Barb's Dog Grooming

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I am unhappy that I had to take so much time out of my life to end these mailingsIt should not be this difficult to have your information removed from a mailing list
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI hope that I will not have to result to such measures again
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I would like to add that the additional "book" written by Sirius is bogus However, I do not wish to go around and around with them as they seem to be pulling account numbers and services out of their hat I said my computer crashed in 2013....not that I don't keep records none of which agree with your lengthily response Nonetheless, I will not have to deal with Sirius again until next February when the $credit is applied for
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I also thank you far a quick and equally satisfactory resolution
Sincerely,
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*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that his recent experience led to a complaint with your agency. After review, it was found that his complaint is in regards to not receiving a $Amazon gift card after activation a promotional rate subscription Subscribers who received the offer for 6- month of Internet Radio for $with a $Amazon Gift Card were required to fulfill the order online through the email they received in order to get the $Amazon gift card. Customers must maintain their streaming service for daysAfter days of active service, we will email the gift card to the customer. On November **, 2017, *** *** purchased a 6- month Internet Radio subscription at a promotional rate via our Online Account Center. On this same date, he contacted Customer Care to activate a month promotional rate subscription for Radio ID ending in *** and the promotional rate subscription was transferred to his radio. A member of our Corporate Solutions Team reached out to *** *** to further discuss his complaint. We reviewed the terms for the offer he received and advised him that due to the Internet Radio being cancelled before the days of active service, he no longer qualified for the $Amazon Gift card. As a gesture of god will, we provided a $service credit which can be used towards further renewals. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Sirius has responded that it was a misunderstanding, but it was not a misunderstandingThis was a withholding of informationAfter I asked to make sure I will not be charged, they responded with a no, it is free of chargeThere was no misunderstanding involved, it was a deception of information. ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

December **,
2015*** *** *** *** *** *** *** ***
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Re:
Revdex.com Complaint ***, *** * ***Hello
Mediator,Thank you for contacting
SiriusXM on *** *** behalf. We
regret his recent experience
led to a complaint with your agencyAfter
researching *** *** account, it was found that his complaint is regarding
a payment he states were made on his account for a Lifetime Subscription, but
his service was shut off and he was advised we have no record of any
payment. We require additional
documentation from *** *** to investigate these payments; however, he
states the bank he dealt with closed four (4) years ago.On March **, 2011, the trial
subscription expired on the radio id ending in ***. On this date we received a call from Mr
Holland stating that his trial subscription should be good until May and
he was set up on a Customer Care demo until June **, 2011. On June **, 2011, service was transferred
from radio id B0CL to radio *** and *** *** requested to speak with a
manager at that time as he stated he was suppose to have a year subscription. On June **, 2011, he was provided with a one
year subscription that was placed on a trial. Documentation from May **, 2011, states that *** *** called to
verify his account and he would call back to renew. No changes were made and the service
continued on a trial subscription until November **, 2015.A member of our Corporate Customer Solutions
team reached out to *** *** to further discuss his concerns. *** *** stated he made a payment for a
Lifetime subscription using a pre paid credit card in 2011. We informed *** *** that upon reviewing
his account, we show no payments made to his account after November **, 2010;
which was for an annual subscription at a promotional rate. We were unable to locate any other account, using *** *** name and contact information, where the said Lifetime subscription payment
was applied. We remain interested in working with *** *** and request that he provide us with any documentation showing that he
purchased a Lifetime subscription in February 2011.SiriusXM values each customer and is
committed to providing stellar service. We have taken appropriate measures to resolve *** ***
concerns. If you’d like to contact us
regarding this matter, please use the information listed below.SIRIUSXM
Radio Inc*** *** ** ***
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*** *** ** *** *** ***
*** *** ** *** Sincerely,Geraldine
R***SiriusXM
Corporate Solutions Team###-###-####
(*** *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has been resolvedI have received my refund checkI will point out though that the company still has not been able to explain why it was attempting to charge my card a 2nd time without having sent any kind of statement electronically or otherwiseI have repeatedly asked when the statement was allegedly sent and could not be provided with a dateThis was the first and LAST time I used my credit card with this companyThere is a difference between auto renewal and auto chargingAlso even though the company repeatedly assured me they had removed my husband's email address from their account, he got a "customer service satisfaction" email sent to him after I cancelled our service and got an additional email sent after this complaint was filed
Sincerely,
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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his experience led to a
complaint with your agency. After researching *** ***’s account, it was found that his complaint is in regards to the application of his payment and a $fee it cost to fax the documents requested for his payment; which was not posted at that time. A member of our Corporate Solutions Team spoke with *** *** and reviewed his concerns with him. We received money order *** on March **, 2016, however, there was no account number attached. The check was returned to *** ***; which he received. We informed him that we will provide him with a refund of $24.00; which was issued on May **, via check ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.*** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** Sincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I have received an invoice for the disposed amount since this resolution has been articulatedI'm assuming I will not be contacted again about this matter
Sincerely,
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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** ***s account, it was found that his complaint is in regards to being contacted for solicitation purposesOur records have been updated with his Do Not Contact request. If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM*** *** had a complimentary trial subscription that will expire on October *, 2017. We have placed *** *** on our Do Not Contact list, to ensure his information is suppressed from any sales calls, e-mails or mail. While we make every effort to remove his information from our lists as soon as possible, it can take up to business days to completely update all of our systems. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below. *** Sincerely, Jo-Ann M***Sirius XM Corporate Solutions Team*** *** **

