September 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our NW Colorado Regional Office, advised our office she spoke to Mr. [redacted] and requested he send her pictures of the damage. She provided her email and he relayed he would send them for further review.Thank you for your continued support and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
August 3, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Angelique F[redacted], our Executive Assistant for our Northern New Jersey Regional Office, followed up on the information Mr. [redacted] provided. She informed our office...
that Mr. [redacted] is trying to pay online, however, she has taken his calls several times and has tried to take his payment but it comes back as insufficient funds. Mr. [redacted] stated he will be making a deposit into his account and will call back. Ms. F[redacted] has since waived two late fees. On July 26th Anthony P[redacted], our President for our Northern New Jersey Regional Office, left a message requesting a return call from Mr. [redacted] and hopes to hear back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Arnesha [redacted], our Executive Assistant for our Los Angeles West Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and addressed his concerns. He returned hitch for a refund of $321.31. Mr. [redacted] should receive the check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria [redacted]Executive AssistantU-Haul International
April 13, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Candace T[redacted], our Traffic Manager for our Atlantic Canada Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she had left a...
message for Mr. [redacted] on April 5th explaining the equipment he reserved was at his preferred pick up location. Our records indicate Mr. [redacted] did in fact rent a U-Haul truck and tow-dolly from his preferred U-Haul pick up location in Yarmoth, NS on April 6th and returned the equipment on April 8th in Moncton, NB, which was a day early than allowed on the rental agreement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
Unacceptable response. The effort to cover their breach of contract with a $50 refund for losses well exceeding $3,000 is unprofessional. All the tenets of my original letter and filing still hold true. The contract that I signed states that U-Haul may in fact 'reserve the right to substitute EQUIPMENT of equal or greater value at no additional charge to the Customer.' They, however, substituted equipment of lesser value, breaching our contract and causing an expense to my family greater than the value of the contract. The verbal explanation by their representative offered no additional explanation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for responding to my concern regarding the hitch installation and rental of the trailer. Yes, I was disappointed that Uhaul did not give me a complete refund as I would not have rented the trailer in the first place had the Uhaul website not provided miss-information about the towing capacity of a 2010 Hyundai Elantra (please see documentation that I have provided to Uhaul from the Hyundai owner's manual about the maximum allowed tow weight). The $537.84 that was refunded should not be brought into this discussion at all as it was refunded to me for the days that I did not use the trailer and the mileage difference because it was not taken to Texas. It had nothing to do with the dispute about the trailer rental or the hitch installation. Regarding the $215.23 promised to me by [redacted]. I have a recording of her, on my phone, saying that she would like to give me this money as a showing of good faith in an effort to maintain me as a customer (no mention at all of needing to have the hitch and ball removed). I responded to [redacted]'s message during the week of March 2nd and confirmed that I would accept it. She returned my call with an email stating that she would give me back $100. When I responded asking why she was changing the amount she told me it had been too long. She also stated that I was trying to get something for free and that she would not allow that. She asked me to explain, again, why I thought I deserved to get this money back. I told her I was not willing to explain this for a third time (we went over this on 8/25/2014 and 2/11/2015). She raised her voice at me and I told her I would not tolerate this treatment and that I was going to hang up. I have not spoken to her or corresponded with her since then. The Revdex.com representative handling this case informed me that [redacted] claims that when she originally offered the $215.23 that she said I would need to return the hitch. That is absolutely not true. I have a recording of her saying it was a return in good faith. Uhaul has been inconsistent and incredibly unprofessional in this matter. It is very frustrating that the story about what will be given to me changes every time I speak with the company. I expect the $215.23 to be returned to me without me having to return the hitch as this was the agreement.
