Beverly Hills Weight Loss Clinics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
After reviewing my credit card statement, I did not find where the charge actually went through.  Do not know why I received an email from U-Haul stating the charge had been made.  I reserve the right to settle this at a latter date if I see the charge appear on a subsequent statement.
Regards,
[redacted]

August 3, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Angelique F[redacted], our Executive Assistant for our Northern New Jersey Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office...

that Mr. [redacted] is trying to pay online, however, she has taken his calls several times and has tried to take his payment but it comes back as insufficient funds.  Mr. [redacted] stated he will be making a deposit into his account and will call back.  Ms. F[redacted] has since waived two late fees.   On July 26th Anthony P[redacted], our President for our Northern New Jersey Regional Office, left a message requesting a return call from Mr. [redacted] and hopes to hear back soon if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

The $15 fee does not no have anything to do with the $50 in addition that I was charged. Customer service never put the notes in the system to have someone to call me, so I had to drive there and it was too late by then.

August 18, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Area Field Manager for our Manhattan Bronx Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office the truck Ms. [redacted] rented had just...

been returned from another rental and still had to be inspected and cleaned out.  He asked that I relay his apology for the delay and inconvenience Ms. [redacted] experienced.  We realize moving can be stressful in itself, however, since we are a do-it-yourself moving company, we cannot be responsible for a personal time schedule or commitments.  Our records indicate Ms. [redacted] has disputed the rental charges with her credit card company.   As we value Ms. [redacted] as a customer, Mr. [redacted] sent her a $10 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners.  We sell boxes, bubble pack, rope, tape and propane.  We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International

April 4, 2018 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Greg B[redacted] Senior Staff for our Ohio Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed her concerns....

He advised her of a refund for $65 to the address he obtained from her. She should receive the check within the next 10 business days. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria [redacted]Executive AssistantU-Haul InternationalTell us why here...

September 23, 2016   Revdex.com ID#: [redacted], [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Michael H[redacted], our Traffic Manager for our Eastern Florida Regional Office, reviewed Ms. [redacted]’ recent information she provided. ...

He informed our office a check for $238.70 was issued to Ms. [redacted] and he would be contacting RepWest Insurance Company to open a claim for her damaged property.  The check was mailed from Phoenix on September 22nd and should be received within the next 10 business days.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul Moving and Storage at [redacted], followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] advised her he took his vehicle to a repair shop and was told the back clip was bent...

so the hook was not catching. The repairman charged Mr. [redacted] $5 to bend the clip back so it would hook. Mr. [redacted] relayed to Ms. [redacted] that the latch on the trunk was working fine after the repair.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

February 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Lisa Ramos, our Executive Assistant for our Riverside Regional Office, reviewed Ms. [redacted]’s recent comments.  She informed our office Ms. [redacted] was given the directions and contact information to close out her collection account.  She was provided the telephone number, email address and fax number to contact and forward her police report to help with the process.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
Mr. [redacted] ,...

I apologize for an inconvenice our recent renovations caused you. In an effort to expedite this issue we will credit the $50 for cutting of lock. Please note my company president had already authorized a free month and she personnally purchased a mask for your use. I understand you have moved out and are now employed in NH. Certainly wish you the best in all your future endeavours. Sincerely [redacted] EA Uhaul of RI [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 2, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted].  Vernon R[redacted], our Executive Assistant for our Northern Virginia Regional Office, followed up on the information Mr. [redacted] provided. He asked that I relay his appreciation for...

Mr. [redacted]’s feedback and assured our office the information will be used to enhance their training. Mr. R[redacted] also stated a refund for the $50 Reservation Guarantee fee has been issued to Mr. [redacted]. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To the claims that UHAUL called and left unanswered voicemails on my phone, that is absolutely untrue. I have my phone on me at all times because of my job and check for voicemails several times per day. They did credit me $50, and I told the lady from UHAUL I spoke with at the time that this was NOT sufficient. I expect UHAUL to reimburse me for the full amount of the rental. This ridiculous attempt to placate me and re-hash information that has already gone over is insulting. I said before, my personal belief is UHAUL should reimburse me not only for the truck cost but for the cost of my other moving expenses accrued because of UHAUL's negligence. I also said before, I am not greedy and am only seeking full reimbursement for the truck. If UHAUL continues to insult my intelligence with information that they recited to me already BEFORE I even contacted the Revdex.com, I may escalate to seeking the additional moving expenses as well. I expect the next time I hear a response, that UHAUL will compensate me for the remaining balance of what I paid for the vehicle, including the penalty that UHAUL of Carrollton (TX) charged me. The service provider (UHAUL) in my case lied about several things I'd like to point out. They said that I reserved my truck for 11:00am, which is untrue. I reserved it and, when I did, it said only that the shop opened at 9:00am. They also lied and said they found me a timely replacement truck, which is untrue. I found it myself. And I had to wait well over an hour for the replacement, which is inconsistent with what they said regarding time of purchase.

March 17, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   James K**, our GM for our Moving and Storage of Riverdale, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted] and...

discussed her concerns.  He explained the reasons for the storage units not being equipped with an electric light source.  He also advised her we don’t put customers on auto pay unless they requested to be on auto pay.  As a courtesy, Mr. Key issued her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  He also provided his cell phone number so she could reach him for any other concerns she may have.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Our records indicate a refund for $58.65 was issued back to Mr. [redacted]’s [redacted] account on October 12th.  The refund should post on his next credit card statement.Our customers are very...

important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

March 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Gavin Long, a Customer Service Agent, followed up on the information Ms. [redacted] provided.  He spoke to Ms. [redacted] and advised her of a refund for the $50 Reservation Guarantee...

Fee along with a refund for the extra day charge in the amount of $50.31.  The refunds should post on her next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

September 11, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Janet K[redacted], our Executive Assistant for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in...

response:Good morning, We have received and thank you for your feedback regarding your recent U-Haul rental expierience. I have reviewed your contract as well as all subsequent comments and correspondence regarding this Matter and have found that both the promissory note as well as the collected $153 have been updated And a credit issued for that amount for fuel charged by our location. U-Haul appreciates your patience while this matter has been addressed, and we apologize for the inconvenience Caused as a result. U-Haul values your continued patronage, I am also forwarding a VIP voucher via separate email that you may use towards your next rental. The VIP is good for up to 2 years and is transferrable as well. If you have further issues regarding this transaction, please do not hesitate to contact this office directly. Regards, Janet Kopper  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

June 29, 2016   Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] R   Thank you for your concern for our customer Ms. [redacted].   Denise G[redacted], Traffic Control Manager, emailed Ms. [redacted] and agreed to issue a check in the amount of $1029.95 to resolve her concern. Again, our apologies for the inconvenience this caused.   Check will be submitted to the following address:   [redacted] Somerville, MA 02144   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

June 9, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Field Manager for our Oklahoma City Regional Office, followed up on the information Ms. [redacted] provided. He informed our office, in an effort to resolve Ms. [redacted]’s concerns, [redacted] Insurance Company offered to issue her a refund of $1,000. Ms. [redacted] declined. Because her claim involves a loss, she was told she would need to pursue her claim with [redacted] Insurance Company. Ms. [redacted] stated she would contact [redacted] but if they are not able to do anything else she would be contacting an attorney.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not disputing whether it was a safe hook up, my argument is that the vehicle is not rated to tow that much by the manufacture, therefore that is what caused the mechanical break down.  The business can put there products on any vehicle, but they have no regard to what  recommended manufacture specifications are.
Regards,
[redacted]