Bay Area Air Conditioning, Inc.

The customer may call [redacted] and ask [redacted] online customer service - they provided that information. In regards to the information we provided, it states exactly what the customer received, the BOWL only. Again, if the customer ordered a tank or set, these words would be somewhere in our description but they are not. We can not be held accountable for customers making assumptions based off stock photos, however; we have given return instructions and the information for the tank if the customer wants to order that as well.We have resolved this issue to the best of our ability and provided the customer their options, we will no longer be responding to this case. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer ordered the item "[redacted] Signature Design [redacted] Round Dining Room Table Top, Black Brown" clearly states TABLE TOP, so no confusion there. If the customer would like to purchase the base, it is Item #: [redacted], and is listed as the"[redacted]...

[redacted] Round Dining Room Table Base - White-Table only" If they call sales I will authorize a 20% discount off the item. Another option for this cutsomer is to return the item, we do not accept returns on furniture however as a one time courtesy I will allow it. They can return to [redacted]Thank you.

Hello,The item was delivered 1/4/16, and may be returned if no longer needed. Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item...

packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701

Complaint: [redacted]
I am rejecting this response because: I filed that claim in December when I began to have trouble getting my money from this seller. I have not received any of my money back. I...

have filed an escalated claim with [redacted] as of January 11th. I have heard nothing from [redacted] in regards to my  claim from them. I had to call [redacted] to re-file and find anything out. It turns out there is nothing that [redacted] was even doing to help me with this. I was told last night that I could expect a call within 24-48 hours, but I never heard from them the firs time. I have no confidence that they will contact me this time. Also, the fact that any claim has been filed with [redacted] does not negate the fact that this company has their defective product and is withholding my money. I have attached copies of the emails from the seller and myself since December and up to current date. If this is not resolved I will file civil charges as soon as possible. After the conversation with the seller last night I am still getting the run around from Unbeatable Sale and [redacted]. 
Regards,
[redacted]

We do not take returns on furniture, we send replacement parts for damages as notated in our policy. If this is not acceptable, they can return the item but it will be at their expense.ORDER #:   [redacted]REFERENCE #:    [redacted]ITEM #:   [redacted]Dear [redacted]Thank you for...

ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]
[redacted]PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service[redacted]

We are sorry the customer feels this way. At this time, there is nothing further we can do with this order as it was cancelled.

Complaint: [redacted]
I am rejecting this response because:I have disputed this sale with my cardholder. I feel very stupid for letting someone take advantage of me like you did. I wouldnt wish your return policy on my worst enemy. Nor your oversized shipping charge. I think you're doing bad business. Just because you can, doesn't mean you should. I will warn everyone I know to be cautious purchasing from you.
Regards,
[redacted]

I am rejecting this response because: I cannot know if something is defective until I open it. I do not want another one as the product does not work properly. I would hope customer satisfaction would be important to this business.

Hello, Our records indicate the customer was refunded in full for this order. Thank you.

Still don't know how or why they put items in Amazon and still change or demand more money after you buy 
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Perhaps, the customer is confused. We have already explained this matter and we have NOT been paid for the shipping on this item, we actually refunded the customer as a courtesy. The customer has already spoken to a manager about this, and again, we do not refund shipping charges. Please refer to our return policy. We will be closing this matter.

Buyers claim is false. We spoke to them of five different occasions and issued a return label for the error. Thank you.

We have already addressed this customer via a phone conversation, however, the customers order was cancelled as the order needs to ship via a freight carrier. The customer was sent the wrong cancellation email which was explained during this call with a manager. The customer was advised the charge...

they paid was for UPS ground, we were notified by the manufacturer the item needs to be transported via freight and there would be additional charges. We offered to ship the customer the item with the new charge and they declined. The order is cancelled and will not be reinstated or shipped. If the want the item, it is in stock, and the shipping charges now reflect the freight shipment. They may use the coupon previously provided. Thank you.