Regards,
[redacted]
February 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Lisa Ramos, our Executive Assistant for our Riverside Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office Ms. [redacted] was given the directions and contact information to close out her collection account. She was provided the telephone number, email address and fax number to contact and forward her police report to help with the process. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 25, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:[redacted]: I received...
your concerns on your recent U-Haul reservation and would first like to offer an apology for the unsatisfactory experience that you encountered. While it is our goal to serve as many of our customers as possible at their preferred pickup time and location, we do sometimes have to make changes based on availability and incoming equipment. Unfortunately during busier times this becomes more frequent and at times limits our ability to provide pick up information until the day prior to rental. Looking at your reservation I see that we contacted you on the 4th with an option that was 15 miles from your preferred pick up location at 9 am which was not an acceptable option for your move based on your time constraints. I do see that we did ultimately have an option for you on the 5th from your preferred location and at your preferred time however you had already made other arrangements by that time. As for our reservations, we do honor them and it is not false advertising. We back the reservation up with a guarantee of 50.00. Once we take your reservation and agree on the pickup time and location if we are unable to fulfill your reservation for any reason we credit you 50.00. In this particular case we were able to accommodate your reservation at the time and location requested. I do however understand your frustration and as a good will gesture have issued a 50.00 credit to the card used for the reservation number referenced.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
I want to know if I can receive a letter from U-Haul stating this matter has been resolved and they will not take any more money from my [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
May 23, 2016 Revdex.com ID#:[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Joann G[redacted], our Executive Assistant for our Western Florida Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: Mr....
[redacted], again our apologies for the situation. A credit was issued this morning for $100.00 to your c/c. Please watch your statement. Mr. [redacted]’s reservation was canceled without his knowledge. Ms. G[redacted] called Mr. [redacted] and offered her apologies for the inconvenience and granted a $100 credit. Mr. [redacted] was satisfied with the refund and the file was closed. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Katelinn K[redacted] Senior Customer Service Agent U-Haul International
I have been told before that the issue was resolved and it was not. I asked to have written proof that the issue is resolved and I have yet to receive that written proof.
October 29, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our New Hampshire and Maine Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response:
Dear Mr. [redacted], My name is [redacted] and I am with U-Haul Co of NH & ME. I would like to thank you for giving me the opportunity to work with you regarding your hitch installation. I understand you are seeking a complete refund, due to an issue with the installation. You state in your letter that after your hitch installation on 9/26 you immediately noticed clearance issues between the muffler and the hitch. At any time between the date of installation and when you rented a trailer on 9/30, did you contact the S. Willow St location to have this issue corrected? I would be more than happy to reimburse you for the cost of the positive battery terminal cover and the oem hitch plates. I just need a receipt or estimate for the cost of the replacement parts. I am issuing a $50 VIP Certifcate for your troubles.
The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 17, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Devon K[redacted]. Kelley E[redacted], our GM for our [redacted] U-Haul Center, followed up on the information provided and sent the follo[redacted] email in response: Hello Devon K[redacted] I spoke with you...
briefly last month regarding your experience at our location. I have been unble to reach you by phone. Please give me a call when you can. Thank you Kelley E[redacted] GM [redacted]. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allo[redacted] us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I sent an email to the storeas asked with my hotel receipt and my rental receipt. I did receive reimbursement for rental but want to be sure a check will be sent for my hotel stay as stated by the store Manager.
August 3, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Samantha S[redacted], Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Ms. [redacted] provided. She informed our...
office she left a message on July 26th requesting a return call. She relayed she will issue a refund for the $50 Reservation Guarantee Fee after she speaks to Ms. [redacted] if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Palmisano Executive Assistant U-Haul International
September 23, 2016 Revdex.com ID#: [redacted], [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Michael H[redacted], our Traffic Manager for our Eastern Florida Regional Office, reviewed Ms. [redacted]’ recent information she provided. ...
He informed our office a check for $238.70 was issued to Ms. [redacted] and he would be contacting RepWest Insurance Company to open a claim for her damaged property. The check was mailed from Phoenix on September 22nd and should be received within the next 10 business days. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our Mr. [redacted]. Charles D[redacted], our President for our North Seattle Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a refund for $318.97 was issued for the...
cost of the repair and reinstallation of the repair part. The refund should post on his next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
October 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.
[redacted], our Executive Assistant for our San Francisco Regional Office, followed up on the information Ms....
[redacted] provided. She informed our office that a refund for $75 was deducted from the rental contract at the time of drop off as an adjustment.
