Bay Area Air Conditioning, Inc.

MATTER WAS ALREADY RESOLVED PRIOR TO COMPLAINT.UPS RETURN LABEL ISSUED AND USED 24-Jun-2016. CUSTOMER STATED THEY ARE RETURNING THE ITEM FOR A REFUND.THANK YOU.

Complaint: [redacted]
I am rejecting this response because:Although Unbeatable Sale refunded my original cost of the item and my initial delivery charge - I was forced to pay the return shipping cost, even though they admitted that the mis...

information about the product they sent me was wrong, because " [redacted] misquotes their products".  Why am I responsible to pay out of pocket to return an item that was sent to me under false pretenses?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the merchant's warehouse has absolutely no relevance in this situation. The merchant is located in New Jersey and the item was drop shipped from the manufacturer...which is located in my state (**) about an hour away from me. Again, I have spoken directly to the manufacturer which has explicitly stated that the issue is covered under the one-year manufacturer's warranty they provide. However, the claim MUST be initiated by the merchant, NOT the consumer. Unbeatable Sale continues to refuse to cooperate, instead attempting to sell me replacement parts at my expense, which the manufacturer has strongly advised me NOT to do under any circumstances. This issue will remain unresolved until Unbeatable Sale facilitates the repair through the manufacturer. Signing for the package, as the manufacturer has clearly stated, is completely irrelevant in this situation.
Regards,
 [redacted]

We apologize that this item was lost by [redacted] and that tracers take 7-10 days. We do not ship replacements when tracers are started as [redacted] may find the item and deliver it, we apologize if the customer does not understand or agree to that, it is policy. A replacement item has been shipped today via...

[redacted] standard ground, and the tracking is [redacted]. We appreciate the customers patience while we addressed the issue.

This item shipped on 2/12/15, the tracking is [redacted] and is traceable at http://www.ec[redacted].org/We ship within 3-8 business days and the order shipped within four days. The customer was also already provided a 10% discount for the inconvenience. This matter is resolved.

The cutsomer was refunded in full. We consider this issue closed.

Complaint: [redacted]
I am rejecting this response because: my whole point of my claim was that they misrepresented what I was purchasing.  By putting Set 16 they made it seem like you were going to receive 16 paint sets instead of 1 (again - who would pay $12 for a single watercolor paint set that you can buy at any [redacted] for $3).  With their exorbitant shipping & handling charge of $17 they are betting on the fact that you won't bother with returning the items once you realized you have been scammed.  
Regards,
[redacted]

Actually, we copy and pasted the listing directly form [redacted]. The customer received what they ordered as their confirmation email states. They ordered one rolling tote and not a set.If the customer ordered a four piece luggage set it was not from our company, as the order with us for for (1) [redacted] LUGGAGE [redacted]-PINKLEOPARD [redacted] ROLLING SHOPPING TOTE - PINKLEOPARD Customer received return instructions previously, we do not issue labels.And here is the description from our listing on [redacted].Description Item # [redacted] Model # [redacted]-PINKLEOPARD [redacted] LUGGAGE [redacted]-PINKLEOPARD [redacted] ROLLING SHOPPING TOTE - PINKLEOPARDRolling shopping tote has a convenient front pocket, sturdy metal folded frame that can fold easily to store when not in use. Lightweight - only 4 lbs! Made of durable polyester and has a fold over flap to protect your contents. Measures 14"L x 8"W x 24"HWarranty: 5YR - Ship Weight: 3.50 lbs.

Complaint: [redacted]
I am rejecting this response because:  As of this moment on April 23, 2015 at 3:37pm - there are no funds from either [redacted] and/or Unbeatable Sales in my bank account.  
Regards,
 [redacted]

Complaint: [redacted]
I am rejecting this response because: It wasn't that I didn't want the item you kept sending me broken items! Should I keep returning until you send me a good one! That isn't right. You have poor inventory. I don't want to deal with you anymore. You should still refund my shipping since it is your fault!
Regards,
[redacted]

We do apologize for the VERY LONG delay, the item was shipped and will be delivered shortly. Tracking is [redacted] with [redacted].

Hello,Thank you for your inquiry. Firstly, this item was delivered on 6/22/2016 and we have a 30 day exchange/return period which has passed quite some time ago. However, we already addressed this issue through an escalated issue between [redacted].com, where the item was purchased, and ourselves. This...

item is sold by the each, not a 6 pack, their listing was wrong and the customer received the item exactly as we sell it.Customer called us on 22-Jun-2016 was advised they received the correct item and was given return instructions. On 24-Jun-2016, we received an escalated issue from [redacted]. We offered, as a courtesy, a return shipping label or a discount of 50% off to keep. [redacted].com offered this resolution to the customer the same day.We did not hear back again until 2-Aug-2016. Customer declined our offers, which is fine, as this item is no longer eligible for a return.The customer may keep the items and this matter is now closed.

