Beverly Hills Weight Loss Clinics

June 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the information Mr. [redacted] provided. She informed our office that our GM of our U-Haul...

Center involved contacted Mr. [redacted] and Mr. [redacted] indicated he no longer wanted the hitch installed and he would be renting out of Cape Cod.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], a Claims Adjuster with [redacted] Insurance Company, advised our office he was contacting Ms. [redacted] and would advise her their office is in the process of investigating her...

concerns and will follow up with her on a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I can't accept it.I said I **d no experience checking damage on a rental cargo van. A damage over the rear door is so easy to be ignored. U-**ul's response doesn't proof t**t the damaged part was good before the cargo van rent out. Dealer **s responsibility of not find the damage before the vehicle rent out, and not to remind customer check the vehicle before sign the documents.

August 3, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Mark G[redacted], our Executive Assistant for our North Central New York Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office...

Mr. [redacted] was contacted and explained the comparison between our in-town and one-way rates.  He was told an in-town truck was available at an alternate location and the truck would need to be returned to the same location or he could rent a truck one-way and return it to a location near him.  Mr. G[redacted]’s Traffic Department provided a discounted one-way rate and Mr. [redacted] was satisfied with the rental agreement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Emory [redacted]’s concerns to our office for review.Please be advised that the storage location involved is not owned by U-Haul. This location does rent U-Haul trucks and trailer but the storage part of the business is not U-Haul....

Please refer Mr. [redacted]’s concerns to [redacted] for resolution.Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

December 12, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Brandi L[redacted], our GM for our U-Haul Moving and Storage at South Cobb, followed up on the information Ms. [redacted] provided. She informed our office she had already issued...

Ms. [redacted] a $15 VIP Certificate that can be applied to her storage rent or a future purchase or rental on the many products and services U-Haul has to offer. The Certificate was issued on December 6th. Ms. L[redacted] had also previously advised Ms. [redacted] that when auto-pay is set up, we can remove one of the $15 late fees. She set Ms. [redacted] up on auto-pay and sent her the $15 VIP. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our President for our Saint Louis Regional Office, reviewed Ms. [redacted]’s recent comments.  He relayed the facts of the situation are as stated previously in my response to your office on June 14th.  Our GM did not fabricate any of the information as Ms. [redacted] alleges in her reply.  Please be advised our decision in the matter remains the same.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International[redacted]Senior Agent, Customer ServiceU-Haul InternationalCell ###-###-####

March 7, 2016   Revdex.com ID#: [redacted] U-Haul Ref[redacted]   Thank you for your concern for our customer Mr. [redacted].   [redacted], our President for our Memphis Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she honored the $50...

Reservation Guarantee Fee and issued the refund back to Mr. [redacted]s Discover credit card account.  The refund should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 15, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Phyllis P[redacted], our Executive Assistant for our Gainesville Regional Office, reviewed Mr. [redacted]’s recent comments.  Please be advised that anytime U-Haul equipment cannot be picked up or is wrecked beyond able to be picked up, it is company policy to get it out of impound as soon as possible to avoid any further impound fees.  Therefore, the trailer was towed to our Jacksonville Shop and is there for Mr. [redacted] to retrieve his belongings.  It is Mr. [redacted]’s responsibility to find a way to retrieve his belongings.  He can contact the insurance company of the person that hit him to request assistance or to be reimbursed for any extra expenses.  U-Haul will not pay to ship his belongings. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 2, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Traffic Manager for our [redacted], followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and advised him...

of a refund for the $50 Reservation Guarantee Fee in addition to a $75 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

March 17, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul of [redacted] location, followed up on the information Mr. [redacted] provided and sent him an email advising him of a refund she issued for the full amount of...

his rental. She included her telephone number if he had other concerns and wished to speak to her. The refund should post on his next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,
[redacted]Executive Assistant

July 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to...

[redacted], Ms. [redacted]’s son. She advised him she removed all late fees and accepted partial payment. The remaining balance was worked out to be taken on July 21st. The storage account will eventually be transferred to Mr. [redacted]’s name and he requested the payment date be changed to the 21st of each month.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer’s [redacted] and [redacted]. After another review of the information Mr. [redacted] provided previously and most recently, please be advised our decision in the matter remains the same. As Mr. J[redacted], our President for our Central Indiana Regional Office, had relayed to us, his refund of $330 to Mr. J[redacted] was more than double the amount he paid for the Tow-Dolly. He also acknowledged Mr. [redacted] was not satisfied with his resolution, however, Mr. J[redacted] feels a fair resolution was made based on the circumstances and further reimbursement for the truck rental will not be issued. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

August 16, 2016   Revdex.com ID#: 11615647 U-Haul Ref#: 1182858   Thank you for your concern for our customer Ms. [redacted].   James M[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office Ms....

