AT&T

AT&T, in my opinion, is 100% GARBAGEI have never in my life, dealt with any company (big or small) that was as broken, dysfunctional, itic, and truly annoying to the point that only profanity is justified! If you are an average person, their customer service/business process (infrastructure, design and every aspect of the business) will drive you insane and on edge As good as their prices might sound, be prepared to be angry out of your mind all the time and be annoyed: each call, each transaction, every situation translates into unbelievable anger due to chronic/persistent miscommunication, unprofessionalism and a completely disastrous infrastructure (website, customer service on phone, logging in, appointments, prices, IT system issues/malfunctions, OMG) It will leave you angry all the time and they are so bad that it may even impact your health because of the intense stress Is it worth saving $a month? You decideI would recommend anyone in the world, but ATTI have had companies I didn't like before but not to an EXTREME level like this: this company is so broken that simple words cannot describe how horrible they are as a business They will drive you crazy...honestly no jokeThis is my honest, objective opinion and I highly believe in all my statements because they have proven this to me consistentlyGod have mercy on their souls
I am going to file a complaint with the FTC and leave them negative reviews everywhere I can, including my Facebook, Twitter, Instagram to share with at least my followers what I really think they are Unfortunately, I cannot use profanity on Revdex.com - even though with ATT it is absolutely warranted (imagine how bad they are to take a calm person and drive him nuts)

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0In May of a sub contractor for AT&T came and dug a pit in our backyardIt took months for them to come fill itI called lots of times about itThey came and filled it and told me they would come back to repair the damage they causedThe guys that filled the hole lied to my face and told me they would come back and fix itWe had to have our siding power washed, primed and paintedWe also had SOD put down where they dugEvery time it rained it was a muddy messThey dug behind our storage building that is the size of a car garageWe had to hire a contractor to do the workAfter months of phone calls I heard back from SedgwickThat is when I found out who the sub contractor wasI talked to ARO and they were no helpThey came out and looked at itTold me our contractor was over pric

I have to agree with many peopleHow does this company have a A+ rating when:
1) Most reviews are negative
2) Their response is generic but never applied
Anyone considering AT&T for serviceDO NOT DO ITFormer customer 7+ years and will be first to tell you that THEY DO NOT PRORATE your billIf you cancel the bill on 1st of the new billing cycle, they will expect your bill to be paid for completely without even providing serviceTheir argument is that that it is in the contract fine printsAgain, the issue is that there is no contract or explicit stated nor mention until you leave themGreat parting gifts?
Also, the issue I had is that:
1) They misinform you on what you are paying (when I upgraded and told me it is only $more but it ended up being $more per month)
2) Even though the account is new, they won't downgrade you back to the original plan (heck, one agent even told me that I could even if I was a grandfather account or not the next day)
3) When going to cancel the call, I asked specifically if you prorate or notThey either will tell you yes or hide that information (even if the customer explicitly ask for that information)
4) When cancelled and asked, they autopay your account and charge and then go back to contract that I have to pay the full amount
5) Add, I was transferred, on hold, and they are not respondent (even on chat) for a long timeI have called them about times since the bad experience, and they just get worse with customer experience each and every moment
Recommendations:
Do not go with themThey want to hold you accountable for everything but they sure ain'tAt the end, they given me the tough out of luck remark and took my moneyI will never go back to you againNot even close to being customer-centricVery sad and disappointing

I signed up a while ago & services did not work in my area & cancel my services immediatelyNow they want early term fee but service did not work
I signed up a while ago & services did not work in my area & cancelled my services immediatelyThey now sent me to a collection agency for for early termination fee on services that never workedTalk about ripping off the consumers !

Hello,
I had service with your company last yearI'm still waiting on the refund that is owedI have been in contact with the service center
Hello,
I had service with your company last yearI'm still waiting on the refund that is owedI have been in contact with the service center many times and spoke to numerous representatives, and a couple of supervisorsNothing had been doneI am always promised on the calls that everything will be taken care of and to wait 1-billing cycleAt the end of waiting I never received my refund and the cycle begins again
Refund owe: $641.xx
Refund for acct cancelled on 08/01/2016: account#*** -Pin ***
Can you please help me? This has been a great inconvenience for my family and I
My family and I moved temporary, unfortunately the Uverse service doesn't provide coverage to the new addressWe move back to our old address after a few monthsWe like ATT and wanted to get service once more but now we are debating beca

I contracted ATT for internet service over year agoFrom the day it was installed it did not run up to speed and dropped sites while on themNever could open windows at same timeJust very poor serviceAfter or techattempts to fix problem ,I was told that it was my computer, so I TOOK MY PC to a friends Brighthouse connection and it worked fineATT took my payments for over a year for service NOT providedIf any body is owed money Ibelieve it is meNot ATTThis giant Co.abused me me and I will not give them any more money A refund should be made in my case*** Customer abused by ATT

