AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Direct Tv and At&T are merged and they were both suppose to connect cable and internet service for $a monthThe internet was never installed as promised, we got cancelled different timesthen Direct Tv sent me a bill for $So when we called they do not want to assist us on why the charges of $and we dont even have internet with them

AT&T is the absolute worstI have been a loyal customer since I requested they release my phone number to my company as they would take over billing responsibilitiesThe rep was confused and cancelled my numberIt has now been weeks since I have had a working phone, all due to their incompetenceThey filed multiple tickets, all with a guaranteed fix date which passed and nobody looked at the issueA store AT&T employee even became irate on my behalf due to how I was being treated by AT&T technical support and customer service over the phoneCongratulations ***, you will now have the business of myself, my family, and my organization

AT&T has committed fraud against meThere isn't enough space for my entire complaint, but I had absolutely no good experiences in the very short time I was with this company (January 18th to January 30th)I cancelled my services within days simply because of the awful customer serviceThis means that I should not be charged a single cent due to the day money back guarantee policyOn February 14th, I was grocery shopping when I received a transaction alert from my bank stating that I had been charged $(The total of the first bill AT&T was sending me that was DISPUTED in the first place and should NOT have been charged for that amount on that dayIt was supposed to be $on Feb 27th, but this is beside the point because I should NOT have been charged in the first place), and that my bank account was now severely overdraftedI have since been landed with several overdraft feesI called AT&T once my bank said they couldn't do anything until the charge was no longer pending, and the associate who "helped" me attempted to humiliate me, lied by omission about my situation, and attempted to get out of giving me a refund in a conference call to another associate in Bowling GreenAfter that other associate in Bowling Green said that I needed to be refunded IMMEDIATELY, the first associate ended the conference call and told me "Sorry, our offices have closedThere's nothing I can do for youCall back tomorrow," at 6:pmI called back the next day and found out that someone (I think it was the Bowling Green associate) had submitted a ticket and had labeled it as High PriorityI was told I would receive a call by the afternoon of the 15th, which is todayIf I do not receive a call by 3:pm central standard time, I will be filing a complaint with the Revdex.com and I will be filing a Fraud Dispute with my bankI am absolutely sick and tired of being patient with this company and I will not take it anymore

I was outright lied to about charges that would be incurred when signing up for AT&T internetKnowing that internet and phone carriers are often vague about their charges, I specifically asked in three different ways to two different representatives what my TOTAL monthly charge would beThe representatives told me my final bill would be $dollars cheaper than it actually was

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I switched my internet service from DSL to AT&T Uverse I was billed for approximately months for both DSL and Uverse service, although I was no longer receiving DSL service I have tried to resolve this issue on at least occasions and never got any resolution and finally my DSL account was sent to collections and I paid a bill I didn't owe because I didn't want this to negatively affect my credit
Product_Or_Service: DSL internet service
Account_Number: XXX-XXX-XXXX XXX

I'am very getting sick of at&t right now because they saying I did two Copyright Infringement Alert and I did do nothing at all and the fed gov for FBI told everyone about someone is hacking in people's modem's and now at&t want's me to Acknowledge it and i'am not because I didnt do nothing at wrong at all

As a result of maintenance crews my water line was punctured and I now have a large water leak in my front yard
I have made several calls to AT&T, left messages and I haven't yet received a response As a result of the water leak, I know have very expensive water bill with the City of Charlotte During the day and night I have to turn off all water to my homeThis has been on-going for well over two months

I almost have "all the above"Well I called to transfer service to my new residence,AT&T rep cancelled it insteadI literally moved blocks why would I cancel'Also according to the rep I talked to that day supposedly changed my billing date as well so rightful and recored my bill still isn't due until the 2nd however no one has attempted to call me since I told them Im filing an complaints.I called to find out why the 1st tech didn't show!? At&t seemed to think it was my mistake and was trying to charge me to re-install a service I already had paid for the previous month.It took sales reps and supervisor's bbefore they agreed it being a company mistake so they gave me new instilling date.Tech comes the following week informing me that corporate had my account all messed up and that he would only be able to install Uverse and not Direct service which I couldn't understand because when the initial hook- up had taken place they hooked everything up at one time.I continued t

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: 0Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has a program for low income people called Access.The internet is supposed to be $a month for 10mbps speed.Very slow but its $right? WrongThe first and second month was $Two more months go by, my total due is now $283! They are on the phone now telling me "you went over your usage, its your usage"Number I was never told upon signing up about any cap, never rec'd anything in writing, never received a billNow shes telling me oh we electronically send you a billOh isnt that nice, no one told me that when I ordered itSo they intentionally hide the fact you have a limit (I still do not know what the limit is she won't tell me) then they intentionally don't send you the bill in the mail, don't ask you if it is OKAY to e-bill you, but they WILL intentionally send you a discon

