Bay Area Air Conditioning, Inc.

This is a top notch company. I had a new a/c system installed last year that has an air handler filter that lasts for 1 year. Bay Area came this year replaced the filter and did not charge a service call fee only the cost of the filter. I would recommend this company to anyone that requires a/c service.

We do not accept returns on furniture, we made many exceptions for this customer. As well, the customer signed for the item in perfect, undamaged condition accepting the item as is.As a courtesy, we offered to send a customer a replacement. We sent the below email four times, we rec'd no reply:We...

have received your message. At this time we can send a no charge replacement but their would be a shipping charge of $230 as this item was signed for in good condition. As a one time courtesy to you, we can split the cost of the replacement freight with you. This would then cost you $115. Please contact us with card information for the card you would like this placed on if you would like to proceed with this option. We can also accept the return of the items if you would like to send them back. Unfortunately, as again, this item was signed for in good condition, you would be responsible for the cost of the return freight. Please let us know if you would like us to send return authorization. The last option we have is to continue with the claim with the carrier. This can last several months. If the claim is denied as the item was signed for in good condition, we will not be able to assist further. Please let us know. We have spoken to [redacted] and the customer about this many times. The email we sent still stands and this is our position.  Thank you.

Hello,This item was originally received by the customer on 14-Dec-2016, they were sent return instructions for the item on 25-Dec-2016. In the RMA email, it states they have 30 days from the date of delivery to return, which would have been 14-Jan-2017. The customer returned the item with...

tracking [redacted], and it was sent to us on 14-Feb-2017, it was refused and returned to sender, as again it was over 30 days. We did not amend or change the address and it shows delivered and signed for. The customer is not eligible for refund since the customer failed to return the item within our return window. We do apologize.

Complaint: [redacted]
I am rejecting this response because:
They are cancelling my order simply because they don't like the price that I...

paid for it. That is unethical and unfair. The issue should be resolved with [redacted] as their business partner, not the consumer who purchased an item listed at a specific price online. This company is the most unprofessional company I have ever seen and I will pursue all efforts in getting this matter resolved. I DO NOT WANT A REFUND! I want the items that I purchased, anything less than that is not an option. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: If you look at [redacted] return policy attached, assembled furniture...

has 30 days (RETURN POLICY EXCEPTIONSIndoor upholstered furniture, including recliners and sofas, and delivered wood furniture must be returned within 7 days of the deliverydate. Ready to Assemble furniture and baby furniture must be returned within 30 days of purchase.) READY TO ASSEMBLE FURNITURE WITHIN 30 DAYS! According to attached phone record pdf on contacted them on Sept 5. at [redacted] I have been fighting this starting on Sept 4 starting with [redacted]!If you look at attached pdf from order details, when clicking RETURN POLICY DETAILS it clearly states Unbeatablesale doesn't have a return policy and follows that of [redacted]comBelow is the response I received from UnbeatableSale. They want to charge me a 25% restocking fee and I need to pay for shipping. This is not stated in [redacted] return policy!I feel I have provided sufficient evidence and I should be able to return these chairs for a full refund!Dear [redacted]Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected. Unbeatablesale.com has a money back guaranty on products returned within 30 days. We do not accept returns after 30 days, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]
[redacted] 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is not about buyers remorse, this about misrepresentation.  The picture and description of this product on [redacted].com do not represent the product I received.  These chairs are damaged as the attached pictures indicate.  Based on what I saw on [redacted] I was led to believe that the chairs I had purchased would have paint and wood that was in perfect condition, not have holes drilled everywhere and painted sanded off in numerous places as well.  There is also nothing that indicates you cannot return the product when you are in the purchasing phase on [redacted].  All the detailed return information provided by UnbeatableSale is available after you purchase the product and if you really hunt for it.UnbeatableSale does not have an excellent return policy as they claim, nor do they care about customer service or I would not have to resort to filing a claim with the Revdex.com.  This should have been handled when I initially contacted them.  The return authorization was not given until I gave the seller a poor rating on [redacted].  And it should be no surprise that I was not willing to pay to return the damaged chairs at my cost.[redacted] does not get involved in disputes between buyers and seller regarding the condition of the product received, you are left to handle it on your own.The number of Revdex.com complaints lodged against this seller should be some type of indication of how difficult they are to deal with.
Regards,
[redacted]

Hello, Thank you for your comments. I do apologize. We are not able to refund money paid to a carrier, we can only refund money paid to us which we did previously.