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*** *** *** *** *** ***Hello Mediator,*** *** states her complaint has not been resolved as she states she was not aware of another transfer being offered. She states if another transfer is allowed, she will accept a compromise; however, she still feels misled regarding the purchase of the subscription in 2009. It was never our intention to make *** *** feel that we were not empathetic to her situation or that we are misleading her. We want our customers to be aware of our Terms and Conditions and inform our customer to review the Customer Agreement on ***. We corresponded with *** *** via email and again confirmed with her that we will provide her with one more transfer and waive the $transfer fee as well. We believe that we have made an appropriate offer to *** ***, addressed her concerns and at this time we consider the complaint resolved.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.*** *** ** ***
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*** *** ** ***Sincerely,Geraldine R***
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* Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is in regards to his employer being contacted by SiriusXM in attempt to reach him for solicitation purposes If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM. *** *** had complimentary trial subscription with us that expired on February **, A member of our Corporate Solutions team reached out to MrClancy to further discuss his complaint. We advised him that we have updated our records with his request to no longer be contacted at telephone number *** *** ***. We would like to advise him that while we make every effort to remove his phone number from our lists as soon as possible, it can take up to business days to completely update all of our systems. During that time, he may receive a few more calls due to campaigns in effect Should *** *** have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** ***s account, it was found that his complaint was in regards to the transferability of the Lifetime Subscription associated with his previous vehicle (Ford F-Series); which has been deactivated after SiriusXM received a change of ownership record from an automotive dealership for that vehicle On January *, 2016, *** *** transferred his Lifetime Subscription for his Radio ID ending in *** to Radio ID ending in *** (Ford F-Series). On May **, 2017, the Lifetime Subscription associated with her Ford was deactivated after SiriusXM received a change of ownership record from an automotive dealership for that vehicle. The change of ownership process, which resulted in the deactivation of his Lifetime Subscription, was designed to stop the continuation of any subscription charges associated with vehicles that have been traded in to automotive dealers. A member of our Corporate Solutions Team reached out to *** *** to further discuss his complaint. We reviewed the terms and conditions for the Lifetime Subscription he purchased in 2007. We explained that Lifetime Subscriptions first associated with, or subsequently transferred to, a Receiver installed by an automaker or an automotive dealer in a vehicle are nontransferable, except in the event the original receiver associated with the Lifetime Subscription is stolen, accidently damaged or is defective. For each permitted transfer of a subscription, a transfer fee will be charged. A one-time out of policy transfer was permitted, reinstating the Lifetime Subscription to his Radio ID ending in *** (Ford) with a $fee. We informed *** *** that the Lifetime Subscription is no longer transferable and will remain with the Radio ID ending in ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** *** *** *** Hello Mediator, Thank You for contacting SiriusXM on *** ***’ behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** ***’ account, it was found that his complaint resulted from the frustrations he experienced while attempting to activate an A La Carte subscription on his radio A member of our Corporate Solutions Team reached out to *** *** to discuss his concerns. We apologized for any frustration he experienced and set his subscription up on the A La Carte subscription he was requesting. We advised him that he will need to go online to choose the channels he wants to go with this package; which he completed. We provided him with a service credit of $to be used toward service. Should *** *** have any further questions or concerns, we ask he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** Sincerely, Geraldine *** Sirius XM Corporate Solutions Team ###-###-#### (option 3)

