B Clean Carpet Care

The scheduling process, tech arrival time and service provided was quality Everyone involved in this process went above and beyond the minimum scope of workThank You

This company has the worst customer serviceACE proposed a repair solution to an A/C problem we were having with a "pancake" unitThe "solution" itself was installed improperly including leaving the plenum covered with "gummy tape" rather than metal as one would expect and with a 4" gap It also improperly wired or connected the furnacesSince this happened late in the season, October, we didn't recognize the problem until summer when our electrical bills were to 4x normalThey did make repairs in September after failed attempts and another call back because of their negligence in failing, again, to turn on a gas valveWe asked for the return of the cost of the initial non-repair plus the increased electrical costsThat lead to discussions with John Twho then turned it over to Tim H., service manager, then finally to K.J (Kwan ***) the operations managerWe suggested, in compromise, that ACE do three things: (1) install blown in cellulose insulation to bring our attic from to and (2) install two Western Control units and (3) duct cleaning and register sealWe knew the cost of our request was about $far less than our initial demandsWhile John and to some extent Tim tried to address our issues with ACE, Mr*** offered a deal whereby ACE would among the other things install blown in cellulose insulation to bring our attic from to at 50% off published priceOf course, when asked what the published price was it turned out to be almost 4x what another company provided in writingEven with 50% off it was about 70% higher! Treating customers as fools is not good for businessDo not let these people into your home

I had a tuand inspection of my A/C unit performed by Ace Home Services on March 10, At this time, I also purchased a multi-year service contract for 24/support of my A/C unit On July 27th at approximately 9:00pm, I contacted Ace Home Services for an A/C emergency (no cold air) I was told by their answering service that Ace only operates from 8:00am to 8:00pm and that I would need to leave a message for the next day I called a couple of more times and requested to speak with the supervisor for the answering service She confirmed that Ace does not pick up messages or calls between the hours of 8:00pm to 8:00am and that I could leave a message for the next day Their website and trucks clearly state "Emergency Services 24/7" and "Emergency Teams Available." I was also told that the contract provided 24/service when I purchased the service contract from the service technician
Since I have a family and small children, I needed my A/C working as soon as possibl

AC unit was installed on 6-4-no problems with installation or the folks doing the workA+ Group
Our contract states that we will get our garage attic access repaired as part of the purchase of the new AC unit
weeks and can't seem to get anyone to either call us or respond with anything other than we'll call you back

The two gentleman that came to my home were both courteous and polite First for home inspection and then for some repairs

Dan did a great job in fixing our air conditioner I called in the morning and Dan was at our house in the early afternoon He explained what was going on with our AC and quickly fixed the problem

Ace A/C Senior Technician Mark Palma came to my home at the end of a hour day to fix my new A/C unit that had been installed in the past daysThe unit would not put out cool airHe troubleshot the problem and found a bad 24volt wireHe went into the attic and promptly replaced the wireHe was kind and professional and explained exactly what he was doing and whyThis gave me greater confidence in the ACE team that they will stand behind their work and care for their customers even in monsoon heat and humidty no matter how long their day might be.THANK You again to Mark Palma for his exceptional service

Tyler was great Arrived on time, very pleasant, and patiently answered all of my questions
Very knowledgeable

Health issue answer could be possibly above due to leaking gas usedI bought brand new ac units from ace air and added year warrantee on both systems, kept a maintenance at agreement with them to keep them up to speedDid everything asked of a customerI had them out for yearly check and was told the main coil was corroded due to new govt gas and poor design of copper and aluminum causing electrolysis the cost to replace $ I asked about the ten year warrantee and was told ace would not cover itThey stated everyone had been complaining about this defect or poor design, yet no one getting any satisfactionThis is wrong...it's not the customers fault or responsibility to cover suppliers mistakes or design flaws or gov' t changes in gases used, yet that's what been shoveled our wayI have copies available of warrantee and would love to send them to you in hopes to shed light on them and all other companies not honoring warranties

