Bay Area Air Conditioning, Inc.

The customer received the correct item as our listing states these are assorted and the color is shipped at random, Giant Sifting Enclosed Cat Pan - Assorted - CP*** had listed this item as a specific color which is an error on their partIn an effort to satisfy the customer for
***'s error we offered a substantial discount to keep the items or we offered a free return label although their was no seller errorThe customer chose to return the item, at our expense, and has been refunded in accordance with our posted return policyThis matter has been addressed multiple times directly with the customer and to ***This matter is resolved

The customer filed a charge back dispute with *** on Sep 9, 2017, per Revdex.com guidelines we are unable to assist when a charge back is placed on an order

The customer was offered $100 compensation off the chairs or a return label for a full refund, they advised they would take the discount which has been applied. This matter is closed. Thank you.

We are sorry for any unfavorable experience you may have had with our company. As a courtesy, I have issued a full refund and you may keep the item. Thank you for your feedback.

Complaint: [redacted]
I am rejecting this response because: This product was advertised to fit but does not. It is not my fault. It will cost me almost as much to pay for return shipping as the original purchase price. You can refund my original purchase price and I can throw it away? As far as you not being able to provide a return shipping label, again it is not my fault that you do not have your company structured properly to provide adequate customer service. 
Regards,
[redacted]

As explained to this customer on numerous occasions this was a [redacted] the item we sell with this sku and price and how we listed it on [redacted] is for the item "All Things Cedar [redacted] Slotted Gift Lid" which is what the customer received. We understand the customer thought they were buying a...

wishing well, however; the sku for the wishing well is [redacted] and he purchased sku [redacted], as well our company does not even sell this item, so we cannot supply it nor would we list it. The manufacturer sells the actual wishing well for $287 dollars item: [redacted] if the customer would like to purchase it from them. To rectify this [redacted] issue, we sent a return label [redacted] [redacted] on 9/19/2017 for a full refund. This is the only option available to the customer. Thank you.

We apologize for the customers dissatisfaction with their order. They only ordered black ink, I do not see any other orders. As well, we emailed and offered half off as a courtesy as they sent us emails telling us they threw this out, although they appear to have received what the ordered. Here is...

the description:Maximum brilliance of color.Fully intermixable and intended for use with dip pen, fountain pen, technical pen, and airbrush.Non-waterproof to ensure no clogging and good flow characteristics when used in fountain or dip pens.Lightfast.Size - 30ml.Calligraphy InkColor - Matte Black

Hello, This order was cancelled on 18-Sep-2017, per the customers request. Thank you for your inquiry.

We are no longer responding to this issue as the refund was placed, matter resolved as advised many times. Please check with [redacted] if you do not see the refund, as we do not have your billing information. Thank you.

Our records indicate we emailed the customer 7 times since they contacted, we apologize if they are not getting our emails.

Complaint: [redacted]
I am rejecting this response because: I have provided clear evidence that the seller had a significant error associated with their listing.  I am disappointed that they will not take responsibility for it.  I do not believe a buyer should be held responsible for any cost associated with a seller's error, this includes shipping costs.  Again, I request a full refund of the product including shipping costs.As of today the listing with the error remains on [redacted]'s website and can be viewed here:  https://[redacted]#about-item  A screenshot is also attached.
Regards,
[redacted]

We do not accept returns on opened personal care items, that is unsanitary. Please see number 3 of our policy. The customer will receive a replacement since the item had a "hole" in it. Thank you.Return PolicyOur return policy is one of the most highly rated today. Unbeatablesale.com has a money...

back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.

The customer will be refunded according to policy once the item is returned. The customer is responsible for returning the item at their expense before a refund will be issued. This was advised to the customer in a telephone conversation today, 7/26/2017 with a supervisor. Thank you.ORDER #:...

