Bay Area Air Conditioning, Inc.

We will no longer be responding to this Revdex.com, as the customer was refunded in fullThank you for your inquiry

This matter has already been resolved to the best of our abilityThe customer was allowed a return outside of policy for an item they ordered, no error of the seller.Also, We do not pay for ratings.Thank you

Complaint: ***
I am rejecting this response because:
I think that the terms of return should have been posted on the website so people would know whether to purchase from this company or not
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I had just sent a complaint in to your office on line ,I forgot I believe to tell you why this company won't give me my money back.m They sent me a picture of the box with the ac in it box was banged up on the outside ,which I
know *** ** isn't the softest with handling packages,so now they say I can't get my refund because box was banged up on the outside,never a mention to me about the product inside bring brokeJust email me if you have a y questions for me thanks so much
Regards,
*** ***

For your reference, here is our return policy as listed on the Walmart marketplace:Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RA
Once you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. We do not issue labels and it would be the customer responsibility to return their unwanted item.RMA # is: ***
Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *
*** ** ***

The customer emailed through Sears on 10/5/and stated, "This notification is to inform you that our mutual customer has contacted us regarding their order because (member wants to return this items , item doesn't have good quality, tried the item , assembled the item and its too small found
out after the assembly, please issue a pick up on the shipping address, boxes please issue a pick up, )."The customer was told on four separate occasions that we do not accept returns on furnitureThis information is listed in our return policyThe customer advised during a call with a supervisor that her husband broke the chair when they sat on itHere is a copy of our last email, "We received a response from our warehouse They do not accept returns but they are able to replace any parts that are damage Please send a photo of the damaged parts so we can further assist you Thank you for your patience."We will not be taking these items backs, we will replace the parts the customer damagedThank you

Complaint: ***
I am rejecting this response because:The claim opened with *** has to do with the table not being a full set It does not mention that the table top is missing nor that this company is refusing to take my calls or answer any correspondence I want my full refund and I am not paying a restocking feeThis business has caused me much stress and they refuse to assist The option that they're providing me to send the item back at my expense (plus insured trackable delivery that they're deeming mandatory) and pay a restocking fee results in me paying out just as much money as the actual item itself Their option benefits the company only
Regards,
*** ***

As previously stated, we will not be accepting this return any longer nor will we be issuing any partial discountsAs well, our return policy is available on *** and all sites we sell on prior to making a purchase*** does get involved with the claim, and they closed the claim on our behalf as we have a company policy and we made an exception to the customer.This matter was previously resolved.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind

We have addressed this issueThe customer ordered a buffet and received a buffet, item *** Sedona Rustic Oak Buffet with Solid Oak Table Top ordered and receivedIt is unfortunate the customer disposed of the packaging but we did allow them to return the item as an exception to our policyThank you, this matter is closed

Hello,*** confirmed delivery of this item and we were not paid anythingWe refunded the customer as a courtesy, we do not need to refund them at all as the item was delivered according to ***As well, when an item is lost or damaged we issue FREE replacements, if
the customerchooses a refund, shipping is NOT refundableThis is located in our policy.Thank you

Complaint: ***
I am rejecting this response because:I am not paying for your mistake,
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The Company is now trying to extort a review change from meBelow are the emails that I received after rejecting the company resolution the first timeI have attached these communications from UbeatableSale Customer Service, and Communications From me.(emails are in progression from oldest to newest)On Wed, Feb 11, at 2:PM, UnbeatableSale Custome Service wrote:DATE: 4-Feb-2015ORDER #: ***REFERENCE #: ***Dear *** ***,I am very sorry for this inconvenience.I have received approval to issue a label for the returnof your order. This will be issued afterreceiving your confirmation. Please seethe below instructions and confirm to proceed when complete.To change the current rating to a and the comment to apositive, simply go to our company's "Rate This Store" buttonThesystem will display your evaluation for you to edit.Thank you and have a wonderful day.Thank You,UnbeatableSale Customer service - Negative Feedback TeamTO WHICH I RESPONDED:yes issue the label so that I can ship it back to you, When and how will I receive this label?TO WHICH I RECEIVED: On Thursday, Feb 12, at 6:AM, UnbeatableSale Custome Service wrote:DATE: 4-Feb-2015ORDER #: ***REFERENCE #: ***Dear *** ***,It will be issued via email and will be issued aftercompleting the below:To change the current rating to a and the comment to apositive, simply go to our company's "Rate This Store" buttonThesystem will display your evaluation for you to edit.Thank you and have a wonderful day.Thank You,UnbeatableSale Customer service - Negative Feedback TeamRegards,
*** ***