[redacted]’s concerns were forwarded to RepWest Insurance Company for handling.  Ms. [redacted] will be contacted by an adjuster from RepWest Insurance Company shortly.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1) The second box WAS lost by the Rockledge location because when I arrived to pick it up on July 24th the location manager DID NOT KNOW WHERE IT WAS, and the system said that it should be located in Rockledge.  The general manager was able to track down the box after discovering the mistakes of the Xtra Attic UHaul location and his own logistical mistakes. The box was not found again until July 29th, after [redacted] (Rockledge location manager) took days track it down.  2) I consistently left messages with multiple people in [redacted]'s office. I was never transferred to a voicemail, rather I was made to trust the person on the other end to relay the message. Although I had been contacted after my calls in early August, the calls in late August were to inform [redacted] that we have been AGAIN charged for storage even after we have picked up all of our property from UHaul.  I have still have not been contacted by [redacted] [redacted] concerning this matter.3) The number [redacted] [redacted] gave me for [redacted] Insurance company was the INCORRECT phone number.  I had to track down [redacted] phone number myself and call to inquire about our claim.  I have also left messages with [redacted] and STILL have not received any calls back from that company. 4) [redacted] [redacted] added the $200 dollar reimbursement before the issue had been completely resolved. I told her that my priority was to take further steps into finding out how we will be compensated by [redacted] before we completed our business concerning the gross incompetence we have seen by Uhaul.5) I have also requested to speak with [redacted] [redacted]'s boss by leaving messages with his office, but again have not received a call back from him. I was told his name is Cal and he works in the same office as [redacted] [redacted].  For a company who decorates themselves as being supportive of United States military, two very busy active-duty customers have not been shown much respect by Uhaul in this transaction.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes, someone did call me and advised me that I would not receive the $50 guarantee. I asked why and was told that because they called me an hour before my pickup. I explained the guarantee says I get $50 if they cancel or change the reservation. She was very firm saying I cannot and will no get the guarantee. I told her she is wasting my time and hung up. She never offered to give me the $50. I have all my phone calls to and from Uhaul recorded as any smart consumer should. Every single person I called in uhaul customer service refused to honor the guarantee. But the in store employees expressed I should receive it. Uhaul has shady business practices and lies to their customers. Please let me know how you already started to give me the $50 when you do not have my address to send me a check? 
Regards,
[redacted]

May 13, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Southern New Jersey Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office he contacted Ms. [redacted] and addressed her concerns. He advised her of a refund for $150 back to her [redacted] account as an adjustment and also explained she should be able to log onto our Premier Customer Club to see the discount of 20% for 6 months. The refund should post on her next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 10, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   I contacted [redacted] Insurance Company regarding Mr. [redacted]’s concerns.  A Claims Adjuster advised me Mr. [redacted] was paid the Safestor Protection policy limits of $1,000 on...

May 2, 2016 to satisfy his claim.  However, the claim has since been recently reopened and an inventory from Mr. [redacted] has been requested for further consideration.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Since this none of the payments were made at the uhaul 800 number [redacted] said that there would be no record of the calls.  I had made all the paymebt s over the phone at the Rutland location with either [redacted] or [redacted].  They both assured me that my new credit card information was on file as of December 15th 2014, and that my card was going to be charged monthly.  It was not.  And I always had to call to initiate payment with the same response of that my card was on file and it would be charged.  [redacted] says the charges were for services rendered. This is not the case as the 2440.00 were late charges that added up on the boxes because my credit card, which both [redacted] and [redacted] assured me were in the system , didn't get charged monthly. Instead, I had in  to call in may when I received my bank statements, only to find out my card hadn't been charged sincendemcember.  My job sends me to remote locations with no phone service so may was the earliest I could call regarding the account.  Plus, the 2440.00 was collected under false information.  [redacted] told me the charge was for ubox rent and travel charges from Florida to Vermont, not late charges on the boxes.  When I payed he said I could call traffic to get the boxes moved.  Only when I filed my official complaint did [redacted] advise me that the charges I payed were not as described to me and the uhaul location in Rutland would not speak with me as per why [redacted] said what he said.  I did become irrate on the phone with [redacted] because she offered no assiatance and kept repeating that the monies were collect for services rendered.  I shouldn't be held accountable for their employees lack of action and poor customer sevice.  The card was on file at the one of only two locations that could take the payment.  I would prefer not to speak with [redacted] again as I was waiting for her call for almost two weeks as she said it would only take a couple days to retrieve phone calls from her system.  I still haven't received any itemized bills, or any bills for that matter, that break down all the charges as I asked.  The fact that she could not find any call I made to the 800 number is absurd and show the complete lack of customer service  uhaul provides as I had to call the 800 number in order to get ahold of [redacted] and [redacted] at the Rutland location because I could never get a hold of them by just dialing the Rutland locations number. Furthermore, [redacted] stated on more than one occasion that [redacted] did not handle my account right and that he tried several time to gain access to the account to update it with no luck.