AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I began television & internet service with AT&T mid-December Two weeks after I entered the contract, my husband was injured at work Because of the injury, I was late paying my bill on occasions For each these times, I not only charged a $late fee, but also a $disconnection fee for a TEMPORARY disconnection, totaling $
On 04/28/16, I contacted AT&T online via chat to ask them to consider waiving even just a portion of the disconnection fees only (not the late fees) I explained that I am a fairly new customer and that I was unaware that I would be charged $+ $every time I was temporarily disconnected (citing that I was with Charter for years and there was not a fee for a temporary disconnection, only for a hard disconnection) I explained that, after questioning why

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I first started with AT&T and was told I was paying a higher price so my credit won't get checked and I won't have to pay a depositI was lied to and they checked my credit and gave me a credit inquiryI keep getting charged for Internet that never works in my houseI have called several times and they say they are going to credit my account and let me start all overWhen I receive these bills with large amounts it never makes sense since my bills are supposed to be around $I am so cono used and every time I call I get transferred a million times and get hung up onI am so fed up all I want for you to do is credit my account the outstanding balance and close my accountI *** deal with the lies no more and not being able to communicate with you.All I wanted was a *** and to ha

AT&T is a horrible internet provider, I pay for 25Mb/s download and 5Mb/s upload and I've been doing speed tests all week because I've been having horrible service and It showed 1.02Mb/s download and 0.08Mb/s uploadYet whenever I call and complain about it, they say it shows I'm not having any service interruptionsSo your going to have me pay for something that's times better than what your actually giving me and say "EVERYTHING IS FINE"?

AT&T has mediocre coverage and when we canceled with them and switched to another carrier, they charged us an entire extra month that we did not useEven after hours on the phone, they still refused to refund us anything, $down the drainMy advice, avoid them

AT&T has cut my service off times due to their mistakeThey enter the wrong checking account number when trying to process my check through the bankThat results in my check being rejectedMy checks are good and will go through just fine if they do the request correctlyI should not be having my service cut offToday I called to see why they charged me $more than usualGuess whatIt's a fee for restoring my services!!! Happily, the supervisor was able to remove the $feeBut I can't send checks for months because checks failed to go through the bankI am so very tired of this crapI don't want to give them access to my checking accountI think that's what they are trying to doOtherwise they are simply incompetentI have very few other options for internet service at home, otherwise I'd have dropped them alreadyAnd that's itThis is why we need competition in marketplaces, not mega companies who can do anything while we have little choice but to play along

Unable to resolve billing issues, was hung up on after multiple transfers and long waits, spent over hours of personal time on phone
I write this sadly because I have had AT&T services since I was years old and got my first cell phone with Cingular, and I have always influenced others positively towards using AT&T because of it's great customer service and amazing reliability I've moved a few times because of college and job relocation, and always sought out U-Verse I currently have my cell phone which I established when I moved back to the U.Sfrom Brasil, I went straight to an AT&T store, and so my recent issues with AT&T have left me shocked and hoping that they can be resolved
I moved into a new place and had AT&T come out and setup U-Verse From the very beginning there were discrepancies with what I was told the cost and package would be and what actually appeared I was looking solely for internet services in the $40-$range with a decent speed I was also t

Although I paid my bill in full 0n 2/23/And cancelled my service with AT&T 3/3/At&t has continued to bill meFor money that I don't owe
I paid my account in full on 2/23/The next day I decided to go with Infinity, because I was not happy with the service that I had with At&tMy service was removed on 3/3/Now on 2/25/At&t sent me an order confirmation to remove service on 2/25/On 3/11/I Called At&t to discuss where to return equipmentDuring this conversation with Agent***I discussed that The service had been cancelled although he Claimed that they had not cancelled serviceBut after explaining that I had received the conformation and that my number had already been ported to infinityHe said that he would make note and my bill would reflect thatHowever I am still being billedI called on 5/8/to sort this outBut I was put on hold for over minutes and then disconnect meWhen I called back I was transferred from department to department,

On May 3, 2018, AT&T turned of my internet access without my permission or knowledge This is a service I have paid for for over years My payment history is impeccable and in good standing When discovering my internet access was not working, I contacted AT&T technical support for help The representative tested the system and said I was not receiving a signal to my house He then set up a technical service call for May 4, from 8AM to 12PM I arranged for someone to wait at my house, but noone showed up.After expressing my dissatisfaction for the lack of technical support, I was told that my account was 'messed up? and I would have to have Sales and Billing fix it Technical Support refused to let me speak with a manager At their direction, I contacted Sales and Billing who told me I needed to change my account to a 'fiber optic? system, but that AT&T had switched my service to fiber optic for the past year I was also informed that fiber optic service is $a month

