Bay Area Air Conditioning, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Again, I have spoken directly with the manufacturer which is located in my metro area. They have advised me that the air hockey table has a one-year warranty and the merchant should not be trying to solicit payment for any replacement parts and/or repairs under any circumstances. They have stated that the merchant simply needs to contact them to initiate a warranty claim. The merchant continues to ignore and defy this, which is unacceptable and will not be tolerated. My initial claim and desired resolution remain unchanged and will do so until this is resolved to my satisfaction.
Regards,
 [redacted]

All returns are at the expense of the customer as notated in our return policy. We refunded the customer their original shipping as a courtesy. We do not have the ability to refund money paid to a carrier. We refunded all monies paid to us, Unbeatablesale.com. We are not UPS. This matter was resolved to the best of our ability.

DATE:      3-Oct-2016ORDER #:   [redacted]REFERENCE #:    [redacted]Dear [redacted]I am sorry for any inconvenience, however; as explained previously, while we are able to send a full replacement to you for an item that arrived...

damaged free of charge, if you opt instead to have a refund processed, you will not be refunded the shipping cost. We understand that the item arrived in unusable condition nevertheless we're able to rectify this with a replacement. Since the replacement was declined, this is now considered "Buyer's Remorse" in which case, we refund based on our return policy and minus the original shipping for the order.Please let us know if you have any questions.Thank you.Sincerely,Ph[redacted]UnbeatableSale Inc. Thank you for ordering from UnbeatableSale Inc..Below is a copy of your order.SOLD TO:========[redacted] 
[redacted]
[redacted]  [redacted]
[redacted]
SHIPPED TO:===========[redacted] 
[redacted]
[redacted]  [redacted]
[redacted]==================================================================Orde...⇄ 1   [redacted]   [redacted]   $300.57   ==================================================================Product Total: $300.57Sales Tax: $0.00Shipping: $10.95Discount: ($300.57)Surcharge: $0.00Grand Total: $10.95Balance Due: $0.00

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:  I WAS NOT GIVEN ANY [redacted] RETURN TRACK #S, AFTER SEVERAL CALLS TO [redacted] & REVIEWING MY EMAILS FROM JESSICA, UNBEATABLESALE.COM CUSTOMER                                                SERVICE REP, I LOCATED 1 TRACK #, #[redacted] DELIVERY DATE 01/26/17 @ 12PM, IN REGARDS TO THE STATEMENT THAT IT HAD BEEN MORE THAN 30                                              DAYS, I AM SENDING YOU AN EMAIL FROM JESSICA,  APOLOGIZING FOR THE DELAYS "Please accept our apologies for the delay in the shipment of your order.",                                                                 THE DELAYS HAVE  ALWAYS BEEN WAITING FOR AUTHORIZATION FROM UNBEATABLESALE.COM, REGARDS, [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
My order stated the delivery of June 5th to June 9th, 2015. I place my order on May 27th, 2015. The shipping noted on my order confirmation states "Standard Shipping (3-7 Business Days). You have not meet the order confirmation time frames as I paid to have that item delivered. You haven't replied to my emails for assistance. I have attached my order confirmation that clearly shows shipping selected and delivery. Its June 25th, 2015 and NO item. I paid to have the item delivered June 5th- 9th. Nothing Delivered. My order states Standard Shipping (3-7 Business Days) Its almost a month later, nothing delivered.I have made several attempts to contact you via email with NO reply. NO Service. NO resolution. I have asked for a refund due to Unbeatable Sales/ Pricefalls Marketplace failing to deliver my item as stated in my order confirmation. I have paid a substantial amount of money to have the item shipped and coordinated flights to arrive in town to setup the item.  You are at fault, correct your mistake. 
Regards,
[redacted]

Paperclipmall is Unbeatablesale.com. We have no way of giving a customer miles or points. Again, this has to do with the customer and the rewards program website.

Complaint: [redacted]
I am rejecting this response...

because:I only received 4 boxes not 5 boxes  and I signed the trucker receipt that I did  NOT check it because the trucker dropped the palet in my grage and left quickly before I was able to check anything I should have checked the reviews on Yelp and seen that everone said Not to buy from this company , LET THE BUYER BEWARE  I received only the 5 peice dinning room set ONLY and NOT the  2 ADDITIONAL CHAIRS I PAID APX $100.00  for , PLEASE dont let these people do this to seinor people or any one else, SHUT THEM DOWNS [redacted]    
Regards,
[redacted]

We are sorry the customer feels this way. Since the packaging was destroyed they cannot return the item. Thank you for your feedback.

