December 17, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. Smith.Sheree D[redacted] our Executive Assistant for our Coastal South Carolina Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms....
[redacted] and offered her an apology and discussed her concerns. She advised Ms. [redacted] she would issue a refund for the extra day charge and the miles due to the fact she did not get the right size of equipment and the lack of customer service she received. A refund for $71.88 was issued back to Ms. [redacted] Visa account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria Palmisano[redacted]U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate Mr. [redacted] assistance, however my issues have not been resolved. I do not have the keys to my Ubox, nor the VIP coupon to deliver and unload nor do I have any additional compensation for the bad service and exceedingly long delays. Days and days and too many phone calls to resolve simple matters are not okay. Mr. [redacted] had my email address and my street address on the last friday before Thanksgiving that we spoke on the telephone. He is employed by Uhaul and I am not. I do not know what their procedures are there but based upon my original call for delivery in the early part of November 2014, this is far too long to resolve this problem. I expected a emailed coupon or next day delivery to my door at the last conversation. As a paying customer I am not receiving the service I paid for and I need these items delivered and unloaded asap intact. I am waiting for the Ubox keys, VIP coupon and some monetary compensation for the delays and inconvenience. I need to receive the answers immediately through email if telephone is not convenient. Thank you.
Regards,
[redacted]
Ms C[redacted], The "autopay" program never attempted to charge my card yet I was assessed a late fee....this is occurring on a large scale basis to many customers and must stop. Are you going to cooperate? [redacted] ###-###-####
The credit does not appear to have been issued yet. Additionally, I would like an explanation for why the management of the East Providence UHaul decided to send incorrect documents to American Express to justify the incorrect charges even when they knew the charges were incorrect. Finally, I would like documentation that the issue is actually taken care of in UHaul's system and the contract is closed out as agreed.I do thank Thomas S[redacted] for reaching out to resolve the issue, I did receive several messages from him. I did not receive any calls from the manager.
September 21, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our Pittsburgh Regional Office reviewed Ms. [redacted] recent comments and and sent her the following email in response:[redacted]:I have reviewed your reply to the Revdex.com. The equipment in question is currently at a maintenance facility for routine scheduled service and I will relay your concerns to the facility for inspection while it is there there thank you. I have provided copies of your signed rental agreement (in your name) shown below, for the rental in question which clearly shows that the location did in fact have authorization to charge the card used for this rental. Again, we stand by the decision of the Glenshaw location to collect the charge due for this rental per the terms on the rental agreement and are considering this matter resolved. Might I suggest that if you rented this truck for a third party that you seek reimbursement from that party.Thank you,[redacted]Executive Assistant MCO 809[redacted]Glenshaw PA 15116We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
After reviewing my credit card statement, I did not find where the charge actually went through. Do not know why I received an email from U-Haul stating the charge had been made. I reserve the right to settle this at a latter date if I see the charge appear on a subsequent statement.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have spoken with a Uhaul representative and we are trying to work out a mutually agreeable conclusion. I will keep the Revdex.com updated. The final resolution will take longer than the seven days provided by the Revdex.com.
Regards,
[redacted]
August 15, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Rainel G[redacted], our President for our Miami Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office he spoke to Ms. [redacted] and offered his apology for the behavior of our CSR that spoke to her. He advised her of a refund for $50 as an adjustment on her rental, thanked her for using U-Haul and provided his cell phone number in case she had other concerns. The refund should post on her next Master Card credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].Paul Gentry, our Executive Assistant for our West Houston Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office Justin Howard, our GM...
for our U-Haul Moving and Storage at Sugarland Airport, attempted to speak to Mrs. [redacted] but she declined his call. Our GM issued a refund for the overcharge in the amount of $78.85. The refund should post on their next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
May 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Travis S[redacted], our Field Manager for our Gainesville Regional office, followed up on the information Mr. [redacted] provided and sent the following email in response:Mr [redacted] I have...
