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Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that his recent experience led to a complaint with your agency. After researching, it was found that *** ***s complaint was in regards to being contacted by for solicitation purposes. When a customer purchases a new vehicle the dealership will provide the information to SiriusXM to set up the free trial. We have updated our records with *** ***’s request to no longer be contacted by SiriusXM. His information will be removed from our marketing lists and he will no longer receive any SiriusXM solicitations via phone, email or mail; however, while we make every effort to honor *** ***’s request as soon as possible, please allow 3-business days for phone calls and email and up to days for mail requests to completely update in all of our systems. We have closed his account completely which will stop all contact SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below
Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been completely resolved because:
Once again Sirius is failing to acknowledge that they turned off my service in the beginning of Juneagain they are trying to pass the blame on to me not calling and saying my service was not workingNo, it was not a repeater or signal issueI sent all the details in my first complaintDo I need to forward all the emails that sirius sent me saying they were going to terminate my serviceWhat kind of records are kept of there? Of course they want me to deal with them directly because they can lose the records of their poor customer serviceMY SERVICE WAS TERMINATED JUNE ***/*** NOT IN JULYI used to think and talk highly of Sirius and their customer serviceThis is terribleJune *** I received an email stating that Ineeded to take action to avoid disruption to my serviceI was happy to have myservice turned off as the price is insaneIt continues to increase every year.June *** I received another email stating Ihad hours to do something or my service would be turned offSo Again I didnothing as I did not want the service.June *** My parents both emailed me in themorning stating they did not have service on either of my radios any longer.Good, I did not have to worry about itNOT IN JULY LIKE YOU STATE SIRIUS!!!!!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalfWe regret that
her experience led to a complaint with your agency. After researching *** *** account, it was found her complaint is regarding being contacted by telephone for solicitation purposes. *** *** has been added to our Do Not Call list If you are a subscriber, or if you have a business relationship with SiriusXM created by the purchase or lease of an automotive vehicle which came with a trail period of SiriusXM services, you may be contacted by SiriusXM. *** *** had a month trial subscription that came with the purchased of her Audi; which expired on August *, 2016. We were unable to locate any prior Do Not Call request. A member of our Customer Solutions Team reached out to *** to further discuss her complaint. We informed her that we have updated our records with her request to not call her with solicitations. We advised her that it can take up business days to completely update all of our systems. As a good will gesture, we provided *** *** with a 6-month promotional rate subscription at no cost. We set a Future Deactivation Date for April **, to prevent automatic renewal of the subscription. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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** *** * Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience led to a complaint with your agency. *** *** filed a complaint
in regards to his credit card being charged for a subscription in a vehicle he no longer owns On August **, 2016, *** *** purchased an All Access monthly subscription for Radio ID ending in ***. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. On September *, 2016, *** *** requested cancellation of his subscription through our Listener Care online chat representative. *** *** was then directed to call our cancelation department, in order to process the request. *** *** stated he did not have a phone and he was again advised he would need to contact us by phone. The chat was then disconnected by *** ***. No changes were made to his account and his subscription continued to renew on a monthly term A member of our Customer Solutions Team reached out to *** *** by phone and email requesting for him to contact us to further discuss his complaint. To date we have received no response. We would like to inform *** *** that we cancelled his subscription and as a gesture of good will, we will provide him with a refund for the previous charges. We ask that *** *** contact us utilizing our contact information below so we can start the refund process SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

July **, 2015 The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** ***Re: Revdex.com Complaint ***, *** * ***Hello Mediator,Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his recent experience led to