As we value Mr. and Ms. [redacted] as customers, Ms. [redacted] also sent them a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our Northeastern Pennsylvania Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and...
explained our reservation is for a certain size of equipment and a preferred pick up location. Every attempt is make to accommodate these requests. There are times we may need to offer an alternate pick up location, which would be the closest location and available equipment.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
September 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our NW Colorado Regional Office, advised our office she spoke to Mr. [redacted] and requested he send her pictures of the damage. She provided her email and he relayed he would send them for further review.Thank you for your continued support and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
August 3, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Angelique F[redacted], our Executive Assistant for our Northern New Jersey Regional Office, followed up on the information Mr. [redacted] provided. She informed our office...
that Mr. [redacted] is trying to pay online, however, she has taken his calls several times and has tried to take his payment but it comes back as insufficient funds. Mr. [redacted] stated he will be making a deposit into his account and will call back. Ms. F[redacted] has since waived two late fees. On July 26th Anthony P[redacted], our President for our Northern New Jersey Regional Office, left a message requesting a return call from Mr. [redacted] and hopes to hear back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Arnesha [redacted], our Executive Assistant for our Los Angeles West Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and addressed his concerns. He returned hitch for a refund of $321.31. Mr. [redacted] should receive the check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria [redacted]Executive AssistantU-Haul International
April 13, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Candace T[redacted], our Traffic Manager for our Atlantic Canada Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she had left a...
message for Mr. [redacted] on April 5th explaining the equipment he reserved was at his preferred pick up location. Our records indicate Mr. [redacted] did in fact rent a U-Haul truck and tow-dolly from his preferred U-Haul pick up location in Yarmoth, NS on April 6th and returned the equipment on April 8th in Moncton, NB, which was a day early than allowed on the rental agreement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
Unacceptable response. The effort to cover their breach of contract with a $50 refund for losses well exceeding $3,000 is unprofessional. All the tenets of my original letter and filing still hold true. The contract that I signed states that U-Haul may in fact 'reserve the right to substitute EQUIPMENT of equal or greater value at no additional charge to the Customer.' They, however, substituted equipment of lesser value, breaching our contract and causing an expense to my family greater than the value of the contract. The verbal explanation by their representative offered no additional explanation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for responding to my concern regarding the hitch installation and rental of the trailer. Yes, I was disappointed that Uhaul did not give me a complete refund as I would not have rented the trailer in the first place had the Uhaul website not provided miss-information about the towing capacity of a 2010 Hyundai Elantra (please see documentation that I have provided to Uhaul from the Hyundai owner's manual about the maximum allowed tow weight). The $537.84 that was refunded should not be brought into this discussion at all as it was refunded to me for the days that I did not use the trailer and the mileage difference because it was not taken to Texas. It had nothing to do with the dispute about the trailer rental or the hitch installation. Regarding the $215.23 promised to me by [redacted]. I have a recording of her, on my phone, saying that she would like to give me this money as a showing of good faith in an effort to maintain me as a customer (no mention at all of needing to have the hitch and ball removed). I responded to [redacted]'s message during the week of March 2nd and confirmed that I would accept it. She returned my call with an email stating that she would give me back $100. When I responded asking why she was changing the amount she told me it had been too long. She also stated that I was trying to get something for free and that she would not allow that. She asked me to explain, again, why I thought I deserved to get this money back. I told her I was not willing to explain this for a third time (we went over this on 8/25/2014 and 2/11/2015). She raised her voice at me and I told her I would not tolerate this treatment and that I was going to hang up. I have not spoken to her or corresponded with her since then. The Revdex.com representative handling this case informed me that [redacted] claims that when she originally offered the $215.23 that she said I would need to return the hitch. That is absolutely not true. I have a recording of her saying it was a return in good faith. Uhaul has been inconsistent and incredibly unprofessional in this matter. It is very frustrating that the story about what will be given to me changes every time I speak with the company. I expect the $215.23 to be returned to me without me having to return the hitch as this was the agreement.