reviewed your objection for additional charges that occurred on rental from [redacted] to [redacted]. It does appear the extra charges for $99.73 were for wrong destination charges as the contract had been entered as a In Town and not a One Way by the dealer in [redacted]. On behalf of U Haul we apologize for this error and charges and have refunded you a total of $125.00. This refund if for the Wrong Destination charges and 30% off of your original rental charges for my delayed response. I hope this helps clear up the matter We do Appreciate and Thank You fr your business and look forward to serving you for all of your moving and business needs in the future. Sincerely, U Haul Area Field Manager Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Gavin Long, a Customer Service Agent, followed up on the information Ms. [redacted] provided. He spoke to Ms. [redacted] and advised her of a refund for the $50 Reservation Guarantee...
Fee along with a refund for the extra day charge in the amount of $50.31. The refunds should post on her next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
[redacted] January 28, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted]Arnesha C[redacted] our Executive Assistant for our Los Angeles South Regional Office, followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted] was...
contacted and advised of a refund for $400 as an adjustment on her move and a $150 refund for the 3 days the U-Box was late.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
The reservation I made was for Thursday, September 1st. On This day Uhaul stated the day before on Wednesday, August 31 that there were no 20 foot trucks available for the next day on September 1st. I have already chosen a different company and moved, I specifically needed the truck for September 1st and it wasn't available. I made another reservation for Monday, September 5th and Thursday, September 8 which Uhaul was contacting me about. These are the ones I canceled being that I already got a truck from a different company. To this day, 12 days after my reservation for September 1st I still haven't received the guaranteed $50.00 they promised. Yes I have heard the voicemail Uhaul sent me which stated it takes 3-5 business days to appear on my card. I'm still waiting though.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
December 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
Mr. [redacted] ,...
I apologize for an inconvenice our recent renovations caused you. In an effort to expedite this issue we will credit the $50 for cutting of lock. Please note my company president had already authorized a free month and she personnally purchased a mask for your use. I understand you have moved out and are now employed in NH. Certainly wish you the best in all your future endeavours. Sincerely [redacted] EA Uhaul of RI [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
January 26, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. H[redacted]. I have issued a refund for the $50 Reservation Guarantee Fee in addition to a refund for the double charge of $32.35. Both refunds were issued back to Mr....
Harkness’s Visa account and should post on his next credit card statement. As we value Mr. Harkness as a customer, I emailed him a $40 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer to help offset the inconvenience he experienced. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] U-Haul International
February 15, 2017 Complaint id [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Johnathan M[redacted], Marketing Company President of UHC of San Antonio West let us know that he did investigate the claim...
that had been made regarding towing equipment. Mr. [redacted] came into our neighborhood dealer and spoke to Angel regarding equipment options. Mr. [redacted] was given information at that time regarding both our Tow Dolly and our Auto-Transport. Both options were explained to him and did included that the driveshaft would need to be disconnected and why it had to be removed prior to transport when using the Tow Dolly. Mr. [redacted] receipt also stated the driveshaft needed to be disconnected before towing. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] UCC Associate Program Manager U-Haul International
January 5, 2018 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Our records indicate a refund for $115.79 was issued on December 13th back to Ms. [redacted]’s Visa account and a supplemental refund for $2.19 was issued on January 3rd. The refund for $115.79 may have already posted to her credit card statement. If not, both will post to her next statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 21, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Ms. [redacted] provided. She sent Ms. [redacted] an email offering her apology for the...
inconvenience she experienced. Please be advised this U-Haul Dealer is an independent business man that rents U-Haul trucks and trailers off his lot as a secondary business. He is not a U-Haul employee. U-Haul employees do not pack, load, and/or move customers. Ms. [redacted] explained in her email that the responsibility of the move would be this independent businessman, therefore, Ms. [redacted]’s concerns need to be directed to him.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
December 17, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. Smith.Sheree D[redacted] our Executive Assistant for our Coastal South Carolina Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms....
