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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***
behalf. We regret that her recent experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint is regarding the transferability of her Lifetime Subscription. Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased, the transferability of a Lifetime Subscription depends on whether it is associated with a homePortable, or dock and play receiver, or whether it is associated with a receiver installed by an automaker or automotive dealer A member of our Customer Solutions Team spoke to *** *** to further discuss her complaint. *** *** stated that the radio gave out in her vehicle and she paid to have the tuner replaced and was advised that her Lifetime Subscription could be transferred; however, upon calling back once the tuner was replaced, she was then advised that the Lifetime subscription was non transferable. We informed *** *** that if she could provide us with documentation showing the tuner was replaced by the dealer and is currently in the same vehicle, we would transfer her Lifetime subscription as a onetime courtesy. We advised her that there will be a $transfer fee. *** *** agreed to provide us with the documentation; however, to date it has not been received. We remain interested in working with *** *** and wait for the requested documentation to complete the transfer SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

December **,
2015*** *** *** *** *** *** *** ***
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Re:
Revdex.com Complaint ***, *** * ***Hello
Mediator,Thank you for contacting
SiriusXM on *** *** behalf. We
regret his recent experience
led to a complaint with your agencyAfter
researching *** *** account, it was found that his complaint is regarding
a payment he states were made on his account for a Lifetime Subscription, but
his service was shut off and he was advised we have no record of any
payment. We require additional
documentation from *** *** to investigate these payments; however, he
states the bank he dealt with closed four (4) years ago.On March **, 2011, the trial
subscription expired on the radio id ending in ***. On this date we received a call from Mr
Holland stating that his trial subscription should be good until May and
he was set up on a Customer Care demo until June **, 2011. On June **, 2011, service was transferred
from radio id B0CL to radio *** and *** *** requested to speak with a
manager at that time as he stated he was suppose to have a year subscription. On June **, 2011, he was provided with a one
year subscription that was placed on a trial. Documentation from May **, 2011, states that *** *** called to
verify his account and he would call back to renew. No changes were made and the service
continued on a trial subscription until November **, 2015.A member of our Corporate Customer Solutions
team reached out to *** *** to further discuss his concerns. *** *** stated he made a payment for a
Lifetime subscription using a pre paid credit card in 2011. We informed *** *** that upon reviewing
his account, we show no payments made to his account after November **, 2010;
which was for an annual subscription at a promotional rate. We were unable to locate any other account, using *** *** name and contact information, where the said Lifetime subscription payment
was applied. We remain interested in working with *** *** and request that he provide us with any documentation showing that he
purchased a Lifetime subscription in February 2011.SiriusXM values each customer and is
committed to providing stellar service. We have taken appropriate measures to resolve *** ***
concerns. If you’d like to contact us
regarding this matter, please use the information listed below.SIRIUSXM
Radio Inc*** *** ** ***
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*** *** ***
*** *** ** *** *** ***
*** *** ** *** Sincerely,Geraldine
R***SiriusXM
Corporate Solutions Team###-###-####
(*** *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Sirius has responded that it was a misunderstanding, but it was not a misunderstandingThis was a withholding of informationAfter I asked to make sure I will not be charged, they responded with a no, it is free of chargeThere was no misunderstanding involved, it was a deception of information. ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

June **, 2015The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** ***Re: Revdex.com Complaint ID ***, *** ***Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. After researching his complaint, it was
found that *** ***’s complaint was regarding the increase in his pricing over two (2) years. *** ***’s price increased as a result of a promotional package ending as well as SiriusXM adjusting its base rate. Customers are advised via *** and email prior to price adjustments. Customers are also notified prior to renewals, for subscriptions on annual packages or greaterOn August *, 2012, *** *** purchased an annual subscription at promotional price. At the end of this promotional term, the subscription automatically renews to full price which billed on a yearly basis. On March **, 2013, *** *** contacted us requesting to add an Internet Radio subscription to his annual audio subscription. On August *, 2013, the audio and Internet subscriptions automatically renewed for the service period from August *, to July **, 2014, to align with his billing cycle, charging the credit card on file a prorated amount of $212.09. On July **, 2014, the subscriptions automatically renewed once again for the service period from July **, to July **, 2015, charging the card on file $237.81A member of our Corporate Customer Relations team spoke with *** *** and addressed his concerns by reviewing his subscriptions and their automatic renewal per the terms and conditions in the Customer Agreement. We explained that the promotional rate pricing is intended for one-time use and customers are also notified prior to renewals on annual packages or greater. We offered to continue his subscription at a discounted rate, for one additional term, but he rejected our offer requesting for one year of All Access service at no cost. Our offer to provide *** *** with an annual All Access subscription at a half price promotional rate for his device remains available, should he wish to accept it. We believe that we have made an appropriate offer to *** ***, addressed his concerns and at this time we consider the complaint resolved.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernIf you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** ***Sincerely,*** ***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I would like to add that the additional "book" written by Sirius is bogus However, I do not wish to go around and around with them as they seem to be pulling account numbers and services out of their hat I said my computer crashed in 2013....not that I don't keep records none of which agree with your lengthily response Nonetheless, I will not have to deal with Sirius again until next February when the $credit is applied for