I am very disappointed with Directv, I have been a loyal customer for years, about a year ago I noticed that my monthly bill amount would change every monthWhen I moved and my service was not working I called and I was pretty much forced to pay an insurance for the amount of otherwise they said they would not be able to help me, I went ahead and paid the amount on top of my monthly billthree months ago I started taking a closer look to my bill and I noticed they had charged me for a reactivation fee that I knew nothing about, I called and I asked them to cancel the services altogether because I no longer trusted the company or its employees, every time I called they promised to bring down the monthly bill and sweet talked me into staying with the servicesLast month I finally had enough and I called to cancel, they transferred my call around to several people until I finally got it cancelled or so I thought, or people called me back asking me to reconsider and s

Not sure how AT&T u-verse is still aroundMy manager said that we needed to go with u-verse since comcast didn't have an access point in the neighbourhood so we set up an appointment to have AT&T come install service, the service wasn't ideal since they are the only internet provider to my knowledge that caps internet and throttles after the cap is hitAnyway, they only had a date about a week after we moved into the apartment so that is what we scheduledAfter waiting nearly a week for the service to be set up the tech didn't show up in the allotted timeAfter calling in times to customer support that is routed to what sounded like India with assurances that the tech would come out no tech came they finally set up another tech to come out 8pm-12am keep in mind the original appointment was 8am-12pmThe new tech never came out, we never received a callMoreover I was hung up when calling customer service and I wasn't even being rudeAlso when navigating their webpage for managing account it was incredibly slow, would freeze, and crashHave no idea how a company this big can be this badI canceled my order today and was able to schedule comcast to come out this saturday with a two hour window that is guaranteedmy experience with AT&T was the worst experience I've had with a major companyThis company should be dismantled and not allowed to operateNo company should be allowed to be this bad

This review is in regards to the unnecessarily lengthy and obnoxious events I have dealt with just to cancel the Digital Life service
I first called in on May 27th to have my service cancelled on May 31stI was assured my account would be cancelled and I would receive a cancellation email once the service was terminated
One week later and I had not received an emailI tried to access my account online on a desktop and also on the app on my iPhone and both methods were unsuccessfulIt seems that I couldn't access My Account information because the alarm system and power was shut off as I had already moved and no longer had access to the property
So, I called on June 3rd and was told the account was still active because I had not agreed to the early termination fee, which is completely untrueI was absolutely floored by the $cancellation fee, but as I was given no other choice I clearly stated that the account must be cancelled on May 31st
I once again asked to have the account cancelled and was told that it was cancelled immediately, at that very momentThis time, I made sure and asked for a confirmation and was told that I would receive an emailAnd again, I did not receive an email
Earlier today, I used the live chat on the AT&T Digital Life website, as I was still not able to access my account on a desktop or via the app and was told that my account was still active and that I would have to call to cancel again
For the third time, I called to cancel the serviceOnly after raising my voice, demanding to have my account cancelled immediately and speaking with three different agents, did I finally receive an email confirmation that my account had been cancelled

A + RATING IS BOUGHT BECAUSE THERE IS NO WAY YOU CAN GIVE THE ABSOLUTE WORST CUSTOMER SERVICE AND HAVE NO OVERSIGHT ON SALES AND CUSTOMER SERVICE REPSTHEY SAY ONE THING AND CONSISTENTLY DO NOT FOLLOW THROUGH WITH WHAT THEY SAY
Beware......BY FAR the worst phone/internet service provider BY FARI switched my service with WOW that I had for and the price stayed the same and the service was reasonableRecieved a call about phone service from a sales rep that was a better deal than the current price I was paying I was paying and agreed to a year service plan
Let's start from the beginning:
I already had phone service and my bill was consistent a reasonable price I got a call from a phone sales rep and he sold me on what I thought was a good dealSpecifically asked, there are no hidden costs or start up costsAs soon as the service started and I was locked in this year agreementI was hit with an installation chargeI was given a creditGREAT! It took one hour long phone conversations to get it
Then, I decided to get the direct tv/internet because of discount on service for bundling
This is when the systemic constant problems began
It took the tech all day (hours and three trips to his shot to install.)
It took months for the the actual permanent installation to go inI had a wire running through my yard with a pound dog running around
It took months to bundle my serviceNo discount as promised and phone calls to get my information that was inputed wrong by the sale rep to get correct
My bill would keep fluctuating every monthNo transparent explanation on the bill to explain
I talked to another rep who tried to sell me on a tablet for only ten dollars a monthI asked specifically asked if there was a new connection feeHe said noI was then hit with a dollar charge
I changed my service to get a differant packageCustomer service rep said the charge would not go up
All of the sudden about months a my bill went up
I spent hour conversations after another trying to get someone to explain to me
HUGE COMMUNICATION BARRIER AT LEVEL ONE SUPPORT
I lost my cool and spent one conversation after another and no one could explain the charges
Finally, was told the reason for the increase in bill was for the package I had with showtimeCustomer service rep said no worries I will give you a credit pay your bill today and the next billing cycle would be lower
This was incorrectThe bill was higher with another hidden charge
I have spent hours and hours trying to resolve one bill after another that increased significantly with no clear explanation
I feel trapped in this service with THE WORST CUSTOMER SERVICE AND PROBLEM RESOLUTION TEAM
BEWARE