[redacted] and offered her an apology and discussed her concerns. She advised Ms. [redacted] she would issue a refund for the extra day charge and the miles due to the fact she did not get the right size of equipment and the lack of customer service she received. A refund for $71.88 was issued back to Ms. [redacted] Visa account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria Palmisano[redacted]U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate Mr. [redacted] assistance, however my issues have not been resolved. I do not have the keys to my Ubox, nor the VIP coupon to deliver and unload nor do I have any additional compensation for the bad service and exceedingly long delays. Days and days and too many phone calls to resolve simple matters are not okay. Mr. [redacted] had my email address and my street address on the last friday before Thanksgiving that we spoke on the telephone. He is employed by Uhaul and I am not. I do not know what their procedures are there but based upon my original call for delivery in the early part of November 2014, this is far too long to resolve this problem. I expected a emailed coupon or next day delivery to my door at the last conversation. As a paying customer I am not receiving the service I paid for and I need these items delivered and unloaded asap intact. I am waiting for the Ubox keys, VIP coupon and some monetary compensation for the delays and inconvenience. I need to receive the answers immediately through email if telephone is not convenient. Thank you.
Regards,
[redacted]
Ms C[redacted], The "autopay" program never attempted to charge my card yet I was assessed a late fee....this is occurring on a large scale basis to many customers and must stop. Are you going to cooperate? [redacted] ###-###-####
The credit does not appear to have been issued yet. Additionally, I would like an explanation for why the management of the East Providence UHaul decided to send incorrect documents to American Express to justify the incorrect charges even when they knew the charges were incorrect. Finally, I would like documentation that the issue is actually taken care of in UHaul's system and the contract is closed out as agreed.I do thank Thomas S[redacted] for reaching out to resolve the issue, I did receive several messages from him. I did not receive any calls from the manager.
September 21, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our Pittsburgh Regional Office reviewed Ms. [redacted] recent comments and and sent her the following email in response:[redacted]:I have reviewed your reply to the Revdex.com. The equipment in question is currently at a maintenance facility for routine scheduled service and I will relay your concerns to the facility for inspection while it is there there thank you. I have provided copies of your signed rental agreement (in your name) shown below, for the rental in question which clearly shows that the location did in fact have authorization to charge the card used for this rental. Again, we stand by the decision of the Glenshaw location to collect the charge due for this rental per the terms on the rental agreement and are considering this matter resolved. Might I suggest that if you rented this truck for a third party that you seek reimbursement from that party.Thank you,[redacted]Executive Assistant MCO 809[redacted]Glenshaw PA 15116We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
After reviewing my credit card statement, I did not find where the charge actually went through. Do not know why I received an email from U-Haul stating the charge had been made. I reserve the right to settle this at a latter date if I see the charge appear on a subsequent statement.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have spoken with a Uhaul representative and we are trying to work out a mutually agreeable conclusion. I will keep the Revdex.com updated. The final resolution will take longer than the seven days provided by the Revdex.com.
Regards,
[redacted]
August 15, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Rainel G[redacted], our President for our Miami Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office he spoke to Ms. [redacted] and offered his apology for the behavior of our CSR that spoke to her. He advised her of a refund for $50 as an adjustment on her rental, thanked her for using U-Haul and provided his cell phone number in case she had other concerns. The refund should post on her next Master Card credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].Paul Gentry, our Executive Assistant for our West Houston Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office Justin Howard, our GM...
for our U-Haul Moving and Storage at Sugarland Airport, attempted to speak to Mrs. [redacted] but she declined his call. Our GM issued a refund for the overcharge in the amount of $78.85. The refund should post on their next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
May 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Travis S[redacted], our Field Manager for our Gainesville Regional office, followed up on the information Mr. [redacted] provided and sent the following email in response:Mr [redacted] I have...
