am so disgusted with the people that work for this company and the company itself! I'd be so embarrassed to work for this company! What a scam and carless company!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T is wasting my timeSpent hours collectively over the phone and chatCannot service my request for Spectrum rebateI need my bill clearly marked with cancellation chargesOr the cancellation charges waivedIf I cannot receive a bill copy within the Spectrum promotion period, I will demand a refund for cancellation

I'm considering leaving at&tthey have the worse communications with the customer and with there employeesif I thought it would be like this, I would've never chose this companythere billing is not worth itthank god I don't have a contract with them anymore