Bay Area Air Conditioning, Inc.

Complaint:...

[redacted]
I am rejecting this response because: I purchased a boat cover, not a golf bag cover. I have a photo of the offer from [redacted] to prove this. It was listed as a black Friday week special. You are still selling the boat cover through [redacted]; you just are refusing to send the purchased item at the price that had been listed for it during the sale. And to add insult to injury, [redacted] said that you had offered me only a partial refund of $31.38 which did not include the $10.41 shipping that I paid for my boat cover.
Regards,
[redacted]

We are Unbeatablesale.com, if the customer had questions about returning or refusing they should have been directed to us. Any information provided from anyone else, ie the carrier, is not in line with our company or our policy.The customer has now been refunded per our policy for refusals.As well, this item is currently listed on [redacted] for Item(s) Subtotal$194.60 Shipping$213.14 Oversized Shipping Charge$213.14 Order Total$407.70

There is no fault on our site. Our policies and shipping charges are listed. You can see the charges and the policies before placing an order.The item can be returned to 195 LEHIGH AVE. SUITE 5 LAKEWOOD NJ 08701.We do not issue labels.Thank you.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We advised our shipping warehouse that their first contact was Sep 27, 2016, and they advised the customer will need to contact manufacturer for Warranty Coverage and Trouble Shooting.Fun Wheels  [redacted]   Thank you.

THE CUSTOMER CAN RETURN THE ITEM WITH THE RMA #, WHICH WAS INCORRECTLY SENT AS ADVISED, SINCE WE DO NOT ACCEPT RETURNS ON FURNITURE OR PERSONAL CARE ITEMS IE: A MATTRESS. THE RETURN IS AT THEIR EXPENSE OF COURSE SINCE ITS NOT AS EXPECTED. OR THEY CAN KEEP THE ITEM AT THE SUBSTANTIALLY LARGE DISCOUNT...

WE OFFERED. PLEASE ADVISE.

Complaint: [redacted]
I am rejecting this response because:  The seller continues to avoid addressing my issues.  I encourage the seller in good faith to directly address the error in the listing.  The product image clearly shows 3 packages and also has the text claiming there is extra value in purchasing the product as it contains 3 packages of 625 count [redacted].  The seller continues to avoid addressing my request for a refund of shipping costs.I have provided clear evidence that the seller had an error in the listing.  If I had realized that this was a single pack rather than a 3 pack I would have not paid $18.75 (including s/h) for a single pack of [redacted] as I am of the opinion that the price is high.Regards,
[redacted]

The customer ordered the "Autel.Us AUMD802-CABLE OBDII Cable for MD802/419/519/ MD802-CABLE" which clearly states it is a cable FOR the tool. This was not fraudulent, we sent the customer what they ordered. They have been refunded according to or return policy, we do not reimburse return freight or...

orignal shpping This has also been explained to the customer multiple times. There was no error by Unbeatablesale.com.

Complaint: [redacted]
I am rejecting this response because:this company is not telling the truth. I opened the cake as soon as I arrived home from work the day it was delivered. It was melted and ruined because there was no ice whatsoever packed with the cake. Whoever packed it forgot to put in ice packs. It was only packed in green styrofoam peanuts. I called the company the very next morning to report the ruined cake & a customer service agent told me they would check on it and get back to me. They NEVER got back to me so I waited a few days and called again. This time I was told the same thing that they would get back to me. After 2 more days I got an email from ups stating I was going to receive a package from them. I immediately called and told them they never even got back to me and did not tell me anything. At this time I told them I did not want redelivery because I was going out of town for a wedding and would not be home to receive it and also it may be sent again with no ice and then I would have a 2nd ruined cake. The agent said they would try to stop redelivery and would call me back. Again they never called but I received an email from ups saying the delivery could not be made. I again called and asked for my refund and the supervisor told me she was putting in a request for a full refund and would get back with me. She never did. I called a week later to try to get refund and the agent told me they were checking on it. So all I have gotten from this horrible company is the run around. I filed this complaint and they say they are giving a partial refund. I was told by their supervisor I would receive a full refund. I can't understand why a multimillion dollar company would not refund a customer for a ruined cake. I see now why there are hundreds of complaints about them on the internet.
Regards,
[redacted]

Was it opened and removed from the packaging if so it is NOT returnable.Return Policy Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee. If an item arrived damaged, please contact us at [redacted] so we can file a claim with the carrier. We will not accept returns on damaged items if we have not been contacted first.Please Note:1) For all furniture items we will replace any parts that are damaged(if applicable) but the item may not be returned if you changed your mind.2)We will not accept returns on Sports related autographed Memorabilia and collectibles or on any custom made items such as any customized car mats or children’s furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened or used.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened/used (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. - after October 30. Also, we will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been worn. Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience.6)We do not accept returns on any food or perishable items.

The buyers claim is false. The customer placed and order for two "[redacted] Round Bowl" clearly this states round bowl with no indication of a tank or a complete set. Furthermore, the product description states: [redacted] round front bowl...

Watersense high efficiency toilet. Other sellers who sell this as a set, state the word COMBO or TANK WITH BOWL and the price is double, bot again this customer only purchased the round bowl from us. If the customer requires a tank they would need to buy one since they did not order it from us. At this time, they have two options: purchase tanks or return the bowls they ordered. Thank you.

Excellent service. Quick response. Technicians are very knowledgeable and take time to explain what they are doing and how system works overall. Repairs were done quickly as promised. Personnel in the office are very friendly and helpful.

This item cannot be returned as stated in our return policy. The [redacted] claim was closed in favor of UBS. The customer can receive an even exchange but the item cannot be returned for a refund.Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. - after October 30. Also, We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been worn. Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction

Complaint: [redacted]
I am rejecting this response because:
THEY SHIPPED A FALSELY ADVERTISED ITEM THEY NEED TO PROVIDE A PAID RETURN SHIPPING LABEL AND ISSUE A FULL REFUND.
Regards,
[redacted]

The customer was sent a replacement which has been received, tracking is UPS [redacted]. Thank you.

We do not accept returns on personal care items, our policy will not change.The customer was set a replacement, tracking is [redacted].

Complaint: [redacted]
I am rejecting this response because:
I will put this item in a box to send back. However, We are not paying the shipping for any of this. This is ridiculous that this is a middle school fight with the customer service every contact they have with us. All I want to do is to make my Mother smile after the last few years of loss of her husband and a surviving a stroke. OH MY GOODNESS PEOPLE! THIS IS HORRIBLE BUSINESS!! THEY SHOULDN'T BE ALLOWED TO DO THIS TO PEOPLE!!! 
Regards,
[redacted]

CUSTOMER NEEDS TO CONTACT [redacted] DIRECTLY IF THEY HAVE NOT RECEIVED A REFUND. THANK YOU.

Buyers claim is false. The customer received what was ordered, here is a link to the item purchased: http://www.unbeatablesales.com/[redacted]As a courtesy, we allowed this customer to keep our item, which was correct, free of charge. We do not refund original shipping charges.Return...

Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.

We would have a record of it if we ever sold the item at this cost, we have checked and we have never listed the item at this price. Without any proof or evidence from the consumer we do not know what they saw or what they were looking at, or if it was our listing or perhaps a one day sale or a warehouse clearance item.Our records indicate the price has remained the same within a few dollars increase since we have started selling this item in 2014. No one has ever purchased the item for 34.07.