Beverly Hills Weight Loss Clinics

December 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Frank S[redacted], our Executive Assistant for our Western Michigan Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office Ms. [redacted] spoke to both our...

Company President and our GM of our U-Haul Center and Ms. [redacted] was aware she could not keep the U-Haul truck for storage.  Mr. S[redacted] relayed Ms. [redacted] was given until the 23rd to have the U-Haul truck returned.  Our GM explained Ms. [redacted] reserved a 4x6 storage unit but it was not large enough to accommodate her contents of the truck.  Mr. S[redacted] advised our office the charges will stand.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

September 13, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. and Mrs. [redacted].   Ryan M[redacted], our GM for our U-Haul at Spruce Hills, followed up on the information Mrs. [redacted] provided.  He informed our office he spoke to Mrs. [redacted] on...

more than one occasion.  He explained Mr. [redacted] initially advised our staff his Ford Explorer was a 2008, which was not a good hook-up.  Mr. [redacted] came back in the following day and stated he had just bought the vehicle and it was in fact a 2013 Ford Explorer, which is a good hook-up.  The previous contract that was cancelled the day before had a 5x8 trailer reserved for $14.95.  When they came back to rent the trailer, our staff member was unaware our Traffic Department had authorized a discount and rented them the trailer for the regular rate of $18.95.  When the rental was completed and our staff went out and checked the trailer in with U-Scan, Mr. [redacted] okayed the final price.  Mrs. [redacted] then got out of her car and told our employee they were overcharged $4 on the trailer.  Mr. M[redacted] issued a refund for $4.28 on August 18th, which was a refund for the difference in rates.  Mr. M[redacted] also mentioned he was on the phone at the time with a staff member at our U-Haul Center and felt they were trying to be as professional as possible. The refund should post on their next credit card statement if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 4, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted].   Craig W[redacted], our President for our Northern Indiana and South Cook County Regional Office, followed up on the information Ms. [redacted] provided.  He informed...

our office he has left messages and sent an email to Ms. [redacted] requesting a return call but has not heard back.  Mr. W[redacted] would like the opportunity to personally address her concerns and hopes to hear back soon if not already.  He can be reached at ###-###-####.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 5, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Kristina K[redacted], a Senior Customer Service Agent, reviewed Ms. [redacted]’s recent comments.  She explained, as a final resolution, a refund for $43.50 was issued along with a VIP Certificate for $43.50 that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Hi, Lucy S[redacted] has spoken to my husband explaining him that we have heard wrong. That nobody said anything similar and we just made that up, as I understood.This is not a solution and not acceptable. As for now, I do not want to communicate with her or any of your staff by phone since I can hear something wrong. Please have her or any other member of your team communicate with me via email -- [redacted]Thank you,[redacted]

June 26, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], Senior Staff for our East Dallas Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and has agreed...

to issue her a refund for $150 when she receives the appropriate information from Ms. [redacted].
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Nowhere in the reservation process nor emails did it state that I was required to pick up my trailer for at a specified time or risk having it cancelled. Please find attached emails I received: 1) Reservation Confirmation email 2/15/17 – day reservation made. This only gives me a deadline of 2/28/17 to change/cancel reservation. This implicitly states that if I did not make such changes or cancellation as instructed by said date, then I am keeping my reservation. 2) Reservation Guarantee email 3/1/17 - day of pickup. This email, which Ms. P[redacted] referred to, merely stated that the trailer was guaranteed to be available at 11AM.  Nowhere did it state that if I didn't show up at 11AM then my reservation would be canceled or that I must call to confirm. U-Haul had my credit card on file to hold me accountable to charges incurred if I did not cancel the day before my pick-up, per email #1, similar as a hotel would do if I had a reservation with them. Difference is if I had a hotel reservation and room was available at 11AM, they wouldn’t cancel if I didn't show up right at 11AM, at least without informing me that was part of their policy at time of reservation. I didn't receive a text, as Ms. P. claimed. I received a voicemail when it was too late, which imposed upon me a new time constraint that was never communicated to me until the final hour and was only given a 53-minute window to act. Again, nowhere up until now was I informed this was part of policy.  I called the store manager who wouldn’t meet with me on that day; left a VM; no call returned. I called Customer Service called 3 times. I was assured someone would call me within 2-3 business days. No called returned after waiting twice. Third call I reached Grace after stating it was my final attempt. She failed to resolve the issue; offered to send the $50 check for the cancellation fee, but this was not a resolution to the larger loss that I incurred during this frustrating process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[For a faulty vehicle and abysmal roadside assistance--which endangered our lives--U-haul has denied negligence and offered a pitiful monetary token.  We have asked for a full refund and believe nothing less is fair.]
Regards,
[redacted]

