Below is an excerpt of my email to Steve_L[redacted]@uhaul.com sent on 05/31/16 at 10:51 AM in response to his email sent to me on 05/31/16 at 9:25 AM. (not enough characters for whole email) "To summarize, the outrageous behavior of your employee caused me a great deal of distress during my move in 2014. $30 is not acceptable in keeping my business for future moves. I am currently moving due to medical school and will be moving multiple times in the future, including, but not limited to my residency, fellowship, and future employment opportunities (average moving every two years). If $30 is all you can offer, then as a matter of principle I will not be using your company for a future move after my current one, even if this means paying more money to another company. I have a loyal history of using Uhaul for all my moves and I expect more. I certainly don't believe I deserve to be cursed out by an employee and then have no one from the company believe me." I have not received a response to my email. Additionally, I have been told by two people I would be receiving a $30 coupon, but have not receiving anything by Uhaul through email confirming this (I guess it is in the notes...hahaha, I won't count on that). I was recently told by a manager at a regional office I would get a $30 credit off my rental (which I wasn't satisfied with). The only thing that has came out of this Revdex.com complaint is Uhaul (Steve L[redacted]) honoring a credit I supposedly was already given. Thank you so much for giving me the same thing twice, and yet still not giving me anything. As stated previously, $30 is a joke. $30 is appropriate when a customer has to wait a few hours for a truck or deals with an inconvenience such as a rude employee. $30 is not appropriate when a customer is verbally assaulted by your employee and then as a result of it experiences extra unnecessary and completely avoidable hardship (paid help waited longer, smaller truck...).
March 17, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. James K**, our GM for our Moving and Storage of Riverdale, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...
discussed her concerns. He explained the reasons for the storage units not being equipped with an electric light source. He also advised her we don’t put customers on auto pay unless they requested to be on auto pay. As a courtesy, Mr. Key issued her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. He also provided his cell phone number so she could reach him for any other concerns she may have. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 5, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Traci H[redacted] our GM for our U-Haul Moving and Storage of Anchorage, followed up on the information Mr. [redacted] provided. She informed our...
office that Mr. [redacted] was on a highway that “U-Haul does not provide any roadside service on these roadways.”, which is listed on his contract. He was offered options to get the trailer back to U-Haul but none of the options were followed. Ms. H[redacted] explained Mr. [redacted] was charged the fee to recover the trailer that was abandoned and this will not be refunded. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Mandi D[redacted], our Executive Assistant for our Southern Alberta Regional Office, followed up on the information Mr. [redacted] provided and sent him the following...
email in response: Good afternoon [redacted], Further to our earlier conversation regarding your hitch install, please forward me a copy of the repair invoice for review. I will be back in contact with you, once I receive the invoice. Thank you, Mandi D[redacted] Executive Assistant U-Haul Company of Southern Alberta Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Unfortunately, We cannot accept this response as we have still not received the refund check as promised. We have waited and would have happily accepted the response if Uhaul had kept their end of the deal. Once again, disappointed that Uhaul has failed to keep their promises. We will be happy to close this case as soon as the refund is received. Thank you.
July 5, 2016 Revdex.com concern #[redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Brainrad [redacted], General Manager, reached out to Ms. [redacted] regarding the concern. Mr. [redacted] apologized for the unfortunate events and agreed to...