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

September **, *
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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding being contacted for an outstanding balance resulted from the automatic renewal of his subscription. Per the terms and conditions on our Customer Agreement, subscriptions automatically renew at the rate in effect at the time of each renewal until the subscriber calla us to cancel. We were unable to locate any request for cancelation prior to receiving this complaint On July *, 2015, service was reactivated on radio ** *** (Santa Fe) on a monthly subscription. An email was sent to *** confirming the transaction, which also included automatic renewal information. This subscription continued to renew on a monthly term, charging the card in file. On July *, 2016, the monthly subscription renewed, however we were unable to charge the credit card. On August *, 2016, when no payment was received, the subscription went inactive, due to non payment, leaving a balance of $for used service. On August *, 2016, a late fee was added, bringing the balance to $20.86. On August **, 2016, the balance was written off A member of our Customer Solutions Team reached out to MrGross to further discuss his complaint. We confirmed that the subscription is cancelled and the outstanding balance was removed from his account as well, we updated his account with his Do Not Contact request. While we make every effort to honor *** *** request as soon as possible, please allow 3-business days for phone calls and email and up to days for mail requests to completely update in all of our systems. Also, your Do Not Mail preference setting will expire in years from the date of your request. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve MrGross’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becar Here]
They refuse to admit guilt knowing they have the transcripts to prove it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** ***s account, it was found that his complaint is in regards to being contacted for solicitation purposesOur records have been updated with his Do Not Contact request. If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM*** *** had a complimentary trial subscription that will expire on October *, 2017. We have placed *** *** on our Do Not Contact list, to ensure his information is suppressed from any sales calls, e-mails or mail. While we make every effort to remove his information from our lists as soon as possible, it can take up to business days to completely update all of our systems. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below. *** Sincerely, Jo-Ann M***Sirius XM Corporate Solutions Team*** *** **

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*** *** *** *** *** * ***Hello Mediator,Thank you for contacting SiriusXM on *** ***’s behalfWe regret that his recent experience
led to a complaint with your agencyAfter researching *** *** account, it was found that his complaint is in regards to being billed for a subscription after requesting that it not renewWe were unable to locate any request for cancellation prior to August A member of our Corporate Customer Relations team reached out to *** *** to discuss his concerns*** *** informed us that on March **, 2015, he requested for the service on his Ford F-to be cancelled, at the same time, he requested for the subscription in his Ford Focus to be cancelled at the end of the term on August *, We confirmed with *** *** that the subscription was cancelled and as a gesture of good will, his account was credited to reflect a $balanceShould *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar serviceWe have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,Tracey S*SiriusXM Corporate Customer Relations Team###-###-#### *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I have received an invoice for the disposed amount since this resolution has been articulatedI'm assuming I will not be contacted again about this matter
Sincerely,
*** ***

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her
recent experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint is regarding the automatic renewal of her subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. During the purchase of the promotional rate subscription, *** *** would have been prompted to agree to the automatic renewal terms of her subscription. In addition, an email confirming the transaction was sent to the email address on file, which included automatic renewal information On October *, 2015, *** *** purchased a month promotional rate subscription herself via our Online Account Center (our “OAC”). On March *, 2016, at the end of the promotional rate term, her subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card on file $17.07. On March **, 2016, *** *** called us to cancel her subscription and in lieu of cancelation, she accepted another month promotional rate subscription. An email was sent confirming the transaction; which included automatic renewal information and upcoming renewal charges. On August 14, 2016, at the end of her promotional rate term, her subscription automatically renewed to a full price package which bills on a quarterly term charging her credit card $51.67. The quarterly subscription automatically renewed again on November *, and February *, 2017, charging the credit card on file $each renewal. On February *, 2017, *** *** called us to cancel the subscription; which we processed immediately and a refund of $was issued A member of our Corporate Solutions Team reached out to *** *** to further discuss her concerns. We reviewed the automatic renewal policy and explained that subscriptions renew at current rates. We informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal. As a courtesy, we issued an additional refund for $which reflects the charges from August 14, and November *, minus the $that she stated she was advised her subscription would renew for. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has been resolvedI have received my refund checkI will point out though that the company still has not been able to explain why it was attempting to charge my card a 2nd time without having sent any kind of statement electronically or otherwiseI have repeatedly asked when the statement was allegedly sent and could not be provided with a dateThis was the first and LAST time I used my credit card with this companyThere is a difference between auto renewal and auto chargingAlso even though the company repeatedly assured me they had removed my husband's email address from their account, he got a "customer service satisfaction" email sent to him after I cancelled our service and got an additional email sent after this complaint was filed
Sincerely,
*** ***

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*** *** *** *** *** ***Hello Mediator,*** *** states her complaint has not been resolved as she states she was not aware of another transfer being offered. She states if another transfer is allowed, she will accept a compromise; however, she still feels misled regarding the purchase of the subscription in 2009. It was never our intention to make *** *** feel that we were not empathetic to her situation or that we are misleading her. We want our customers to be aware of our Terms and Conditions and inform our customer to review the Customer Agreement on ***. We corresponded with *** *** via email and again confirmed with her that we will provide her with one more transfer and waive the $transfer fee as well. We believe that we have made an appropriate offer to *** ***, addressed her concerns and at this time we consider the complaint resolved.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.*** *** ** ***
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*** *** ** ***Sincerely,Geraldine R***
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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his experience led to a
complaint with your agency. After researching *** ***’s account, it was found that his complaint is in regards to the application of his payment and a $fee it cost to fax the documents requested for his payment; which was not posted at that time. A member of our Corporate Solutions Team spoke with *** *** and reviewed his concerns with him. We received money order *** on March **, 2016, however, there was no account number attached. The check was returned to *** ***; which he received. We informed him that we will provide him with a refund of $24.00; which was issued on May **, via check ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.*** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** Sincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, Thank You for contacting SiriusXM on *** ***’ behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** ***’ account, it was found that his complaint resulted from the frustrations he experienced while attempting to activate an A La Carte subscription on his radio A member of our Corporate Solutions Team reached out to *** *** to discuss his concerns. We apologized for any frustration he experienced and set his subscription up on the A La Carte subscription he was requesting. We advised him that he will need to go online to choose the channels he wants to go with this package; which he completed. We provided him with a service credit of $to be used toward service. Should *** *** have any further questions or concerns, we ask he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** Sincerely, Geraldine *** Sirius XM Corporate Solutions Team ###-###-#### (option 3)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is in regards to being contacted by phone. *** *** has been added to our Do Not Call list If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM. *** *** had complimentary trial subscriptions with us that ended in January Upon receipt of this complaint, we updated our records with *** *** request to not call him with solicitations. Upon further review, we found four (4) accounts with the telephone number ###-###-#### and all accounts have now been updated with his Do Not Call request. Please be advised that it can take up to business days to completely update all of our systems. During that time, it is possible that he may receive a few more calls due to campaigns still in effect. Should *** *** have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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* Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is in regards to his employer being contacted by SiriusXM in attempt to reach him for solicitation purposes If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM. *** *** had complimentary trial subscription with us that expired on February **, A member of our Corporate Solutions team reached out to MrClancy to further discuss his complaint. We advised him that we have updated our records with his request to no longer be contacted at telephone number *** *** ***. We would like to advise him that while we make every effort to remove his phone number from our lists as soon as possible, it can take up to business days to completely update all of our systems. During that time, he may receive a few more calls due to campaigns in effect Should *** *** have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** ***s account, it was found that his complaint was in regards to the transferability of the Lifetime Subscription associated with his previous vehicle (Ford F-Series); which has been deactivated after SiriusXM received a change of ownership record from an automotive dealership for that vehicle On January *, 2016, *** *** transferred his Lifetime Subscription for his Radio ID ending in *** to Radio