Bay Area Air Conditioning, Inc.

Complaint: [redacted]
I am rejecting this response because:1 nobody threatened anybody. If that's the case please send the recording as the calls are recorded2. I advised the company that the bloalzzard was coming and if I did put it outside I did not want to be responsible for the product. They agreed. 3 the company gave me a hard time from the beginning, complaining that I was complaint because it was only 30.00. I do not accept the behavior that this company has displayed to a costumer. They did refund my card. However I was treated very Rude and now lied upon saying I threatened somebody. I want a apology for this and then I will call this matter closed 
Regards,
[redacted]

The customer has filed a [redacted] chargeback dispute. We are unable to assist customers who has filed chargebacks with their bank through the Revdex.com system. Please refer to the instructions provided by [redacted]. Thank you.

In order to issue a refund, please use the label that was issued on 2/6/15, UPS [redacted]. Once the items are returned a refund will be issued, we do not issue refund prior to returns being received. The label has not been used to date. Thank you.

Complaint: [redacted]
I am rejecting this response because:  The original packaging was 2 pieces of Styrofoam in a box. ?? What 'ELSE' are you looking for?  I hope this business doesn't get to do this to everyone they sell to! Will be putting a letter to your congressman in the mail asap!
Regards,
[redacted]

THE CUSTOMER CLAIMS WE SENT THE WRONG ITEM, THIS IS FALSE. THE MANUFACTURER CHANGED THE PACKAGING TO CARDBOARD FROM PLASTIC FOR ENVIRONMENTAL REASONS. IT IS THE SAME PRODUCT, IF THE ITEM IS NOT TO THEIR EXPECTATIONS THEY MAY RETURN IT TO 195 LEHIGH AVE SUITE 5 LAKEWOOD NJ 08701 WE DO NOT ISSUE...

LABELS FOR UNWANTED RETURNS. THANK YOU.

We are sorry that your order did not arrive as expected.Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible...

please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:[redacted]

Complaint: [redacted]
I am rejecting this response because: Unbeatablesale.com refuses to resolve this complaint.  They also refuse to respond to anymore correspondence from the Better Business Bearu as you can see in their previous email.
Regards,
[redacted]

We are sorry the customer did not like the item they purchased. We will let the manufacturer know of their dissatisfaction. Thank you.

The customer received what was ordered as advised by our [redacted] representative, as well the customer was refunded in full and allowed to keep the merchandise as a courtesy. We had already addressed and resolved this mater previous to this complaint. Thank you.

We have a no cancellation policy. As well, once an order is shipped it cannot be cancelled therefore the customer is expected to accept delivery and properly return the item with a return authorization. In this case, the item shipped and could not be cancelled the customer refused to accept delivery...

and refused the order which resulted in large fees that the customer is responsible for. All of this information is located on [redacted] where the item was purchase, the customer can educate themselves on sellers policies prior to placing an order. The cost of the return freight for refusing the item and the restocking fee were subtracted by what the customer paid for the item and the customer was only eligible for a refund of $51.66 which they have received. The customer is not due any additional refund, both [redacted] and the customer have been advised of this. The matter is resolved. See policies below which customer agrees to when placing an order with our company. Cancellation PolicyWe do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee. Please - Always provide a valid phone number so that we can contact you to schedule deliveryFreight & Shipping Charge Policy All items sold by UnbeatableSale.com have a set shipping charge based on items weight. Most items ordered from unbeatablesale.com are shipped via UPS. Please allow 3-8 Business days for your order to ship and for any additional transit time.There will be a $15 Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know. Extra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments. Many of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. - after October 30. Also, We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been worn. Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction

Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]Here is our policy page for your records.Policies Privacy Policy Unbeatablesale. Inc. will keep all your information completely private and will not provide information to any third parties. See below for more information.Price Match PolicyHere will find the most incredible deals on the latest furniture, electronics, gifts, health, and baby items. We guarantee you won't find any of our unique deals anywhere for less. If you do, we'll match that price guaranteed before the order is placed.What type of product qualifies for our Price Guarantee? The product must be an exact match to the one carried on Unbeatablesale.com, be in-stock and available for purchase at the other website. Does not apply to items on other sites where item is listed as Sale or Clearance. Cannot be combined with a coupon or other discount. The competitor cannot be an auction site.Cancellation PolicyWe do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee. Please - Always provide a valid phone number so that we can contact you to schedule deliveryFreight & Shipping Charge Policy All items sold by UnbeatableSale.com have a set shipping charge based on items weight. Most items ordered from unbeatablesale.com are shipped via UPS. Please allow 3-8 Business days for your order to ship and for any additional transit time.There will be a $15 Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know. Extra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments. Many of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. - after October 30. Also, We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been worn. Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfactionDelivery and Damaged Shipments 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you. 2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. 3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at (888)657-8436.Payment Options We accept all major credit cards as well as [redacted] payments.re...

