Beverly Hills Weight Loss Clinics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoken with a Uhaul representative and we are trying to work out a mutually agreeable conclusion. I will keep the Revdex.com updated. The final resolution will take longer than the seven days provided by the Revdex.com. 
Regards,
[redacted]

August 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Jamie L[redacted], our Traffic Manager for our Southern Arizona Regional Office, followed up on the information Ms. [redacted] provided and left her a message explaining a...

refund for $100 was issued to her along with a $50 VIP Certificate.  The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I sent an email to the storeas asked with my hotel receipt and my rental receipt. I did receive reimbursement for rental but want to be sure a check will be sent for my hotel stay as stated by the store Manager.

My complaint is with UHaul's corporate office, where they refused to help me and did nothing to reverse the error.  They continually transfered me to other departments stating they did not know what to do. It was also the corporate customer service that caused this issue in the first place by not transferring the payment to the new trailer.  Chris did help me, but I'm still out $112, still went weeks without the money, and I still haven't heard back on my formal complaint.  This is not about Chris.  It iseems about UHaul.

Ms C[redacted],  The "autopay" program never attempted to charge my card yet I was assessed a late fee....this is occurring on a large scale basis to many customers and must stop.  Are you going to cooperate?  [redacted]  ###-###-####

June 25, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:[redacted]: I received...

your concerns on your recent U-Haul reservation and would first like to offer an apology for the unsatisfactory experience that you encountered. While it is our goal to serve as many of our customers as possible at their preferred pickup time and location, we do sometimes have to make changes based on availability and incoming equipment. Unfortunately during busier times this becomes more frequent and at times limits our ability to provide pick up information until the day prior to rental. Looking at your reservation I see that we contacted you on the 4th with an option that was 15 miles from your preferred pick up location at 9 am which was not an acceptable option for your move based on your time constraints. I do see that we did ultimately have an option for you on the 5th from your preferred location and at your preferred time however you had already made other arrangements by that time. As for our reservations, we do honor them and it is not false advertising. We back the reservation up with a guarantee of 50.00. Once we take your reservation and agree on the pickup time and location if we are unable to fulfill your reservation for any reason we credit you 50.00. In this particular case we were able to accommodate your reservation at the time and location requested. I do however understand your frustration and as a good will gesture have issued a 50.00 credit to the card used for the reservation number referenced.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

September 21, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our Pittsburgh Regional Office reviewed Ms. [redacted] recent comments and and sent her the following email in response:[redacted]:I have reviewed your reply to the Revdex.com. The equipment in question is currently at a maintenance facility for routine scheduled service and I will relay your concerns to the facility for inspection while it is there there thank you. I have provided copies of your signed rental agreement (in your name) shown below, for the rental in question which clearly shows that the location did in fact have authorization to charge the card used for this rental. Again, we stand by the decision of the Glenshaw location to collect the charge due for this rental per the terms on the rental agreement and are considering this matter resolved. Might I suggest that if you rented this truck for a third party that you seek reimbursement from that party.Thank you,[redacted]Executive Assistant MCO 809[redacted]Glenshaw PA 15116We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

October 10, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental contract.   Rosemarie O[redacted], our Traffic Manager for our Northeastern Pennsylvania Regional Office, followed...

up on the information Ms. [redacted] provided.  She informed our office she left a message for Ms. [redacted] and Mr. Davenport requesting a return call to find out what size mattress bag they did not receive for a proper reimbursement.  Ms. O[redacted] also explained she issued a refund for the charges on the return end in the amount of $35.56 back to the [redacted] account listed on the contract.  The refund should post on their next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 6, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our President for our Fort Worth Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office he...

was able to reach an amicable resolution and has written off the current charges, or $218, making their next payment due on November 15th.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 25, 2016   Revdex.com ID#: 11564763 U-Haul Ref#: 1153207   Thank you for your concern for our customer Ms. [redacted]   Bandi E[redacted], our Executive Assistant for our South Seattle Regional Office, followed up on the information Ms. [redacted] prov[redacted]d.  She informed our office she spoke...

to Ms. [redacted] and discussed her concerns as well as issued her a refund for $150 as an adjustment.  The refund should post on her next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Sean F[redacted], a Program Manager for Moving Help, followed up on the information Mr. [redacted] provided and sent him the following email in response: Dear Scott, We're contacting...