My original start of service beginning with installation was absolutely unprofessional and services took two month39s before I had the services I was paying for.howeverit took months before I got my bill accurate.in February I extended my contract worst mistake the bill amount I agreed to pay and my bill is never correct .I have spoken to att every month before I pay my bill so it can be correctedAtt continues to bill higher every month and make unapproved changes on my account so they can charge my account every customer rep I have spoken to always promises they have fixed the problems on my account until I get my next bill

Customer service was unsatisfactory and was continued to be charged for a service I was no longer receiving
On December 30th I had cancelled my account for my home phone line and internet through At&t I was told that I didn't need to do anything else to cancel my account On January 19th I received an automatic payment deduction in the amount of I called At&t on January 28th to resolve this issue I had to be transferred a total of times to finally get someone that was able to resolve this issue The person I talked to was able to take off the auto pay and told me that I had a balance of $ I do not understand how if I called to cancel my account on December 30th how I not only still had automatic payments coming from my account but I also still had a balance of If I called to cancel my account auto pay should have been taken off and I should have had a partial balance since I cancelled in the middle of my billing period

I received two bills from AT&T for two separate bills I only had DirectTV for a month before cancelling and sending them the equipment back I have two bills, one for $and one for $ This was supposed to be bundled and $a month They have also debited my account for $and then again for $

I have recently contacted ATT customer service to inquiry about my recent billing to why the amount was increased $The representative investigated the issue and came back with lots of questions regarding if I have made any changes on my Internet packageI informed the agent that I did not request the change nor any of the ATT technicians came to my home for the changesThe agent had me on hold while and continued with the investigationThe agent finally came back and offered to remove the chargeI asked the agent to ensure that the recent charge should not be on my future bills ever and note my account accordinglyIn addition, I did not receive any notification regarding the change to inform me with the change confirmationThis type of notification would serve two purposesOne is to inform the customer with what took place and the other is to have a track record for ATTPerhaps, ATT should look in further for improvement in this area
The point here is I felt that ATT arbitral entered charges to customer's account and hope the customer would not noticedThis considered is a fraudulent action on ATT and should not be practicedAs a consumer, we have to review the monthly bill and ensure the amount is not changed if no additional request has been made by the customersIf this practice is continued from time to time, I will file a complaint to the Revdex.com

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0DANGEROUS CONDITION, THERE IS A AT&T UTILITY LINE DOWN IN FRONT OF MY PROPERTY AT KEHELEY DR DECATUR GA XXXXX AND THIS CONDITION HAS PERSISTED SINCE HURRICANE IRMA, MY LATEST CONTACT AND I HAVE SPOKEN WITH TECHNICIAN kYLE XXX-XXX-XXXX WHEN HE UPGRADED MO SERVICE 06/08/AND 07/16/I ALSO REPORTED THIS TO THE MAIN OFFICE AND ANOTHER TECHNICIANI HAVE BEEN REPEATEDLY TOLD THERE IS A WORK ORDER AND REPAIRS WILL BE MADE SOONI HAVE EXPERIENCED SEVERE INCONVENIENCE AS THIS LINE IS BLOCKING MY DRIVEWAY

Extremely Poor Service and Fraudulent Business Practices by ATampTon April Mr*** *** a Business Solutions Consultant of ATampT offered our business a new service plan that would save the company money He said that he needed to send a tech to install the internet connection and more importantly said that there would NOT be an interruption in the internet serviceUnfortunately the internet was interrupted and it cost us significantlyNEVER BEEN TOLD THAT WE WILL BE SWITCHING OUR DSL TO U VERSE WE BEEN SLAMMEDour bushiness was four days without computer and towing software functioning which caused us to lose business from our contract providers and customersWe were unable to process invoices in order to release cars to our customers thus we had to keep vehicles in storage without charging the customers The estimated real cost downtime was 500.00.The loss to business39s reputation because of ATampTs poorfraudulent activities that res

After signing up for an ATampT internet plan through a third party I decided to see if I could get a better deal with ATampT directlyThe Rep offered me a better deal - lessmonth a gift card If I combined my wireless with my internetHe transferred me to another rep to finalizeThe other rep was confused and transferred me to a supervisor who barely spoke EnglishHe told me to hang up and call the customer service number I had called originally He then transferred me to a wrong number and I was disconnected after being on the phone for over minutesI called back only to wait another half hour only to be told that the rep who offered me the better either lied or didn39t know what he was talking about and the deal I had originally through the third party was the best I could getHad they just told me that initially I would be fine but after wasting around hours believing I had a better deal coming was very upsettingThey took dollars off my wireless
Product_Or_Serv

