Beverly Hills Weight Loss Clinics

May 18, 2015
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for forwarding Ms. *** concerns to our office.
*** ***, our GM for our U-Haul Moving and Storage of Red Bird Lane, followed up on the information Ms. *** provided. She informed our office she left a message for Ms. ***...

requesting a call back to personally discuss her concerns. Please be advised that the Terms and Conditions for the Equipment Rental states Customer expressly authorizes Company to apply any and all additional charges, including lost rental revenue, on the credit card used to pay for the rental or on the credit card used as meaningful assurance. Ms. *** will need to contact her cousin, *** ***, to retrieve any extra funds she paid towards Ms. Uju’s rental if she wishes to do so.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*** ***
Executive Assistant
U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 9, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Manuel M[redacted], our President for our Inland Northwest Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office they have a photo on...

file to show proper hook up was done.  If Ms. [redacted] wishes to file a claim for damages, she can contact [redacted]t Insurance Company at ###-###-####.  A phone report will be taken and then an adjuster will contact her back as follow up.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11738792, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Emory [redacted]’s concerns to our office for review.Please be advised that the storage location involved is not owned by U-Haul. This location does rent U-Haul trucks and trailer but the storage part of the business is not U-Haul....

Please refer Mr. [redacted]’s concerns to [redacted] for resolution.Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 5, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted].   Traci H[redacted] our GM for our U-Haul Moving and Storage of Anchorage, followed up on the information Mr. [redacted] provided.  She informed our...

office that Mr. [redacted] was on a highway that “U-Haul does not provide any roadside service on these roadways.”, which is listed on his contract.  He was offered options to get the trailer back to U-Haul but none of the options were followed.  Ms. H[redacted] explained Mr. [redacted] was charged the fee to recover the trailer that was abandoned and this will not be refunded.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided.  He assured our office he addressed the rental with our GM of our U-Haul...

location Mr. [redacted] rented the truck.  The equipment is safe and worked according to our standards but also mentioned the driver door did not seal properly causing a loud noise while on the road.  A refund for $350 was issued to help offset the inconvenience Mr. [redacted] experienced during his move.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 17, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Lester Z[redacted], our Field Manager for our Charlotte Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he contacted Mr....

[redacted] and directed him to RepWest Insurance Company to file a claim for his loss.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 4, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your forwarding Ms. [redacted]t’s recent comments to our office.
[redacted], our President for our U-Haul Storage Centers of Dallas, followed up on the information Ms. [redacted]t provided. She informed our office they went ahead and issued a refund for the amount charged to Ms. [redacted]’s credit card. Attempts were made to reach Ms. [redacted] by phone but were unsuccessful, however, an email was sent to her advising her of the refund. I would like to mention that when the Promissory Note was sent in for collection, our Credit Administration Department charged the credit card listed on the rental agreement, which is normal procedure.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Please be assured the information Mr. [redacted] provided has been directed to our Regional Office for further follow up with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We certainly appreciate his feedback. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

August 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Heidi G[redacted], a Senior Customer Service Agent, followed up on the information Mr. [redacted] provided with our Credit Card Processing Department. They sent Mr. [redacted] an email...

explaining the second $20.28 is only a hold and we only applied one charge for $20.28. The agent with Credit Card Processing asked for a case number for further research and to provide Mr. [redacted]’s financial institution this information on U-Haul letterhead in order for them to have the hold dropped immediately.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

October 21, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Ms. [redacted] provided. She sent Ms. [redacted] an email offering her apology for the...

inconvenience she experienced. Please be advised this U-Haul Dealer is an independent business man that rents U-Haul trucks and trailers off his lot as a secondary business. He is not a U-Haul employee. U-Haul employees do not pack, load, and/or move customers. Ms. [redacted] explained in her email that the responsibility of the move would be this independent businessman, therefore, Ms. [redacted]’s concerns need to be directed to him.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  the matter was resolved and I received my full refund.
Regards,
[redacted]

August 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our President for our Northern Louisiana Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:Mrs. [redacted], I was sorry...

to hear that your move did not well. After reviewing your file and letter to the Revdex.com this is what I see. When your reservation was made we had conditions in the reservation system that let our customers know we were covering any new reservations with equipment coming into the area and that traveling was a possibility. I see we offered you a 20' truck in Boyce as soon as it came in from its rental but it was declined because of the size of your home. Did you actually travel to Boyce? Next I see where we had your requested equipment in Leesville and traveled to this location and rented the equipment. You are correct that your were not given enough additional miles to cover your trip and our location that you dropped off the equipment too could have handled this part of your rental better. I see where that location has refunded the mileage that was charged and we have credited your card 50.00 for our reservation guarantee. If you added oil to the truck we will gladly refund you for that as well. Please let me know what more that we can do for you. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

January 26, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. H[redacted].   I have issued a refund for the $50 Reservation Guarantee Fee in addition to a refund for the double charge of $32.35.  Both refunds were issued back to Mr....

Harkness’s Visa account and should post on his next credit card statement.  As we value Mr. Harkness as a customer, I emailed him a $40 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer to help offset the inconvenience he experienced.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] U-Haul International

Below is an excerpt of my email to Steve_L[redacted]@uhaul.com sent on 05/31/16 at 10:51 AM in response to his email sent to me on 05/31/16 at 9:25 AM.  (not enough characters for whole email) "To summarize, the outrageous behavior of your employee caused me a great deal of distress during my move in 2014.  $30 is not acceptable in keeping my business for future moves.  I am currently moving due to medical school and will be moving multiple times in the future, including, but not limited to my residency, fellowship, and future employment opportunities (average moving every two years).  If $30 is all you can offer, then as a matter of principle I will not be using your company for a future move after my current one, even if this means paying more money to another company.  I have a loyal history of using Uhaul for all my moves and I expect more.  I certainly don't believe I deserve to be cursed out by an employee and then have no one from the company believe me." I have not received a response to my email.  Additionally, I have been told by two people I would be receiving a $30 coupon, but have not receiving anything by Uhaul through email confirming this (I guess it is in the notes...hahaha, I won't count on that).  I was recently told by a manager at a regional office I would get a $30 credit off my rental (which I wasn't satisfied with).  The only thing that has came out of this Revdex.com complaint is Uhaul (Steve L[redacted]) honoring a credit I supposedly was already given.   Thank you so much for giving me the same thing twice, and yet still not giving me anything.  As stated previously, $30 is a joke.  $30 is appropriate when a customer has to wait a few hours for a truck or deals with an inconvenience such as a rude employee.  $30 is not appropriate when a customer is verbally assaulted by your employee and then as a result of it experiences extra unnecessary and completely avoidable hardship (paid help waited longer, smaller truck...).

June 9, 2016   BB ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Melissa M[redacted], our Executive Assistant for our Miami Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she contacted...

Mr. [redacted] and attempted to address his concerns regarding unknown charges to his credit card.  Her intentions were to inform him he may have been charged for tolls he incurred back in March.  As explained on his rental contract, he can be charged for extra fees he incurs back to the credit card listed on the contract.  Mr. [redacted] relayed he disputed the charges with his credit card company.  When Ms. M[redacted] was explaining she would need to contact Credit Card Processing to find out more about the charges, the call was disconnected.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I can't accept it.I said I **d no experience checking damage on a rental cargo van. A damage over the rear door is so easy to be ignored. U-**ul's response doesn't proof t**t the damaged part was good before the cargo van rent out. Dealer **s responsibility of not find the damage before the vehicle rent out, and not to remind customer check the vehicle before sign the documents.

February 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office a refund for the $50...

Reservation Guarantee Fee was issued to [redacted]’s [redacted] account on January 2nd and should post on his next credit card statement. [redacted] left a message for [redacted] recently advising him of a supplemental refund for $17.28 and asked him to call back if he had other concerns.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

June 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the information Mr. [redacted] provided. She informed our office that our GM of our U-Haul...

Center involved contacted Mr. [redacted] and Mr. [redacted] indicated he no longer wanted the hitch installed and he would be renting out of Cape Cod.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International