B Clean Carpet Care

In January 2011, my wife and I bought a 9-year old home in MesaAce Home Services (formerly Ace Air Conditioning) called and talked us into having their maintenance tech clean and check out our ACAfter cleaning and inspecting our AC, he told us both compressors needed replacement and both ACs were at the end of their service lifeHe said we needed to replace them immediately to avoid major problems! An Ace sales rep called two days later and convinced us under high pressure that we should sign a 10-year maintenance contract, which would cover the current inspectionHe continued the high pressure to buy two new ACs
Because of the replacement cost, we called for a second opinionThe second company said there were no problems with our ACs including the compressors
I called the ACE Air office manager and complained about the high pressure to buy he service contract and to buy two new ACsI also told her the results of the second opinionI demanded cancellation of the maintenance contract and a refund of the unused moniesShe agreed to both demands, and said Ace Air would cancel the contract and refund the unused fundsI called back in two weeks and again four weeks later and she said the same thing, but still no checkI filed a Revdex.com complaint, but heard nothing!
This morning, I received a robo call on my cell phone (which I understand is against the law) from Ace Home Services wanting to know if we needed AC serviceThe robo call ended by saying that if I did not want any more calls to provide my telephone number and state that I wanted no more callsI followed the directions recording my cell number and requesting for no more robo calls
At approximately pm this evening, I received a call from a "live" Ace Home Services service center rep wanting to know if we needed AC serviceI condensed the above and told him to never call againI also told him I had left my number and requested no more calls, He said they don't monitored their voice mail very often!
My wife and I renew our request to ACE to refund the monies from our cancelled service contract as promised by the Ace Air office manager in 2011!

Patrick C*** was honest, professional, and pleasant as a consumer you can not expect more yet he added his tech knowledge to help in my decisions

This was a very pleasant experience, and Jason very well met, did job in good time I will call him back when I'm ready for recommended repair

Although there was some confusion over the phone (the person who took my first call confused "tomorrow" with "next week" and neglected to take my phone number and address, a second phone call resolved everything A technician contacted me within the promised time and was out quickly He made sure the job was done correctly and did not leave until everything was correct I'm very satisfied

When I got home today the house was degrees I called Ace Home Services and they were out to my house with an hour and had the problem fixed with the next hour $in labor was reasonable considering they were so prompt

Excellent serviceIt was very surprising to find such honest peopleI had received quotes from two companies before them and ACE not only pointed out the problem but fixed it at a friction of the costThank you for providing excellent service

tech very freindly

I purchased a new A/C unit from ACE, that came with a year parts and labor warrantyAll of this is on the contract that I signed and have in my possession My fan motor failed and ACE refused to fix it, unless I purchase an additional service and maintenance warranty from them, in the amount of $I have called their office three different times and asked to speak with a supervisor and have not received a call back from oneI did call the manufacturer of the A/C unit and they confirmed that the part is under warrantyI have since hired another A/C company and paid them to have my A/C fixed

Today I had my yearly air conditioners service by one of their techs This person was quite knowledgeable and took the time to explain what he was doing He was every polite and didn't make you feel dumb I wish I had more service personnel in other types of business like this gentlemen He made you feel like you were a friend
Invoice ***

Nick of ACE Home Services thoroughly checked my two AC systems and resolved issues of wear and tare

Plumber arrived within estimated time and solved problem quicklyStillHave some diagnostics to go but so far so good

I am more than pleased with the service I get every year from ACT Home Services and have recommended them to friends and neighbors who have also enlisted their services I wouldn't consider any other source for my air conditioning or plumbing needs

After being awakened Saturday @ 4:30am on due to excessive heat, I checked a few things out and found my1-1/yr old AC unit was not coolingI made a call to ACE HOME SERVICES around 5:15am and told the operator of the problem
At about 8am I received a call from ACE and was told a technician would be here between 9am 11amAt 8:30am I received a call the technician was on his way
Jim arrived a few minutes later, and found we had burst a capacitor which he repaired in short order
I'm very happy with the service of reporting the problem and Jim was great in solving the problem

Available to help when another AC Company One Hour who refused to do their job, manager wouldn't call back ACE Saved our closing since the home was ready to close escrow and needed to have duct work repaired!! Thank you ACE!!

I have an air conditioner service contract with this companyTheir technicians are always right on time, and are very knowledgeable about the serviceWe had a technician, Mark come out today, and he was greatHe explained everything, and even took pictures on his phone so we could see what he was talking about

We purchased two air conditioning units from Ace Home Services with a year parts and labor warranty They came out today and said they will not cover the repairs because the units haven't been serviced recently and that voids the warranty One of the service managers in said we did not have to have them serviced to keep the warranty valid We had purchased a year maintenance agreement from them in When I called them in after the maintenance agreement was over he told me that maintenance was not part of the warranty but it was a good idea Throughout The last nine years the units have needed many repairs and each time we have battled with the company because they wanted to charge us for this or that After threatening lawsuits and filing complaints they would finally fixed them with no charge This time they refuse stating the units weren't taken care of and other companies have broken parts We did have one company come to look at the unit to get their opini

Ace came out to my home on 9/8/to see why my air conditioner was not working properlyAfter being here for approxan hour the repair man wrote up an estimate that and told me what he claimed to be wrong, this estimate came to almost to charge the cooling and put in leak sealant because even though he could not find the leak, there must be one according to himHe also had an estimate of other things that I should do because my system was falling apart (even though my home is new and the AC is approx3-yrs old), this estimate came to about 3,000-4,dollarsAt this time he made a phone call and told me if I did this today he would be able to give me a discount, I informed him that my husband was asleep and I could never commit to that with out his opinionHe asked me if I could wake him up otherwise He wouldn't be able to give me that priceHe also should me a picture of what was supposed to be part of my unit in the attic, but this was a lieI called the company an

Excellent sevice Brian was prompt and professional Had ACE come out for a pre-summer inspection of my AC unit Checked it over and we reviewed my options
Highly recommend this service

My AC system stopped working and called the ACE Home Services company to check my AC system they send a technician name Brain M*** to check and they said the charge will be $just to find out what is the problem but when the Brain check the system he said the AC Condenser cap is bad he need to change it and the cost will be $mins the diagnostic charge which is $
I told him we have home warranty and he said we don't deal with home warranty and I said fine I will wait until the home warranty technician shthen he said the prices I gave you set up by the company but I have the part your AC need in my track for $and your system will work perfect but you have to pay me cash, I said fine I went to the bank to get cash and when I come back he said he already install the part (cap) and let me check your fer-ion on the system and then he said the fer-ion is too low, I asked him how much will cost that? , he said $but your AC will work, and I said I will wait for

I can't say enough about the service I received from Ace Home Service Had problems with my carrier ac Tech#*** Tim was greatHe worked very hard to solve the problems with the unitI would recommend this company to everyone with a heating or air problem