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*** *** *** *** *** * ***Hello Mediator,Thank you for contacting SiriusXM on *** ***’s behalfWe regret that his recent experience
led to a complaint with your agencyAfter researching *** *** account, it was found that his complaint is in regards to being billed for a subscription after requesting that it not renewWe were unable to locate any request for cancellation prior to August A member of our Corporate Customer Relations team reached out to *** *** to discuss his concerns*** *** informed us that on March **, 2015, he requested for the service on his Ford F-to be cancelled, at the same time, he requested for the subscription in his Ford Focus to be cancelled at the end of the term on August *, We confirmed with *** *** that the subscription was cancelled and as a gesture of good will, his account was credited to reflect a $balanceShould *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar serviceWe have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,Tracey S*SiriusXM Corporate Customer Relations Team###-###-#### *** **

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her
recent experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint is regarding the automatic renewal of her subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. During the purchase of the promotional rate subscription, *** *** would have been prompted to agree to the automatic renewal terms of her subscription. In addition, an email confirming the transaction was sent to the email address on file, which included automatic renewal information On October *, 2015, *** *** purchased a month promotional rate subscription herself via our Online Account Center (our “OAC”). On March *, 2016, at the end of the promotional rate term, her subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card on file $17.07. On March **, 2016, *** *** called us to cancel her subscription and in lieu of cancelation, she accepted another month promotional rate subscription. An email was sent confirming the transaction; which included automatic renewal information and upcoming renewal charges. On August 14, 2016, at the end of her promotional rate term, her subscription automatically renewed to a full price package which bills on a quarterly term charging her credit card $51.67. The quarterly subscription automatically renewed again on November *, and February *, 2017, charging the credit card on file $each renewal. On February *, 2017, *** *** called us to cancel the subscription; which we processed immediately and a refund of $was issued A member of our Corporate Solutions Team reached out to *** *** to further discuss her concerns. We reviewed the automatic renewal policy and explained that subscriptions renew at current rates. We informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal. As a courtesy, we issued an additional refund for $which reflects the charges from August 14, and November *, minus the $that she stated she was advised her subscription would renew for. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becar Here]
They refuse to admit guilt knowing they have the transcripts to prove it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is in regards to being contacted by phone. *** *** has been added to our Do Not Call list If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM. *** *** had complimentary trial subscriptions with us that ended in January Upon receipt of this complaint, we updated our records with *** *** request to not call him with solicitations. Upon further review, we found four (4) accounts with the telephone number ###-###-#### and all accounts have now been updated with his Do Not Call request. Please be advised that it can take up to business days to completely update all of our systems. During that time, it is possible that he may receive a few more calls due to campaigns still in effect. Should *** *** have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** ** *** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on ***
*** behalf. We regret that his experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding receiving the free trial subscription that came with the purchase of his Chevrolet Tahoe generated in error a balance owing on his account On July *, 2016, *** *** contacted SiriusXM via phone to purchase a subscription for his Radio ID ending in *** however: he did not purchase a subscription when he was told he had a balance owing $ A member of our Corporate Solutions team reached out to *** *** to address his concerns. We removed the balance of $that was generated in error. As a gesture of good will we provided a month trial that will deactivate September *, 2016. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team ###-###-#### (*** *)