B Clean Carpet Care

Richard was very pleasantHowever, we were perplexed at how we ended up with this company when we called another

JIM WAS PROFICIENT IN HIS WORK FIXED ONE PROBLEM RIGHT AWAY

When I got home today the house was degrees I called Ace Home Services and they were out to my house with an hour and had the problem fixed with the next hour $in labor was reasonable considering they were so prompt

Scott arrived early (a positive) and spent all the time needed to both, 1) address my concerns in a friendly and professional way, and 2) working and testing system and thermostat to our mutual satisfactionVery pleased with appointment and props to Scott

Excellent sevice Brian was prompt and professional Had ACE come out for a pre-summer inspection of my AC unit Checked it over and we reviewed my options
Highly recommend this service

Lincoln was great Hard working and honest On our roof a long time He discussed what we needed We would recommend him to other people

We have been using Ace Air for ten years and are completely happy with their serviceAll the technicians that have hepled us were well trained and very friendly
I would highly recommend them to my friends

On About May 16th I had scheduled service to be done on my AC unit by Ace home services Parts were on backorder I was promised parts no later than May 28th And the install coudone around the 1st of June ...Proceeded with the order and was OK with that time frame And went ahead to make a deposit for half of the total price and to pay the remainder price when the work was complete days later looked at my credit-card statement in realize they had to build the entire amount to my credit-card ,After multiple phone calls to their offices it took them days to get my card credited back , By June 1st the parts were still not ordered and had not been delivered was promised many times I would receive phone calls back from their account manager Q , Who never has called back once Today is now June 9thAnd they still do not have my parts and do not have a projected date on when they cthe install

My experience with ACE started off with an estimate for a new Air Conditioning unitRobert came out and had the estimate completed quickly as well as verified my financing optionsHe was very straight-forward and kind representative of the company who made sure I looked at the reasons for the new unit (roof) and showed me any issues with the ductingThe process was quick and easy with the unit being installed on the following business day (estimate was on a Saturday)
My wife was home for the installation and explained ACE was able to remove, install the new unit, hood, and new thermostat in a good timeframe (hours)Overall, our experience with ACE was a positive one and we suggest their services to any homeowner looking for any Air Conditioning repair/maintenance

I've been receiving calls from this company for years trying to come to my house to service my AC I've never used them before despite never using them before I received a call about weeks ago and asked to be removed from their call list Today, I received calls within minutes of each other Not acceptable

Annual check of the air conditioning unit yesterday was completed satisfactorily The Ace serviceman explained all the inspection requirements and findings He added very helpful recommendations for future maintenance of the unitSigned a seven-year annual maintenance agreementThe Ace serviceman was professional, respectful, and knowledgeable

I called on 8/9/my AC was not workingAC tech had come out to my residence on 8/10/char me $for a maintenance assurance planTech said he would not charge me to fix my AC if an assurance maintenance planFirst of all, they never fixed the problem I had from day when they installed my new AC & I had a warranty for a year my warranty was not over yetFriday, March 4, 2016wanted me to buy an assurance plan for $1100,I explained to the tech I couldn’t afford it if could pay in paymentsTech responded rudely with, only if the owner’s sister, how would we make money giving people payments? Then tech gave me another for choice of $I told tech I still couldn’t afford $Then tech offered me another plan for $Still couldn’t afford it but what was I going to do in this heatTech supposedly fixed my AC on Monday 8/10/15, Said he had cleaned the coilsTech said he would send an installation tech within a month to check my AC see how was running

Very professional and thorough Great customer service

This company has the worst customer serviceACE proposed a repair solution to an A/C problem we were having with a "pancake" unitThe "solution" itself was installed improperly including leaving the plenum covered with "gummy tape" rather than metal as one would expect and with a 4" gap It also improperly wired or connected the furnacesSince this happened late in the season, October, we didn't recognize the problem until summer when our electrical bills were to 4x normalThey did make repairs in September after failed attempts and another call back because of their negligence in failing, again, to turn on a gas valveWe asked for the return of the cost of the initial non-repair plus the increased electrical costsThat lead to discussions with John Twho then turned it over to Tim H., service manager, then finally to K.J (Kwan ***) the operations managerWe suggested, in compromise, that ACE do three things: (1) install blown in cellulose insulation to bring our attic from to and (2) install two Western Control units and (3) duct cleaning and register sealWe knew the cost of our request was about $far less than our initial demandsWhile John and to some extent Tim tried to address our issues with ACE, Mr*** offered a deal whereby ACE would among the other things install blown in cellulose insulation to bring our attic from to at 50% off published priceOf course, when asked what the published price was it turned out to be almost 4x what another company provided in writingEven with 50% off it was about 70% higher! Treating customers as fools is not good for businessDo not let these people into your home

The tech was very polite and explained everything to me as he went about going over my A/CHe took his time and covered everythingI will highly recommend ACE to my friendsThank you

Ace A/C Senior Technician Mark Palma came to my home at the end of a hour day to fix my new A/C unit that had been installed in the past daysThe unit would not put out cool airHe troubleshot the problem and found a bad 24volt wireHe went into the attic and promptly replaced the wireHe was kind and professional and explained exactly what he was doing and whyThis gave me greater confidence in the ACE team that they will stand behind their work and care for their customers even in monsoon heat and humidty no matter how long their day might be.THANK You again to Mark Palma for his exceptional service

Two weeks ago we had a tech come out and service our a/c unit and he came in with a spray bottle with yellow liquid in it and no tools It took him about - minutes at the most to service the a/c unit and air handler After talking to my husband about it I was not happy with our service at all I called back ACE the next morning and asked what he was supposed to do and after the told me he did none of that I asked for another tech to come out and they sent out Mark P Not only did he check out our unit he explained thoroughly of his findings He then went on to check the air handler and finish up his work I feel Mark P is very honest and does a fantastic job and cares about his homeowners needs Any time I need service to our units I will request Mark P to do this work I am very confident in him and know he will do the job right the first time and explain everything thoroughly Mark P is a great asset to Ace Home Services Great guy! Thank you Mark P for a great job done to our a/c unit

We had such a wonderful experience with ACE Home ServicesOur 17y/o AC unit was completely out and we couldn't afford a new oneI called ACE (had used them for service in 2012) and they came out the next day (Wed)They helped me get financing (we don't have great credit), and helped to rush everything throughI got approved on Thursday at 345p and ACE got me scheduled for Friday at 8a, on a holiday weekend! The installers that came out (Francisco and Matt) were awesomePolite, friendly, courteous, professional, cleanThey went to work right away, got it all up and running in 6hrs and cleaned up after themselvesThey were very thorough and organizedThe office staff are efficient, their follow up customer service is exceptionalThey called on TUE morning to schedule a f/u to ensure everything was as it should beThey came on time and at our convenienceWe are definitely life long customers

I recently had Francisco La technician with ACE Home Services to my home to do a maintenance check on my AC unit He provided quality service spending ample time to check out the unit explain to me each and every step that he would take to provide the service than at the end went over everything that he had done, what he found that may be a problem repaired what he felt would become an issue being proactive to a situation that could become a problem during the heat of the summer Francisco was prompt, courteous and very much a professional as he always has been in the past, that is why I request he be the technician to provide service for both my AC unit and furnace when it comes to maintenance checks or repairs as needed I have complete confidence in his work his integrity and the company that he works for ACE Home Services

Nick is a very courteous and technically competetnt service technician He has good follskills and is very good at explaining any issues he finds