Bay Area Air Conditioning, Inc.

We do not issue labels. This item is sold as a set and we cannot refund until all parts are received. We do not accept returns on opened mattresses so this return was done as an exception. What is the tracking for your return?

I am rejecting this response because:  Attached is a copy of my U.S. Postal Service receipt evidencing my cost of $30.02 to return the misrepresented items to Unbeatable Sales.  I am currently out $30.02 and...

have no product to show for it.  Unbeatable Sales erroneously listed this item including an incorrect photo, and shipped to me a completely different item.  It is their error.  They failed to correct their website even after I informed them of the misrepresentation.  I believe Unbeatable Sales is not concerned about shipping correct items to its customers and that since the error is theirs, they need to right the situation completely, not partially.  There are laws protecting consumers from financial loss due to this type of action, over which consumers have no control.

There is no scam, we apologize the customer was confused by the listing. Each set has 16 colors, the listing does not say they are getting 16 sets.

Complaint: [redacted]
I am rejecting this response because:  I need a return label to send back your steel frame. You already have the mattress and half of the frame, so YES you are obligated to issue my refund.  
Regards,
[redacted]

The customer has been issued a refund and they may keep the item. They were already advised this product went through a quantity change and we will not be shipping anything further. Thank you.

Buyer was refunded in full on 2-Sep-2016. Thanks.

Complaint: [redacted]
I am rejecting this response because: The company has removed the website page that did not describe a cable, but had an image of a scan tool, not a cable and a full page description of the Autel MaxiScan AUMD802 scan tool.  I have an engineering degree from the University of [redacted] and have been working on automobiles since 1967.  There was a one word inclusion of the term, "cable" on the web page, and no. where else.  Company made the error.  Company can pay for its mistake.  No image of a cable nor was the description of the item for a cable only.  AM searching my emails for copy of the web page.
Regards,
[redacted]

The customer was refunded per our return policy, which was posted in our first response to this issue. Perhaps the customer didn't read it but it clearly states if you refuse an order fees will be deducted from your refund.The item was $41.26Minus the cost we were charged for return freight $17.59Minus the Restocking fee for improper return $10.32?Equals the refund of $13.35.The customer would only be eligible for a full refund of their item cost if the item is returned with a RMA. Original shipping charges are non refundable.Please refer to our policy. Thank you.

We received an email on 8-Jul-2015 from [redacted] stating the customers aforementioned complaint. The customer was sent a UPS return label on 7/8, 7/12 and 7/13. After the customer called back and stated they were not receiving the labels, a manager advised they could keep or dispose of the item...

and receive an ITEM refund ONLY or they could get a no charge replacement. The customer stated they no longer wanted the item, and wanted a refund. The customer was refunded their ITEM cost only as advised, original shipping is not refundable and they were never told they would get any shipping refunded. Our policy is to ship replacements, if you decide you no longer want an item once its shipped you may receive an item cost refund but no original shipping charges are refunded. This is in our return policy. Again, the customer already received a refund. This matter is resolved.

The customer was refunded per our return policy. Thank you.

Hello,The customer has been refunded per our return policy. This information is also listed on Walmart where the purchase was made. I have posted it below for reference.Thank you.Cancellation PolicyWe do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we...

have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee. Please - Always provide a valid phone number so that we can contact you to schedule deliveryReturn Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.

Hello,This order was shipped and delivered, UPS tracking [redacted].Tracking was emailed to [redacted].Thanks.

The Customer ordered the 6volt 36ah battery. Our warehouse only stocks the 6volt 42ah batteries for the "Supplementary Extended Use Power Package Kit". They use the 42ah now instead of the 36ah because it will last longer in the field and is a better product overall. This battery will work with the [redacted] or any other device that supports at 6volt battery and is exactly the same size as far as physical dimensions. The customer is getting a better product for the price. Regardless, a return label was issued [redacted]. A refund will be provided upon the return.Thank you.

Complaint: [redacted]
I am rejecting this response because: it is complete ridicule and an abuse to all consumers to say you do not have a cancel policy. I will be contacting a lawyer and elevating this issue to our court system. I want the company to accept the return without charging fees when I clearly requested a cancellation and as they stated in the email the copy of the email provided, "that they will forward the request the cancellation department." Which means two things: they lie to the consumer saying they do not accept cancellations so they can force them to return and pay shipping costs (TWICE!) or they really don't have a cancellation department and lied about having one just to shut up the customer while they bought more time to ship the item.  Not only have I read the 380 something complaints but the 3 star review is coming from 18 reviews...which most of them are also negative. I will be bringing this into a legal system because instead of just canceling an order that did not effect the company whatsoever since their 'fast shipping policy' actually turned out to be 9 days, now they can deal with court costs as well.  I want a full refund for the $106.
Regards,
[redacted]

I am rejecting this response because:I fail to see why I should pay twice to ship an item that was sent from your warehouse damaged and intentionally not containing all the materials needed to assemble the item had it not been damaged. Further, I do not see why I should pay for insurance to ship your damaged and incomplete product back to you, when you did not insure the initial shipment against damage.I did not damage the product. The item was damaged inside the box, meaning it left your warehouse damaged. I did not remove materials needed to assemble the item; the item was packed without the necessary materials to assemble the product, at your warehouse. You have also not indicated that you would refund the full cost of the item, including shipping, should I return the item to your warehouse. You have said nothing about refunding my purchase, or even replacing the item. All you have said is to return the damaged and defective product back to you; presumably, after you received the damaged and defective item, you would make a decision whether to refund my purchase, replace the item, or simply stop responding to my communication (which is what your company did when I attempted to resolve the issue with you directly).

