Bay Area Air Conditioning, Inc.

This order was cancelled on 26-Oct-2016, thank you

The customer was accidentally sent the wrong item by the manufacturer, the item *** *** *** *** Puzzle Pieces is not out of stockThe customer did not want the puzzle they asked for a refund many timesWe would have been happy to send them the puzzle
but again they asked for a refundThey have received a refundShipping is non refundableThis matter was previously resolvedThe customer was advised they could keep the wrongly ship product and that we would refund them, we never offered their shipping as we would have sent the puzzleThank you

Complaint: ***
I am rejecting this response because:
If I had known the price would jump during checkout, I'd have taken a screenshot of the listingWho takes screen shots of things before they buy them? Nobody, because nobody expects a seller to bump the price up 500% while they're paying for the itemWhen I went to the item description to contact the seller after having the checkout issue, the price reflected the new amountThe current listing is even higher than what's mentioned in the seller's response - $206.98, not $You won't see the $price in your sales history, because the price changed while I was trying to pay for itIt's in the listing history somewhere because that's how much it was listed for when I put the item in my cart and started the checkout processSpeak to whoever does the price changes for the *** store, surely they'll remember doing thisI've attached a screenshot of the current listing for reference
Regards,
*** ***

I'm sorry the customer does not accept our responseAs we have previously mentioned to the customer, we do not refund original shippingShipping is a service and is not refundableThe customer was also provided a return label which was paid for by us, we did this as courtesy to the customerThe customer actually should have incurred this feeThe item was returned directly back to our warehouse and inspected, they have advised the item is not defectiveThe customer has been refunded according to our return policyWe understand the customer may not agree with our policy but this matter is resolved to the best of our ability and we will no longer be responding to this issueThank you

Complaint: ***
I am rejecting this response because:While the refund for the one damaged chair is a nice gesture I still have a table and only three good chairs. This does not resolve the issue when what I ordered was a table and four chairs
Regards,
*** ***

The customer filed an *** claim, please refer to this claim for further informationThank you

We are sorry the customer is not happy with the item ordered. Please refer to your return instructions or your dispute with your bankThank you

*** ***
I am rejecting this response because:The company is quoting information from their websiteI purchased the item from ***A copy of the *** picture and description was e-mailed to (and ignored) by ***They are requiring $to ship the new board which is about 13% of the items cost, which seems ridiculous since they did not send the product listed on ***'s siteAdditionally, there was no where in the *** checkout process that I saw allowing me to make comments

If the is wrong, what model did they receive? The description below is from the manufacturer directly.*** part #X8789Fits *** model #PCO16-28.Nominal size x x (Actual size 3/x 1/x 3/)Pre-applied gasketing on the assembled filter prevents air by-pass.98% efficient
filtration media.High efficiency filter media collects small dust particles before they can collect on your coils.No assembly required...no combs needed...filter just slides right in!What is MERVLasts up to MonthsLasts up to Months

Complaint: ***
I am rejecting this response because:
This is a copy of my receipt from my purchaseIt clearly states that this product is supposed to come with the bench seatIt was not a courtesy as they are implyingI paid for it! This is not acceptable! There has been no courtesy whatsoever! I pain for a table AND bench seatingIt is all very clear in this receiptThe company did not give what I paid for so I want my money backThis is a shame and the company should be completely ashamed of themselves for treating a paying customer this way
Regards,
*** ***

Hello,Our records indicate we refunded the customer on 10/10/to whichever form of payment was used on ***We do not see the customers billing information so we would not be able to assist with what happened to the finds after we process itPlease contact ***I can confirm the
refund was issued to ShopWe are unable to process it again.Thank you

Complaint: ***
I am rejecting this response because:There is not enough information to accept this responseDid they read the complaint? They are named in *** as the company through which this sale is being made
Regards,
*** ***

Order was refunded

Complaint: ***
I am rejecting this response because obviously by the MANY MANY complaints about this company on the Revdex.com, they sell sub-par products that are made cheaply and their customer service is NILL. I paid them $to ship their inferior product so why can't they return that to me? They got my money and I got nothing so I want the ENTIRE AMOUNT that I paid returned to me. And yes, I did refuse a replacement because of the quality of their products. The old saying is true that you get what you pay for. As for "Buyer's Remorse", I definitely have it, in that I regret ever ordering anything from this company and I've made this complaint so that others will be aware of their shoddy products and terrible customer service. Putting a clause like that in their refund policy should be considered theft because they're keeping money that IS NOT theirs and they're able to get away with it because of the "policy" they have in place
***BUYERS BEWARE***
*** ***

