Bay Area Air Conditioning, Inc.

The customer was refunded.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I haven't received my full...

refund.  Please see the receipt that is attached to this email.  They only refunded me $150.92.  Per the receipt.  As you can see the full amount is $172.43.  Unbeatablesales.com told me they will not refund the shipping charges.  They sold me a defective item which I had to send back and waited 3 weeks for a partial refund.  As all merchants do, They refund the shipping, tax, and price of the item.  This was a defective item that was sold to me and I want the refund of the shipping cost on the receipt.  Forget the money I spent shipping it back to the warehouse
Regards,
[redacted]

There is no scam, the customer did not return the item properly. Here is our return policy which clearly outlines proper return procedure for your reference. Return Policy Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your...

return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee. If an item arrived damaged, please contact us at [redacted] so we can file a claim with the carrier. We will not accept returns on damaged items if we have not been contacted first.

ORDER WAS CANCELLED ON 10-Oct-2016.

Complaint: [redacted]
I am rejecting this response because:These provisions were not made explicit on the [redacted] website and someone who is not familiar with placing online orders would not be aware of third party involvement. Nothing on the [redacted] website states any of the above-stated policies.
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was sold a black Footboard that cost 62.00 delivered.  When it arrived, it had a bright silver chrome strip on the top; something not shown on the website photos.If possible, please accept my return for a full refund or provide equal value for this Bait & Switch.Thank you for your time.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because:
The picture on their website clearly shows the item they are selling comes in a plastic container nowhere does it state that the item they are selling will be substituted in cardboard boxes so why should I have to pay to ship the item back when it was clearly shipped to me wrong
Regards,
[redacted]

The customer received what was ordered. The warehouse responsible for shipping has advised the item you received is the item that was ordered. The item does not come with the parts you are requesting.If you would like the parts shipped we can ship them FREE as a courtesy to you with only a shipping...

charge. The charge for the shipment would be $160. Please let us know.

Complaint: [redacted]
I am rejecting this response because: UNBEATABLESALE.COM RECEIVED THE SINK AS SOON AS [redacted], AUTHORIZED THE RTG (RETURN GOOD AUTHORIZATION) DATED 1/20/17,THEN APICK UP BY [redacted] HAD BEEN SCHEDULED BY UNBEATABLESALE.COM THE FOLLOWING MONDAY,  I'M SENDING YOU A COPY OF PART OF THAT EMAIL FROM JESSICA,  CUSTOMER SERVICE, I CERTAINLY MET THE 30 DAY GUARANTEE POLICY, THE DELAYS WERE ON WAITING FOR AUTHORIZATION...PLEASE BE AWARE THE SINK HAS BEEN RETURNED ON 01/23/17 VIA [redacted]...WHY SHOULD I BE RECEIVING A RESTOCK FEE NOW OF 25%???Please see attached form with the updated RGA for your return. Pleaseinclude this form in the box and discard the old RGA. Pick up has beenscheduled for Monday between 10AM and 4PM and the tracking # [redacted]Thank you,Jessica Customer Service DepartmentUnbeatablesale.com[redacted]P: [redacted] x[redacted] | F: [redacted]THANK YOU FOR ALL YOUR HELP W/ THIS MATTER,
[redacted]

If the item is returned opened it will be refused. Thank you.ORDER #:   [redacted]REFERENCE #:    [redacted]ITEM #:   [redacted]Dear [redacted],Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service[redacted]

This order has been refunded. Thank you.

Hello, This customer was refunded to [redacted] on 12/13/2016. Please contact [redacted] directly, we do not have your billing information. Thank you.

Please refer to complaint #[redacted] about the same issue.

This order was cancelled and NOT charged on 10/4/16 per the customers request. Thanks. Regarding:ORDER #:   [redacted]REFERENCE #:    [redacted]Dear [redacted]Thank you for ordering from UnbeatableSale Inc.As per your request we cancelled the order that you placed for the  All...

Power America [redacted] 9,000 Watt Propane Portable Generator.Please let us know if there is anything else we can assist you with.Sincerely,Customer Service Department[redacted]

The customer may call [redacted] and ask [redacted] online customer service - they provided that information. In regards to the information we provided, it states exactly what the customer received, the BOWL only. Again, if the customer ordered a tank or set, these words would be somewhere in our description but they are not. We can not be held accountable for customers making assumptions based off stock photos, however; we have given return instructions and the information for the tank if the customer wants to order that as well.We have resolved this issue to the best of our ability and provided the customer their options, we will no longer be responding to this case. Thank you.

Complaint: [redacted]
I am rejecting this response because:   As I am glad to see this company respond back and try to back their decisions of why they tend to rip off people and take money away from customers, they still didn't clarify of what happened to the product in the early stages of when it was ordered.  Sure they could have shipped the product after it was cancelled and then their so called "policies" would go in effect for them.  They say they advised [redacted] of this situation but after talking to [redacted] myself, [redacted] has agreed with me in saying that I never refused delivery and it was not delivered to me ever. [redacted] also agreed that I should get a full refund for this product as when I first called to complain of where my product was at and went on to continue to cancel the order the product had not been shipped at that point.  So I am not sure when the product was shipped or even shipped at all.   The fact that [redacted], who uses this third party business, is on my side in this situation already says alot and wants to see me get this refund. I am not sure how this company can go against [redacted] when it is them that brings them business.   So as they might have their policies, they are misussing them toward their customers in lies and deceit. They are frauding people out of their money with their so called use of policies to make it sound legit.  
Regards,
[redacted]

If the customer made an error in ordering, they can return the one they dont need. ORDER #:   [redacted]REFERENCE #:    [redacted]
[redacted]   [redacted]Dear [redacted]Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for...

returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]
[redacted]PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service[redacted]

We have no record of selling this item at this cost. Please provide a screenshot or some proof that this was in fact our listing.I have gone through every order ever sold for this item and we have never sold this item at this price, which is less than our cost.The current selling price...

is $189.71, the customer may use coupon code '[redacted]' for 10% savings.Thank you.

Hello,We apologize the warehouse shipped the wrong color, we would have been happy to get the customer the right color, but they declined. We issued the customer a return label, [redacted] [redacted]. It is a label, not a pick up. It was paid for by our company, if the customer wants the...

item picked up they may call UPS and utilize their services but that would be at their expense as the label was free.We do not compensate for customer time, I do apologize. Errors do occur and we offered the customer solutions. Once, the item is returned the customer will be refunded for the item cost, $54.67. The customer will not receive their shipping as they were offered the correct item but declined. Please see our return policy as well.Also, please note the customer did not speak to a manager at our company.Thank you.