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September **, 2015 *** *** *** *** *** *** *** ***
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*** *** ** ***Re: Revdex.com Complaint ***, *** ***Hello Mediator,Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent
experience led to a complaint with your agency. After researching his account, *** *** complaint is in regards to being charged $after cancelling his subscriptionA member of our Corporate Customer Relations team reached out to *** *** to discuss his concerns. We apologized that his subscription was not canceled on August **, when he requested. We informed him that we have cancelled his monthly subscription and issued a refund for the $that was charged on September **, 2015. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

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Hello Mediator, *** *** states his complaint has not been resolved as he wants his information totally expunged from SiriusXM’s system. He wants no personal information in our system and is requesting for a letter stating that this was completed We have updated our records and *** ***’s information has been removed from our marketing lists. He should no longer receive any SiriusXM solicitations via phone, email or mailDue to contractual obligations with our automotive partners, the need to maintain the integrity of our records as a publicly traded company, and the necessity to archive contact information along with its use restrictions in case we ever encounter such contact information again, we are unable to completely remove his information from all of our databases, as requested. We have closed his account completely which will stop all contact. We have also provided this information via mail to *** *** which was sent to him on August **, SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Jo-Ann M*** Sirius XM Corporate Solutions Team *** *** **

November **,
2015*** *** *** *** *** *** *** ***
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Re:
Revdex.com Complaint ***, *** ***Hello
Mediator,Thank you for
contacting SiriusXM on *** *** behalf. We regret that her recent
experience led to a
complaint with your agency. After researching
*** *** account, it was found her complaint is regarding the
transferability of her Lifetime subscription. Per the terms and conditions of the SiriusXM Customer agreement when the
subscription was purchased, the transferability of a Lifetime Subscription
depends upon whether it is associated with a home, portable or dock and play
receiver, or whether it is associated with a receiver installed by an automaker
or an automotive dealer. In addition, a "Lifetime Subscription" is one that continues for the
life of the receiver equipment.Per the terms and conditions on our
Customer Agreement, Non Automotive Receivers: A Lifetime Subscription
associated with a home, portable, or dock & play receiver is transferable
from one receiver to another receiver, up to a maximum of three (3) timesFor
each permitted transfer of a subscription from one receiver to another or from
one person to another you will be charged a transfer fee set forth in this
AgreementAutomotive Receivers: A Lifetime Subscription is not transferable if
it is associated with a receiver installed in a vehicle by an automaker or an
automotive dealer, except in the event the original Receiver associated with
that Lifetime Subscription is stolen, accidentally damaged or if, in the sole
discretion of Sirius or XM, it is defectiveFor each permitted transfer of a
subscription from one person to another based upon a stolen or accidentally
damaged receiver you will be charged a transfer fee set forth in this
agreementNo transfer fee will be charged for the transfer of a Lifetime
Subscription associated with a receiver installed by an automaker or an
automotive dealer if, in the sole discretion of Sirius or XM, the Receiver is
defective.On October **, 2009, *** ***
purchased a Lifetime Subscription for her dock and play Radio ID ending in ***. On April **, 2012, *** *** transferred
the Lifetime subscription from her dock and play radio to her vehicle, a
transfer fee of $was made via credit card.A member of our Corporate Customer Solutions
team spoke with *** *** and reviewed the terms and conditions
for the Lifetime subscription purchased in 2009. We offered a onetime courtesy transfer for
her new receiver and informed her that if she accepts, there will be no further
transfers. *** *** accepted our
offer, but stated that she was still not happy with the situation. As a further gesture of good will, we waived
the transfer fee. Should she have any
further questions or concerns, we ask that she contact us utilizing our contact
information below.SiriusXM values each customer and is
committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this
matter, please use the information listed below.SIRIUSXM
Radio IncTo: Cary HS*** Attention: Customer Care *** *** ** *** *** ***
*** *** ** *** Sincerely,Geraldine
R***SiriusXM
Corporate Solutions Team###-###-####
(option 3)