reviewed your objection for additional charges that occurred on rental from [redacted] to [redacted]. It does appear the extra charges for $99.73 were for wrong destination charges as the contract had been entered as a In Town and not a One Way by the dealer in [redacted]. On behalf of U Haul we apologize for this error and charges and have refunded you a total of $125.00. This refund if for the Wrong Destination charges and 30% off of your original rental charges for my delayed response. I hope this helps clear up the matter We do Appreciate and Thank You fr your business and look forward to serving you for all of your moving and business needs in the future. Sincerely, U Haul Area Field Manager Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Gavin Long, a Customer Service Agent, followed up on the information Ms. [redacted] provided. He spoke to Ms. [redacted] and advised her of a refund for the $50 Reservation Guarantee...
Fee along with a refund for the extra day charge in the amount of $50.31. The refunds should post on her next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
[redacted] January 28, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted]Arnesha C[redacted] our Executive Assistant for our Los Angeles South Regional Office, followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted] was...
contacted and advised of a refund for $400 as an adjustment on her move and a $150 refund for the 3 days the U-Box was late.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
The reservation I made was for Thursday, September 1st. On This day Uhaul stated the day before on Wednesday, August 31 that there were no 20 foot trucks available for the next day on September 1st. I have already chosen a different company and moved, I specifically needed the truck for September 1st and it wasn't available. I made another reservation for Monday, September 5th and Thursday, September 8 which Uhaul was contacting me about. These are the ones I canceled being that I already got a truck from a different company. To this day, 12 days after my reservation for September 1st I still haven't received the guaranteed $50.00 they promised. Yes I have heard the voicemail Uhaul sent me which stated it takes 3-5 business days to appear on my card. I'm still waiting though.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
December 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
Mr. [redacted] ,...
I apologize for an inconvenice our recent renovations caused you. In an effort to expedite this issue we will credit the $50 for cutting of lock. Please note my company president had already authorized a free month and she personnally purchased a mask for your use. I understand you have moved out and are now employed in NH. Certainly wish you the best in all your future endeavours. Sincerely [redacted] EA Uhaul of RI [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
January 26, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. H[redacted]. I have issued a refund for the $50 Reservation Guarantee Fee in addition to a refund for the double charge of $32.35. Both refunds were issued back to Mr....
Harkness’s Visa account and should post on his next credit card statement. As we value Mr. Harkness as a customer, I emailed him a $40 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer to help offset the inconvenience he experienced. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] U-Haul International
I have been in contact with RepWest since June, with no resolution. The suggestion that I continue to wait on RepWest is not satisfactory.
February 15, 2017 Complaint id [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Johnathan M[redacted], Marketing Company President of UHC of San Antonio West let us know that he did investigate the claim...
that had been made regarding towing equipment. Mr. [redacted] came into our neighborhood dealer and spoke to Angel regarding equipment options. Mr. [redacted] was given information at that time regarding both our Tow Dolly and our Auto-Transport. Both options were explained to him and did included that the driveshaft would need to be disconnected and why it had to be removed prior to transport when using the Tow Dolly. Mr. [redacted] receipt also stated the driveshaft needed to be disconnected before towing. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] UCC Associate Program Manager U-Haul International
January 5, 2018 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Our records indicate a refund for $115.79 was issued on December 13th back to Ms. [redacted]’s Visa account and a supplemental refund for $2.19 was issued on January 3rd. The refund for $115.79 may have already posted to her credit card statement. If not, both will post to her next statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 21, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Ms. [redacted] provided. She sent Ms. [redacted] an email offering her apology for the...
inconvenience she experienced. Please be advised this U-Haul Dealer is an independent business man that rents U-Haul trucks and trailers off his lot as a secondary business. He is not a U-Haul employee. U-Haul employees do not pack, load, and/or move customers. Ms. [redacted] explained in her email that the responsibility of the move would be this independent businessman, therefore, Ms. [redacted]’s concerns need to be directed to him.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International