Complaint[redacted]
I am rejecting this response because:  As the business stated, these stools are intended for daily use. That is the problem, the stools are not usable. This is precisely my point.  If the product is intended for daily use and is not suitable for use whatsoever, then the product is in fact the problem.  This is why I want to return for a full refund.  This business' constant reiteration of this "no furniture return policy" does not make it right, acceptable, or a reputable business practice. 
Regards,
[redacted]

The item is awaiting delivery, the customer needs to make an appointment with the carrier. The item was dispatched June 15th. Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you...

know. Extra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all furniture items to ship. This item was shipped on the 13th business day. We do not refund shipping charges.Thank you, tracking is below.Shipment Information for PRO [redacted]  Origin[redacted] , [redacted] Destination[redacted] , [redacted] DetailsCustomer #: [redacted]PRO Number: [redacted]Appointment Date: 6/19/2015 Estimated Delivery: 6/18/2015(Appointments and Additional Service Requests could extend the Estimated Delivery Date)Delivered Date: BOL #: PO #: Pieces: 2Weight: 280 Shipment Comments and Updates06/15/15 Appointment Pending 06/15/15 Freight picked up from shipper location 06/16/15 Trailer Closed - ready for dispatch 06/16/15 Trailer dispatched from [redacted] to [redacted] 06/17/15 Trailer enroute at  [redacted] 06/17/15 Trailer arrived at terminal in [redacted] 06/17/15 Trailer arrived at terminal in [redacted] 06/18/15 Trailer unloaded at terminal in [redacted] 06/18/15 Appointment set for delivery to consignee on 06/19/15 06/19/15 Shipment out for delivery

Once again, our listing does NOT state 3 pack. There is not seller error here. We will not be addressing this issue again.  About this itemImportant Made in USA Origin Disclaimer: For certain items sold by [redacted] on [redacted], the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information. [redacted] cotton swabs are made with 100% pure cotton and have more cotton at the tip than any other cotton swab. Features. [redacted] cotton swabs are made with 100 pure cotton and have more cotton at the tip than any other cotton swab-Features- More soft cotton at the tip than any other swab-- 625 count-- Variety of uses - First Aid, Electronics, Baby Care, Household use-- Item Weight - 12 oz- SKU: [redacted]SpecificationsMaterial100% Cotton, Cotton BlendManufacturer Part Number[redacted]ColorMulticolorBrand[redacted]

Complaint: [redacted]
I am rejecting this response because:There are three separate issues. 
a) The email from your...

representative (Samantha) stating that in order for the me to receive the return shipping label, I have to remove a negative review which is extortion/coercion per the New Jersey Code Criminal Coercion 2C:13-5 (in blue on attached screenprint); this is illegal. This is completely separate issue from the return and refund.    b1)Once I brought this the representatives attention, she refuses to provide with a return label. b2)the fact that they are charging me for return shipping on an item when they sent the wrong item is ridiculousb3)I have gone to [redacted] and explained the situation and [redacted] stated that the seller had 24-48 hours to provide a return label which they are yet to do.b4)I, personally, have not filed the chargeback with [redacted] re: the points but I did make them aware of the situation. I cannot speak for the processes they have on their side, you would have to speak with [redacted]. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: If you look at [redacted] return policy attached, assembled furniture...

has 30 days (RETURN POLICY EXCEPTIONSIndoor upholstered furniture, including recliners and sofas, and delivered wood furniture must be returned within 7 days of the deliverydate. Ready to Assemble furniture and baby furniture must be returned within 30 days of purchase.) READY TO ASSEMBLE FURNITURE WITHIN 30 DAYS! According to attached phone record pdf on contacted them on Sept 5. at [redacted] I have been fighting this starting on Sept 4 starting with [redacted]!If you look at attached pdf from order details, when clicking RETURN POLICY DETAILS it clearly states Unbeatablesale doesn't have a return policy and follows that of [redacted]comBelow is the response I received from UnbeatableSale. They want to charge me a 25% restocking fee and I need to pay for shipping. This is not stated in [redacted] return policy!I feel I have provided sufficient evidence and I should be able to return these chairs for a full refund!Dear [redacted]Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected. Unbeatablesale.com has a money back guaranty on products returned within 30 days. We do not accept returns after 30 days, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]
[redacted] 
Regards,
[redacted]

This is a top notch company. I had a new a/c system installed last year that has an air handler filter that lasts for 1 year. Bay Area came this year replaced the filter and did not charge a service call fee only the cost of the filter. I would recommend this company to anyone that requires a/c service.