a complaint with your agency. After researching, it was found that *** ***’s complaint is in regards to the charges associated with the automatic renewal of a semi-annual subscription per the Terms and Conditions. Subscriptions automatically renew until a subscriber calls us to cancel. On January *, 2015, *** *** accepted a promotional offer for a six (6) month All Access subscription on radio *** and a credit card payment of $was received. A confirmation email was sent to *** *** on January *, detailing the terms of the renewal and advising him of the upcoming credit card charges. At the end of the promotional term, these packages automatically renew to a full price package, that bills on a semiannual term. The subscription automatically renewed on July, at the amount of $145.83. A member of our Corporate Customer Relations team spoke with *** *** and reviewed his concerns with him. We explained that all subscriptions automatically renew at the rates in effect at the time of renewal. As a onetime courtesy, we issued a refund for the $that was charged. We informed *** *** to contact us back once his refund is received so we can change his payment type to invoice. On January *, 2016, *** ***’s semiannual subscription will renew at our then current price and he must call to cancel prior to renewal if he does not wish to continue subscribing. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** *** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalfWe regret that his experience led to a
complaint with your agency. After researching *** *** account, it was found that his complaint regarding charges on his credit card resulted from the automatic renewal of his promotional rate subscription to standard rates. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancelOn July **, 2013, *** *** contacted SiriusXM to request cancellation of the radio with the ID ending in ***. In lieu of cancellation, he purchased a month promotional rate subscription and payment was made via credit card. On December **, 2013, the subscription automatically renewed to a quarterly term at standard rates and the credit card on file was charged. Since that time, the subscription continued to automatically renew, quarterly, and charge the credit card on file. On April *, 2016, *** *** called us requesting to cancel the subscription. In lieu of cancelation, he accepted another month promotional rate subscription and was issued a refund of $for unused service from the last $payment received on February **, 2016. At that time, *** *** requested a refund for the previous years from December to February as well; however, his request was denied as there was no prior request for cancellationA member of our Corporate Solutions team reached out to *** *** to discuss his concerns. We spoke with his wife and advised her, subscriptions automatically renew until the customer calls us to cancel.*** *** stated that they contacted their credit card company and they have disputed of the payments taken. As a gesture of good will, we offered to provide a refund for the most recent charge of $and provide them with an annual subscription at no cost; which was accepted. *** *** was advised that the subscription is set to automatically renew on April *, 2017, their credit card was removed from our files and they will receive an invoice upon renewal. Should they have any further questions or concerns, we ask that they contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (*** *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The service representatives at Sirius XM have informedmanagement of my complaintsHowever, management has not responded properly tomy complaint and the strong complaints of many other customers regarding theelimination of channel Escape from satellite broadcast. The issues that have not been properly addressed bymanagement are the following: As a public utility granted monopoly status by the FCCSirius XM has a responsibility to provide service to ALL people of ALL musicaltastes in a fair, reasonable, and equitable mannerThis includes not forcingunreasonable cost increases on customers and making sure reasonable costincreases are not done in a discriminatory mannerThese responsibilities werea condition for allowing the merger between XM and SiriusThe concessions madeby the company at the time of the merger are not workingThe CustomerAgreement terms and conditions need to be rewritten to prevent the recentviolations of the company’s responsibilities to the public. The company has violated its responsibility as a monopolyby not providing a balanced channel lineup that addresses ALL common musicaltastesThe company has ROCK channelsThis is unbalancedIt eliminatedchannel Escape from the satellite broadcast saying that is does not have enoughchannelsThis is not a valid reasonEscape is essentially the same as the“Easy Listening” channel provide by both the *** and VERIZON cablecompaniesBoth cable companies also provide “Light Classical” which isessentially the same as Classical Pops that was provided by Sirius XM when Ifirst subscribed to satellite radioI complained when Sirius XM eliminatedClassical Pops from satellite radioEscape was my sole reason for subscribingto satellite radioThe only other channel that I listened to occasionally wasClassical PopsBoth channels are now gone from satellite radioSirius XM hasmusic channelsMy *** cable service has only music channels butincludes both the “Easy Listening” and “Light Classical” channels that I listento at home*** and VERIZON are private companies operating in acompetitive environmentApparently, they listened to their customers whowanted “Easy Listening” and “Light Classical”If either *** or VERIZONprovided satellite radio I would switch to one of these companies since theyare