B Clean Carpet Care

We purchased two air conditioning units from Ace Home Services with a year parts and labor warranty They came out today and said they will not cover the repairs because the units haven't been serviced recently and that voids the warranty One of the service managers in said we did not have to have them serviced to keep the warranty valid We had purchased a year maintenance agreement from them in When I called them in after the maintenance agreement was over he told me that maintenance was not part of the warranty but it was a good idea Throughout The last nine years the units have needed many repairs and each time we have battled with the company because they wanted to charge us for this or that After threatening lawsuits and filing complaints they would finally fixed them with no charge This time they refuse stating the units weren't taken care of and other companies have broken parts We did have one company come to look at the unit to get their opini

The scheduling process, tech arrival time and service provided was quality Everyone involved in this process went above and beyond the minimum scope of workThank You

The technician arrived early and quickly cleared my stopped drain He was courteous and provided excellent service I can recommend Ace Air to anyone with a similar problem

Excellent serviceIt was very surprising to find such honest peopleI had received quotes from two companies before them and ACE not only pointed out the problem but fixed it at a friction of the costThank you for providing excellent service

Excellent, explained everything and straight forward,

I called ace home services for my annual a/c check upthe lady said my warranty expired .the serviceman came out and upon checking the unit he said I needed a part that cost $he said if I would take there maintenance plan for $he would not charge me the $or the $service call .thinking this sounded like a good deal, I said okupon filling his invoice I found my warranty is good to2019.I called there office ,the same day as the service and explained since I did not need to pay for the $I did want the maintenance plan and credit me the $and only charge me for the $service callthey said they would call me back (3/24/2017)no callback so I called on 3/28/2017,again I would get a call back.no call back, called again 3/30/and got the office manager Becky who said she would call backit is now 4/8/NO CALLBACK is this fraud by trying to sell me apart that is under warranty and using it to conn me into buying there maintenance p

I had an old pipe from the house to the septic tank replaced The service was excellent A representative contacted me by phone giving arrival time of the plumber He and his helpers hand dug a ditch in my yard to remove the old pipe so as not to disrupt the landscaping They were quiet and efficient and left my yard looking like it did before they started working Work is guaranteed for years I will definitely recommend them to to my friends

We have been using Ace Air for ten years and are completely happy with their serviceAll the technicians that have hepled us were well trained and very friendly
I would highly recommend them to my friends

ACE responded quickly and for the time involved (beginning of a heat wave) accurately (no recurrence involved) to my new A/C Heat pump system

Called in to notify company one of their delivery drivers was driving erraticallySpoke to Becky the office manager who called me a liar and did not resolve the issue at allVery argumentative and nothing was doneThe driver needs to be removed from the road ASAP

Neutral experience overall The installers and technicians were courteous and very helpful They had some problems with installing a zoning board but eventually fixed the issue Unfortunately, my brand new AC ran for hours straight before the problem was diagnosed I was reassured that my system was not damaged but it is always a concern I also found some debris in my attic where the air handler was installed which I had to clean up myself

Although there was some confusion over the phone (the person who took my first call confused "tomorrow" with "next week" and neglected to take my phone number and address, a second phone call resolved everything A technician contacted me within the promised time and was out quickly He made sure the job was done correctly and did not leave until everything was correct I'm very satisfied

Very professional work patiently explained my options and worked to get a solution that I could afford

Casey H*** from ACE Home Services came to my home to service my HVAC system on 9-16- On that day he found an issue with the air flow from the laundry room into the kitchen To resolve the air flow issue, he attempted to install a vent in the door separating the two rooms During his repair, he inadvertently cut the hole in the door at the top of the door instead of the bottom He took the door with him and said he would obtain a replacement and bring it back with the vent in the bottom of the door I have called the company numerous times to get my replacement door, but they have not provided it They have referred me to contractors who do not return my calls, and now the manager *** will not return my calls or send a replacement door