May *, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding his cancelation experience and charges to his credit card resulted from his call disconnecting prior to the agent completing his cancelation requestOn April *, 2015, *** *** purchased a 1-year annual subscription at a promotional rate. On April *, 2016, the subscription automatically renewed at our then current rates; however, we were unable to charge the credit card on file. On April **, 2016, *** *** called us to cancel the subscription; however, it appears that the call was disconnected prior to completing his cancelation request, causing the subscription to remain active. On April **, 2016, a credit card payment of $was applied to the account. On April **, 2016, *** *** called us to cancel his subscription; which we completed immediately and a refund of $was issued for unused service A member of our Corporate Solutions Team reached out to *** *** to further discuss his concerns. We confirmed that his subscription was cancelled and informed him that we have refunded an addition $15.16, as this amount combined with the $previously refunded reflects the total charge of $from April **, 2019. During the cancelation process, subscribers may be presented with special offers inviting them to remain a SiriusXM subscriber. We apologize if *** *** was left with a negative impression of our cancellation experience. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That is another lieI filed for the paperwork for class action law suit, but when I received the papers they didn't pertain to my caseI never filled out or sent the paper work back to themThe issue I have is different from the class action suitSirius sent me the papers but there hasn't been any contact between us regarding the class action suit.I have been receiving Siriusxm signal occasionally since sometime in March when they turned off my signalThe radio they claim us broke works perfectly when they send the signal to my radio.I decided at one point it wasn't worth the fight so I purchased a new radio from themI stalled itCalled them to have them send the signal to my new radio and they told me that it would be a $charge to transfer radio signalsI told them no and they told me I wasn't getting the signal without paying the $They also told me that I only get three radio signal transfer then my lifetime contract was overSo I asked them to send me a copy of the contact I signed with them to show me that all if these charges were in the original contractThey wouldn't send me a copy of the contractSo they have turned the signal if to my radio twice now forcing me to buy a new radio and transfer the signal to the new radioNext time they decide to turn if f my signal they are going to tell me that I can no longer transfer their signal and that my lifetime contract I signed and paid for us no longer value
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

June *, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting Sirius XM on *** *** behalf. We
regret that her experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint regarding receiving an email confirmation for service she did not purchase was due to agent error. *** *** was provided with a twelve (12) month trial that started on May **, and ended May **, for radio ** *** (Jeep Cherokee). On May **, 2016, while speaking with one of our sales representatives, *** *** decided not to extend her service and communicated this to the agent she spoke with. However, the agent incorrectly processed an extension of the service on *** ***s’ account by adding a 6-month promotional plan totaling $36.83. An email was generated confirming her transaction, which also included automatic renewal information. After receiving the email for the balance due, *** *** called our Customer Service department indicating she hadn’t wanted the service extended. The service was immediately canceled We spoke with *** *** and confirmed that her service was canceled. We apologize for any inconvenience *** *** experienced and ask that she contact us utilizing our contact information below, should she have any further questions or concerns SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** *** behalf We regret that his recent
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint relates to a refund that was issued back to his credit card when he states he requested the refund to be issued via checkA member of the Corporate Solutions team reached out to *** *** and spoke with his wife. We informed her that the refund was issued back to the credit card on file ending in *** in December **, 2015. Please be advised that the average turnaround time for refunds issued to credit card accounts is to business days Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)

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* Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that her
recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint is in regards to changing the subscription on her radio without effecting the billing date A member of our Corporate Solutions Team reached out to *** *** to further discuss her complaint. We explained that her subscription renewals align with her billing cycle and device activation dates. We apologized for any frustrations she experienced and explained that any subscription changes take effect the day of the request and as the subscriptions are prepaid, any unused service will be credited. We offered to provide *** *** with an annual promotional rate subscription for $for the service period from December **, to December **, 2018; which she accepted. A credit of $was left remaining from the previous subscription for unused service from December **, to January *, and a credit card payment was applied for the $balance. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below
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Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

May **, 2015 The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** *** Re: Complaint# ***, *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalf *** ***’s complaint
is in regards to two charges she stated she received in a month when she did not give authorization for the April **, charge. She wants the automatic renewal option removed from her account As per the Customer Agreement your Subscription may automatically renew under this AgreementYour Subscription will continue for the length of the initial term you select on your plan and at the end of your prepaid Subscription, it will automatically renew for additional prepaid periods of the same length unless you choose to cancel prior to that renewalIn order to cancel your subscription you must call us at ###-###-####Your account will automatically be charged (or you will be billed, as applicable) at the rates in effect at the time of renewal. Upon reviewing the billing we were only able to locate the one charge of $which was for a Sirius Select introductory 6-month subscription. A member of the Corporate Customer Relations team reached out to *** *** and informed her that all accounts renew. She stated she did not give permission to charge her card. We provided her with her options of either setting an end date or setting her account to invoice billing which will charge a $invoice administration fee where applicable. She declined the invoice option and accepted to have an end date set. Her service will shut down on November **, unless she calls to add a follow on plan. As *** *** did not want to discuss any other issue we have closed this complaint as resolved. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** *** Sincerely, *** ***Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)