refund $250.00 via check. The check will be mailed to the address below: [redacted] Miami Beach, FL [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
The response only addresses the 2 minor complaints I raised, which was the insurance & the local delivery. The major issue with regards to check-in and transnational shipping by U-Haul's subcontractors and the costs and frustrations incurred by this delay are not addressed. The local delivery issue is the difference between 10am and 7pm. The transnational shipping issue is a 7-day difference and the crux of how U-Haul breached its contract. The local office took the hit for the $150 credit while corporate U-Haul and "U-Box" has yet to own up to their major screw-up and indifference to fixing the problem.Ironically, I spoke with Ms. Maria P[redacted] when I first found out about the delay in checking in, picking and shipping our "pods". She is an executive assistant to the CEO at U-Haul Corporate and it was her indifference in transferring me to yet another low-in-the-totem-pole customer service agent that led to all these issues. Had Ms. P[redacted] taken ownership of the issue back on January 3rd, we would not still be talking about the issue. I was hoping to address the issue with her or "higher-ups" to deal with their subcontractor (Coyote Logistics) and she was dismissive and thus, insulting.As previously described, Ms. P[redacted]'s indifference and the ensuing indifference of U-Haul's agent & subcontractors are what led to me having to hire extra labor to empty out 6 "pods" in a few short hours & to me assembling necessary furniture until past 4am on my last night in town for 11-days. Rather than Ms. P[redacted] once again pawning off blame, it is time she, Corporate and [redacted] took some accountability for their indifference that was the primary cause of my Revdex.com Complaint in the 1st place. I paid $540 Cash for the extra labor (to which U-Haul's forklift drive can attest) not to mention the stress & frustration & sleeplessness to which I was subjected while Ms. Maria P[redacted] and her Executive Boss slept peacefully the night of January 13th.
Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Ms. [redacted] provided and sent him the following email in response:Ms. [redacted], My name is [redacted]. I have reviewed your account with U-Haul an...
see where you had the Safestor policy. Any damage to your belonging would be covered under this policy. You would need provide Rep Western with pics of the damaged items in your storage room. If you have not done so please do so this may be taken care. I am going to issue you a refund of your last month in the amount of $144.34. Any further action on this file would would need to be through the insurance company. Thank you and if you have any questions feel free to contact me. [redacted] U-Haul Co. Gainesville.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Heidi G[redacted], a Senior Customer Service Agent, followed up on the information Mr. [redacted] provided with our Credit Card Processing Department. They sent Mr. [redacted] an email...
explaining the second $20.28 is only a hold and we only applied one charge for $20.28. The agent with Credit Card Processing asked for a case number for further research and to provide Mr. [redacted]’s financial institution this information on U-Haul letterhead in order for them to have the hold dropped immediately.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
September 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He assured our office he addressed the rental with our GM of our U-Haul...
location Mr. [redacted] rented the truck. The equipment is safe and worked according to our standards but also mentioned the driver door did not seal properly causing a loud noise while on the road. A refund for $350 was issued to help offset the inconvenience Mr. [redacted] experienced during his move. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Northern Indiana and South Cook Counties Regional Office, followed up on the information Ms. [redacted] provided. She informed our office they have made attempts to contact Ms. [redacted] but have not...
received a return call. She did go ahead and issue a refund for the $50 Reservation Guarantee Fee back to Ms. [redacted]’s [redacted] account. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
November 21, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Brian H[redacted], our Area Field Manager for our Nashville Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms....
[redacted] and explained she dropped off the equipment at a different location other than as contracted and, therefore, is responsible for the extra charges. Mr. Hill received an email from Ms. [redacted] relaying she would take her concerns to arbitration. John L**, a Senior Customer Service Agent, left a message for Ms. [redacted] recently requesting a call back in order to obtain additional information for further investigation. He hopes to hear from her soon. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
June 9, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Manuel M[redacted], our President for our Inland Northwest Regional Office, followed up on the information Ms. [redacted] provided. He informed our office they have a photo on...
file to show proper hook up was done. If Ms. [redacted] wishes to file a claim for damages, she can contact [redacted]t Insurance Company at ###-###-####. A phone report will be taken and then an adjuster will contact her back as follow up. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
To the claims that UHAUL called and left unanswered voicemails on my phone, that is absolutely untrue. I have my phone on me at all times because of my job and check for voicemails several times per day. They did credit me $50, and I told the lady from UHAUL I spoke with at the time that this was NOT sufficient. I expect UHAUL to reimburse me for the full amount of the rental. This ridiculous attempt to placate me and re-hash information that has already gone over is insulting. I said before, my personal belief is UHAUL should reimburse me not only for the truck cost but for the cost of my other moving expenses accrued because of UHAUL's negligence. I also said before, I am not greedy and am only seeking full reimbursement for the truck. If UHAUL continues to insult my intelligence with information that they recited to me already BEFORE I even contacted the Revdex.com, I may escalate to seeking the additional moving expenses as well. I expect the next time I hear a response, that UHAUL will compensate me for the remaining balance of what I paid for the vehicle, including the penalty that UHAUL of Carrollton (TX) charged me. The service provider (UHAUL) in my case lied about several things I'd like to point out. They said that I reserved my truck for 11:00am, which is untrue. I reserved it and, when I did, it said only that the shop opened at 9:00am. They also lied and said they found me a timely replacement truck, which is untrue. I found it myself. And I had to wait well over an hour for the replacement, which is inconsistent with what they said regarding time of purchase.