The customer will need to take up their complaint with ***, as these are our policies and we were doing *** a favor by helping out with this very old orderWe are not refunding anything additional on this orderWe advised *** the return was at the customer expense and that we don't take returns over days or on furnitureThis matter is closed.Here is what was emailed *** FOUR months after the item was ordered:Good morning,The customer received the item un assembled in errorWe sent the customer the brackets that he needs to put the chair together, along with instructions on how to attach the brackets to the chair so it can be assembledThose parts have been receivedThe item is not defective.If the customer no longer wants the item please be advised we do NOT accept returns on furniture and I will be allowing this return as an exception to this policy.The customer is responsible for returning the item at their expense, and the item shipped freight so it will be costlyWe do not issue labels or call tags.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured

Complaint: ***
I am rejecting this response because:
I have stated to Unbeatablesale.com in separate emails as to what the dimensions of the filters I received actually areAGAIN, the dimensions of the filters I received are 3/x 3/x 7/In addition, the filters I received have NO gasket material on them even though the website listing states differentlyI explained this in two emails to the company, as well as tried to call customer service about this issueUnfortunately, customer service ALWAYS drops my call before a representative will answerVERY FRUSTRATING!!
Regards,
*** ***

Customer rec'd wrong item in errorWe would have been happy to send the correct items but customer gave no time for us to provide a resolution(only two business days before a return label was sent) and demanded a refund instead
of the correct itemsWhen a customer requests a refund, that is considered buyers remorse regardless of the situation as she is stating she no longer wants her order therefore shipping is not refundableAll of this listed in our return policy, we would have happily sent her the item ordered but again, customer asked for a refund and the proper refund has been receivedThis matter is resolved and we will no longer be addressing itThank you Revdex.com for allowing us to rectify this

Complaint: ***
I am rejecting this response because: I except product cost from *** prompt payment back on card.Unbeatable sales got product befor daysThey should have paid for returned
item.If they refund my I will be fully Satisfied
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Your funtoymall.com site is at faultThere is not a no cancellation policy listed on this siteAlso, shipping is not quoted prior to charging the cardI cannot prove this for fear of purchasing another item from your site that you will claim to be unable to cancelThis was an unauthorized charge.I have yet to receive the item.
Regards,
***

Complaint: ***
I am rejecting this response because:
If possible, please carefully read my complaint I am taking exception with the photo As you can see, the photo is dark by itself and also particularly dark on the exact length where the chrome strip runs As you have told me in our previous e-mails, the paragraph description describes some of the set, not every detail But that is not a general pass for you The photo shows a jet black footboard only and it is the only piece I bought If your Company wishes to not re-write the description and post new photos, that's your business, but if you're selling broken lots with words & photos that were previously picked to sell the whole pieces - then there are bound to be complaints In sum, is there a photo posted that shows a chrome strip or not? If not, then you should consider a refund in order to not get caught in a Bait & Switch issue
Regards,
*** ***

Reseller rating issues are unrelated to this Revdex.com, if the customer wants to return the item this is third time they are getting our return instructionsWe don't issue labels, please read our return policyPlease refer to our return policy to clarify your confusion.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ 08701ts assistance with that issue they may contact that dept.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ

Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind. We have records of emailsWe do not issue labels, nor do we take back returns on furniture at allThe only reason we would accept this e turn is due t the order being placed on ***There polciy states, furniture must be returned by the customer within days from the date of deliveryThe customer may contact *** if they are not happy with this responseThis matter is closed.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *
*** ** ***