Complaint: ***
I am rejecting this response because: I have asked like times now for a free return label as the Seller has a website listing error Buyer should not also have to lose shipping costs on such a heavy item
Regards,
*** ***

This order was sent to us for (1) *** *** ***- Golf Bag *** Rain Protection, which was shipped and receivedDue to *** listing error we offered the customer a free return label and the item was received today 12/A refund will be issued shortly

Please see the description of the item purchased by this customer: *** babies are play dolls with personalityThese affordable and distinctive dolls offer a great amount of fun and stimulate the imagination*** baby dolls promote the joy of childhood and create special memories
for all Each La Newborn doll is created with extra attention to detail to ensure a true to life lookThese little darlings come in cute onesies and matching blanketsThis is the anatomically correct versionBoy baby doll only (shown in blue) girl baby doll is sold separately Features inch Special Edition doll All vinyl scented body No hair Open eyes Boy with blanket and bracelet Premium quality *** doll Boy baby doll only girl baby doll sold separatelyThis is the anatomically correct version, which means having the *** *** plainly represented. It is the customers responsibility to familiarize themselves with what they are ordering, as our description is very clearThe correct item was shippedWe do not accept returns without the original packaging, please see our return policy. Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. The customer was also contacted by a supervisor on Jan 5thSee below, this matter is closed."I received your messageWe would be happy to accept the item to be returned back to us, however, the item must be in the original packagingWe do not accept any returns that cannot be returned without the packaging that we provided when we shipped the item. Thank you.Sincerely,*** ***Customer Service Supervisor*** ***UnbeatableSale Inc"

Again,The customer paid $to Unbeatablesale.com through ***They were refunded this amount, we could have sent the customer a free return label and they would not have been charged for the return but the customer sent it back at their expense.They paid $to a carrier not to UBS therefore there is nothing for us to refund as we have already refunded all the customers money that they paid to USWe do not have the ability to refund money that wasn't paid to our companyThe customer has already been told this information on multiple occasions. This matter is resolved.Thank you,*** ***

Firstly, please see the attached screenshot of the product ordered, a quantity of ten to the customers state and zip, all available for your viewingThis is available BEFORE an order is placedShipping charges are available prior to orderingWe are not scammers and that statement is a fallacy
Secondly, when the customer requested to cancel this order they were sent an email, here is that email: Notice the verbiage in bold.Thank you for ordering from UnbeatableSale Inc.We received your request to cancel your order for the Lavish Home Abilene Embroidered Shower Curtain with Grommets. We have forwarded your request to our cancellation departmentYou will receive an additional email confirming that the cancellation process has been completed. If this order has already been shipped or is in the process of shipping, we will be unable to cancel the order.If we are unable to cancel your order and the item is eligible for return, please contact us for a RA.PLEASE NOTE: This email is not a confirmation of cancellation. Thank you.This order was not cancelled nor was it ever confirmed cancelled with the customerWe have a no cancellation policy and requested a cancel as a courtesy to the customerWe do not provide cancellations over the phoneThe order has shipped *** *** and is in transit, the shipping was viewable and is still there and available for viewingIf the customer no longer wants the items they can return it to the following address:UnbeatableSale Returns Dept.*** *** *** *** *** ** *** They are responsible for the return freight, if they want to keep the items we can offer dollars off their shipping as a courtesyThank you

Hello,Our policy states, "Delivery and Damaged Shipments 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right awayIf you do not call us within days of receipt of the item to let us know about shipping damage, we will not be able to refund
you2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery3) If you find concealed damage, save the carton and packaging materialCall our customer service department immediately at (888)657-8436."The customer called within days, however; they did not notate any damage and even told our customer service they don't have time to inspect packagesThe claim was filed and denied 13-Jul-2015, there was no compelling evidence which demonstrated carrier liabilityThe customer was advised the items were not returnable and no refund would be grantedOur position remains the same, thank you