Beverly Hills Weight Loss Clinics

June 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of Waterfalls in Waterloo, IA, followed up on the information Mr. [redacted] provided. He informed our office he sent Mr. [redacted] a copy of...

the payment history for his storage unit. He assured our office Mr. [redacted] had not been overcharged, however, he had been a little behind on payments since U-Haul took over the storage location.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I understand that we dropped the trailer off at a different destination.  I am not disputing that.  However, when I spoke to the representative on the phone, before we had ever left, and within 2 hours of picking up the trailer, she said "We would be charged a difference in rate, if there was any."  She did not tell me I was guaranteed to pay a Wrong Destination Fee.  That is what it is labeled and charged as: "Wrong Destination Fee".  Not a "possible" rate difference.  Again, if they had told me I was guaranteed to pay fee, I would have taken the trailer back and re-rented it with the correct destination.  I believe the $37 fee is inflated as well, because when I ran a two quotes online from the same exact pick up point to my two different possible destinations, the rate I was quoted was only $1.20 different.

February 15, 2017        Complaint id [redacted] U-Haul Ref#:  [redacted]   Thank you for your concern for our customer Ms. [redacted].   Johnathan M[redacted], Marketing Company President of UHC of San Antonio West let us know that he did investigate the claim...

that had been made regarding towing equipment.     Mr. [redacted] came into our neighborhood dealer and spoke to Angel regarding equipment options. Mr.  [redacted] was given information at that time regarding both our Tow Dolly and our Auto-Transport. Both options were explained to him and did included that the driveshaft would need to be disconnected and why it had to be removed prior to transport when using the Tow Dolly.   Mr. [redacted] receipt also stated the driveshaft needed to be disconnected before towing.     Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Penny S[redacted] UCC Associate Program Manager U-Haul International

May 23, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Mandi D[redacted], our Executive Assistant for our Southern Alberta Regional Office, followed up on the information Mr. [redacted] provided and sent him the following...

email in response: Good afternoon [redacted], Further to our earlier conversation regarding your hitch install, please forward me a copy of the repair invoice for review. I will be back in contact with you, once I receive the invoice. Thank you, Mandi D[redacted] Executive Assistant U-Haul Company of Southern Alberta   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[redacted] January 28, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted]Arnesha C[redacted] our Executive Assistant for our Los Angeles South Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office Ms. [redacted] was...

contacted and advised of a refund for $400 as an adjustment on her move and a $150 refund for the 3 days the U-Box was late.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

February 26, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted]   Don T[redacted], our President for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response: We...

tried to reach you by phone on your objection. We value you as a customer so I am refunding you the full amount of what you paid for hitch or bike rack.We refunded that amount to the card on file. You should see it in 5 to 10 days depending on your bank.Thank You for being our customer. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], a Claims Adjuster with [redacted] Insurance Company, advised our office he was contacting Ms. [redacted] and would advise her their office is in the process of investigating her...

concerns and will follow up with her on a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 3, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Mark G[redacted], our Executive Assistant for our North Central New York Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office...

Mr. [redacted] was contacted and explained the comparison between our in-town and one-way rates.  He was told an in-town truck was available at an alternate location and the truck would need to be returned to the same location or he could rent a truck one-way and return it to a location near him.  Mr. G[redacted]’s Traffic Department provided a discounted one-way rate and Mr. [redacted] was satisfied with the rental agreement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Ms. [redacted] provided and sent him the following email in response:Ms. [redacted], My name is [redacted]. I have reviewed your account with U-Haul an...

see where you had the Safestor policy. Any damage to your belonging would be covered under this policy. You would need provide Rep Western with pics of the damaged items in your storage room. If you have not done so please do so this may be taken care. I am going to issue you a refund of your last month in the amount of $144.34. Any further action on this file would would need to be through the insurance company. Thank you and if you have any questions feel free to contact me. [redacted] U-Haul Co. Gainesville.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

May 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Travis S[redacted], our Field Manager for our Gainesville Regional office, followed up on the information Mr. [redacted] provided and sent the following email in response:Mr [redacted] I have...

reviewed your objection for additional charges that occurred on rental from [redacted] to [redacted]. It does appear the extra charges for $99.73 were for wrong destination charges as the contract had been entered as a In Town and not a One Way by the dealer in [redacted]. On behalf of U Haul we apologize for this error and charges and have refunded you a total of $125.00. This refund if for the Wrong Destination charges and 30% off of your original rental charges for my delayed response. I hope this helps clear up the matter We do Appreciate and Thank You fr your business and look forward to serving you for all of your moving and business needs in the future. Sincerely, U Haul Area Field Manager Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Unfortunately, We cannot accept this response as we have still not received the refund check as promised. We have waited and would have happily accepted the response if Uhaul had kept their end of the deal. Once again, disappointed that Uhaul has failed to keep their promises. We will be happy to close this case as soon as the refund is received. Thank you.