The item was delivered 9/22/2015, the customer called the same day to state they needed to return the item, return instructions were emailed to the customer, in the email they were provided with the return address of: UnbeatableSale Returns Dept. 195 Lehigh Ave Suite 5 Lakewood, NJ 08701....

The customer emailed on 6-Oct-2015 stating they returned the item, where was their refund? The customer provided the return tracking "[redacted] Tracking # [redacted]  [redacted]   Expected delivery 9/29/15 to Henderson, NV" Please note, we do not have a warehouse in NV, the email stated this should have been sent to NJ. Due to customer error, it took much longer for us to track down their credit and issue the proper refund. Since the item was restocked to the wrong address, we were restocked which is then passed along to the customer. This information is located in our return policy on [redacted], as well as all of our sites, all customers have access to this policy prior to placing an order. This matter is resolved.

Customer recd what was ordered, the Dozydotes 10772 Theater Seating Black Leather Like on 3/15 which is for children and is described as such. Here is the description of the item on [redacted]: Family Movie Night! Your child will love having Dozydotes Children's Theater Seating to relax and get...

comfy while they watch a movie with the whole family. Family Movie Night! Your child will love having Dozydotes Children's Theater Seating to relax and get comfy while they watch a movie with the whole family- This set features TWO individual Club chairs and a console bench with built in Cup Holders! The set can be connected or split up if you wish- Mom and Dad can snuggle on the couch while the kids enjoy eating a bowl of popcorn and have a soda in their very own chairs- No need to go to the theater, your kids will thoroughly enjoy watching their favorite movies with Mom and Dad from their very own theater seats! This high-quality seating comes in a variety of kid-durable fabrics that make clean- up a snap when the fun is over- this child set includes 2 Chairs and Cronsole SKU: [redacted]Order was not incorrect, the customer admittedly ordered incorrectly. We do not take returns on furniture. On 3/15 the customer called and stated they needed to return this as they did not realize it was for children, this was on a recorded call as well. We made an exception to our return policy and allowed the customer to return this item, due to their error and the high dollar amount of the order. This return information was sent to the customer on 3/16, stating how and where to return and that the item needed to be returned within 30 days, which is tomorrow 4/15/16. The customer called in on 4/13/16 to complain about the cost of return freight. We advised the customer this return was being made as an exception and we are not able to reimburse freight costs which are not paid to us. The customer would be responsible for the freight if they wanted a refund. We let the customer know that if the item was returned within 30 days they would get a full item cost refund, we never mentioned a restocking fee although there will be one if the item is returned past 30 days. The customer was given the appropriate information to receive a refund if needed, they have had that information for almost 30 days. Thank you for allowing us to represent the facts of this issue.

We have been corresponding to this customer quite a few times in regards to this issue since 25-Dec-2016, its appears Amanda has been communicating quite regularly to the customer about missing parts then it was a missing box, which shipped Monday [redacted] and she sent tracking on that. As...

well, the customer was advised on 1/19 that the parts would be shipping Monday. Thank you.

Hello,The customer ordered TWO - [redacted] Non-Toxic Semi-Moist Watercolor Paint Set - Plastic Oval Pan, Set 16. This is what was received.The customer did not order 32 sets, they ordered two, per their order confirmation. These are individual paint sets with 16 colors in each set.Due...

to the customer misinterpreting the listing, we will issue a courtesy refund of the item cost and they may keep what they ordered.We will be unable to ship anything further as there was no error of the seller in this case.Thank you.

Hello,The customer emailed us on 6/27, item delivered 6/1, stating "I unpacked this item this weekend only to find it was cracked at mounting base. I no longer have original box but want replacement ." The customer was advised the same day that we do not accept returns/exchanges without the...

original box but we would contact our manufacturer to see what could be done. We contacted the manufacturer and they stated they would file e damage claim, however; the results would probably not be favorable as the customer disposed of the box which needs to be inspected when filing a claim to see how the damage occurred. Customer was sent this email on 6/29, "I will file a claim with the Manufacturer on this, I am not sure if I can get this covered but I will try.  I would normally file a damage claim with UPS but you had stated that they threw away the box, when claims are filed and inspected the customer needs to have all the original packaging and the original box or the claim will be denied."The claim takes 7-10 business days and the claim has been denied. We are unable to accept the return of the item for an exchange without the box as stated below in our return policy. We had advised the customer of all of this as well prior to this Revdex.com as you can see from our emails. This matter is closed.PLEASE SEE OUR RETURN POLICY:Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.