Company will not honor Extended Warranty for air conditioner I have been told that it was neglect on my use of air conditioner because of no maintenance done during the time of ownership Some annual checks have been done Unit was purchased on 5/26/ I have never been contacted as a courtesy call from Ace to perform annual maintenance Per my discussion with Manager K.J at Ace Air, *** ** ** *** *** *** ** ***, I was told that they would fix problem if I paid a maintenance fee of $To this date I have been told by Victoria, receptionist that he was out to lunch and that he would return call I called again on same day, 2/16/numerous times and second time I was told Manager K.J was out for the week and that they would contact technician NO call from technician My extended warranty document does not state that maintenance must be performed annually Under limitations of conditions and limitations there is no mention that I must perform annual

I researched companies and manufactures to find Ace was top rated by Revdex.com and *** was also one of the best units in the industry with the best reputationThey boasted about the year parts, labor, and compressor warranty that also explained why their prices were higher than competitors I purchased a new *** through ACE on November ***,
I had my unit serviced times over the past years with of them being performed by *** *** *** ***I had a problem with my ac not blowing cold air on 5/**/Ace came to my house, told me I had a bad capacitor, was going to cost me $just for the part, and my warranty was not valid because I did not have ACE service my unit every year since purchaseI saved all my records and asked him to show me in the warranty fine print where it stated I had to have ACE service my unit annuallyHe couldn’tHowever, he said that was what he was told by the officeHe felt bad and was not going to charge me for the service callHe also said he would like to cut me a deal but can’t because the office said to charge full priceI was told the capacitor most likely overheated and blew due to dirty coilsAdditionally, he could not inspect the rest of the unit or clean anything and that I needed a separate appointment for that and would have to pay more for that as wellHe tried to sell me a maintenance plan tooI called to verify with ACE and spoke to Becky the office manager and she confirmed the year warranty was now null and void and they would not cover the costI argued with documents in hand and she said she would take it to her supervisors to see if they would cover the costsIn the mean time I need cold air so I paid the price and then researched the issueI called Becky back times with no answer or response still
I had *** come out 5/19/** and they inspected the unit and said it was in excellent conditionThe coils did not need cleaning inside or outThe Freon was good and temp was in the excellent rangeI called around and learned ACE technicians are “commission based” so they are like car salesmen coming to your houseNow I realize why the tech was telling me all his personal heartbreaking stories and how he was a survivorI was ripped off I also learned the capacitor most likely only cost at most $to $This company has no ethics, no honor, and as a vet that served during the first gulf war, I’m disgusted by the lack of integrity and representation of this company and the technician that came to my house
I will be filing a formal complaint with Revdex.com, ***, and will pepper the internet with my warnings and caution if you ever use ACE as a service companyThey did perform a beautiful job on the install, but did so with a hidden agenda to screw me over the next yearsI suspect from reading the other comments here on Revdex.com, ***, and *** *** that I was not the only one that fell for their story

ACE Home Services has knowledgeable plumbing & A/C technicians The lead technician came to assess what work I needed to have completed, which included replacing filters in an R/O system, replacing a water softener system, and replacing angle stops on my sinks and toilets The technician assistant returned in a timely manner (within a couple of days) to complete the work I am very satisfied with the work that ACE did on this job order, as well as the other work they have already done for me in the past

ACE HOME SERVICES INSTALLED TWO NEW A/C UNITS ON THE ROOF OF OUR HOME AND THEY WORKED FAST AND EFFICIENTLY AS A TEAM WAS VERY IMPRESSED WITH THE TEAM AS A UNIT AND HOW WELL THEY WORKED TOGETHER TO GET THE JOB DONE IN A TIMELY MATTER WOULD RECOMMEND THEM TO FRIENDS AND FAMILY IF ANY OF THEM ARE IN NEED OF A NEW UNIT

I received fast, professional, quality service and highly recommend this business! I recommend them to family and friendsIt's a blessing to trust an air conditioning repair service in Arizona!

Very professional work patiently explained my options and worked to get a solution that I could afford