A gentleman name *** *** came to my house on about October 23rd sold me AT&T wireless Internet and directv was told the price is gonna be approxMe $a month my daughter was here to witness a conversation he was here for an hour and stalling at when he returned and selling it to me telling me because I was AT&T customer I got a extra discount since I was auto pay I got another discount would you bring the bill way down instead my 1st bill was $just for Internet I then my directv charge was double what they "d Me Too! I call the company talk to a supervisor and they told me pretty much I was Fuller krapp they've never heard of no such thing and it was nothing they were going to do I didn't ouldher to cancel my plan I'm not pay in and some dollars a month for Internet Then my directv bill was double what they told me everything they told me in my house was a complete bold face lie my daughter was here to witness it to verify my statement there Bellamy another $disc

They scam you to get you to switch over

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0We had bad cell phone and when we would have serve weather in our area we wouldn't have any way to make nor receive calls and due to my health we need some kind of phonesWe changed our cell service to AT&T the bundle they offed the landline didn't work with our phones nor with our alarm systemWe asked to keep the same phone number they assured that we could but that was not true they changed it anyway.To summarize our landline stop working for three days we got our number back but now some has to come out to fix the lines because now they don't work and for some strange reason they assign my name to both our cell phones which was not like that before which now has been correctedThey seem for the most part get things wrong to often they monopolize this area of Mesquite too many mistakes have b

I was on a family plan and finally decided to get my own lineI chose to go with AT&T since they seemed to be a good service up until this pointAs soon as I got my own line it was nothing but issues every month
I was lied to repetitivelyI was having signal issues and when I looked into it I was assured that I was in a good area and that I should check my phoneAfter a month of dealing with my phone I realized that the phone was fine because I got a replacement and the previous one "repaired"I decided to check AT&T again, in person also each time, and after hours being transferred around I was told I was in a bad reception areaTo fix it I had to upgrade to a more expensive account to be eligible to get a $signal booster which I was not going to doI would rather just switch carriers at that pointI was ready to cancel then but they gave me a deal to lower my monthly payment after upgrading and give me the signal booster for free since I was having so many issues and trying to work things out with themWith that I decided to give them another chance since they where willing to try and make it up to me
With that I was suppose to receive the signal booster in a week and I asked repetitively to make sure my monthly bill was the price I was promised and I was assured and even send an confirmation textFrom there nothing went writeHalf way through the shipping week of when I'm suppose to receive the booster I get an email saying that the shipping date was changedIt was pushed back over a monthI was busy and did not want to deal with them so I made dueMy bill comes and it is double of what I was promised and when I call about it, I learn I was never told about hidden fees and that I was just straight up lied toI was advised to wait for the booster and then I could just down grade my account to go back to my original price and it would still work, so I waitedTHE DAY I am suppose to receive my signal booster I receive an email that the company is out of stock and my order is canceledThat's it, canceled with not adjustment or change in order, no we have this for you instead, just nothing
At that point I decided I am done and with in a week change over to another providerI receive and email a few weeks later that AT&T are billing me again for the month and when I call to find out because I canceled when I switchedI am hung up on several times and when I finally get someone to stay on the phone I am told that It is for the month that I was with them beforeI was told and understood and even clarified that I was paying at the start of every billing cycle for that cycle so when I canceled, I understood I was done and everything was payed forI explain this to the person over the phone and they just repeat that Its the bill for the last month but my account is canceled and this would be the last bill and then they hang up on me
This is a big deal for me because I do not ever write reviews or complain about anything because I feel its a waist of my time and energy but this is the worst service I have ever received from any company in my life and will never recommend this company to anyone for any type of service they offer

I have been an AT&T customer for years and they don't careIn the middle of working on my online classes my internet shut offAfter contacting AT&T, I was told there was a mix up when another person in my apartment complex called to get their internet turned on AT&T thought she wanted to switch from my apartment to anotherWhen they called to verify this, they were told "no, I have no idea what you're talking about, do not do that"Somehow this was misunderstood, so they cancelled my entire serviceWhen I called to get this fixed I was told I had to wait an entire week until a technician was availableSo, because AT&T made a mistake and cancelled my service even though they were not supposed to, I am having to miss assignments because they must be done on my home network
Product_Or_Service: Internet