Bay Area Air Conditioning, Inc.

Firstly, please see the attached screenshot of the product ordered, a quantity of ten to the customers state and zip, all available for your viewingThis is available BEFORE an order is placedShipping charges are available prior to orderingWe are not scammers and that statement is a fallacy
Secondly, when the customer requested to cancel this order they were sent an email, here is that email: Notice the verbiage in bold.Thank you for ordering from UnbeatableSale Inc.We received your request to cancel your order for the Lavish Home Abilene Embroidered Shower Curtain with Grommets. We have forwarded your request to our cancellation departmentYou will receive an additional email confirming that the cancellation process has been completed. If this order has already been shipped or is in the process of shipping, we will be unable to cancel the order.If we are unable to cancel your order and the item is eligible for return, please contact us for a RA.PLEASE NOTE: This email is not a confirmation of cancellation. Thank you.This order was not cancelled nor was it ever confirmed cancelled with the customerWe have a no cancellation policy and requested a cancel as a courtesy to the customerWe do not provide cancellations over the phoneThe order has shipped *** *** and is in transit, the shipping was viewable and is still there and available for viewingIf the customer no longer wants the items they can return it to the following address:UnbeatableSale Returns Dept.*** *** *** *** *** ** *** They are responsible for the return freight, if they want to keep the items we can offer dollars off their shipping as a courtesyThank you

Complaint: ***
I am rejecting this response because:This a case of a company picking on the customerFirst of all the day return policy says I have days to return the item and since I did not receive my item until February 18th and yes I have the shipping label to prove it as well as the shipping company to verify it, NO my days has not passedThis company doesn't know when I received the item or what even came with my itemI would have taken the delivery of the bench had someone ever called me back from the company as they continued to say they would do when I called inquiring about itAlso the company called me a liar when I told them this product came with a bench which obviously by the receipt I sent and the ad it does come with a benchFor some reason they think the are doing me a favor by offering to send me something I paid for! I have small children who had to eat at the couch and on my carpet which got stains on themI had to purchase another table set because the company never called me back as they said the would regarding this matterI have my phone recordsI never received a call from themOn the last day I spoke with them they said they would have a supervisor calm me back about this matterHe never called eitherThis is terrible customer serviceI want my money and I want a return labelI am not up for a compromise any moreI am the customer who purchased a productThe product was wrong I demand my money back! That is to include shippingIf they do not want to issue a label they can include the return shipping costs into my refund.
Regards,
*** ***

Hello,Our policy states, "Delivery and Damaged Shipments 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right awayIf you do not call us within days of receipt of the item to let us know about shipping damage, we will not be able to refund
you2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery3) If you find concealed damage, save the carton and packaging materialCall our customer service department immediately at (888)657-8436."The customer called within days, however; they did not notate any damage and even told our customer service they don't have time to inspect packagesThe claim was filed and denied 13-Jul-2015, there was no compelling evidence which demonstrated carrier liabilityThe customer was advised the items were not returnable and no refund would be grantedOur position remains the same, thank you

Complaint: ***
I am rejecting this response because:I did not say I was accepting onlyIf noticed by the Bill of lading signed with prejudice chairs not includedThat is a lie and no did I say I was purchasing only the table. if you notice the ad clearly states a setI paid *** and charged to credit card not unbeatable SalesThis is the type of tactics this company has resorted to
Regards,
*** ***

Unbeatablesale.com has a no cancellation policy, when the customer spoke to our service team on 19-Apr-we told the customer we would ATTEMPT to cancel this order but this was not a guaranteeWe do not guarantee any cancels after an order is placedThis policy is also available for the
customer to view on the Walmart siteThe order was not cancelled nor was it confirmed cancelled and was delivered 26-Apr-The customer may return the unwanted item to *** *** *** *** * *** ** or if they do not want to pay to return the item, we can offer 50% off the shipping for the inconvenience

We do not issue return labels, if the customer would like to return they may use the aforementioned return authorizationThank you

I do sincerely apologize, I do not see these orders in Unbeatablesales systemI do not know if this is the company you should be communicating withI am unable to address this issue without pulling up the order