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*** *** *** *** *** ***Hello Mediator,Thank you for contacting Sirius XM on *** ***’s behalf. We regret that his recent
experience led to a complaint with your agency. *** ***’s complaint is in regards to a promotional rate subscription he was offered on a prior call, which was not honored when he called back a week later to accept.A member of our Corporate Customer Relations team spoke to *** *** and explained to him that during the cancellation process, agents may present customers with special offers inviting them to remain SIRIUSXM subscribers. We informed him that these are usually one time offers and being aware that SXM has special offers, does not make the customer eligible for those offers. As a gesture of good will, we have activated radio *** (Outback) with an annual All Access promotional rate subscription for $plus additional fees and taxes. An invoice will be sent for the $owing balance. A Future Deactivation Date (FDD) was set for August **, to prevent the auto renewal of this subscription. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team*** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I reminded the woman who was handling my case that several Attorneys General sued Sirius/XM several years ago over its billing practices and, as a result, Sirius/XM ended up paying out over $million and were told specific things they had to do in order to comply with the court's orders. Further, I filed my most recent complaint with the Revdex.com because I was receiving notices from XM that my radio would be turned off in TWO days. The notices were coming when I was days late with the second bill (not days as she stated). I said to the woman handling the account "I agree I'm in arrears for the past due amount of $17 and I'm willing to pay that but it's only days since you've renewed my subscription for this month and you can't say I'm late for this month yet. That would be like your Electric Company sending out your Bill on February * and on Feb** threatening shutoff."The woman said she understood and offered me a "trial" rate for one year for $a year plus taxes that brings the subscription to $a year. I told her I would not go on autopay. I said I wanted an invoice sent to me for $and as soon as I get it I will mail a check in (we are without a computer at the moment). I also asked for confirmation that, per the court order from the suit of several years ago I would be notified IN ADVANCE OF RENEWAL what the new subscription rate will be in enough time for me to decide whether we want to renew at that rate. I can also choose to call Siriat that time, if I so choose, to revert back to a monthly invoice. At several points through the conversation I stressed I would no longer go back to autopay because of the problems they caused.Once all my questions were answered I agreed to their "trial" offer rate (which, I was told makes no changes to the package I've been subscribing to) and my issues with that company have been resolved for the time being
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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Hello Mediator,*** *** states his complaint has not been resolved due to the fact that he did file the paperwork for the class action law suit, but he did not return the papers. He is requesting for his Lifetime subscription to be transferred without with $transfer fee and a copy of the termsFrom June **, until September *, 2007, Lifetime subscription is transferable a maximum of three times. On or after September *, 2007, Lifetime subscriptions associated with home, portable or dock & play radios can be transferred a maximum of three times. Lifetime subscriptions first associated with or transferred to radios installed in vehicles by automakers or dealers are NOT transferable unless the radio is stolen, accidentally damaged or defective. Once a lifetime subscription associated with a home, portable, or dock & play radio is transferred to a radio installed by an automaker or dealer, the subscription becomes non-transferable. There is a $fee for each permitted transfer. Each of the fees, which you may be charged will be subject to applicable taxes.A member of our Corporate Customer Relations team spoke with *** *** and reviewed the terms of his Lifetime subscription. We transferred his Lifetime subscription to his new vehicle and waived the transfer fee, as a one-time courtesy. At *** ***’s request, a copy of the Customer Agreement will emailed to him. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.*** *** ** ***
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*** *** ** ***Sincerely,*** ***
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*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is regarding the automatic renewal of his subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. We were unable to locate any prior request to cancel his subscription On March **, 2016, *** *** purchased a 6-month promotional rate subscription placing his credit card on file for future renewals. An email was sent on this date confirming the transaction; which included automatic renewal information. On September **, 2016, at the end of his promotional rate term, his subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card $19.12. We show no request for cancelation and his subscription continued to renew on a monthly term. On January **, 2017, *** *** called us to cancel his subscription. At that time he was provided with a credit of $for the previous monthly charges and provided with another 6-month promotional rate subscription. A refund of $was issued back to his credit card on January **, A member of our Corporate Solutions Team spoke with *** *** to further discuss his complaint. We reviewed the terms and conditions of our automatic renewal policy and explained that we showed no request to cancel his subscription until January **, 2017. We explained that he was provided with a 6-month promotional rate subscription and a refund of $and advised him that we will not be providing him with another months at no cost. *** *** insisted that he called us several times to cancel; however he would just receive a runaround and he requested for a full refund of the credit that he was provided. As a onetime courtesy, we refunded an additional $29.57. A Future Deactivation Date was set for July *, to prevent the automatic renewal of his subscription. Should *** *** have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Why can't they understand King's English My response is in dispute of their lack of offering a renewal fee at a discount, due to my many troubles at just being a client for a service involving a radio in my car
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

