AT&T

I have been with for about years (since my Cingular service was transferred over when AT&T bought it)I have had so much hassle over many occasions with AT&T trying to kick me off of the unlimited data planI was removed from it without my knowledge and it took me weeks of calling to get it backThey increased my plan $a month not long ago and now I just got another email saying that they will increase another $in MarchI am now considering moving another carrier

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In July I called AT & T to report a problem of having no internet & land line serviceA technician was sent out & confirmed the exterior phone lines were corroded & need to be replacedHe placed an order to trench and replace the corroded linesThe technicians who would be trenching arrived a week later & I notified them they needed to be careful with trees that are considered "right of way" trees
I explained they actually belong to the city, and if they are damaged or removed by me or workers, I would be fined $per foot This information was given to me by the City of ** *** ArboristI asked the technicians if they had contacted the city and they did not know if AT & T hadThey left, and have not been back I then contacted the City Arborist, who stated AT & T "knows better"

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On October we called to request a transfer of our main landline to mobile so that we could move it to our new building, and cancel our other services (secondary lines, internet, web hosting, etc) The main landline was transferred to a mobile account, but the other services continued to be active We were not aware of the actives services until early 2018, when we called AT&T and requested that they correct the error
It is now November of 2018, and despite multiple calls into customer service AT&T refuses to clear the account of the balance for services running from Oct to early AT&T has also sent our account to collections, and the agents of the business have been receiving letters from them as well
I finally got through to an agent that was interested in resolving this f

After years with Cox decided to move to Direct TV/A T & TThis has not gone smoothlyApparently A T & T bought out Uverse phone, and direct TV and AT&T cannot communicate On April I signed on with a Directv salesman and ordered TV, internet and phoneI was promised free installation of BOTH TV and internet/phone($each, $off).Internet and phone installed April Directv installed April With the first Directv bill I paid $to directv, however a few days later about May I received a second new bill from AT&T (the bills and all services were to be combined)This bill was for $and it showed $installationI called on May to AT&T and complained that this was incorrectThey were no help and demanded immediate payment, although the bill was not dueThey claimed that I did not order all services and only ordered internet and phone I then called Directv and they said everything would be fixed and combined as promised, a new bill would be sent o

I called on July to check on my cancelation date and the representative advised me that I would not have a cancelation fee because my contract was doneOnly to find out two months later that I in fact am being billed an early termination feeI called in to explain the situation to the supervisor and have the fee removed since I was given wrong information and because of that missed information I made the decision of cancelingThe supervisor was not concerned with the information I was giving her instead she just wanted a payment

Service Type: Residential ServiceAccount: XXXXXXXXX-X Account: XXXXXXXXX-X Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Advertising Issues and Billing Issues
I called At&T set up a new planThe lady on the phone said that they has a plan for dollars for monthsAfter months it goes up to dollarsI get my first bill dollars and the second bill dollars.Now only did my bill go up they also charger me for direct TV for a month in a half I did not use bring the bill to first month and for the second monthNow I tired calling them three times to talk to a managerThe first two times I got hang up on because I want to tell to a managerThe last one I call the lady said the manager was outI'm try to understand how a manager is not endI want my money back from the second billI want direct TV to send me my money back as well

I was bundled with Direct TV and AT&T uverse internetI called to cancel direct TV and asked would this change my internet price of $50/monthI was told "no", it will stay the sameI received my first bill and it was $79/monthI called and talked with customer service and she was able apply some deals and got me to $54/monthSince all of this I have had horrible service with the uverse internet and want to cancel all togetherThey want to charge me a termination fee of $because the lady who got my bill back down to $54/month put me in a year contract that I was not made aware ofI have called and called and they refuse to remove this

I switched from *** to AT&T about a week agoI was told I would have great service at my houseI got the phones home and had no service, called the retailer and they said the service was going to be upgraded soonI asked them when it would be be finished and they couldn't answer that questionI lost business due to there sales person lies and promisesI took the phones back to the retailer and they charged me $per line for a re stocking feeI was told in the store that I had days risk free and if I was not happy I could bring the phones backThey never said anything about a re stocking feeI called the customer service and they were even worseThe customer service department is a jokeI wouldn't advise you switch to AT&T unless you want horrible service and like to be lied tooThis is a horrible companyI give this company zero stars, the only reason they get one star is so I can leave this review

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 0My wife and I upgraded our internet from 768kbps to 1.5MBPS on 12/22/We called AT&T and complained that the speed was too slow for our needs, and we were considering switching internet providersThe representative assured us the MBPS speed would be better, and offered us a promotion of $10/mo off the regular price for 1.5MBPS to remain with AT&TWe reconsidered and agreed to stay with AT&THowever, the promotional discount was NEVER applied
Product_Or_Service: Internet Basic MBPS
Account_Number: ***

I have been a customer of ATT for years, my land line, computer, cell phones and televisions WTHR is one of the stations most commonly watched in my home and for whatever reason we can no longer view programming on this station The only thing the screen keeps says is they are sorry and the customer has removed the channel WHY'?? We pay a lot to be able to view television today! I believe the customer deserves the right to know why the channel withdrew and if there are plans to return Should this reason or cause be DirectTV's problemthe customer deserves some compensation.THE Revdex.com is shown at the bottom of their internet page, therefore I request that the Revdex.com please look into this issue.Thank You

Horrible Customer Service !!!
AT&T representatives will tell you anything to get you off of the line When I moved I was promised the same internet and tv options that I had at my previous home When they arrived I was told that I could only get the lowest possible internet at my new home I then switched to direct tv and was given a date for installation which they never showed up to I spent a total of hours on the home with their reps and had different appointments for install that have not been honored I don't understand how they have an A+ rating by the Revdex.com and of the customer reviews are negative