you regarding a recent Revdex.com (Revdex.com) complaint for the services you received by your Moving Helpers located in Texas. When damages arise, customers are directed to resolve the issue directly with the Moving Helper involved. Moving Help has provided tools such as the Dispute Resolution Center to help customers. The Resolution Center will assist you through an on-line dialogue with your Moving Helper. It is designed to shape communications into a constructive and polite solution. Here are the steps to do so: 1. Log on to movinghelp.com 2. Click on the Customer Service tab 3. Click Resolve an Issue that appears as a link. 4. Enter the email address and last 4 of the credit card used to place that order 5. Click on the name of the service provider and follow the instructions If you wish to pursue the Moving Helper for compensation through other means, you may use the information provided below to assist in the matter. [redacted], TX 77084 ###-###-#### [redacted]@yahoo.com Thank you, Sean F[redacted] Moving Help Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

October 29, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our New Hampshire and Maine Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...

response:
Dear Mr. [redacted], My name is [redacted] and I am with U-Haul Co of NH & ME. I would like to thank you for giving me the opportunity to work with you regarding your hitch installation. I understand you are seeking a complete refund, due to an issue with the installation. You state in your letter that after your hitch installation on 9/26 you immediately noticed clearance issues between the muffler and the hitch. At any time between the date of installation and when you rented a trailer on 9/30, did you contact the S. Willow St location to have this issue corrected? I would be more than happy to reimburse you for the cost of the positive battery terminal cover and the oem hitch plates. I just need a receipt or estimate for the cost of the replacement parts. I am issuing a $50 VIP Certifcate for your troubles.
The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

December 17, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. Smith.Sheree D[redacted] our Executive Assistant for our Coastal South Carolina Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she contacted Ms....

[redacted] and offered her an apology and discussed her concerns.  She advised Ms. [redacted] she would issue a refund for the extra day charge and the miles due to the fact she did not get the right size of equipment and the lack of customer service she received.  A refund for $71.88 was issued back to Ms. [redacted] Visa account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria Palmisano[redacted]U-Haul International

December 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].Paul Gentry, our Executive Assistant for our West Houston Regional Office, followed up on the information Mrs. [redacted] provided.  He informed our office Justin Howard, our GM...

for our U-Haul Moving and Storage at Sugarland Airport, attempted to speak to Mrs. [redacted] but she declined his call.  Our GM issued a refund for the overcharge in the amount of $78.85.  The refund should post on their next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate Mr. [redacted] assistance, however my issues have not been resolved. I do not have the keys to my Ubox, nor the VIP coupon to deliver and unload nor do I have any additional compensation for the bad service and exceedingly long delays. Days and days and too many phone calls to resolve simple matters are not okay. Mr. [redacted] had my email address and my street address on the last friday before Thanksgiving that we spoke on the telephone. He is employed by Uhaul and I am not. I do not know what their procedures are there but based upon my original call for delivery in the early part of November 2014, this is far too long to resolve this problem. I expected a emailed coupon or next day delivery to my door at the last conversation. As a paying customer I am not receiving the service I paid for and I need these items delivered and unloaded asap intact. I am waiting for the Ubox keys, VIP coupon and some monetary compensation for the delays and inconvenience. I need to receive the answers immediately through email if telephone is not convenient. Thank you.
Regards,
[redacted]

April 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our Mr. [redacted]. Charles D[redacted], our President for our North Seattle Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a refund for $318.97 was issued for the...

cost of the repair and reinstallation of the repair part. The refund should post on his next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

I want to know if I can receive a letter from U-Haul stating this matter has been resolved and they will not take any more money from my [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

May 23, 2016 Revdex.com ID#:[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Joann G[redacted], our Executive Assistant for our Western Florida Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: Mr....

[redacted], again our apologies for the situation. A credit was issued this morning for $100.00 to your c/c. Please watch your statement. Mr. [redacted]’s reservation was canceled without his knowledge.  Ms. G[redacted]  called Mr. [redacted] and offered her apologies for the inconvenience and granted a $100 credit.  Mr. [redacted] was satisfied with the refund and the file was closed. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Katelinn K[redacted] Senior Customer Service Agent U-Haul International

October 10, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Chadwick R[redacted] our President for our South Alabama Regional Office, reviewed Mr. [redacted]’s recent comments.  He informed our office a refund for the $50 Reservation Guarantee Fee was issued and no further refund will be issued.    We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 3, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Samantha S[redacted], Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Ms. [redacted] provided.  She informed our...

office she left a message on July 26th requesting a return call.  She relayed she will issue a refund for the $50 Reservation Guarantee Fee after she speaks to Ms. [redacted] if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria Palmisano Executive Assistant U-Haul International