Thank you for allowing me to clarify, the customer called us once on 21-Feb-stating the item was too small and she needed another size, unfortunately, we do not offer exchangesThe customer must place a new orderPlease note the customer did not receive the wrong size or the wrong item,
it was too smallWe do not issue labels for buyers remorse returns, as stated in the return instructions they received and used to send back the itemIt states: "Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured."We advised the customer of our policies when they incurred about their return freight, we cannot refund money paid to a carrier number one, number two the return is the responsibility of the customer so it would not be refundableWe apologize if he customer did not read our policies on ***Return Policy Unbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeIf an item arrived damaged, please contact us at 888-657-so we can file a claim with the carrierWe will not accept returns on damaged items if we have not been contacted first.Please Note:1) For all furniture items we will replace any parts that are damaged(if applicable) but the item may not be returned if you changed your mind.2)We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or children’s furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened or used.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened/used (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Auguntil Oct - after October Also, we will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been wornPlease note that costume styles can change without notice due to a change in the manufacturer's productionThese changes, no matter how slight, are beyond our controlWe apologize for any inconvenience.6)We do not accept returns on any food or perishable items

The customer has been refunded in accordance with our policiesNo additional refund is due, we have previously addressed this matterWe consider this matter closedThank you for your inquiry

Complaint: ***
I am rejecting this response because:As my complaint stated, I already spoke to customer service on the phone twice and I answered many questions like this one You're supposed to be responding with a way to fix this problem No it was
not used
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I expect a full refund They took my money for am item they clearly did not have I should not be out one penny because they screwed up Full refund They can have mer Chandigarh back with a prepaid shipping label
Regards,
*** ***

We apologize for the inconvenienceUnfortunately, we do not have the ability to refund money that was paid by the customer to a carrier to return an itemThat money was to paid to us and is not refundable by usAlso, our distributor states the label changed not the itemWe can refund
the $7.98, but our policy states return freight is the customer responsible and original shipping is not refundableThanks

The item was delivered 05/04/The order is not eligible for a refund, we do not take returns on furnitureWe apologize for any inconvenience, delivery generally does not take more than 2-weeks for furniture. Thank you

The customer received the item orderedThey have already been provided return instructions and informed by a supervisor that we do not issue labels or have the ability to reimburse return freight, since its paid to a carrierAs well, as a courtesy we offered to refund their original shippingThis
offer stands. ORDER #: ***REFERENCE #: ***ITEM #: ***Dear ***,Thank you for ordering from UnbeatableSale, Incand we are sorry that your order did not arrive as expected.We make every effort to please our customer and always strive to provide outstanding customer service!We would therefore like to offer you an option of not having to have to return it.Please advise if keeping the product at a discount would change your mind, and if so how much ? This option may make the product more enjoyable or useful to you or someone you may know; as well as save time and possible hassle of the return process.Please let me know…If of course you would still like to proceed with the return, your RMA # is: ***Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *** ** ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service***ORDER #: ***REFERENCE #: ***ITEM #: ***Dear ***,Thank you for ordering from UnbeatableSale, Incand we are sorry that your order did not arrive as expected.We make every effort to please our customer and always strive to provide outstanding customer service!We would therefore like to offer you an option of not having to have to return it.Please advise if keeping the product at a discount would change your mind, and if so how much ? This option may make the product more enjoyable or useful to you or someone you may know; as well as save time and possible hassle of the return process.Please let me know…If of course you would still like to proceed with the return, your RMA # is: ***Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *** ** ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service***

The customer was refunded their shipping as advised in their phone call with ToniannThis matter is resolved and we will not be responding to this case any longerThank you

We do not accept returns on opened electronics, the item was inspected by the warehouse manager as well as the CS manager and it was openedIt was returned to the customer and no refund is dueThank you

Complaint: ***
I am rejecting this response because:
I think that the terms of return should have been posted on the website so people would know whether to purchase from this company or not
Regards,
*** ***

We will no longer be responding to this Revdex.com, as the customer was refunded in fullThank you for your inquiry

The customer has been fully refunded for this orderThank you

Orders placed on the *** website shipped and sold by *** qualify for free shipping over dollarsThis is a *** specific promotion and does not apply to third party sellers on ***, this information is explained as such on the *** siteSince this customer purchased by
Unbeatablesale.com through *** they are subject to our shipping charges, lead time, policies, etcThis is also explained on ***'s siteThe customer called our company on 19-May-to cancel the order due to shipping charges, we offered the customer half off their shipping and they declinedWe have a no cancellation policy so the order was not cancelledThe customers order shipped and was returned and refunded 7-Jun-per our policy.Cancellation Policy We do not cancel orders preship at this timeOur goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking feePlease - Always provide a valid phone number so that we can contact you to schedule deliveryReturn Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.Thank you