During the fall of I received a flyer from ATT for bundled service (voice, Direct TV, internet)The flyer states great services for the same price every month for two years guaranteed! Further in the flyer it says that I can "Get Direct TV, Highspeed internet, and Digital Home Phone for the same guaranteed price for years!" I called and ordered the triple play and after some difficulties received the services and my bill has been $128.XX now for months On I chatted with a *** and confirmed that my price would not increaseI have both the flyer and a copy of the chat with *** My latest bill shows an increase due to Direct TV raising its cost by $from $to $ With taxes my price went up $per month I have called ATT and they claim that I am still getting the discounted price of $off my Direct TV bill but since Direct TV increased their price I must pay the difference I have told them that is not what the flyer says and the ag

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have been calling AT&T for last six months for serious technical internet connection issues and experiencing very bad customer serviceTo fix the issue At&t offered me more expensive internet service convincing me from $a month to $50; so now I'm paying $monthly internet cost and still facing same problems March of I had some billing issues, so AT&T disconnect my internet service and charged me $to reconnect twicewhen I asked about internet connection issues AT&T respond "its a machine and we don't have any control over to provide complete satisfaction"I found AT&T very unethical because if they don't provide service as they agree then they shouldn't charge so much and apply other unnecessary costYesterday I have spend about hours talking with multiple customer service

Absolutely horrendous in every wayI switched to AT&T for cable and internet services in order to save dollars a month from my previous cable/internet providerI was without either service for the first days while numerous technicians were unable to fix itMeanwhile I received absolutely terrible service from literally every representative I spoke with at AT&TNone would take responsibility and I was offered a measly $dollar refund for my "troubles"Now I am stuck in a year contract or forced to pay an expensive cancelation feeI beg anyone doing their research to be smarter than I was and stay very very clear of AT&T and all of their services

I called ATT on Oct because I was late on a bill THey wanted to charge me some additional money to turn it back on and I just told them to cancel my services and I would pay what I owed themI told them I didn't want them to turn on the services if there was a charge and I would just cancel because the prices were getting to high anyways I talked to *** at ATT and *** and Direct TV and told them to cancel I also sent my request in the Chat on their website I then Paid my balance and Was told they would be sending me Information on how to send the equipment back They also said That I entered into a new contact that was not up yet The only contract I signed was the original one that expired month earlier I complained when the prices went up and they lowered my prices after I called They said they was an agreement into another contract that I never agree to I just want the service I asked for along with the price I agreed too Nothing more or nothing less

In mid October I called AT&T to cancel service on cell phones and a tabletI spoke with someone who did not speak English well and after confirming that I wanted to terminate service for all, she informed me that I had ONE more bill in November that would not total more than $I confirmed this times with herPayment was withdrawn on the account in Novemeber for $I called and spoke with Rick who spoke with billingThey BOTH confirmed that the $was my final payment and I would owe no moreFast forward to December and even though my account was cancelled they withdrew $from my account without permissionI spoke with a representative on 12/9/who confirmed that the withdraw was a mistake and therefore voided the withdrawal from my account and the money was returnedThen I recieve an email on 12/21/from AT&T saying that I am over due a $paymentI had to call three different numbers because I kept getting pre paid customer service and the automated system won't recognize me with a cancelled accountI get a hold of a rep who continually interrupts me and refuses my multiple requests to speak with a supervisorI call back and speak to Gloria who was helpful and filed a case for me even though it wasn't in her scope or departmentThe system said I would receive a call around January 1st with the result, but she agreed I shouldn't be receiving that billI then receive a letter 12/26/saying that I am over due the $It is now 1/7/19, I have received no call and upon calling AT&T NINE times, they will not transfer me to the correct department to speak with a live person about my accountAfter multiple requests to not be transferred back to the automated system, I continued to be put back through a system that asks for an account number that will not recognize mine since it is cancelledTo top it all off, a representative said he would have a supervisor call me in 5-minutes in order to get me to the correct departmentI never got a callAT&T can easily harass me for money not owed to them, but makes it impossible to speak to someone regarding my account after many attemptsI also wish I could leave zero stars

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1To Whom It May Concern;
My name is *** ***I am writing in regards to a complaint/dispute charges against home service internet Uverse provider with AT&TI've had this service with AT&T since July 2015, in which my account swith done by PGE/All Connect representative, who told me about AT&T deal/planI was told by All Connect that I would not have to pay services with AT&T for months October 2015, and that my bill would be $along with taxesI was immediately charged following August for $Since then, my bill amount continues to raise, besides the exception of late or disconnect feesI have paid each bill since being here at my current addresssAs of April, my last bill was paid $that should have included late fees, taxes, etc from February-MarchI received a