  REFERENCE #:    [redacted]ITEM #:   [redacted]Dear [redacted],Thank you for ordering from UnbeatableSale, Inc. and we are sorry that your order did not arrive as expected.We make every effort to please our customer and always strive to provide outstanding customer service!We would therefore like to offer you an option of not having to have to return it.Please advise if keeping the product at a discount would change your mind, and if so how much ?    This option may make the product more enjoyable or useful to you or someone you may know; as well as save time and possible hassle of the return process.Please let me know…If of course you would still like to proceed with the return, your RMA # is:  [redacted]Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:[redacted]PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service[redacted]

Complaint: [redacted]
I am rejecting this response because:All four items were sent back to the company at the same time.  The tracking number in questions is...

[redacted].  This information has been sent to the company numerous times.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I ORIGINALLY  agreed to purchase 4 chairs at the amount of $286. I only received 2 chairs. Therefore, I should only be charged 50% of the amount of $286. They have only refunded me $100 and they were made aware that I will contact the Revdex.com to ensure I receive $43 for half the amount.  I can no longer return the chairs because now I have distributed then as gifts to my relatives considering I needed to purchase a complete set considering unbeatable sales tricked me.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have requested a full refund...

multiple times, through email, by telephone, and through the Revdex.com and it has been 2 weeks now And NO REFUND!!!! I CALLED TODAY AND THEY SAID YOU SENT A REPLACEMENT!!!! IT HAS BEEN A MONThLONG PROCESS WHERE YOU WILL NOT REFUND MY MONEY!!! THAT IS THEFT! FOR THE HUNDRED TIME I DONT WANT A REFUND AND YOU COMPANY IS A SCAM!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:When I made the original complaint on 6/17, it was because I thought the item was solar and it was not. However, I decided to keep the item anyway. Then, on July 27, one of the jars stopped lighting. That is when I made my subsequent complaint and was told I was outside the 30 day return policy and nothing could be done. When I asked to speak to a supervisor, I was then told they would exchange the item for a 25 % restocking fee plus shipping, ONLY IF the item was in its original box with all packing materials. Who saves all that stuff 40 days after having an item? And besides that, once I pay a 25 % restocking fee plus shipping, I may as well buy a new jar! In the interest of good customer service, they should replace the defective item at their expense even if it was 10 days past the warranty.
Regards,
[redacted]

The customer ordered (1) 4D Concepts 89848 Arlington Wall Shelf with Desk - Dark Cappuccino and that is what was recd. The customer sent us a photo proving they received the correct item. The description title etc are for the item she recd and ordered. There was no error. The customer was sent...

return instructions to receive a refund of the item amount only. Original shipping is not refundable. They were also offered a discount to keep the item if they did not want to pay the cost to return. The customer instead refused the item, failing to comply with our return policy. The refund is correct, our policy clearly states DO NOT REFUSE and to use the RA. Here is that policy:Return PolicyUnbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee. If an item arrived damaged, please contact us at [redacted] so we can file a claim with the carrier. We will not accept returns on damaged items if we have not been contacted first.Please Note:For all furniture items we will replace any parts that are damaged(if applicable) but the item may not be returned if you changed your mind.We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or children's furniture.We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened or used.We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened/used (box open or plastic removed) or any Laptops or PC's.We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. - after October 30. Also, we will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been worn. Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience.We do not accept returns on any food or perishable items.No additional refund is due. The customer should not have refused the order as they would not have received any fees had they used the return instructions. Refusals are costly, items go to the wrong warehouse and we are billed the cost of the freight, this is why we have this policy in place. The customer was also advised on the phone on 26-Oct-2017 of this same information.

Please verify the 4th tracking [redacted], it does not show proof of delivery, we will look into this.

We have had Bay Area for several years for service on an existing air and heat pump unit and have had excellent service and honest advice to help keep the unit going.
We bought our new unit from Bay Area this past year. We had a problem with our blower motor recently, and they were here the same day. After diagnosing the problem, they immediately replaced the defective part.
This company is honest, friendly, and has always excelled in customer service. We have highly recommended them to our friends and neighbors for years.
Thank you Bay Area!