March 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Michael H[redacted], our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he...

issued a refund for $98 for the base truck rental fee as an adjustment on her rental.  The refund was issued back to her [redacted] account and should post on her next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]We do not accept the response made by U-Haul they promised us that our belongings will be stored in a clean , DRY , safe , environment. Are belongings became covered with mold in their care. We feel they did not fulfill their promise by keeping our storage units dry and free of moisture which caused mold to set into our units. We are CC our attorney, he will be opening a [redacted] if U-Haul does not take care of their responsibilities.  
Regards,
[redacted]

Thank you for your concern for our customer Mr. [redacted].[redacted], Senior Staff for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Hello [redacted], After reviewin your cusotmer service file. I have emailed you a...

copy of your dispatching contact. The contract states the terms and conditions for the rental and returning the truck. Customer is responsible for any fee incurred for wrong destination. I will reduce the fee to $80.00. Please email me proof that this has been paid and I will take care of the balance. Thank you for contacting us again regarding this issue. Uhaul CustomerOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

November 24, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our Southern Kansas Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] had filed a...

claim with [redacted] Insurance Company. After their investigation, they concluded the hook up was done properly and the equipment was in working condition, therefore, the claim was denied.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

March 17, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Raimel G[redacted], our President for our Miami Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office a refund for the $50 Reservation...

Guarantee Fee was issued back to Mr. [redacted]’s Visa account.  The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

October 22, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].[redacted], our President for our Pittsburgh Regional Office, followed up on the information Mrs. [redacted] provided.  He informed our office their claim is still an open...

claim with [redacted] Insurance Company.  Refunds totaling $2,475.16 were issued back to their [redacted] account in the interest of customer good faith on August 26, 2015.  Mr. [redacted] relayed that while the cause and origin of the incident are still being investigated, a good faith resolution offer was previously made and was refused by our customer.  He added this is an open and active claim and is currently being handled through [redacted].  We will continue to work toward a fair resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

May 11, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. John L**, a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided. He left a message for Ms. [redacted] offering his apology for the inconvenience she...

experienced and advised her he added 200 miles to her reservation. He also provided his call back number in case she had other concerns. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

November 28, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Jeff P[redacted], our President for our Nashville Regional Office, reviewed Mr. [redacted]’s recent comments and sent another email in response: Cim, I am writing you in regards to your rebuttal letter to the Revdex.com. I understand that you are upset that you had to drive your truck back to IN and I am sorry for that, but your truck would not have fit on anything and would of had to be driven regardless. For the inconvenience of the situation the Area Field Manager had given you a $100.00 refund. With me giving you an additional $75.00 that is half of the rental rate of the truck which was $349.00. I also said that I would refund the over draft fee that you encountered when they modified your contract. I feel that this is fair and this is all that I am able to do for you. If you could please let me know your thoughts so I can process your refund. I would also need something that shows the amount of the overdraft fees so I can refund that as well. Thanks Jeff P[redacted] Marketing Company President U-Haul of Nashville, TN   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 30, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Carolyn Jones, our Executive Assistant for our Louisville, KY Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she contacted Ms....

[redacted] and advised her she spoke to our U-Haul Center GM and he relayed he has not seen the dresser mirror.  If Ms. [redacted] would like to file a claim for a loss, she would need to contact RepWest Insurance Company at 800 528-7134.  A phone report will be taken and then an adjuster will contact her back for further follow up. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

June 27, 2016   Revdex.com ID#: [redacted] - [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Ms. [redacted].   General Manager, Andre H[redacted], tried contacting Ms. [redacted] again. Our customers are very important to us, when we find personal belongings in...

our equipment we contact our customers right away. Andre did not find anything that fits the description given by customer. We are very sorry for her loss.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

September 27, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Whitney B[redacted], our President for our Metro Phoenix and the East Valley Regional Office, followed up on the information Mr. [redacted] provided. She informed our office,...

estimates for damages were requested from Mr. [redacted] for further review in order to reach a resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM of our U-Haul Moving and Storage or Chelsea, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and advised him of a refund for...

the $6.75 fuel expense. Mr. [redacted] mentioned Mr. [redacted] was requesting his mattress be replaced. Mr. [redacted] need to contact R[redacted] if he wishes to file a claim. They can be reached at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International