I purchased an central air-conditioning system years ago from ACE It was sold with a year parts and labor warranty When purchased, there was no mention of any requirement to purchase a maintenance contract I called ACE when the system malfunctioned and they sent a technician to troubleshoot the problem When they found the problem, they told me that they would not fix it until we bought a year maintenance contract for about $ They said I would have to renew the maintenance contract after years to keep the warranty in force This maintenance contract was never mentioned when I paid over $for the equipment The end result was that ACE refused to fix the unit that was under warranty unless I paid for their maintenance contract This was simple extortion for ACE to demand a fee to honor the warranty that was given with the unit when I purchased it Buyer Be Ware!
This company will not honor their contracts and will do everything possible to extract additional money from you I WOULD NEVER DO BUSINESS WITH THIS COMPANY AGAIN!

On About May 16th I had scheduled service to be done on my AC unit by Ace home services Parts were on backorder I was promised parts no later than May 28th And the install coudone around the 1st of June ...Proceeded with the order and was OK with that time frame And went ahead to make a deposit for half of the total price and to pay the remainder price when the work was complete days later looked at my credit-card statement in realize they had to build the entire amount to my credit-card ,After multiple phone calls to their offices it took them days to get my card credited back , By June 1st the parts were still not ordered and had not been delivered was promised many times I would receive phone calls back from their account manager Q , Who never has called back once Today is now June 9thAnd they still do not have my parts and do not have a projected date on when they cthe install

ACE Home Services has an excellent protocol for notifying their scheduled customers; and the technician was top-drawerI'm pleased this is the company who took over from my previous AC companyThese guys are the best, bar none!

I scheduled a regular maintenance check on 6/7, which I had to take the day off work, then I get a call saying they will have to reschedule because of other units being down, I tell them it will have to on a Saturday since I'm not taking off work again They proceed to tell they don't do maintenance on Saturdays but I left them no choice, scheduled for 6/ Waiting around I called to check status they wanted to reschedule again, I asked to speak to a manager, never got a call back, so I called spoke to office manager, she tells me they will be here today, we shall see,

Dear word! Don't try to get anyone after hours to fix your unit! First time we had an issue was during the summer, soon after my father purchase a NEW unitIt was degrees during the day and that evening the unit stopped working! They had NO ONE to service the unit all nightThe house was degrees inside that night....They finally sent a tech to repair the unit the following day around 9am!
Again, this week, the unit stopped workingNO heat in the house! Called in and the response was we will send a tech between and pm7:got a call, the tech was running into trouble and couldn't make itNO ONE is available to come out tonight and fix the unit
Horrible customer service and no dependable after hours support other that an operator telling you someone will get back to you some time today
Ugh.....Should have went with ***!

Very professional and thorough Great customer service

Ace Home Service came my home on Oct 2nd to check our A/C-Heater unitKevin, the technician, was extremely personable and knowledgeableHe took time to go over his concerns about the unit (there was nothing major) and provided pictures he had taken to explain what he sawI am very pleased with ACE and Kevin, and I would recommend them to anyone who was looking for fast, courteous and knowledgeable serviceA great company with which to do business!

FRANSISCO AND ZACHARY WERE EFFICIENT AND FIXED THE PROBLEM

Plumber arrived within estimated time and solved problem quicklyStillHave some diagnostics to go but so far so good

Fast, friendly, outstanding service from an exceptional Tech Highly recommend him and
Ace Home Services Fair Pricing

I'm sorry but it was really difficult to just choose ONE complaint type
I purchased my unit new through Ace Air in late The gentleman that I met first with, I was totally confident with! To my misfortune he personally didn't do the work and is no longer with the company!
My profession as an airline pilot for over thirty years has taught me to try and do everything I can in advance so as not to incur a problem! We purchased an additional eight years service contract on top of our 10/10/10/warranty! My wife and I both like our house cool! With this in mind we purchased a slightly oversized and very efficient unitDon ( our original salesman ) suggested adding an additional return and several new registersGreat advice but again he didn't do the work! Over time we purchased EVERYTHING each technician suggested including more attic insulationOver the past four years my kWh usage increased dramatically ! Ace air could find no problems although my unit ran continuously!