ID ending in *** (Ford F-Series). On May **, 2017, the Lifetime Subscription associated with her Ford was deactivated after SiriusXM received a change of ownership record from an automotive dealership for that vehicle. The change of ownership process, which resulted in the deactivation of his Lifetime Subscription, was designed to stop the continuation of any subscription charges associated with vehicles that have been traded in to automotive dealers. A member of our Corporate Solutions Team reached out to *** *** to further discuss his complaint. We reviewed the terms and conditions for the Lifetime Subscription he purchased in 2007. We explained that Lifetime Subscriptions first associated with, or subsequently transferred to, a Receiver installed by an automaker or an automotive dealer in a vehicle are nontransferable, except in the event the original receiver associated with the Lifetime Subscription is stolen, accidently damaged or is defective. For each permitted transfer of a subscription, a transfer fee will be charged. A one-time out of policy transfer was permitted, reinstating the Lifetime Subscription to his Radio ID ending in *** (Ford) with a $fee. We informed *** *** that the Lifetime Subscription is no longer transferable and will remain with the Radio ID ending in ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:My complaint does not involve an improper action against meindividuallyIt involves discrimination against a whole class of customers onthe basis of their personal tastes and lifestyleThe company needs to respondin an appropriate way to the strong complaints of myself and many othercustomersIn general, the company cannot resolve these complaints on anindividual basisIn the absence of voluntary action by the company I feel thatintervention by the FCC or further lawsuits by the states attorney general willbe required.An article in the Wikipedia Free Encyclopedia on the XMmerger states “On June **, 2008, FCC Chairman Kevin M*** told the WashingtonPost that he had decided to approve the XM-Sirius Merger after the companiesagreed in the previous week to concessions intended to prevent the new companyfrom raising prices or stifling competition.”These concessions are not working as intendedTransferringa channel from satellite broadcast to online service is not just inconvenient.It can result in a huge increase in cost depending on the person’s life styleand musical tastesThis violates the intent of the concessions that were thebasis of approving the merger between XM and SiriusThe company has eliminatedthe cost of providing Escape through satellite broadcast and put the cost onthe customer through their cell phone serviceThe problem is as follows.Satellite radio provides unlimited listening time for ayearly cost of $using a receiver installed in the carNo additional equipmentis requiredThe music comes on automatically when I start the carListeningonline requires a cell phone connected to the auxiliary port of the car radio anda charger to make sure the battery does not run out. This is inconvenient and goes against thetrend of states restricting the use of hand held devices for safety reasons.Some customers may already have a cell phone service with enough GBs to coverlistening to satellite radio depending on how much time they spend driving.Other customers might have to pay $20/month for an additional 3GBThis wouldincrease their costs by $240/yearSince my life style does not require having internetaccess by cell phone the additional cost to me would be prohibitiveI have an*** GoPhone that costs me about $15/monthFrom talking to Verizonwireless I would need to spend $100/month for a 3GB serviceThis is anincrease of $1020/year.The company’s response to my complaint is that theirCustomer Agreement gives the company the sole right to decide what channels andtype of music to provideMy position is that the decision as to what channelsand type of music should be provided ultimately rests with the customers notthe companyThe company wants to have the power that comes with being amonopoly but still have all the rights that come with being a private companyoperating in a competitive environment.Sirius XM is a public utility that was granted monopolystatus in return for concessions intended to protect the rights of thecustomers in the absence of competition with other companiesAs a monopoly thecompany has a responsibility to provide service under reasonable terms and conditionsto all people and all musical tastes and lifestylesThe company has failed todo thisThe channel lineup is very unbalanced (for example ROCK channels)Thecompany never informed its customers that it intended to remove channel Escapefrom satellite broadcastI did not know about this until the decision was castin concreteThe company did not know about my wishes or the impact this wouldhave on me before making this change.I feel that the Customer Agreement needs to be rewritten tomake sure that all customers are informed in advance of plans to eliminate anychannels from the satellite broadcastsProcedures are needed to make sure thatall customers have an opportunity to express their wishes and point outproblems before any decisions are madeI feel that the only valid reason foreliminating a channel from the satellite broadcast is lack of interest bycustomersBy the company’s own admission there have been numerous strongcomplaints about eliminating Escape.In order to better understand the problems I requested thatthe company provide me with a copy of the concessions that were made by thecompany in and also provide data on the number of customers who listen toeach of the channelsThe company has ignored my request for this information.I have stopped listening to satellite radioI am notwilling to continue paying for a service that is not providing what I wantCancelingmy membership will result in loss of use of the receiver I had installed in mycar at a cost of $I have not yet cancelled my membership so that I can getinformation needed to try to resolve my complaint through the Revdex.com and to filefurther complaints with the FCC and the Attorney GeneralI am continuing myservice under protestMy temporary continuation of service does not constituteacceptance of the terms of service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***