AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1They where suppose to cancel our uverse service and did notNow we have a bill in the amount of $I refuse to pay for services I cancelledIve been trying to get them to update my bill minus the $credit I was promiseI refuse to pay until the adjustments are madeSince they failed to cancel our service upon 1st requestI dont believe I will receive credit on the next billPlus the reason I cancelled services is because we dont have the money to pay almost $a month for cable

I have been a long time customer of AT&T and recently have experienced their customer service has been going down hillI've been waiting four months for them to resolve an issue of over charges on my account and every time I call they transfer me to several different departments until eventually my call gets droppedI called today to just cancel all of my services with them and conveniently my call was once again dropped!

There are a multitude of issues at play here with AT&T:
They claim that autobill pay has to be done through a bank account because they can't do it through regular debit because of a bugThis bug has made it so that not only did I lose my autopay but the discount and now I have a bill of dollars
Asurion the third party insurance company they used hiked up their deductible ratesFurthermore they try this fake system of *wow you saved 50% on your deductible because you haven't used it in forever* well prior to the current deductible I paid a lot less and was never notified of the increase
A sales person told me they had the ability to increase my internet speed if I get a new modem and it would lower my priceHe promised that they would be here on saturdayNo one came on saturday but wanted to come on tuesday and I was charged a one time fee of dollars
There was also promise of a dollar giftcard also never arrived

I have a bundled service with AT&TThis includes my cell phone plan which has four lines
AT&T said they charge a little more than Verizon which is who I used before, but there's NO CONTRACT at all which is what I wanted
I was offered a promotion "buy one get one free" on an iPhone If I participated I would also get my fourth line free of charge So I bought an iPhone I'm getting billed for this "free" phone anywayWhen I asked them why they said it's because they only give out a "partial credit" on the second phone and this partial credit is spread out over two yearsIf I cancel before the two years I have to pay for this "free" phone in fullSo essentially I'm now in a two-year contract and I didn't even get a free phone out of it
In addition I was offered another promotion for an "unlimited plus" data plan that would be $30, but I would get $off DirecTVSo my bill would only increase by five dollars What they neglected to tell me, is that my fourth

Been hit with fraud on my account twice in days with very little help from AT&T Still have $2,dollars charged to my account that someone ordered phones after changing my address to a different state Been dealing with this for almost days and many hours on the phone Been with AT&T for more than years but tire of this

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Tuesday 07/19/2016, I contacted At&t to inquire about internet services, while my husband was on his phone with another provider inquiring about internet service I asked my representative when at&t would be able to come out and hook up service, and she advised me that the date would be 07/26/ I informed her that we were going to go with the other service provider because they could hook our service up on Thursday 07/21/2016, and it was important that we had it hooked up asap because we just started our own business "She said well if that's the only reason your not going to go with us, then let me see what I can do" She put me on hold for minutes and came back on the phone and said that she spoke with a technician and they said they would be able to come out this week, I kept asking

I am writing this review in regards to the disappointment and frustration I have been experiencing with AT&T since purchasing a new phone I purchased a new phone in May at the East Point Mall in Baltimore MD
First I was told by the customer rep that sold me the phone if I changed my plan to the premium plus plan I would receive a $credit and free HBO on my direct TV bill with unlimited data text and talk and my bill would be around $at the most My bill was $so I changed my plan to what it is now and was told the bill would not be more than $to $80, my bill is $ I spent more than an hour with customer service trying to get the bill lowered, which I did not It also took me months to straighten out my Direct TV bill
Then I was transferred to the valued customer rep and as a valued customer, which I have been a customer for years or more I was offered a plan to increase my gb to gb at no additional cost and I use on an average of gb a month, so I did not see why that plan would have even been offered it would not benefit me at all Then I was offered to slow my data speed for $less As I explain to the rep I was chatting with my phone is extremely slow as it is I would not be worth making it slower for $ Why have a brand new phone and the data be super slow
Since I have passed the big day buyer's remorse and I am stuck with the phone payment I plan to pay my phone off as soon as possible and in the mean time I will be looking into what other carrier have to offer I will also be posting my concerns on the Revdex.com site as buyer beware how I was misled when purchasing a new phone

AT&T will not unlock my phoneI have been waiting for days and Technical Support continually tells me it will be unlock within hoursI have called the times over the course of these daysNo one at their customer support line knows how to help with this issue, or just lies about it

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have contacted customer service and spent hours on the phone with them trying to get charges that are incorrectly being tagged to my account resolved I have been told multiple times the problem has been escalated Now I am seeing late charges on the account in addition to charges that I do not owe There is a to balance that I do not owe and can prove with bank account statements This is causing undue stress and nervous issues for me Someone needs to contact me and fix this please I am not going to call and spend hours more on the phone with these individuals, be transferred, and nothing is getting resolved This has been going on for months Thank you

Kept raising the monthly charge, terrible bandwidth speeds, internet would go out constantly When I tried to cancel they conveniently could not verify my account, which forces you to visit one of their stores As much as I hate to say this, I am going back to Comcast