This customer was advised on multiple occasions that this order was refunded. At this point this is an issue between her and her credit card company. Thank youDescription: Credit - Order #[redacted] Order Number: P.O. Number: Customer ID: [redacted] Invoice Number: [redacted]
[redacted]...

[redacted]
[redacted]  n/a[redacted]
[redacted]US United StatesPhone: [redacted]
[redacted] Shipping: 0.00 Tax: 0.00 Total: USD (466.83) Payment Information Date/Time: 08-Nov-2016 11:50:07 EST Transaction ID: [redacted] Reference Transaction ID: [redacted] Transaction Type: Refund Transaction Status: Refund Authorization Code: Payment Method: [redacted]

WE HAVE REFUNDED HALF OF THE SHIPPING. THANK YOU.

It is unclear what the customer wants at this time.Here are the customers options again:1. We can send the bench as a courtesy.2. The customer may return the item for a refund.Please let us know, thanks.

Complaint: [redacted]
I am rejecting this response because: I received all your emails, I called almost every day since I ordered this vanity to assure I was going to get it...

on time. Your reps just give me generic responses. I told them that it was important for me to have it by December 20th. So I could obtain my certificate of occupancy. Now I am paying for a hotel until this comes in. It is now sapose to be here tomorrow and I have not heard from the trucking company. I have never experienced anything like this before. And offering me a $50.00 credit on shipping is a bit of a slap in the face. 
Regards,
[redacted]

I do apologize but we cannot accept the return without the original packaging. Do not send the item back as it will be refused. We keep records of all calls and emails, we would never advise a customer to dispose of an packaging, it is located in our policy that it is needed and we do not carry parts for the item so we would not advise that we could send this. Thank you.

Complaint: [redacted]
I am rejecting this response because:  The image of the product clearly displays a 3 pack of the product.  I have attached the product image to this note.  The image shows the writing "Extra Value" on the product.  On the next line the text reads "3 625 Count [redacted]."  To date I received only a single pack.  The image of the product can still be seen at this link:  https://[redacted]The product image clearly shows 3 packages and also has the text claiming there is extra value in purchasing the product as it contains 3 packages of 625 count [redacted].  I only received a single pack and the seller refuses to provide a full refund including a refund of shipping costs.The seller's customer service representative apologized and said the listing contained an error because the product title, specification, description, and image were not consistent and misleading.  Also, the price associated with the product corresponds to the cost of a 3pack.  As the seller's listing contains an obvious error based seller's own employee admission and also based on the evidence I have provided, I expect to be refunded the product price.  I also expect to be refunded the shipping costs.Will you accept my request to refund my shipping cost?
Regards,
[redacted]

As we stated multiple times the customer received what was ordered, as a courtesy, we offered a discount since we do not accept returns on furniture. The customer accepted this offer and the issue was resolved. We will no longer be responding to this as we keep stating the same things and we have policies. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This acceptance is for a $20 shipping fee adjustment. This will not cover all my losses but find no other alternative offered. I did input my zipcode but got no adjustment from your website. Please remit the adjustment fee to my charge card.
Regards,
[redacted]

Unbeatablesales refunded the customer their item cost of $313.00, all shipping fees the customer incurs are their responsibility and are non nonrefundable, monies paid to [redacted] are not returnable. It state sin the return instructions: Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.

This package was shipped as ordered. When the carrier delivered the item to the customer, the item was signed for above the line where this states the package was delivered in good condition. The customer is instructed to inspect the package before signing for the package. We state this in our...

return policy as well that packages need to be inspected before signing.  This customer also advised that they threw away the original packaging so they cannot return the item. In a normal circumstance, we can file a claim with the carrier for them to pick up the item or inspect the item. Our policy states items need to be in original packaging as well. At this point, we have offered the customer a 10% discount or, we will be able to sell the customer a new table top at our cost. We have explained our policies to the customer several times. Once again, this package was SIGNED for by the customer and did not note any damage at the time of delivery.

The customer needs to refer to the claim they filed with [redacted].Here is the representation of that claim:This customer received what was ordered. The description does not state the item is black. We do not accept returns on furniture items but we will make an exception for this customer and allow...

the return. The customer can return the item to us to: