December 19, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office that him and his staff have corresponded with [redacted] by email on several different occasions. [redacted] sent the following email to [redacted] recently. Please be advised our decision in the matter remains the same.[redacted], first I will inform you that [redacted] is actually [redacted] and she is still employed by U-Haul. Secondly I instructed [redacted] not to print off all those receipt and to direct you towards U-Haul Premier Storage Account on line so that you could at your leisure go through your ledger. It is not our position to find out every customer personal financial circumstance or how they will be paying, we have late fees for a reason. I will caution you on your threat of [redacted] This Week and The Standard as this could be considered slander, please also be advised [redacted] now feels you are harassing him (bill [redacted]). At this time I will advise you there will be no further discounts or refunds. I will once again tell you [redacted] is not going anywhere and if these action continue I will have no choice but to send you an eviction notice from our facility. Thank you [redacted] President [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
I received a credit for $50 after speaking with a U-Haul representative. I still have not received a refund for the mileage discrepancy. I was also not made aware of the $50 guarantee until having to resort to Revdex.com and other third party rating sites. Had this been offered at the point of sale, this entire complaint would have been resolved onsite and the mileage error would have been easily corrected.[redacted]
November 20, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Fargo Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Good Morning Mr....
[redacted],Our apologies for the inconvenience you incurred with your recent move in Grand Forks, Rsv# [redacted].After review, it was noted that from the time you made your reservation, to the time you wanted to pick up your equipment, there was not much time to meet your specific demands.We were pleased however, that we were able to provide you with the next size larger moving van, at no additional charge, and that it was located just blocks from your preferred location.We were also pleased to note that [redacted], in Traffic, allowed you additional miles and additional days, without charge, because of your inconvenience.You are correct however, when you wrote that we did not fulfill your reservation requirements.And for that, we are happy to issue you the $50.00 Reservation Guarantee.We are sorry that this was not completed on the day of your rental.Please watch for our payment to your credit card. However, this may not show for 7-10 days.Sincerely,[redacted], Executive Assistant
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The $15 fee does not no have anything to do with the $50 in addition that I was charged. Customer service never put the notes in the system to have someone to call me, so I had to drive there and it was too late by then.
August 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jamie L[redacted], our Traffic Manager for our Southern Arizona Regional Office, followed up on the information Ms. [redacted] provided and left her a message explaining a...
refund for $100 was issued to her along with a $50 VIP Certificate. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 4, 2018 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Greg B[redacted] Senior Staff for our Ohio Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed her concerns....
He advised her of a refund for $65 to the address he obtained from her. She should receive the check within the next 10 business days. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria [redacted]Executive AssistantU-Haul InternationalTell us why here...
August 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, reviewed Mr. [redacted]’s recent comments. She attempted to speak to him but has not received a return call, therefore, she sent him the following email in response:Good morning [redacted], a refund in the amount of $2464.00 has been issued back to your card. If you have further questions please feel free to contact me at ###-###-####. Thank you.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
July 25, 2016 Revdex.com ID#: 11564763 U-Haul Ref#: 1153207 Thank you for your concern for our customer Ms. [redacted] Bandi E[redacted], our Executive Assistant for our South Seattle Regional Office, followed up on the information Ms. [redacted] prov[redacted]d. She informed our office she spoke...
to Ms. [redacted] and discussed her concerns as well as issued her a refund for $150 as an adjustment. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 18, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Area Field Manager for our Manhattan Bronx Regional Office, followed up on the information Ms. [redacted] provided. He informed our office the truck Ms. [redacted] rented had just...
been returned from another rental and still had to be inspected and cleaned out. He asked that I relay his apology for the delay and inconvenience Ms. [redacted] experienced. We realize moving can be stressful in itself, however, since we are a do-it-yourself moving company, we cannot be responsible for a personal time schedule or commitments. Our records indicate Ms. [redacted] has disputed the rental charges with her credit card company. As we value Ms. [redacted] as a customer, Mr. [redacted] sent her a $10 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International
My complaint is with UHaul's corporate office, where they refused to help me and did nothing to reverse the error. They continually transfered me to other departments stating they did not know what to do. It was also the corporate customer service that caused this issue in the first place by not transferring the payment to the new trailer. Chris did help me, but I'm still out $112, still went weeks without the money, and I still haven't heard back on my formal complaint. This is not about Chris. It iseems about UHaul.
October 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Chadwick R[redacted] our President for our South Alabama Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office a refund for the $50 Reservation Guarantee Fee was issued and no further refund will be issued. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
October 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental contract. Rosemarie O[redacted], our Traffic Manager for our Northeastern Pennsylvania Regional Office, followed...
up on the information Ms. [redacted] provided. She informed our office she left a message for Ms. [redacted] and Mr. Davenport requesting a return call to find out what size mattress bag they did not receive for a proper reimbursement. Ms. O[redacted] also explained she issued a refund for the charges on the return end in the amount of $35.56 back to the [redacted] account listed on the contract. The refund should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Sean F[redacted], a Program Manager for Moving Help, followed up on the information Mr. [redacted] provided and sent him the following email in response: Dear Scott, We're contacting...
you regarding a recent Revdex.com (Revdex.com) complaint for the services you received by your Moving Helpers located in Texas. When damages arise, customers are directed to resolve the issue directly with the Moving Helper involved. Moving Help has provided tools such as the Dispute Resolution Center to help customers. The Resolution Center will assist you through an on-line dialogue with your Moving Helper. It is designed to shape communications into a constructive and polite solution. Here are the steps to do so: 1. Log on to movinghelp.com 2. Click on the Customer Service tab 3. Click Resolve an Issue that appears as a link. 4. Enter the email address and last 4 of the credit card used to place that order 5. Click on the name of the service provider and follow the instructions If you wish to pursue the Moving Helper for compensation through other means, you may use the information provided below to assist in the matter. [redacted], TX 77084 ###-###-#### [redacted]@yahoo.com Thank you, Sean F[redacted] Moving Help Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 25, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Kim D[redacted], our GM for our U-Haul Moving and Storage at Barlow Trail, followed up on the information Mr. [redacted] provided. She informed our office she issued a...
refund for $151.20 back to Mr. [redacted]’s Master Card account. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 23, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Central Alabama Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr....
[redacted] to discuss his concerns but he did not wish to listen to her explanation and disconnected the call. She called him back but the call went directly to his voice mail.
Please be advised when a reservation is made, our Traffic Team accesses the equipment location logs and schedules and finds the best match to our customer’s request. We then contact our customer in order to come to an agreement on the size, place and time the equipment will be available. After that agreement is made, if we fail to have the equipment at the time and place documented in the agreement, we offer to pay our customer a $50 Reservation Guarantee Fee for that failure. This was the case with Mr. [redacted] because it was necessary that we ask him to drive to an alternate pick up location to secure the needed equipment. Having to offer other options can be due to various reasons, which include a previous customer not returning the equipment on time or dropping off at a different location, as well as equipment malfunction. Also please be advised that Ms. [redacted] issued a refund to Mr. [redacted] for the $50 Reservation Guarantee Fee.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul Moving and Storage at [redacted], followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] advised her he took his vehicle to a repair shop and was told the back clip was bent...
so the hook was not catching. The repairman charged Mr. [redacted] $5 to bend the clip back so it would hook. Mr. [redacted] relayed to Ms. [redacted] that the latch on the trunk was working fine after the repair.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 6, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our President for our Fort Worth Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office he...
was able to reach an amicable resolution and has written off the current charges, or $218, making their next payment due on November 15th.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
February 8, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Richard H[redacted], our Executive Assistant for our Ohio Regional Office, followed up on the informationMr. [redacted] provided. He explained it was necessary to know the background on Mr. [redacted]’s...
storage account and why no further refunds will be issued. Mr. [redacted] alleged he was assaulted on U-Haul property in September 2016. The alleged attacker turns out is Mr. [redacted]’s authorized user of the storage unit. The police were called by our store due to the incident. No known report was taken and no charges were filed. Mr. H[redacted] stated that just over two weeks ago, Mr. [redacted] began insisting we were responsible for the altercation and we were at fault for not pressing charges. Also, since we were at fault, the damage due to some of his property was also our responsibility. In an effort to quickly resolve the issue, our Regional President, Dean H[redacted]d what would resolve the matter and Mr.[redacted] requested repairs for his “heat press” and reimburse for his medical expense due to a cut on his hand from the altercation. He requested $2900 and we obliged. Mr. [redacted] signed a release of all claims and accepted the settlement. Then a few days later Mr. [redacted] contacted Mr. H[redacted] back requesting Mr. H[redacted] sign a non-disclosure agreement so we would be a party in a law suit Mr. [redacted] intends to file against the [redacted] for not filing the police report. Mr. H[redacted] advised him he would not assist him any further. Mr. [redacted] has since filed another claim with RepWest Insurance Company, U-Haul’s insurance carrier, for damages to additional items of his that were never mentioned during any previous conversations.Our customers are very important to us and we regret to hear of situations that cause problems forthem. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 19, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office that him and his staff have corresponded with [redacted] by email on several different occasions. [redacted] sent the following email to [redacted] recently. Please be advised our decision in the matter remains the same.[redacted], first I will inform you that [redacted] is actually [redacted] and she is still employed by U-Haul. Secondly I instructed [redacted] not to print off all those receipt and to direct you towards U-Haul Premier Storage Account on line so that you could at your leisure go through your ledger. It is not our position to find out every customer personal financial circumstance or how they will be paying, we have late fees for a reason. I will caution you on your threat of [redacted] This Week and The Standard as this could be considered slander, please also be advised [redacted] now feels you are harassing him (bill [redacted]). At this time I will advise you there will be no further discounts or refunds. I will once again tell you [redacted] is not going anywhere and if these action continue I will have no choice but to send you an eviction notice from our facility. Thank you [redacted] President [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
I received a credit for $50 after speaking with a U-Haul representative. I still have not received a refund for the mileage discrepancy. I was also not made aware of the $50 guarantee until having to resort to Revdex.com and other third party rating sites. Had this been offered at the point of sale, this entire complaint would have been resolved onsite and the mileage error would have been easily corrected.[redacted]
November 20, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Fargo Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Good Morning Mr....
[redacted],Our apologies for the inconvenience you incurred with your recent move in Grand Forks, Rsv# [redacted].After review, it was noted that from the time you made your reservation, to the time you wanted to pick up your equipment, there was not much time to meet your specific demands.We were pleased however, that we were able to provide you with the next size larger moving van, at no additional charge, and that it was located just blocks from your preferred location.We were also pleased to note that [redacted], in Traffic, allowed you additional miles and additional days, without charge, because of your inconvenience.You are correct however, when you wrote that we did not fulfill your reservation requirements.And for that, we are happy to issue you the $50.00 Reservation Guarantee.We are sorry that this was not completed on the day of your rental.Please watch for our payment to your credit card. However, this may not show for 7-10 days.Sincerely,[redacted], Executive Assistant
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The $15 fee does not no have anything to do with the $50 in addition that I was charged. Customer service never put the notes in the system to have someone to call me, so I had to drive there and it was too late by then.
August 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jamie L[redacted], our Traffic Manager for our Southern Arizona Regional Office, followed up on the information Ms. [redacted] provided and left her a message explaining a...
refund for $100 was issued to her along with a $50 VIP Certificate. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 4, 2018 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Greg B[redacted] Senior Staff for our Ohio Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed her concerns....
He advised her of a refund for $65 to the address he obtained from her. She should receive the check within the next 10 business days. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria [redacted]Executive AssistantU-Haul InternationalTell us why here...
August 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, reviewed Mr. [redacted]’s recent comments. She attempted to speak to him but has not received a return call, therefore, she sent him the following email in response:Good morning [redacted], a refund in the amount of $2464.00 has been issued back to your card. If you have further questions please feel free to contact me at ###-###-####. Thank you.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
July 25, 2016 Revdex.com ID#: 11564763 U-Haul Ref#: 1153207 Thank you for your concern for our customer Ms. [redacted] Bandi E[redacted], our Executive Assistant for our South Seattle Regional Office, followed up on the information Ms. [redacted] prov[redacted]d. She informed our office she spoke...
to Ms. [redacted] and discussed her concerns as well as issued her a refund for $150 as an adjustment. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 18, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Area Field Manager for our Manhattan Bronx Regional Office, followed up on the information Ms. [redacted] provided. He informed our office the truck Ms. [redacted] rented had just...
been returned from another rental and still had to be inspected and cleaned out. He asked that I relay his apology for the delay and inconvenience Ms. [redacted] experienced. We realize moving can be stressful in itself, however, since we are a do-it-yourself moving company, we cannot be responsible for a personal time schedule or commitments. Our records indicate Ms. [redacted] has disputed the rental charges with her credit card company. As we value Ms. [redacted] as a customer, Mr. [redacted] sent her a $10 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International
My complaint is with UHaul's corporate office, where they refused to help me and did nothing to reverse the error. They continually transfered me to other departments stating they did not know what to do. It was also the corporate customer service that caused this issue in the first place by not transferring the payment to the new trailer. Chris did help me, but I'm still out $112, still went weeks without the money, and I still haven't heard back on my formal complaint. This is not about Chris. It iseems about UHaul.
October 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Chadwick R[redacted] our President for our South Alabama Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office a refund for the $50 Reservation Guarantee Fee was issued and no further refund will be issued. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
October 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental contract. Rosemarie O[redacted], our Traffic Manager for our Northeastern Pennsylvania Regional Office, followed...
up on the information Ms. [redacted] provided. She informed our office she left a message for Ms. [redacted] and Mr. Davenport requesting a return call to find out what size mattress bag they did not receive for a proper reimbursement. Ms. O[redacted] also explained she issued a refund for the charges on the return end in the amount of $35.56 back to the [redacted] account listed on the contract. The refund should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Sean F[redacted], a Program Manager for Moving Help, followed up on the information Mr. [redacted] provided and sent him the following email in response: Dear Scott, We're contacting...
you regarding a recent Revdex.com (Revdex.com) complaint for the services you received by your Moving Helpers located in Texas. When damages arise, customers are directed to resolve the issue directly with the Moving Helper involved. Moving Help has provided tools such as the Dispute Resolution Center to help customers. The Resolution Center will assist you through an on-line dialogue with your Moving Helper. It is designed to shape communications into a constructive and polite solution. Here are the steps to do so: 1. Log on to movinghelp.com 2. Click on the Customer Service tab 3. Click Resolve an Issue that appears as a link. 4. Enter the email address and last 4 of the credit card used to place that order 5. Click on the name of the service provider and follow the instructions If you wish to pursue the Moving Helper for compensation through other means, you may use the information provided below to assist in the matter. [redacted], TX 77084 ###-###-#### [redacted]@yahoo.com Thank you, Sean F[redacted] Moving Help Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 25, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Kim D[redacted], our GM for our U-Haul Moving and Storage at Barlow Trail, followed up on the information Mr. [redacted] provided. She informed our office she issued a...
refund for $151.20 back to Mr. [redacted]’s Master Card account. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 23, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Central Alabama Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr....
[redacted] to discuss his concerns but he did not wish to listen to her explanation and disconnected the call. She called him back but the call went directly to his voice mail.
Please be advised when a reservation is made, our Traffic Team accesses the equipment location logs and schedules and finds the best match to our customer’s request. We then contact our customer in order to come to an agreement on the size, place and time the equipment will be available. After that agreement is made, if we fail to have the equipment at the time and place documented in the agreement, we offer to pay our customer a $50 Reservation Guarantee Fee for that failure. This was the case with Mr. [redacted] because it was necessary that we ask him to drive to an alternate pick up location to secure the needed equipment. Having to offer other options can be due to various reasons, which include a previous customer not returning the equipment on time or dropping off at a different location, as well as equipment malfunction. Also please be advised that Ms. [redacted] issued a refund to Mr. [redacted] for the $50 Reservation Guarantee Fee.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul Moving and Storage at [redacted], followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] advised her he took his vehicle to a repair shop and was told the back clip was bent...
so the hook was not catching. The repairman charged Mr. [redacted] $5 to bend the clip back so it would hook. Mr. [redacted] relayed to Ms. [redacted] that the latch on the trunk was working fine after the repair.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 6, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our President for our Fort Worth Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office he...
was able to reach an amicable resolution and has written off the current charges, or $218, making their next payment due on November 15th.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
February 8, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Richard H[redacted], our Executive Assistant for our Ohio Regional Office, followed up on the informationMr. [redacted] provided. He explained it was necessary to know the background on Mr. [redacted]’s...
storage account and why no further refunds will be issued. Mr. [redacted] alleged he was assaulted on U-Haul property in September 2016. The alleged attacker turns out is Mr. [redacted]’s authorized user of the storage unit. The police were called by our store due to the incident. No known report was taken and no charges were filed. Mr. H[redacted] stated that just over two weeks ago, Mr. [redacted] began insisting we were responsible for the altercation and we were at fault for not pressing charges. Also, since we were at fault, the damage due to some of his property was also our responsibility. In an effort to quickly resolve the issue, our Regional President, Dean H[redacted]d what would resolve the matter and Mr.[redacted] requested repairs for his “heat press” and reimburse for his medical expense due to a cut on his hand from the altercation. He requested $2900 and we obliged. Mr. [redacted] signed a release of all claims and accepted the settlement. Then a few days later Mr. [redacted] contacted Mr. H[redacted] back requesting Mr. H[redacted] sign a non-disclosure agreement so we would be a party in a law suit Mr. [redacted] intends to file against the [redacted] for not filing the police report. Mr. H[redacted] advised him he would not assist him any further. Mr. [redacted] has since filed another claim with RepWest Insurance Company, U-Haul’s insurance carrier, for damages to additional items of his that were never mentioned during any previous conversations.Our customers are very important to us and we regret to hear of situations that cause problems forthem. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International