Regards,
[redacted]
February 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Lisa Ramos, our Executive Assistant for our Riverside Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office Ms. [redacted] was given the directions and contact information to close out her collection account. She was provided the telephone number, email address and fax number to contact and forward her police report to help with the process. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 25, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:[redacted]: I received...
your concerns on your recent U-Haul reservation and would first like to offer an apology for the unsatisfactory experience that you encountered. While it is our goal to serve as many of our customers as possible at their preferred pickup time and location, we do sometimes have to make changes based on availability and incoming equipment. Unfortunately during busier times this becomes more frequent and at times limits our ability to provide pick up information until the day prior to rental. Looking at your reservation I see that we contacted you on the 4th with an option that was 15 miles from your preferred pick up location at 9 am which was not an acceptable option for your move based on your time constraints. I do see that we did ultimately have an option for you on the 5th from your preferred location and at your preferred time however you had already made other arrangements by that time. As for our reservations, we do honor them and it is not false advertising. We back the reservation up with a guarantee of 50.00. Once we take your reservation and agree on the pickup time and location if we are unable to fulfill your reservation for any reason we credit you 50.00. In this particular case we were able to accommodate your reservation at the time and location requested. I do however understand your frustration and as a good will gesture have issued a 50.00 credit to the card used for the reservation number referenced.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
I want to know if I can receive a letter from U-Haul stating this matter has been resolved and they will not take any more money from my [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
May 23, 2016 Revdex.com ID#:[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Joann G[redacted], our Executive Assistant for our Western Florida Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: Mr....
[redacted], again our apologies for the situation. A credit was issued this morning for $100.00 to your c/c. Please watch your statement. Mr. [redacted]’s reservation was canceled without his knowledge. Ms. G[redacted] called Mr. [redacted] and offered her apologies for the inconvenience and granted a $100 credit. Mr. [redacted] was satisfied with the refund and the file was closed. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Katelinn K[redacted] Senior Customer Service Agent U-Haul International
I have been told before that the issue was resolved and it was not. I asked to have written proof that the issue is resolved and I have yet to receive that written proof.
October 29, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our New Hampshire and Maine Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response:
Dear Mr. [redacted], My name is [redacted] and I am with U-Haul Co of NH & ME. I would like to thank you for giving me the opportunity to work with you regarding your hitch installation. I understand you are seeking a complete refund, due to an issue with the installation. You state in your letter that after your hitch installation on 9/26 you immediately noticed clearance issues between the muffler and the hitch. At any time between the date of installation and when you rented a trailer on 9/30, did you contact the S. Willow St location to have this issue corrected? I would be more than happy to reimburse you for the cost of the positive battery terminal cover and the oem hitch plates. I just need a receipt or estimate for the cost of the replacement parts. I am issuing a $50 VIP Certifcate for your troubles.
The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 17, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Devon K[redacted]. Kelley E[redacted], our GM for our [redacted] U-Haul Center, followed up on the information provided and sent the follo[redacted] email in response: Hello Devon K[redacted] I spoke with you...
briefly last month regarding your experience at our location. I have been unble to reach you by phone. Please give me a call when you can. Thank you Kelley E[redacted] GM [redacted]. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allo[redacted] us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I sent an email to the storeas asked with my hotel receipt and my rental receipt. I did receive reimbursement for rental but want to be sure a check will be sent for my hotel stay as stated by the store Manager.
August 3, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Samantha S[redacted], Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Ms. [redacted] provided. She informed our...
office she left a message on July 26th requesting a return call. She relayed she will issue a refund for the $50 Reservation Guarantee Fee after she speaks to Ms. [redacted] if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Palmisano Executive Assistant U-Haul International
September 23, 2016 Revdex.com ID#: [redacted], [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Michael H[redacted], our Traffic Manager for our Eastern Florida Regional Office, reviewed Ms. [redacted]’ recent information she provided. ...
He informed our office a check for $238.70 was issued to Ms. [redacted] and he would be contacting RepWest Insurance Company to open a claim for her damaged property. The check was mailed from Phoenix on September 22nd and should be received within the next 10 business days. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our Mr. [redacted]. Charles D[redacted], our President for our North Seattle Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a refund for $318.97 was issued for the...
cost of the repair and reinstallation of the repair part. The refund should post on his next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
October 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.
[redacted], our Executive Assistant for our San Francisco Regional Office, followed up on the information Ms....
[redacted] provided. She informed our office that a refund for $75 was deducted from the rental contract at the time of drop off as an adjustment.
As we value Mr. and Ms. [redacted] as customers, Ms. [redacted] also sent them a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our Northeastern Pennsylvania Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and...
explained our reservation is for a certain size of equipment and a preferred pick up location. Every attempt is make to accommodate these requests. There are times we may need to offer an alternate pick up location, which would be the closest location and available equipment.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]