B Clean Carpet Care

Excellent serviceIt was very surprising to find such honest peopleI had received quotes from two companies before them and ACE not only pointed out the problem but fixed it at a friction of the costThank you for providing excellent service

Good company....sent a qualified rep out to assess our home system......he was diligent and thorough, very courteous.....seemed very fair in his assessment and suggestions for our home

Francisco L*** does work for usHe is always, professional, polite, courteous and has been a continued hire to check and fix our AC/Furnace system every year!!
We highly recommend him and his work!!

AC died after yearsAHS came out to repair and we were told we needed a new unitNo high pressure sale tactics just here are your options and prices

Excellent, explained everything and straight forward,

We purchased two air conditioning units from Ace Home Services with a year parts and labor warranty They came out today and said they will not cover the repairs because the units haven't been serviced recently and that voids the warranty One of the service managers in said we did not have to have them serviced to keep the warranty valid We had purchased a year maintenance agreement from them in When I called them in after the maintenance agreement was over he told me that maintenance was not part of the warranty but it was a good idea Throughout The last nine years the units have needed many repairs and each time we have battled with the company because they wanted to charge us for this or that After threatening lawsuits and filing complaints they would finally fixed them with no charge This time they refuse stating the units weren't taken care of and other companies have broken parts We did have one company come to look at the unit to get their opini

ace was the worse!!!! a man came out to check my unit ignored what I said was the problem and told me I needed a new system but could save the old one cause he didnt want me to spend told me I needed this this and that and it would work maybe another year maybe another yrs but he was unable to guarantee how longhe kept saying he had to tell me he couldnt promise how long it would last but that he was confident he could fix it! he first quoted me which I didnt have and was unable to to finance then it went to which I still didnt have and his attitude was well what can you pay? finally we agreed on he took my money did the work I assume and when done simply said its all good working now good luck and left in a hurry!! I went inside to discover that my ac was in fact not working and called immediately!!!! told he would be back out if not that first think in t he am the next day I still had not heard a word called again and was told we spoke to him he told you the unit was shot and needed to be replaced that the repairs may not work!!! I was left with no working ac after being told it was in fact working no invoice of what was done no receipt of my payment!! the next day a 2nd opinion from another company showed that my unit was not leaking was not low on freon and needs a valve replacement onlyhe informed me I was the 5th person in weeks that he came in after an ace tech to give a second opinion and they had been told previously by ace was not what was wrong!!!!! beware!!!!!! the policy of ace techs seems to be tell you need a new unit then negotiate down to the customers ability to pay so they can suck every penny!!!! they can!!!!

Neutral experience overall The installers and technicians were courteous and very helpful They had some problems with installing a zoning board but eventually fixed the issue Unfortunately, my brand new AC ran for hours straight before the problem was diagnosed I was reassured that my system was not damaged but it is always a concern I also found some debris in my attic where the air handler was installed which I had to clean up myself

Although there was some confusion over the phone (the person who took my first call confused "tomorrow" with "next week" and neglected to take my phone number and address, a second phone call resolved everything A technician contacted me within the promised time and was out quickly He made sure the job was done correctly and did not leave until everything was correct I'm very satisfied

Very professional work patiently explained my options and worked to get a solution that I could afford

Called in to notify company one of their delivery drivers was driving erraticallySpoke to Becky the office manager who called me a liar and did not resolve the issue at allVery argumentative and nothing was doneThe driver needs to be removed from the road ASAP

ACE responded quickly and for the time involved (beginning of a heat wave) accurately (no recurrence involved) to my new A/C Heat pump system

We have been using Ace Air for ten years and are completely happy with their serviceAll the technicians that have hepled us were well trained and very friendly
I would highly recommend them to my friends

Company will not honor Extended Warranty for air conditioner I have been told that it was neglect on my use of air conditioner because of no maintenance done during the time of ownership Some annual checks have been done Unit was purchased on 5/26/ I have never been contacted as a courtesy call from Ace to perform annual maintenance Per my discussion with Manager K.J at Ace Air, *** ** ** *** *** *** ** ***, I was told that they would fix problem if I paid a maintenance fee of $To this date I have been told by Victoria, receptionist that he was out to lunch and that he would return call I called again on same day, 2/16/numerous times and second time I was told Manager K.J was out for the week and that they would contact technician NO call from technician My extended warranty document does not state that maintenance must be performed annually Under limitations of conditions and limitations there is no mention that I must perform annual