I am rejecting this response because: I am asking for two things. Unbeatable Sales needs to put the correct picture in their ad on [redacted].com, and I would like a check for the difference ($19.53) between what I paid for this product and what I could have gotten it for if I had known this was what I was buying.1) They have not addressed the issue of false advertising. The first picture I attached (Original [redacted] Tea) is the picture they have on their [redacted].com ad. The second picture I attached (white and orange box of Sweet and Spicy tea) is what I received. Many people are very eager to find a source of the original [redacted] tea, so we pay extra money for this, thinking it is the product we have been searching for. It's not the same product. I learned (from the [redacted]) that three ingredients have been omitted from the original recipe to make this new Sweet & Spicy tea--ginseng, papaya leaf and dandelion root, and we can tell the difference. The orange and white box of Sweet and Spicy tea is commonly available at a more reasonable price. Unbeatable Sales needs to display the correct picture so customers can be aware of what they will actually receive. 2) With shipping, I paid $42.27 for 6 boxes. 6 boxes of the Sweet and Spicy (caffeine free) is readily available from [redacted] with [redacted] Prime (free shipping) for $22.74. I will keep this tea, but am requesting a refund for the difference between what I paid and what I could have gotten it for. I would like a refund of $19.53 as well as for Unbeatable Sales to change the picture in their ad to the orange and white box of Sweet and Spicy tea.

Here is a copy of the customer confirmation email. This matter is resolved.Thank you for ordering from UnbeatableSale Inc.!DATE:   8-Oct-2014ORDER #:   [redacted]REFERENCE #:   [redacted]BILLING TO:==========[redacted]   SHIPPING TO:===========[redacted] ==================================================================Ordered: 1   EGLT28081   Autel.Us AUMD802-CABLE OBDII Cable for MD802/419/519/ MD802-CABLE   $42.49   ==================================================================Please allow 3-8 Business days for your order to ship and for any additional transit time. Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know.Product Total: $42.49Sales Tax: $0.00Shipping: $7.99Grand Total: $48.36Balance Due: $0.00Thanks for your order! You can check for the status of your order online on our website. An email with tracking information will also be emailed to you.Please note that our customer service department is open Monday through Thursday from 9am-5pm EST, and Friday from 9am-3pm EST. they can be reached by phone at [redacted] or via email: Service at unbeatablesale dot com anytime.

I am rejecting this response because:

Complaint: [redacted]
I am rejecting this response because: I would like the case reopen because I believe they are still fraudulently advertising and still ripping people off.  They've had plenty of time to fix the issue but they still haven't.  (Here is there listing -[redacted]First, if what they say, and Amazon listed it incorrectly, why hasn't it been fixed yet. Its because Amazon doesn't control it, the seller does and the seller is a fraud. It still states Genuine PCI brand ink and toner for use in Lexmark printers.Color - BlackPage Yield - 30000It still has a photo of the box that states "PCI Toner Cartridge"Second, in my email to them, I said I would keep the item for $20 including shipping, which required a refund of $30.82.  They decided to do whatever they wanted to do and only issue a refund of $21.52.  (BTW, which I didn't agree to. They just went ahead and did it)  There first email to                    Dear [redacted],                    Thank you for ordering from UnbeatableSale, Inc. and we are sorry that your order did not arrive as expected.                    We make every effort to please our customer and always strive to provide outstanding customer service!                    We would therefore like to offer you an option of not having to have to return it.                    Please advise if keeping the product at a substantial discount would change your mind, and if so how much ?                        This option may make the product more enjoyable or useful to you or someone you may know; as well as save time and possible hassle of the return process.                    Please let me know…                    If of course you would still like to proceed with the return, your RMA # is:  [redacted]                    Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging). Also if possible please include the packing slip that you received with the order.                    Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.                    Please return the item to the following address:                    UnbeatableSale Returns Dept.                    [redacted]
                    [redacted]I bought the item for 43.04 + 7.78 shipping. They asked in this email what price I would keep the item. I told them I would keep the item for $20 including shipping, which required a refund of $30.82.  But like I said above they just did what they wanted to do and didn't do what was right. They made mistake and they should fix the issue.  In addition, to make the issue even worse, if they said they were going to refund me everything and I could keep the item for $20 not including shipping then why did they only refund $21.52.  Which is half of the original cost, not including shipping (Only $21.52). Not the $20 that they agreed to.  Even if I wanted to ship the product back why do I have to pay for shipping both ways since they advertised the product as toner cartridge but only sent a drum, why is it my fault, and I have to incur the cost to ship the product back to them, when they are in the wrong. I appreciated you reopening this case and I hope to get them to change their ways of doing business before other people get hurt.Sincerely,[redacted]

Unbeatablesale has a no cancels policy, this information was advised to the customer in an email on 12/5. Here is a copy of that email:Thank you for ordering from UnbeatableSale Inc.We received your request to cancel your order for the  [redacted] Wall Mural - 98...

in.. We have forwarded your request to our cancellation department. You will receive an additional email confirming that the cancellation process has been completed. If this order has already been shipped or is in the process of shipping, we will be unable to cancel the order.If we are unable to cancel your order and the item is eligible for return, please contact us for an RA.PLEASE NOTE: This email is not a confirmation of cancellation.  Thank you. This order was not able to be cancelled, and has shipped. If the customer no longer wants the order that they ordered they may return it.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]

We do apologize but that is not accurate. We refunded this order in full. Please contact [redacted] if you have not received the full amount.

Yes, they are all Unbeatablesale.com websites.http://www.unbeatablesale.com/shippinfo.htmlThank you.

Hello,The customer received what was ordered. The order came to us for (5) C-Line Products Inc CLI58300 C Line Expanding File 7 Pocket 6 Tab, nowhere on the listing or description does this ad mention that this is a pack or multiple quantity. The customer claims this is false advertising but...

clearly they received what was ordered. We will be unable to send the customer any more items, as there was no error on the seller part on this order.At this time, as a courtesy, I will grant the customer a refund of their item cost and they may keep the 5 folders which they ordered.We consider this issue resolved to the best of our ability.Thank you.