Beverly Hills Weight Loss Clinics

November 29, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Brian McNelis, our Area Field Manager for our Northeastern Pennsylvania Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he...

issued a refund for $35 back to Mr. [redacted]’s Visa account as an adjustment on his rental. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Northern Indiana and South Cook Counties Regional Office, followed up on the information Ms. [redacted] provided. She informed our office they have made attempts to contact Ms. [redacted] but have not...

received a return call. She did go ahead and issue a refund for the $50 Reservation Guarantee Fee back to Ms. [redacted]’s [redacted] account. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

March 12, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customers Mr. and Mrs. [redacted].
[redacted], our President for our Clearwater Regional Office, reviewed the recent comments from Mr. [redacted]. He explained a refund for the labor of the hitch was issued in the amount of $128.40. The only amount left on their [redacted] is $42.75. The remainder of their claim is with [redacted]. Mr. [redacted] also assured our office he would follow up on the information Mr. [redacted] provided in order to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have responded to this e-mail before and there no more things to write about it. The same content is what you have. Kindly refered to the last response I submitted.
Regards,
[redacted]

September 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Chris W[redacted], our President for our Northwest California Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted]’s concerns...

were addressed by his office.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

July 19, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers [redacted] and [redacted].   Ben N[redacted], our President for our Eastern New York Regional Office, followed up on the information Mr. [redacted] provided.  He informed our...

office he spoke to Mr. [redacted] and offered his apology for the inconvenience they experienced.  He also advised Mr. [redacted], in addition to the refund for $50 issued on July 5th, he issued a supplemental refund for the rental in the amount of $300.  Both refunds should post on their next [redacted] credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 5, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Kristina K[redacted], a Senior Customer Service Agent, reviewed Ms. [redacted]’s recent comments.  She explained, as a final resolution, a refund for $43.50 was issued along with a VIP Certificate for $43.50 that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 16, 2016   Revdex.com ID#: 11615647 U-Haul Ref#: 1182858   Thank you for your concern for our customer Ms. [redacted].   James M[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office Ms....

[redacted]’s concerns were forwarded to RepWest Insurance Company for handling.  Ms. [redacted] will be contacted by an adjuster from RepWest Insurance Company shortly.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 17, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Raimel G[redacted], our President for our Miami Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office a refund for the $50 Reservation...

Guarantee Fee was issued back to Mr. [redacted]’s Visa account.  The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

June 26, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], Senior Staff for our East Dallas Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and has agreed...

to issue her a refund for $150 when she receives the appropriate information from Ms. [redacted].
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 24, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our Southern Kansas Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] had filed a...

claim with [redacted] Insurance Company. After their investigation, they concluded the hook up was done properly and the equipment was in working condition, therefore, the claim was denied.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]We do not accept the response made by U-Haul they promised us that our belongings will be stored in a clean , DRY , safe , environment. Are belongings became covered with mold in their care. We feel they did not fulfill their promise by keeping our storage units dry and free of moisture which caused mold to set into our units. We are CC our attorney, he will be opening a [redacted] if U-Haul does not take care of their responsibilities.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[For a faulty vehicle and abysmal roadside assistance--which endangered our lives--U-haul has denied negligence and offered a pitiful monetary token.  We have asked for a full refund and believe nothing less is fair.]
Regards,
[redacted]

July 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our President for our Saint Louis Regional Office, reviewed Ms. [redacted]’s recent comments.  He relayed the facts of the situation are as stated previously in my response to your office on June 14th.  Our GM did not fabricate any of the information as Ms. [redacted] alleges in her reply.  Please be advised our decision in the matter remains the same.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International[redacted]Senior Agent, Customer ServiceU-Haul InternationalCell ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes, someone did call me and advised me that I would not receive the $50 guarantee. I asked why and was told that because they called me an hour before my pickup. I explained the guarantee says I get $50 if they cancel or change the reservation. She was very firm saying I cannot and will no get the guarantee. I told her she is wasting my time and hung up. She never offered to give me the $50. I have all my phone calls to and from Uhaul recorded as any smart consumer should. Every single person I called in uhaul customer service refused to honor the guarantee. But the in store employees expressed I should receive it. Uhaul has shady business practices and lies to their customers. Please let me know how you already started to give me the $50 when you do not have my address to send me a check? 
Regards,
[redacted]

