Beverly Hills Weight Loss Clinics

May 12, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Marcus B[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and requested...

he forward a copy of his invoice for reimbursement. He mentioned that our dealer who worked on Mr. [redacted]’s vehicle relayed that Mr. [redacted] was never present to give permission for the work. Mr. [redacted]’s daughter and fiancé gave the authorization to work on the vehicle and also stated the plug that was cut off was already half way cut and this was showed to Mr. [redacted]’s daughter at the time.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International

March 30, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Hamdi A[redacted], Senior Staff for our Central Ontario Regional Office, followed up on the information Mr. [redacted] provided.  Hamdi advised our office the wiring was...

done over a year prior to the incident and cannot be confirmed that the issue was caused by any faulty wiring on our part.  Hamdi added that, additionally, the expense incurred at the dealership was due to Mr. [redacted] choosing to have his vehicle repaired there and did not allow U-Haul the opportunity to diagnose the situation for necessary repairs.  A refund will not be issued but because we value Mr. [redacted] as a customer, Hamdi sent him a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I will say though, although the matter was resolved, this is not just the first time U-Haul has dons this and I know that this is targeted for people who don't really care and look into the matter. If I didn't inquire into this, my card would have been charged and U-Haul would have made out of the Admin. Fee. I will certainly look hard into using U-Haul again as a possible company to do business with. 
Regards,
[redacted]

December 19, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office that him and his staff have corresponded with [redacted] by email on several different occasions. [redacted] sent the following email to [redacted] recently. Please be advised our decision in the matter remains the same.[redacted], first I will inform you that [redacted] is actually [redacted] and she is still employed by U-Haul. Secondly I instructed [redacted] not to print off all those receipt and to direct you towards U-Haul Premier Storage Account on line so that you could at your leisure go through your ledger. It is not our position to find out every customer personal financial circumstance or how they will be paying, we have late fees for a reason. I will caution you on your threat of [redacted] This Week and The Standard as this could be considered slander, please also be advised [redacted] now feels you are harassing him (bill [redacted]). At this time I will advise you there will be no further discounts or refunds. I will once again tell you [redacted] is not going anywhere and if these action continue I will have no choice but to send you an eviction notice from our facility. Thank you [redacted] President [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I have been told before that the issue was resolved and it was not. I asked to have written proof that the issue is resolved and I have yet to receive that written proof.

October 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.
[redacted], our Executive Assistant for our San Francisco Regional Office, followed up on the information Ms....

[redacted] provided. She informed our office that a refund for $75 was deducted from the rental contract at the time of drop off as an adjustment.
As we value Mr. and Ms. [redacted] as customers, Ms. [redacted] also sent them a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

February 8, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Richard H[redacted], our Executive Assistant for our Ohio Regional Office, followed up on the informationMr. [redacted] provided. He explained it was necessary to know the background on Mr. [redacted]’s...

storage account and why no further refunds will be issued. Mr. [redacted] alleged he was assaulted on U-Haul property in September 2016. The alleged attacker turns out is Mr. [redacted]’s authorized user of the storage unit. The police were called by our store due to the incident. No known report was taken and no charges were filed. Mr. H[redacted] stated that just over two weeks ago, Mr. [redacted] began insisting we were responsible for the altercation and we were at fault for not pressing charges. Also, since we were at fault, the damage due to some of his property was also our responsibility. In an effort to quickly resolve the issue, our Regional President, Dean H[redacted]d what would resolve the matter and Mr.[redacted] requested repairs for his “heat press” and reimburse for his medical expense due to a cut on his hand from the altercation. He requested $2900 and we obliged. Mr. [redacted] signed a release of all claims and accepted the settlement. Then a few days later Mr. [redacted] contacted Mr. H[redacted] back requesting Mr. H[redacted] sign a non-disclosure agreement so we would be a party in a law suit Mr. [redacted] intends to file against the [redacted] for not filing the police report. Mr. H[redacted] advised him he would not assist him any further. Mr. [redacted] has since filed another claim with RepWest Insurance Company, U-Haul’s insurance carrier, for damages to additional items of his that were never mentioned during any previous conversations.Our customers are very important to us and we regret to hear of situations that cause problems forthem. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

June 17, 2016  Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Devon K[redacted].   Kelley E[redacted], our GM for our [redacted] U-Haul Center, followed up on the information provided and sent the follo[redacted] email in response: Hello Devon K[redacted] I spoke with you...

briefly last month regarding your experience at our location. I have been unble to reach you by phone. Please give me a call when you can. Thank you Kelley E[redacted] GM [redacted].   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allo[redacted] us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Arnesha [redacted], our Executive Assistant for our Los Angeles West Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she spoke to Mr. [redacted] and addressed his concerns.  He returned hitch for a refund of $321.31.  Mr. [redacted] should receive the check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria [redacted]Executive AssistantU-Haul International

January 25, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Kim D[redacted], our GM for our U-Haul Moving and Storage at Barlow Trail, followed up on the information Mr. [redacted] provided.  She informed our office she issued a...