They have overcharged us and lost payments that we can prove we paid by our banking statements but all we get is the run aroundThey turned off our cell phone and said we opened a new account and they couldn't see any paymentsSpent hours on the phone talking to supervisors with no resolveIf not resolved soon we will be getting a lawyer to get this straightened out

avoid these shysters! I just got my 1st bill which was triple what I was promisedavoid this company like the flu

Failure to accurately represent company, lack of communication between departments, causing property damage, inappropriate conduct of employees
I have been a customer since I signed up for DirecTV and Uverse internet bundle in May AT&T techs came out to install the dish and internet at that timeIn September 2016, it was brought to my attention that the technicians had improperly installed the dish and had caused damage to the roof of the buildingSpoke to DirecTV rep who promised me that upon setting up a relocation appointment, if the DirecTV tech could not find another location, then ECF would be waivedDirecTV rep came out on Sept16, and confirmed that the dish had been incorrectly installed and had caused damage, removed dish (when AT&T rep told me that no one would ever remove the dish for me) and stated he would make note on the account of lack of relocation positionI cancelled my service on 9/16/due to these conditions and was again told my ECF woul

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1All services! Dealing with issues since I have been with them! Over years! At this moment, I have been trying to contact them, to no avail.,concerning my bill, as I had them disconnect my service, on 6/4/They have been giving me the runaround for over days! They go from one department to another, finally I thought the last number that they gave me, which was supposedly The Escalation Deptwould give me some results in talking with someone about my issuesWell, it did not! Because the phone number they gave me is not a working number! I am beyond frustrated!
Product_Or_Service: AT&T direct tv and Internet
Account_Number: XXXXXXXXX

I decided to give ATT phone and internet a try as they seemed to offer a good deal, and I was going to try something other than ComcastWhat a huge mistakeWorst Customer Service Everwhen I got the bill it included fees and services I was never told aboutWas on the phone for three hours to get it straightened out, and then next bill it was all back again, had to call againI know you won't read this before signing up but if you do--save yourself the misery and do something else

I have been a longtime U-Verse internet customer My account number is (***) Normally my bills are about $30, but last month it jumped to $47! I was given no advance notice There is an online promotion for $internet for 12-mo, for 3Mbps, plus a $rebate that I tried calling about today I was on the phone for over an hour, and was transferred different times between different departments, but none of the customer service agents were able to help me obtain this pricing They all wanted to sell me home television service, but I tried explaining to them that I'm an airline pilot and only home about days per month, and don't need home TV -- just a reasonable $internet service as the promotion stated.I really want to stay with AT&T, but if you're going to jack my bill from $to $then I can get my internet service cheaper elsewhere
Product_Or_Service: U-Verse High Speed Internet
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXX XXX XXXXAccount: XXXXXXXXXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Started calling before July 4th weekend, scheduled tech to come outCalled again 7/6/17, no tech had cameCalled 7/18/17, internet still not workingTech came, nothing resolvedCalled 7/28/17, appointment scheduled 8/2/17, Tech came, stated there was nothing that could be doneCalled later that afternoon, spoke with tier representative, ***, she stated that AT&T is not willing to resolve issue, and that as a customer, we would have to accept the "harsh reality"She stated she would follow up, no follow up was madeAnother call was put in 8/3/17, appointment was scheduled 8/8/17, no tech cameWhen called in to determine why tech didn't come, were told account was put on hold for partsAfter speaking with another tier representative, ***, he stated someone would be

signed up for the bundle a month agoI received a bill for plus dollars.and My lines are still not buried and my dish is still on ground
I was signed up for the wrong plan when I called to let them know the customer service rep said they do not have a plan and she transferred meI also stayed home days waiting on a technician to come and burry my lines and place my dish on a poleAnd no one ever showed upIts been over a month they can bill me for service on time however can't complete their jobMy lines have yet to be birdied and I lost out of money from workWhen I called to cancel the customer service rep stated on the recorded line I still have to pay them for my two year contract I'm onIt has been a mess

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up with At&t in September of I was given a bundle offer for Internet, home phone and cable servicesThe offer was for $for years plus a bonus prepaid card of $for being a loyal At&t mobile customerUpon installation I was confused when I got Direct TV instead of uverse cableI was told that they were just starting to merger and was getting Direct TVUpon the first bill I received I did not receive the bundle price I was quotedMy first bill was $I called and asked them about the pricing and they looked into and said it was correctedEvery month since then I would call because my bill was always higher then the bundle offerIt has now been over year of me calling in constantly asking for my bundleAgain I was reassured they would get it right and made some adj

My complaint is against AT&T customer service and the refund officeI closed my AT&T account in early JanuaryAccording to AT&T the account was closed on January I asked when will I receive my refund they said it would take days from when the account is closedI called back around mid March, spoke to a rep and he couldn't give a straight answerI asked for a supervisor and I got was the rep telling me that supervisor said I would be getting the refund at the end of March that according to his calculation I should receive the refund at the end of March which would be the end of daysI called again around the first week of April,*** from the refund office said that AT&T waits days to review the account from Jan to Febuary then it counts days there afterThat I should have a check in the mail by the end of AprilOn May 5th I spoke to *** , she started to tell me that I had to wait days so that AT&T can review the accountI had to stop her and t