August 15, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Phyllis P[redacted], our Executive Assistant for our Gainesville Regional Office, reviewed Mr. [redacted]’s recent comments.  Please be advised that anytime U-Haul equipment cannot be picked up or is wrecked beyond able to be picked up, it is company policy to get it out of impound as soon as possible to avoid any further impound fees.  Therefore, the trailer was towed to our Jacksonville Shop and is there for Mr. [redacted] to retrieve his belongings.  It is Mr. [redacted]’s responsibility to find a way to retrieve his belongings.  He can contact the insurance company of the person that hit him to request assistance or to be reimbursed for any extra expenses.  U-Haul will not pay to ship his belongings. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer’s [redacted] and [redacted]. After another review of the information Mr. [redacted] provided previously and most recently, please be advised our decision in the matter remains the same. As Mr. J[redacted], our President for our Central Indiana Regional Office, had relayed to us, his refund of $330 to Mr. J[redacted] was more than double the amount he paid for the Tow-Dolly. He also acknowledged Mr. [redacted] was not satisfied with his resolution, however, Mr. J[redacted] feels a fair resolution was made based on the circumstances and further reimbursement for the truck rental will not be issued. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

October 22, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].[redacted], our President for our Pittsburgh Regional Office, followed up on the information Mrs. [redacted] provided.  He informed our office their claim is still an open...

claim with [redacted] Insurance Company.  Refunds totaling $2,475.16 were issued back to their [redacted] account in the interest of customer good faith on August 26, 2015.  Mr. [redacted] relayed that while the cause and origin of the incident are still being investigated, a good faith resolution offer was previously made and was refused by our customer.  He added this is an open and active claim and is currently being handled through [redacted].  We will continue to work toward a fair resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Nowhere in the reservation process nor emails did it state that I was required to pick up my trailer for at a specified time or risk having it cancelled. Please find attached emails I received: 1) Reservation Confirmation email 2/15/17 – day reservation made. This only gives me a deadline of 2/28/17 to change/cancel reservation. This implicitly states that if I did not make such changes or cancellation as instructed by said date, then I am keeping my reservation. 2) Reservation Guarantee email 3/1/17 - day of pickup. This email, which Ms. P[redacted] referred to, merely stated that the trailer was guaranteed to be available at 11AM.  Nowhere did it state that if I didn't show up at 11AM then my reservation would be canceled or that I must call to confirm. U-Haul had my credit card on file to hold me accountable to charges incurred if I did not cancel the day before my pick-up, per email #1, similar as a hotel would do if I had a reservation with them. Difference is if I had a hotel reservation and room was available at 11AM, they wouldn’t cancel if I didn't show up right at 11AM, at least without informing me that was part of their policy at time of reservation. I didn't receive a text, as Ms. P. claimed. I received a voicemail when it was too late, which imposed upon me a new time constraint that was never communicated to me until the final hour and was only given a 53-minute window to act. Again, nowhere up until now was I informed this was part of policy.  I called the store manager who wouldn’t meet with me on that day; left a VM; no call returned. I called Customer Service called 3 times. I was assured someone would call me within 2-3 business days. No called returned after waiting twice. Third call I reached Grace after stating it was my final attempt. She failed to resolve the issue; offered to send the $50 check for the cancellation fee, but this was not a resolution to the larger loss that I incurred during this frustrating process.

May 13, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Southern New Jersey Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office he contacted Ms. [redacted] and addressed her concerns. He advised her of a refund for $150 back to her [redacted] account as an adjustment and also explained she should be able to log onto our Premier Customer Club to see the discount of 20% for 6 months. The refund should post on her next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International