providing the two channels I want and Sirius XM is not. The company has violated its responsibility as a monopolyto not force unreasonable costs on its customers and make sure any necessarycost increases are done in an equitable mannerEliminating Escape fromsatellite broadcast eliminates the cost of distributing this channel bysatellite radio and forces the customer to pay the cost of distributing thechannel through increased cell phone expensesThis is equivalent to a priceincreaseCustomers who do not listen to Escape do not pay any increased cost.This is discriminatoryThe action is discriminatory in another wayUnlimitedlistening time is included in the yearly subscription cost to satellite radio.The increased cost paid by customers who listen to Escape online depends onwhat type of cell phone service they have and how much time they spendlistening to satellite radio onlineSome customers may have a cell phoneservice with ample GBs to listen to Escape without incurring additional cellphone costsSome customers may have minimum GBs and have to pay perhaps$20/month extra to listen to Escape onlineThis would amount to $240/year.This is in addition to the $yearly subscription to Sirius XMPeople whodo not have internet access on their cell phone would have to spend about$100/month to obtain such serviceIn my case this would be an increase of$85/month over my present cost of about $15/month for cell phone serviceThisamounts to an increase of $1020/year in the cost to listen to EscapeA friendtold me she pays $18/month for her cell phoneShe uses it only for emergencieswhile driving.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I never authorized any automatic payments from my credit cardNever received an email my card was chargedThis is outright fraud I will also be disputing the charges through my credit card companyThis practice by Sirius is an orbit disgraceTheir product is so bad they have to deceiver people to try and generate revenue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is regarding a request for a promotional rate subscription. On July *, 2016, *** *** All Access 6-month promotional rate subscription renewed per the terms and conditions in our Customer Agreement. A member of our Corporate Solutions team reached out to *** *** to further discuss his concerns. We explained that promotional rates only apply during the initial term and they renew at the non-promotional rates in effect at the time of each renewal. As a courtesy, we honored his request for a consecutive promotion. We provided him with a 6-month All Access promotional rate subscription for the service period of August **, to February **, for $56.94. We informed him that there was a previous balance of $for used service from his July *, renewal, bringing his balance to $87.37. Should *** *** have any further questions or concerns, we ask that he contact us utilizing the information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that
her recent experience led to a complaint with your agency. After researching *** ***’s account, it was found her complaint is regarding the transferability of her Lifetime Subscriptions. Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased, the transferability of a Lifetime Subscription depends upon whether it is associated with a home, portable, or dock & play receiver, or whether it is associated with a receiver installed by an automaker or an automotive dealer. On January **, 2007, *** *** purchased a Lifetime Subscription for her dock and play Radio ID ending in *** Per the terms and conditions, Lifetime Subscriptions first associated with, or subsequently transferred to, a receiver installed by an automaker or an automotive dealer in a vehicle, are nontransferable, except in the event the original receiver associated with the Lifetime Subscription is stolen, accidentally damaged or is defective. A Lifetime Subscription associated with a home, portable, or dock & play receiver is transferable from one such receiver to another, up to a maximum of three (3) times. For each permitted transfer of a subscription, a transfer fee will be charged. A member of our Corporate Solutions Team reached out to *** *** to further discuss her complaint. We reviewed the terms and conditions of the Lifetime Subscription she purchased and informed her that we can transfer the lifetime Subscription to her new vehicle, however, once this transfer is completed, the Lifetime Subscription will no longer be transferable. *** *** stated she would give this some thought and contact us back. Further attempts were made to contact *** *** regarding her decision, however, to date we have been unsuccessful in continuing our conversation. We remain interested in working with *** *** and we ask that she contact our Corporate Solutions Team should she decide to transfer her Lifetime Subscription. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Was contacted on 2/**/by *** from Sirius XM. She was very nice and helped to
resolve this issue. She called on 2/**/and had me try our car radio to ensure to was working (now on our lifetime plan). She sent me an email with a response and also a copy of the contract-which I did not have before. Wish I had her phone number to resolve this issue before trying to deal with a foreign call center that did not have the authority to resolve this issue Sirius XM has great employees and *** was outstanding! Thank you Revdex.com for all your great help!