The customer has placed a ** dispute, we are no longer able to assist via the Revdex.com when a dispute is placed.

We do not issue return labels for customer returns. As you have returned the other pieces at your expense you will be required to pay for this as well, we will not issue a refund until all parts are returned as this is ONE item not parts or pieces and there is no way to facilitate a refund for a customers improperly returning an item in parts. We will no longer be responding to this Revdex.com case as we have already provided our policy multiple times. Please see below. Thank you.Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.

The customer ordered one and received one, if the listing said 3 pack, which it did not, and they did not receive three than we would be at fault, but again it does not. Customer made an assumption based on cost and that is not the fault of the seller. If they are seeking a refund, they may return the item. Thank you.

This order was placed on 4-Feb-2015, that day the customer called to cancel as THEY ordered the wrong item. Unbeatablesale.com has a no cancellation policy as listed on [redacted] and all sites and the order was shipped 5-Feb-2015, it was not cancelled nor confirmed cancelled. The tracking is...

[redacted]. The customer was sent return instructions to return the item they ordered incorrectly on 5-Feb-2015. We do not issue labels, all returns are at the expense of the customer. This information was provided during a phone transaction on 5-Feb-2015. The customer will be refunded their item cost once the item is returned.We are sorry that your order did not arrive as expected.Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701This matter has previously been resolved.

The customer called on 18-Jun-2015 to return the item. We asked in it was opened as we do not accept returns on opened electronics. The customer stated only opened the brown box not the manufacturer package. We told the customer that if it's found to be opened, we will send  the item...

back. The item was returned on 22-Jun-2015, the warehouse manager inspected the item and it was opened and refused as advised. There is no refund due as we do not accept returns on opened electronic items. Thank you.

Thank you for advising you are keeping the item.You will not be issued a refund since you are not returning our merchandise.This is issue is now resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:  I WAS NOT GIVEN ANY [redacted] RETURN TRACK #S, AFTER SEVERAL CALLS TO [redacted] & REVIEWING MY EMAILS FROM JESSICA, UNBEATABLESALE.COM CUSTOMER                                                SERVICE REP, I LOCATED 1 TRACK #, #[redacted] DELIVERY DATE 01/26/17 @ 12PM, IN REGARDS TO THE STATEMENT THAT IT HAD BEEN MORE THAN 30                                              DAYS, I AM SENDING YOU AN EMAIL FROM JESSICA,  APOLOGIZING FOR THE DELAYS "Please accept our apologies for the delay in the shipment of your order.",                                                                 THE DELAYS HAVE  ALWAYS BEEN WAITING FOR AUTHORIZATION FROM UNBEATABLESALE.COM, REGARDS, [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Paperclipmall is Unbeatablesale.com. We have no way of giving a customer miles or points. Again, this has to do with the customer and the rewards program website.

Complaint: [redacted]
I am rejecting this response because:
My order stated the delivery of June 5th to June 9th, 2015. I place my order on May 27th, 2015. The shipping noted on my order confirmation states "Standard Shipping (3-7 Business Days). You have not meet the order confirmation time frames as I paid to have that item delivered. You haven't replied to my emails for assistance. I have attached my order confirmation that clearly shows shipping selected and delivery. Its June 25th, 2015 and NO item. I paid to have the item delivered June 5th- 9th. Nothing Delivered. My order states Standard Shipping (3-7 Business Days) Its almost a month later, nothing delivered.I have made several attempts to contact you via email with NO reply. NO Service. NO resolution. I have asked for a refund due to Unbeatable Sales/ Pricefalls Marketplace failing to deliver my item as stated in my order confirmation. I have paid a substantial amount of money to have the item shipped and coordinated flights to arrive in town to setup the item.  You are at fault, correct your mistake. 
Regards,
[redacted]