Beverly Hills Weight Loss Clinics

March 17, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul of [redacted] location, followed up on the information Mr. [redacted] provided and sent him an email advising him of a refund she issued for the full amount of...

his rental. She included her telephone number if he had other concerns and wished to speak to her. The refund should post on his next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,
[redacted]Executive Assistant

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

March 7, 2016   Revdex.com ID#: [redacted] U-Haul Ref[redacted]   Thank you for your concern for our customer Mr. [redacted].   [redacted], our President for our Memphis Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she honored the $50...

Reservation Guarantee Fee and issued the refund back to Mr. [redacted]s Discover credit card account.  The refund should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 30, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Carolyn Jones, our Executive Assistant for our Louisville, KY Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she contacted Ms....

[redacted] and advised her she spoke to our U-Haul Center GM and he relayed he has not seen the dresser mirror.  If Ms. [redacted] would like to file a claim for a loss, she would need to contact RepWest Insurance Company at 800 528-7134.  A phone report will be taken and then an adjuster will contact her back for further follow up. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

July 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to...

[redacted], Ms. [redacted]’s son. She advised him she removed all late fees and accepted partial payment. The remaining balance was worked out to be taken on July 21st. The storage account will eventually be transferred to Mr. [redacted]’s name and he requested the payment date be changed to the 21st of each month.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 11, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. John L**, a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided. He left a message for Ms. [redacted] offering his apology for the inconvenience she...

experienced and advised her he added 200 miles to her reservation. He also provided his call back number in case she had other concerns. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Mr. [redacted].[redacted], Senior Staff for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Hello [redacted], After reviewin your cusotmer service file. I have emailed you a...

copy of your dispatching contact. The contract states the terms and conditions for the rental and returning the truck. Customer is responsible for any fee incurred for wrong destination. I will reduce the fee to $80.00. Please email me proof that this has been paid and I will take care of the balance. Thank you for contacting us again regarding this issue. Uhaul CustomerOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM of our U-Haul Moving and Storage or Chelsea, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and advised him of a refund for...

the $6.75 fuel expense. Mr. [redacted] mentioned Mr. [redacted] was requesting his mattress be replaced. Mr. [redacted] need to contact R[redacted] if he wishes to file a claim. They can be reached at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 27, 2016   Revdex.com ID#: [redacted] - [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Ms. [redacted].   General Manager, Andre H[redacted], tried contacting Ms. [redacted] again. Our customers are very important to us, when we find personal belongings in...

our equipment we contact our customers right away. Andre did not find anything that fits the description given by customer. We are very sorry for her loss.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

February 2, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Traffic Manager for our [redacted], followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and advised him...

of a refund for the $50 Reservation Guarantee Fee in addition to a $75 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

December 4, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted].   Craig W[redacted], our President for our Northern Indiana and South Cook County Regional Office, followed up on the information Ms. [redacted] provided.  He informed...

our office he has left messages and sent an email to Ms. [redacted] requesting a return call but has not heard back.  Mr. W[redacted] would like the opportunity to personally address her concerns and hopes to hear back soon if not already.  He can be reached at ###-###-####.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

January 19, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Matt N[redacted], our President for our Northern Arizona Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he was in contact...

with the Claims Adjuster with RepWest Insurance Company and was advised, from their research, they have not been able to conclude there was any damage done to Ms. [redacted]’s vehicle when it was being unloaded.  The Claims Adjuster also added that Ms. [redacted] did not contact them until more than 30 days after the reported loss date.  Her claim was denied.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Since this none of the payments were made at the uhaul 800 number [redacted] said that there would be no record of the calls.  I had made all the paymebt s over the phone at the Rutland location with either [redacted] or [redacted].  They both assured me that my new credit card information was on file as of December 15th 2014, and that my card was going to be charged monthly.  It was not.  And I always had to call to initiate payment with the same response of that my card was on file and it would be charged.  [redacted] says the charges were for services rendered. This is not the case as the 2440.00 were late charges that added up on the boxes because my credit card, which both [redacted] and [redacted] assured me were in the system , didn't get charged monthly. Instead, I had in  to call in may when I received my bank statements, only to find out my card hadn't been charged sincendemcember.  My job sends me to remote locations with no phone service so may was the earliest I could call regarding the account.  Plus, the 2440.00 was collected under false information.  [redacted] told me the charge was for ubox rent and travel charges from Florida to Vermont, not late charges on the boxes.  When I payed he said I could call traffic to get the boxes moved.  Only when I filed my official complaint did [redacted] advise me that the charges I payed were not as described to me and the uhaul location in Rutland would not speak with me as per why [redacted] said what he said.  I did become irrate on the phone with [redacted] because she offered no assiatance and kept repeating that the monies were collect for services rendered.  I shouldn't be held accountable for their employees lack of action and poor customer sevice.  The card was on file at the one of only two locations that could take the payment.  I would prefer not to speak with [redacted] again as I was waiting for her call for almost two weeks as she said it would only take a couple days to retrieve phone calls from her system.  I still haven't received any itemized bills, or any bills for that matter, that break down all the charges as I asked.  The fact that she could not find any call I made to the 800 number is absurd and show the complete lack of customer service  uhaul provides as I had to call the 800 number in order to get ahold of [redacted] and [redacted] at the Rutland location because I could never get a hold of them by just dialing the Rutland locations number. Furthermore, [redacted] stated on more than one occasion that [redacted] did not handle my account right and that he tried several time to gain access to the account to update it with no luck.