refund for $151.20 back to Mr. [redacted]’s Master Card account.  The refund should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for responding to my concern regarding the hitch installation and rental of the trailer. Yes, I was disappointed that Uhaul did not give me a complete refund as I would not have rented the trailer in the first place had the Uhaul website not provided miss-information about the towing capacity of a 2010 Hyundai Elantra (please see documentation that I have provided to Uhaul from the Hyundai owner's manual about the maximum allowed tow weight). The $537.84 that was refunded should not be brought into this discussion at all as it was refunded to me for the days that I did not use the trailer and the mileage difference because it was not taken to Texas. It had nothing to do with the dispute about the trailer rental or the hitch installation. Regarding the $215.23 promised to me by [redacted]. I have a recording of her, on my phone, saying that she would like to give me this money as a showing of good faith in an effort to maintain me as a customer (no mention at all of needing to have the hitch and ball removed). I responded to [redacted]'s message during the week of March 2nd and confirmed that I would accept it. She returned my call with an email stating that she would give me back $100. When I responded asking why she was changing the amount she told me it had been too long. She also stated that I was trying to get something for free and that she would not allow that. She asked me to explain, again, why I thought I deserved to get this money back. I told her I was not willing to explain this for a third time (we went over this on 8/25/2014 and 2/11/2015). She raised her voice at me and I told her I would not tolerate this treatment and that I was going to hang up. I have not spoken to her or corresponded with her since then. The Revdex.com representative handling this case informed me that [redacted] claims that when she originally offered the $215.23 that she said I would need to return the hitch. That is absolutely not true. I have a recording of her saying it was a return in good faith. Uhaul has been inconsistent and incredibly unprofessional in this matter. It is very frustrating that the story about what will be given to me changes every time I speak with the company. I expect the $215.23 to be returned to me without me having to return the hitch as this was the agreement.
Regards,
[redacted]

The credit does not appear to have been issued yet.  Additionally, I would like an explanation for why the management of the East Providence UHaul decided to send incorrect documents to American Express to justify the incorrect charges even when they knew the charges were incorrect.  Finally, I would like documentation that the issue is actually taken care of in UHaul's system and the contract is closed out as agreed.I do thank Thomas S[redacted] for reaching out to resolve the issue, I did receive several messages from him.  I did not receive any calls from the manager.

April 23, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Central Alabama Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr....

[redacted] to discuss his concerns but he did not wish to listen to her explanation and disconnected the call. She called him back but the call went directly to his voice mail.
Please be advised when a reservation is made, our Traffic Team accesses the equipment location logs and schedules and finds the best match to our customer’s request. We then contact our customer in order to come to an agreement on the size, place and time the equipment will be available. After that agreement is made, if we fail to have the equipment at the time and place documented in the agreement, we offer to pay our customer a $50 Reservation Guarantee Fee for that failure. This was the case with Mr. [redacted] because it was necessary that we ask him to drive to an alternate pick up location to secure the needed equipment. Having to offer other options can be due to various reasons, which include a previous customer not returning the equipment on time or dropping off at a different location, as well as equipment malfunction. Also please be advised that Ms. [redacted] issued a refund to Mr. [redacted] for the $50 Reservation Guarantee Fee.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

April 13, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Candace T[redacted], our Traffic Manager for our Atlantic Canada Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she had left a...

message for Mr. [redacted] on April 5th explaining the equipment he reserved was at his preferred pick up location. Our records indicate Mr. [redacted] did in fact rent a U-Haul truck and tow-dolly from his preferred U-Haul pick up location in Yarmoth, NS on April 6th and returned the equipment on April 8th in Moncton, NB, which was a day early than allowed on the rental agreement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

August 15, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Rainel G[redacted], our President for our Miami Regional Office, reviewed Ms. [redacted]’s recent comments.  He informed our office he spoke to Ms. [redacted] and offered his apology for the behavior of our CSR that spoke to her.  He advised her of a refund for $50 as an adjustment on her rental, thanked her for using U-Haul and provided his cell phone number in case she had other concerns.  The refund should post on her next Master Card credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our Northeastern Pennsylvania Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and...

explained our reservation is for a certain size of equipment and a preferred pick up location.  Every attempt is make to accommodate these requests.  There are times we may need to offer an alternate pick up location, which would be the closest location and available equipment.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, reviewed Mr. [redacted]’s recent comments.  She attempted to speak to  him but has not received a return call, therefore, she sent him the following email in response:Good morning [redacted], a refund in the amount of $2464.00 has been issued back to your card.  If you have further questions please feel free to contact me at ###-###-####. Thank you.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

September 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our NW Colorado Regional Office, advised our office she spoke to Mr. [redacted] and requested he send her pictures of the damage.  She provided her email and he relayed he would send them for further review.Thank you for your continued support and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

Unacceptable response. The effort to cover their breach of contract with a $50 refund for losses well exceeding $3,000 is unprofessional. All the tenets of my original letter and filing still hold true. The contract that I signed states that U-Haul may in fact 'reserve the right to substitute EQUIPMENT of equal or greater value at no additional charge to the Customer.' They, however, substituted equipment of lesser value, breaching our contract and causing an expense to my family greater than the value of the contract. The verbal explanation by their representative offered no additional explanation.