I researched companies and manufactures to find Ace was top rated by Revdex.com and *** was also one of the best units in the industry with the best reputationThey boasted about the year parts, labor, and compressor warranty that also explained why their prices were higher than competitors I purchased a new *** through ACE on November ***,
I had my unit serviced times over the past years with of them being performed by *** *** *** ***I had a problem with my ac not blowing cold air on 5/**/Ace came to my house, told me I had a bad capacitor, was going to cost me $just for the part, and my warranty was not valid because I did not have ACE service my unit every year since purchaseI saved all my records and asked him to show me in the warranty fine print where it stated I had to have ACE service my unit annuallyHe couldn’tHowever, he said that was what he was told by the officeHe felt bad and was not going to charge me for the service callHe also said he would like to cut me a deal but can’t because the office said to charge full priceI was told the capacitor most likely overheated and blew due to dirty coilsAdditionally, he could not inspect the rest of the unit or clean anything and that I needed a separate appointment for that and would have to pay more for that as wellHe tried to sell me a maintenance plan tooI called to verify with ACE and spoke to Becky the office manager and she confirmed the year warranty was now null and void and they would not cover the costI argued with documents in hand and she said she would take it to her supervisors to see if they would cover the costsIn the mean time I need cold air so I paid the price and then researched the issueI called Becky back times with no answer or response still
I had *** come out 5/19/** and they inspected the unit and said it was in excellent conditionThe coils did not need cleaning inside or outThe Freon was good and temp was in the excellent rangeI called around and learned ACE technicians are “commission based” so they are like car salesmen coming to your houseNow I realize why the tech was telling me all his personal heartbreaking stories and how he was a survivorI was ripped off I also learned the capacitor most likely only cost at most $to $This company has no ethics, no honor, and as a vet that served during the first gulf war, I’m disgusted by the lack of integrity and representation of this company and the technician that came to my house
I will be filing a formal complaint with Revdex.com, ***, and will pepper the internet with my warnings and caution if you ever use ACE as a service companyThey did perform a beautiful job on the install, but did so with a hidden agenda to screw me over the next yearsI suspect from reading the other comments here on Revdex.com, ***, and *** *** that I was not the only one that fell for their story

ACE HOME SERVICES INSTALLED TWO NEW A/C UNITS ON THE ROOF OF OUR HOME AND THEY WORKED FAST AND EFFICIENTLY AS A TEAM WAS VERY IMPRESSED WITH THE TEAM AS A UNIT AND HOW WELL THEY WORKED TOGETHER TO GET THE JOB DONE IN A TIMELY MATTER WOULD RECOMMEND THEM TO FRIENDS AND FAMILY IF ANY OF THEM ARE IN NEED OF A NEW UNIT

The tech got out in just over an hour So this was very quick to get out during the busy summer months He worked quickly and fixed the A/C issue

Annual check of the air conditioning unit yesterday was completed satisfactorily The Ace serviceman explained all the inspection requirements and findings He added very helpful recommendations for future maintenance of the unitSigned a seven-year annual maintenance agreementThe Ace serviceman was professional, respectful, and knowledgeable

I purchased a new air conditioner on June 21, at approx4:PM from technician Ryan G*** who had informed me that my present air conditioner was on its last leg He typed all the pertinent information into his tablet and had me electronically sign He explained each area where I signed Upon leaving he informed me that he had emailed me the paperwork When it arrived I read it over Seeing that I was able to cancel the purchase within e days, I did so around noon June 22, by phone and by sending letter via email Later that afternoon Ace called and informed me that I owed them $for a 15% restock fee I argued and asked them to have the Director call me Did not happen I called the tech and asked why he did not disclose the day period or the restock fee His response was he did not feel it was necessary
Their explanation for the restock fee was they would be charged that much from the manufacture to return it

Mark Pwas able to fix the problem with my air conditional in a short period of time All problems are now fixed