After canceling my u-verse service on May 7th, and returning their equipment ( I have the receipt from UPS), they are still trying to charge me with months of service I did not receive or need As of today, I have made phone calls, and spent 30+ minutes at one of their corporate stores with nothing being done to delete the charges I was not under contract when I cancelled, and out of representatives confirmed I did not owe that bill, but the 4th had the nerve to tell me to just pay it One representative said it showed on their system that I'd called and cancelled, and for some unknown reason the billing was re-started
I don't have just laying around to 'give' to a company, especially when I don't owe any outstanding balance

PURCHASED NEW IPHONE NOT THE PAYMENT PLANTHE SALESPERSON PUT RECEIPT IN BAG WHEN I RETURNED HOME IT IS THE WRONG RECEIPTCALLED THE STORE TO REQUEST THAT THEY EMAIL ME RECEIPTWRONG FIRST OF ALL THE PHONE NUMBER FOR THAT STORE DOESN'T CONNECT TO THE STORESECONDLY IT IS AUTOMATED AND TAKES TEN MINUTES TO ACTUALLY TALK TO SOMEONETHEN I WAS TOLD THAT I WOULD NEED TO RETURN TO THE STORE TO GET RECEIPTTHAT'S ANOTHER HOUR OF MY DAYI'M READY TO DUMP AT&TNOT LIKE THEY MAKE PHONES AND THEIR CUSTOMER SERVICE LEVELS SUCK AND DON'T UNDERSTAND THAT THEIR Revdex.com RATING IS A+ WHEN THEY HAVE 96% NEGATIVE REVIEWS HOW DOES THE Revdex.com RATE OR DO THEY TAKE FREE PHONE SERVICE FOR A+ RATING

AT&T *** charged for an installatoin that didn't happen and won't put the money back into my accountI had to dispute the charge with my credit card companyI do not recommend this service

I ordered att direct tv and internet bundle on sept 5, I have had my installation date changed three times As of 9/24/still no service and today's order is no where to be found On the phone with several representatives no one can find the order I am however receiving a bill for services in the amount of for services they are not providing I have had three service dates for installation missed work three times and they cancel each one without notice I spend endless hours on the phone being routed to several different representatives none of which can help me All I want is my service installed!!! As well my bill needs to be credited because I am not paying it
Product_Or_Service: Apple /iPhone x/Att and direct tv internet bundle
Account_Number: ***

Service Type: Residential ServiceAccount: *** ***Account: *** ***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We agreed to new boxes with installationWhen installer came the work order only said Then two hours later it was worked out yet still cost over $Then we waited fot the internet and phone installer to comeHe never showed up then called and said there was a problemHe called my wife a liar and told me he wasn't comingThey discounted my internet and we call customer service and they sent a person out he said the man was new and didn't know what he was doingHe said everything was fineWe called customer service again they said a tech was on the wayWe had plans at 5pm I didn't go I stayedAt 7pm we call and the same person told us no on one was coming
I use the internet at home for work and my alarm systems as well as all usesThis isn what I agreed toI have bee

we applied for tv,phone,internet bundle for $ there trying to make us pay $started
Product_Or_Service: at&t

As of today, I have had a bundle service from AT&T for five weeks, and during that time, all three (TV, Internet, telephone) have been working at the same time for a total of five days, if thatThe 1st hours saw the Internet go out for days, I work from home and my work is dependent on research! Next I learned that the major TV company, NBC, was not available to me with U-Verse., and weeks later I still can not see any program on that major network! Why was I not told that at the beginning of these charades? I don't know how long the telephone carried out-going calls, but I could not receive callsI am a senior citizen, with children living in other states, and its amazing that some had not called to find me! The TV went blank for days so I had to purchase digital "dog-ears" for the few stations that use this way of transmittingI called, and called, and called - -put on "hold" more often than not - then dropped without any answersWhat can I do? I should have kept Spect

Signed up for different internet plans and none of them worked as we were toldPaid over $in additional fees for AT&T's incorrect info
My husband and I called AT&T for Internet in August I told them I worked from home and that I needed a wireless internet connectionThey recommended a hotspotWe were told it would offer 15gb of data combined between our cell phones and the hotspotI told them I didn't think that would be enough being as I worked from homeI was reassured after we reached the data max the Internet would slow down in speed but we would not be charged additional feesWithin the first month we exceed the usage limit and received several text messages about additional feesWe disregarded them being as we were told we wouldn't have to pay anything additionalUpon receiving our first bill of $I called and was told the plan did not work that wayThe representative told us if we signed up for DirectTV we could get unlmited Internet access and b

AT&T is up to their usual underhanded bait and switch tactics! I transferred from *** Cable to their AT&T U-Verse service and was promised a $gift card for doing so I was told it would take about 6-weeks to get it After not receiving it after an extended amount of time I called to ask about it and was told they sent me some kind of letter at the beginning of my subscription period which I did not fill out and was therefore disqualified from getting the rebate they promised I never saw a letter so don't know if I simply missed it among all the other mail or if they make a habit of not sending it to cheat people out of their promised rebates! when I asked how much it would be to cancel and go back to *** they said it would be almost $ So they lie upfront about rebates but then are able to lock you into contracts when they don't performOn top of all this the TV constantly is freezing so their TV service is absolutely horrible and when I call to get it fixed I keep getting the same all response where they want to walk me through the reboot process and turn everything off and restart it This was never a problem with ***