July 5, 2016   Revdex.com concern #[redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Brainrad [redacted], General Manager, reached out to Ms. [redacted] regarding the concern. Mr. [redacted] apologized for the unfortunate events and agreed to...

refund $250.00 via check. The check will be mailed to the address below:   [redacted] Miami Beach, FL [redacted]   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

July 24, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided.  She asked that we relay U-Haul is always concerned...

regarding our customer’s safety.  When Ms. [redacted] arrived at the U-Haul location to rent the truck, she was instructed to verify the fuel level as well as visually inspect the vehicle for damage.  When Ms. [redacted] noted the fuel level on empty, our employee assumed the fuel must have been siphoned from the tank.  During the visual inspection, the fact that the filler hose had been cut, would not have been apparent.   If a truck is on empty at time of rental, we will reimburse our customer for returning the truck at 1/4 of a tank.  Ms. [redacted] mentioned she worked for the [redacted] Police Department and she has experienced theft of fuel in a reporting nature.  Ms. [redacted] relayed Ms. [redacted] admitted she is the type of person who worries about “what if?”  Ms. [redacted] stated the only what if in this circumstance was, what happened?  A small fuel spill at the gas station when trying to fill the truck was the only issue.  She assured our office at no time was Ms. [redacted] or any passenger in danger.  A full refund for the rental was issued in the amount of $163.95 back to Ms. [redacted]’s [redacted] account as an adjustment on her rental.  The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

The response only addresses the 2 minor complaints I raised, which was the insurance & the local delivery.  The major issue with regards to check-in and transnational shipping by U-Haul's subcontractors and the costs and frustrations incurred by this delay are not addressed.  The local delivery issue is the difference between 10am and 7pm.  The transnational shipping issue is a 7-day difference and the crux of how U-Haul breached its contract.  The local office took the hit for the $150 credit while corporate U-Haul and "U-Box" has yet to own up to their major screw-up and indifference to fixing the problem.Ironically, I spoke with Ms. Maria P[redacted] when I first found out about the delay in checking in, picking and shipping our "pods".  She is an executive assistant to the CEO at U-Haul Corporate and it was her indifference in transferring me to yet another low-in-the-totem-pole customer service agent that led to all these issues.  Had Ms. P[redacted] taken ownership of the issue back on January 3rd, we would not still be talking about the issue.  I was hoping to address the issue with her or "higher-ups" to deal with their subcontractor (Coyote Logistics) and she was dismissive and thus, insulting.As previously described, Ms. P[redacted]'s indifference and the ensuing indifference of U-Haul's agent & subcontractors are what led to me having to hire extra labor to empty out 6 "pods" in a few short hours & to me assembling necessary furniture until past 4am on my last night in town for 11-days.  Rather than Ms. P[redacted] once again pawning off blame, it is time she, Corporate and [redacted] took some accountability for their indifference that was the primary cause of my Revdex.com Complaint in the 1st place.   I paid $540 Cash for the extra labor (to which U-Haul's forklift drive can attest) not to mention the stress & frustration & sleeplessness to which I was subjected while Ms. Maria P[redacted] and her Executive Boss slept peacefully the night of January 13th.

August 3, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Mark B[redacted], a Customer Service Senior Representative, followed up on the information Mr. [redacted] provided.  He left a message for Mr. [redacted] on July 29th requesting a...

return call and hopes to hear back soon if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

The reservation I made was for Thursday, September 1st. On This day Uhaul stated the day before on Wednesday, August 31 that there were no 20 foot trucks available for the next day on September 1st. I have already chosen a different company and moved, I specifically needed the truck for September 1st and it wasn't available. I made another reservation for Monday, September 5th and Thursday, September 8 which Uhaul was contacting me about. These are the ones I canceled being that I already got a truck from a different company. To this day, 12 days after my reservation for September 1st  I still haven't received the guaranteed $50.00 they promised. Yes I have heard the voicemail Uhaul sent me which stated it takes 3-5 business days to appear on my card. I'm still waiting though.

December 12, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Brandi L[redacted], our GM for our U-Haul Moving and Storage at South Cobb, followed up on the information Ms. [redacted] provided. She informed our office she had already issued...

Ms. [redacted] a $15 VIP Certificate that can be applied to her storage rent or a future purchase or rental on the many products and services U-Haul has to offer. The Certificate was issued on December 6th. Ms. L[redacted] had also previously advised Ms. [redacted] that when auto-pay is set up, we can remove one of the $15 late fees. She set Ms. [redacted] up on auto-pay and sent her the $15 VIP. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

November 21, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Brian H[redacted], our Area Field Manager for our Nashville Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms....

[redacted] and explained she dropped off the equipment at a different location other than as contracted and, therefore, is responsible for the extra charges. Mr. Hill received an email from Ms. [redacted] relaying she would take her concerns to arbitration. John L**, a Senior Customer Service Agent, left a message for Ms. [redacted] recently requesting a call back in order to obtain additional information for further investigation. He hopes to hear from her soon. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

I have been in contact with RepWest since June, with no resolution. The suggestion that I continue to wait on RepWest is not satisfactory.

January 5, 2018   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Our records indicate a refund for $115.79 was issued on December 13th back to Ms. [redacted]’s Visa account and a supplemental refund for $2.19 was issued on January 3rd.  The refund for $115.79 may have already posted to her credit card statement.  If not, both will post to her next statement.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International