Numerous billing errors that keeps re-appearing despite multiple calls
ATT keeps charging my business for long distance even though it is bundled I called ATT and the rep will issue credit; then the next month, the overcharges occur again I don't have time to keep calling ATT to correct the overcharges Additionally, I signed up for the bundled wireless service with monthly data of 3Gb At the time of enrollment, I specifically asked if I can use the wireless device as a hotspot The rep told me yes The device was sent multiple times because the address was not typed in correctly When I did get the device, I was told it cannot be used as a hotspot unless I upgrade the data to Gb The upgrade to Gb would cost $extra per month to which I agreed However, the rep did not tell me there was another $device fee When I called to correct the problem, the resolution expert informed me she can decrease the device fee to $per month I informed her I liked to cancel my

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received an email from AT&T for an upgrade Gatewayfor a being a valuable customer as stated in the excerpt of email provided below
However, when I received the bill from AT&T, there was an increase of $for the upgraded equipment received This contradicts the email offer from AT&T at the least, or advertising as it appeared
email from ATT
We truly appreciate your businessAs a way of saying thanks to you for being a valuable customer, we'd like to send you our best Gateway at no extra cost! It's easy to get and easy to installJust click the link below and follow the short instructions to swap out your current Gateway with your new one
AT&T Gateway
This upgrade will not impact your plan terms in any way
Product_Or_Service: Ga

I called about my options with my family when I upgrade to the *** ** I spoke with "David" who was more than helpful, and sat on the phone with me for over minutes discussing the best options for me and my two sonsHe was extremely helpful, knowledgeable, and was willing to gather further information when he didn't know the direct answerI appreciated his patience and good attitude while I decided the best way to handle my next stepsHe was awesome!!! Hope this finds his way to himHe was somewhere in the Southeast USThanks, David, you're a rock star!

I feel att lied to me to get my moneyThat's terrible business practices
My short time with att has been unsatisfactoryFrom the beginning I was promised a free 50$ gift card which I never receivedI called and the rep told me I would receive something in the mail, it never cameI've called numerous times and all I get is the run aroundOn my installation day the tech did all the necessary work and promised to come back in a few hours to make sure everything was running smoothly,he never came backAll day I waited didn't even know I had to register the modem myselfHe didn't even have my modem plugged up smhThats horrible customer service after I paid 100$ upfront costsNow im trying to fix my payment arrangement and the systems are down for hoursI've heard bad things about att now I finally see it.you guys dont care about your customers

Their customer service especially management (employee: Renee #***) was extremely rude and incompetentThey charged me $for HBD, Starz programs after the BS 3-month free offer, I cancelled it, and then they charged meWhen I called to have it removed and get a credit, I was denied (after I've cancelled it) I've spend over an hour on the phone with Renee who was rude and said nothing could be done to back credit it

II was promised a credit and bill correction and neither have been processed after many hours on the phone with customer service
I've been dealing with this issue for months now In September I spent about hours on the phone with customer service trying to fix a billing issue I finally got to a representative who promised a credit of $and my bill to be corrected to the $(after taxes and fees) that out was supposed to be My next bill came and none of the credits or corrections had been appliedI also received a letter saying that there had been a mistake on my bill and it would be even higher! Multiple representatives told me that they did see the previous promises in the notes, but that they were unable to process this and would transfer me to another department who they said could help Every time I was transferred, which was at least times each call, the new representative who answered would put me on hold for 10-minutes after having me explain the entire s

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0February I recorded a phone call from AT&T U-verse I was lied to and said that my plan was locked in at a month and that I did not owe an outstanding bill on March 18th I was denied access to a supervisor by seven different customer service reps I have recorded every phone call because I know that they lie
I was told that my plan was a certain amount and the next bill that came doesn't reflect what I was told
Today I was denied access to a supervisor by seven different customer service reps I recorded every phone call and the length of time before the call dropped this is the most atrocious customer service I've ever witnessed they completely lied to customers and diminish the capabilities that the customer pays for where are the absolute worst and Liars I want to know why I was lied

We have an Internet only account with AT&T and requested to transfer this service to our new homeThe agent who set up the transfer of service added home telephone service even after I had informed him I did not want it and would not use itThe day of install I spoke with an agent who told me to resolve the problem I would have to call back once my service was activated to have it removedShe also told me her supervisor approved to waive the installation fee I wasn't informed ofAfter install I called and spoke with two agents, both assured me the home phone service would be removed and my bill would be loweredMore than a week later the home phone service is still on the account after I spoke with two agents who confirmed it would be removedThe second agent I spoke with also promised she would notated the install fee wasn't to be billed since the new cycle had not generated allowing her to remove it just yetI wouldn't be surprised if that was a lie as well
Product_Or_Servic