The customer received what was ordered. Their refund was already processed on 6/5/15, return freight is not refundable as it s the responsibility of the customer. Thank you

The customer filed an Amazon claim and they were refunded. This case is already closed.

The customer received what we sell, the picture with a gun holster was not provided by our company nor do we list this item with a gun holster therefore customer made an assumption based on a photo although the description is 100% accurate. We issued a FULL refund and a return label. This issue was...

resolved and this buyers claim is false. Thank you.

This customer has filed a claim with [redacted] regarding this transaction therefore we cannot assist through the Revdex.com. They may refer to their dispute, they ordered the Coaster 102241 Rodeo Octagon Dining Table and this is what was shipped. We are doing the customer a courtesy by allowing the return. The return instructions are below which [redacted] sent the customer on 19-May-2015. Thank you.ORDER #:   [redacted]REFERENCE #:    [redacted]ITEM #:   [redacted]Dear [redacted],Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected. Unbeatablesale.com has a money back guaranty on products returned within 30 days. We do not accept returns on furniture items, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured. We also do not allow customers to return items in person. Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.

THE ITEM WAS RETURNED 30-Sep-2015 AND REFUNDED 30-Sep-2015. THANKS.

[redacted]
I am rejecting this response because: Unbeatable received the shipping charge from [redacted]. They didn't offer to sent me a replacement until 3/10/16, 16 days later & I had to buy the item else where. Took so long to get a response from the company, I called Unbeatable on the 24th to notify them that we didn't receive the item. I called on 3/10/16 & 3/28/16 & was told that I will receive a credit once they receive the shipping charge from [redacted], [redacted] credit them on 3/15/16, I was even put on hold while the rep from Unbeatable call [redacted] to verify.  Later in the afternoon on 3/28/16, I received an email that they won't refund the shipping???? Company is very confused, 2 say NO & 2 say YES on the refund. Why should I paid for shipping when I didn't receive the item & no offer for replacement was given to me until 16 days later. I needed the item ASAP not 3 weeks later.
Regards,
Ester Rashty

Complaint: [redacted]
I am rejecting this response because:
This merchant continues its history of deceit and lies.  I order a total of 4 filters and paid for a total of 4 filters.  I only received two.  Therefore I continue to demand a refund of 50% of my order.  Despite the merchant's assertions that the filters do not come in two packs, a review of their website for this SKU on 2/13/2015 at 6:52pm EST reveals that they continue to advertise them as a two pack:FeaturesFits Carrier Infinity air cleaner model GAPABXCC2020.Usually needs to be changed once per year under normal conditions.This product is listed and rated by Underwriters Laboratories as U.L. Class 2.Pack 2.Dimension 20 x 20 x 3 1/2 in.Similarly, they continue to advertise the product as a two pack on the [redacted] website, continuing to deceive consumers:About this itemFeatures- Fits Carrier Infinity air cleaner model GAPABXCC2020-- Usually needs to be changed once per year under normal conditions-- This product is listed and rated by Underwriters Laboratories as U-L- Class 2-- Pack 2-- Dimension 20 x 20 x 3 12 in- SKU: FLTN6334I request that the Revdex.com provide me a full record of the correspondence of this dispute for me to provide to the NJ State Attorney General's division of consumer protection given the ongoing and continuous deceitful behavior this merchant is involved in.
Regards,
[redacted]

The customer was already refunded. Thank you.

The customer was refunded in full on 21-May-2015. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The item was delivered in May, it is October, we are making an exception in allowing them to 1. Return Furniture, 2. Return way over 30 days. Both are exceptions to our company policy.We do not issue labels and we will not be paying for the freight on this. The item needs to be returned within two...

weeks from 10/28, if it is not received by that time. We will no longer accept the return.Per management, thank you.

Unbeatablesale.com has not been contacted about this issue. We did not authorize this return, where was the item sent? What is return tracking and address where this was returned?

We will process a refund a 10% off for the inconvenience. We cannot issue a refund if our merchandise is not returned. Thank you.