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My complaint about the horrible, unprofessional, inconsistent, rude, terrible treatment of AT&T begins 12/15/when I was originally supposed to have my internet installedI received an install date of 12/15/from 1pm to 3pmAT&T called me on 12/14/and said my install appointment was cancelled and they will call me on 12/15/to tell me what the issue was in reference to why they could not do the initial installWell I never heard from AT&T no call, email, text or anythingSo I called about a week and a half later to follow up with themI got apologies and even was told the issue at my house was fixed and a new install date would be given, my $install fee would be waived, and I would get a rush on the appointment dayAfter being on hold for hours going back and forth an

AT&T doesn't even deserve one starWorst experience I've had with a company in a very long timeHave attempted to work with them they refuse to actually be any helpI thought I cancelled my services with them November 7th it turns out I was wrongHave been trying to reach them to re-cancel the services that were already canceled and I keep getting Hang-UpsSince they refused to answer or transfer me to the correct department, they have forced me to contact my bank and stop payment on my endVery sad considering that this company has been around for so longWorse customer serviceThere seems to be no understandable reason for this company to be as big as they are when their service to their customers is awful

I have had ATT for yearsI have mobile, TV, phone and internetWhenever there were issues in the past we worked together to resolve themThis year has been very differentThey mishandled moving my services and billingI spend hours on the phone with no resolutionThe staff have been rude and not helpfulRight now I'm being billed for DirectV services without a billI pay every month and have not been late, yet I received a disconnection notice and no billWhen I tried to resolve it, Summer, in the combined billing department was rude, not helpful, and disconnected the call with no call backI made a number of calls since then and ended up paying a minimal payment without a billI paid it days before the usual due dateI asked for a bill for the remaining chargesNo one was able to provide oneI'm filing a complaint as soon as I can figure out how to since AT&T general is hard to find on this site I pay around $per month for all of my services plus another for cruise services this monthI was met these past few months with lies and accusationsI was treated like a deadbeat instead of a loyal customerI'll find somewhere else to spend my cash

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T was to install u-verse internet and direct TV service on 6/24/ TV service was installed successfully The residence was already wired with cat-ethernet for home networking, and had a single wallplate with coaxial and ethernet cables in each room The AT&T installer refused to connect any wallplates that were not connected to televisions with Direct TV On wallplates connected to TV's the installer installed coaxial only wallplates, blocking the ethernet connections The installed plates were also a different color than the rest of the plates in the house We had already purchased the correct wallplates, but the installer installed the wrong ones before asking if we had ones that matched A single wall plate was installed onto a hole meant for a double plate, leaving a hole in the

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I had home phone (XXX-XXX-XXXX), internet and cable (directv) with AT&T, I placed services on hold after I moved and would be out of town for a few months (service address *** XXXXX)On 2/I received a bill for full serviceI called customer service and spoke with a rep and explained that I did nor restart my service and didn't understand why I was receiving a full bill for service I hadn't receivedShe didn't seem to understand my concernsI then asked to have service transferred to my new addressTold that they didn't service my new addressI then requested that my phone line remain active until I could port my number over to a company that serviced my areaI later discovered via email that the rep (she) cancelled all my services during that phone call and ignored

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Sep 11,2017-I called AT&T(***) cancelled all Services, said to return cable equipment and credit check for $would be mailed to home
Sep 12,2017-Returned TV Cable equip via UPS delivery as instructed by ***
Sep 27,2017-Recieved AT&T bill $160.75, I called AT&T *** said *** didn't cancel acct, but he would take care of it retroactive Sep 11,2017, was going to reverse $received confirm noand a credit check would be mailed to me prorated for days (Sep 11,2017-date svc cancelled thru Sep 15,2017-date billing cycle ended), said not to worry all taken care of
Oct 25,2017-Recieved AT&T bill $160.75, I called AT&T (***), said it takes a while for final bill to settle, but not to worry that at end, a check for service credit will be sent to home addressAlso, said my accou

They have not accepted any form of payment cash, check or card after buying their phonesI was ponzied out of money