June **, 2015The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** ***Re: Revdex.com Complaint ID ***, *** ***Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. After researching his complaint, it was
found that *** ***’s complaint was regarding the increase in his pricing over two (2) years. *** ***’s price increased as a result of a promotional package ending as well as SiriusXM adjusting its base rate. Customers are advised via *** and email prior to price adjustments. Customers are also notified prior to renewals, for subscriptions on annual packages or greaterOn August *, 2012, *** *** purchased an annual subscription at promotional price. At the end of this promotional term, the subscription automatically renews to full price which billed on a yearly basis. On March **, 2013, *** *** contacted us requesting to add an Internet Radio subscription to his annual audio subscription. On August *, 2013, the audio and Internet subscriptions automatically renewed for the service period from August *, to July **, 2014, to align with his billing cycle, charging the credit card on file a prorated amount of $212.09. On July **, 2014, the subscriptions automatically renewed once again for the service period from July **, to July **, 2015, charging the card on file $237.81A member of our Corporate Customer Relations team spoke with *** *** and addressed his concerns by reviewing his subscriptions and their automatic renewal per the terms and conditions in the Customer Agreement. We explained that the promotional rate pricing is intended for one-time use and customers are also notified prior to renewals on annual packages or greater. We offered to continue his subscription at a discounted rate, for one additional term, but he rejected our offer requesting for one year of All Access service at no cost. Our offer to provide *** *** with an annual All Access subscription at a half price promotional rate for his device remains available, should he wish to accept it. We believe that we have made an appropriate offer to *** ***, addressed his concerns and at this time we consider the complaint resolved.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernIf you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** ***Sincerely,*** ***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

September **, *
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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding being contacted for an outstanding balance resulted from the automatic renewal of his subscription. Per the terms and conditions on our Customer Agreement, subscriptions automatically renew at the rate in effect at the time of each renewal until the subscriber calla us to cancel. We were unable to locate any request for cancelation prior to receiving this complaint On July *, 2015, service was reactivated on radio ** *** (Santa Fe) on a monthly subscription. An email was sent to *** confirming the transaction, which also included automatic renewal information. This subscription continued to renew on a monthly term, charging the card in file. On July *, 2016, the monthly subscription renewed, however we were unable to charge the credit card. On August *, 2016, when no payment was received, the subscription went inactive, due to non payment, leaving a balance of $for used service. On August *, 2016, a late fee was added, bringing the balance to $20.86. On August **, 2016, the balance was written off A member of our Customer Solutions Team reached out to MrGross to further discuss his complaint. We confirmed that the subscription is cancelled and the outstanding balance was removed from his account as well, we updated his account with his Do Not Contact request. While we make every effort to honor *** *** request as soon as possible, please allow 3-business days for phone calls and email and up to days for mail requests to completely update in all of our systems. Also, your Do Not Mail preference setting will expire in years from the date of your request. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve MrGross’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***
behalf. We regret that her recent experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint is regarding the transferability of her Lifetime Subscription. Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased, the transferability of a Lifetime Subscription depends on whether it is associated with a homePortable, or dock and play receiver, or whether it is associated with a receiver installed by an automaker or automotive dealer A member of our Customer Solutions Team spoke to *** *** to further discuss her complaint. *** *** stated that the radio gave out in her vehicle and she paid to have the tuner replaced and was advised that her Lifetime Subscription could be transferred; however, upon calling back once the tuner was replaced, she was then advised that the Lifetime subscription was non transferable. We informed *** *** that if she could provide us with documentation showing the tuner was replaced by the dealer and is currently in the same vehicle, we would transfer her Lifetime subscription as a onetime courtesy. We advised her that there will be a $transfer fee. *** *** agreed to provide us with the documentation; however, to date it has not been received. We remain interested in working with *** *** and wait for the requested documentation to complete the transfer SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)