September 27, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Whitney B[redacted], our President for our Metro Phoenix and the East Valley Regional Office, followed up on the information Mr. [redacted] provided. She informed our office,...

estimates for damages were requested from Mr. [redacted] for further review in order to reach a resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

December 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Frank S[redacted], our Executive Assistant for our Western Michigan Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office Ms. [redacted] spoke to both our...

Company President and our GM of our U-Haul Center and Ms. [redacted] was aware she could not keep the U-Haul truck for storage.  Mr. S[redacted] relayed Ms. [redacted] was given until the 23rd to have the U-Haul truck returned.  Our GM explained Ms. [redacted] reserved a 4x6 storage unit but it was not large enough to accommodate her contents of the truck.  Mr. S[redacted] advised our office the charges will stand.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

March 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Michael H[redacted], our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he...

issued a refund for $98 for the base truck rental fee as an adjustment on her rental.  The refund was issued back to her [redacted] account and should post on her next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 10, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   I contacted [redacted] Insurance Company regarding Mr. [redacted]’s concerns.  A Claims Adjuster advised me Mr. [redacted] was paid the Safestor Protection policy limits of $1,000 on...

May 2, 2016 to satisfy his claim.  However, the claim has since been recently reopened and an inventory from Mr. [redacted] has been requested for further consideration.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1) The second box WAS lost by the Rockledge location because when I arrived to pick it up on July 24th the location manager DID NOT KNOW WHERE IT WAS, and the system said that it should be located in Rockledge.  The general manager was able to track down the box after discovering the mistakes of the Xtra Attic UHaul location and his own logistical mistakes. The box was not found again until July 29th, after [redacted] (Rockledge location manager) took days track it down.  2) I consistently left messages with multiple people in [redacted]'s office. I was never transferred to a voicemail, rather I was made to trust the person on the other end to relay the message. Although I had been contacted after my calls in early August, the calls in late August were to inform [redacted] that we have been AGAIN charged for storage even after we have picked up all of our property from UHaul.  I have still have not been contacted by [redacted] [redacted] concerning this matter.3) The number [redacted] [redacted] gave me for [redacted] Insurance company was the INCORRECT phone number.  I had to track down [redacted] phone number myself and call to inquire about our claim.  I have also left messages with [redacted] and STILL have not received any calls back from that company. 4) [redacted] [redacted] added the $200 dollar reimbursement before the issue had been completely resolved. I told her that my priority was to take further steps into finding out how we will be compensated by [redacted] before we completed our business concerning the gross incompetence we have seen by Uhaul.5) I have also requested to speak with [redacted] [redacted]'s boss by leaving messages with his office, but again have not received a call back from him. I was told his name is Cal and he works in the same office as [redacted] [redacted].  For a company who decorates themselves as being supportive of United States military, two very busy active-duty customers have not been shown much respect by Uhaul in this transaction.
Regards,
[redacted]

November 28, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Jeff P[redacted], our President for our Nashville Regional Office, reviewed Mr. [redacted]’s recent comments and sent another email in response: Cim, I am writing you in regards to your rebuttal letter to the Revdex.com. I understand that you are upset that you had to drive your truck back to IN and I am sorry for that, but your truck would not have fit on anything and would of had to be driven regardless. For the inconvenience of the situation the Area Field Manager had given you a $100.00 refund. With me giving you an additional $75.00 that is half of the rental rate of the truck which was $349.00. I also said that I would refund the over draft fee that you encountered when they modified your contract. I feel that this is fair and this is all that I am able to do for you. If you could please let me know your thoughts so I can process your refund. I would also need something that shows the amount of the overdraft fees so I can refund that as well. Thanks Jeff P[redacted] Marketing Company President U-Haul of Nashville, TN   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 13, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. and Mrs. [redacted].   Ryan M[redacted], our GM for our U-Haul at Spruce Hills, followed up on the information Mrs. [redacted] provided.  He informed our office he spoke to Mrs. [redacted] on...

more than one occasion.  He explained Mr. [redacted] initially advised our staff his Ford Explorer was a 2008, which was not a good hook-up.  Mr. [redacted] came back in the following day and stated he had just bought the vehicle and it was in fact a 2013 Ford Explorer, which is a good hook-up.  The previous contract that was cancelled the day before had a 5x8 trailer reserved for $14.95.  When they came back to rent the trailer, our staff member was unaware our Traffic Department had authorized a discount and rented them the trailer for the regular rate of $18.95.  When the rental was completed and our staff went out and checked the trailer in with U-Scan, Mr. [redacted] okayed the final price.  Mrs. [redacted] then got out of her car and told our employee they were overcharged $4 on the trailer.  Mr. M[redacted] issued a refund for $4.28 on August 18th, which was a refund for the difference in rates.  Mr. M[redacted] also mentioned he was on the phone at the time with a staff member at our U-Haul Center and felt they were trying to be as professional as possible. The refund should post on their next credit card statement if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International