Sincerely,
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* Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint is in regards to a misunderstanding between the Premiere subscription he purchased for his Lifetime Subscription and the All Access Subscriptions that are now offered. Premier packages included additional channels that were not available with the purchase of the Select packages; however, Internet Radio was not included with the Premier packages and had to be purchased as an additional service. All Access packages are not available for the Lifetime Subscriptions as we stopped selling Lifetime subscriptions prior to the availability of the All Access packages. A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We explained that upon reviewing his account he did have access to Internet Radio; however, this was due to him purchasing a paying subscription for this service. *** *** also had other radios active on his account that were on Premier Packages; which is the reason he received the email regarding the upgrade from Premier Packages to All Access. We offered to provide *** *** with 12-months of Internet Radio at no cost; which he accepted. We informed *** *** that this subscription will automatically renew on January *, 2018, per the terms and conditions in our Customer Agreement. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalfWe regret that
her experience led to a complaint with your agency. After researching, it was found that her complaint is in regards to her son being contacted by telephone for solicitation purposes If you are a current or past SiriusXM subscriber; or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM. *** *** has been added to our Do Not Call list. We have updated our records with *** *** request to no longer contact telephone number ###-###-####. We would like to advise her that while we will make every effort to remove the telephone from our lists as soon as possible, it can take up to business days to completely update all of our systems. During that time it is possible that her son may receive a few more calls due to campaigns still in progress. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that his recent experience led to a complaint with your agency. After review, it was found that *** ***’s complaint regarding the automatic renewal of his subscription after cancelation was due to a misunderstanding involving multiple accounts Upon review, we found two active accounts under the contact information *** *** provided on his complaint. Account ***, currently has a Mostly Music monthly subscription active for a Volvo S60; which has been automatically renewing charging the credit card on file $per month. Account ***, currently has an active All Access annual subscription for an Onyx EZ Radio that was ordered on August *, 2017. Per our Terms and Conditions, when purchasing an eligible radio from the SiriusXM online store, a subscription is required to be purchased in order to receive the discounted price on the radio. Radios purchased are shipped pre-activated with a subscriber selected subscription and the credit card used to purchase the radio is then placed on the account to pay for subscription renewals. The Onyx EZ was activated on August *, 2017, however, the Radio ID ending in ***; which was paid up until March **, 2018, remained active on the account until August **, 2017, when it was swapped with the Onyx and changed to an All Access Monthly subscription. A refund of $was issued on August **, 2017. A member of our Corporate Solutions Team made several attempts via phone and email to contact *** ***, however, we have been unsuccessful in speaking with him to date. We remain interested in speaking with him and reviewing his two accounts and we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below.*** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I would like to further add for the official response that the customer service representative that I spoke with (the 3rd one that day) refused to accept my request for cancellationI told her at least times I wanted to cancel, and that I was going to hang up on her if she persisted with making more offers and not accepting my cancellation requestAlso, I never gave anyone permission to charge another credit cardThe CR decided to do that on her own, after I asked her repeatedly to please cancel my account.I do appreciate Sirius' quick resolution after I responded with this complaint.
Sincerely,
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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that her recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint is regarding charges to her credit card following the automatic renewal of her subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. Transaction confirmations are sent via email or mail, which include renewal information. In addition, subscribers with an annual subscription or higher receive a renewal notice, prior to the renewal of the subscription. On December **, 2014, *** *** purchased a 6-month promotional rate subscription, leaving her credit card on file for future renewals. On June **, 2015, *** *** called to cancel her subscription and in lieu of cancelation she accepted another 6-month promotional rate subscription. On December **, 2015, at the end of the promotional rate term, her subscription automatically renewed, to a full price package, charging the credit card on file $94.68. On February *, 2016, *** *** called to cancel her subscription and again purchased a promotional rate subscription in lieu of cancellation. At that time, a refund of $was issued back to the credit card on file. On July *, 2016, her subscription automatically renewed to a full price package; which bills on a quarterly term, charging the credit card on file $47.79. On July **, she called to cancel her subscription and again purchased a promotional rate subscription in lieu of cancellation. Her credit card was charged $for the difference in the quarterly term and the annual promotional rate subscription she accepted. On July **, 2017, at the end of the promotional rate term, her subscription automatically renewed to a full price package, charging the credit card on file $228.02. On November *, 2017, at her request, her subscription was cancelled and a refund of $was issued for unused service A member of our Corporate Solutions Team reached out to *** *** to further discuss her complaint. We explained that all subscriptions automatically renew at the rates in effect at the time of renewal. We offered to continue her subscription at a discounted rate, for one additional term, and provide a service credit for $to be used towards the balance. *** *** accepted out offer and a credit card payment was made for the remaining $53.80. A Future Deactivation Date was set for November **, to prevent the automatic renewal of her subscription. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Sirius XM will continue their predatory business practices I am unable to cancel my subscription without calling them in person (so they can try and talk me out of it), but they will not call me in person to let me know my subscription is automatically renewing at over times the agreed upon price Sirius should not be allowed to automatically charge their customers without approval for each transaction Their proposal to sign me up again under a current promotion is not a resolution, it is a band aid that will allow them to continue duping their customers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. My only concern at this point is that I had to contact the Revdex.com to have this issue resolved.
Sincerely,
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