June 9, 2016 BB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Melissa M[redacted], our Executive Assistant for our Miami Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted...
Mr. [redacted] and attempted to address his concerns regarding unknown charges to his credit card. Her intentions were to inform him he may have been charged for tolls he incurred back in March. As explained on his rental contract, he can be charged for extra fees he incurs back to the credit card listed on the contract. Mr. [redacted] relayed he disputed the charges with his credit card company. When Ms. M[redacted] was explaining she would need to contact Credit Card Processing to find out more about the charges, the call was disconnected. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. the matter was resolved and I received my full refund.
Regards,
[redacted]
November 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Please be assured the information Mr. [redacted] provided has been directed to our Regional Office for further follow up with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We certainly appreciate his feedback. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not disputing whether it was a safe hook up, my argument is that the vehicle is not rated to tow that much by the manufacture, therefore that is what caused the mechanical break down. The business can put there products on any vehicle, but they have no regard to what recommended manufacture specifications are.
Regards,
[redacted]
May 18, 2015
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for forwarding Ms. *** concerns to our office.
*** ***, our GM for our U-Haul Moving and Storage of Red Bird Lane, followed up on the information Ms. *** provided. She informed our office she left a message for Ms. ***...
requesting a call back to personally discuss her concerns. Please be advised that the Terms and Conditions for the Equipment Rental states Customer expressly authorizes Company to apply any and all additional charges, including lost rental revenue, on the credit card used to pay for the rental or on the credit card used as meaningful assurance. Ms. *** will need to contact her cousin, *** ***, to retrieve any extra funds she paid towards Ms. Uju’s rental if she wishes to do so.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*** ***
Executive Assistant
U-Haul International
June 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of Waterfalls in Waterloo, IA, followed up on the information Mr. [redacted] provided. He informed our office he sent Mr. [redacted] a copy of...
the payment history for his storage unit. He assured our office Mr. [redacted] had not been overcharged, however, he had been a little behind on payments since U-Haul took over the storage location.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Below is an excerpt of my email to Steve_L[redacted]@uhaul.com sent on 05/31/16 at 10:51 AM in response to his email sent to me on 05/31/16 at 9:25 AM. (not enough characters for whole email) "To summarize, the outrageous behavior of your employee caused me a great deal of distress during my move in 2014. $30 is not acceptable in keeping my business for future moves. I am currently moving due to medical school and will be moving multiple times in the future, including, but not limited to my residency, fellowship, and future employment opportunities (average moving every two years). If $30 is all you can offer, then as a matter of principle I will not be using your company for a future move after my current one, even if this means paying more money to another company. I have a loyal history of using Uhaul for all my moves and I expect more. I certainly don't believe I deserve to be cursed out by an employee and then have no one from the company believe me." I have not received a response to my email. Additionally, I have been told by two people I would be receiving a $30 coupon, but have not receiving anything by Uhaul through email confirming this (I guess it is in the notes...hahaha, I won't count on that). I was recently told by a manager at a regional office I would get a $30 credit off my rental (which I wasn't satisfied with). The only thing that has came out of this Revdex.com complaint is Uhaul (Steve L[redacted]) honoring a credit I supposedly was already given. Thank you so much for giving me the same thing twice, and yet still not giving me anything. As stated previously, $30 is a joke. $30 is appropriate when a customer has to wait a few hours for a truck or deals with an inconvenience such as a rude employee. $30 is not appropriate when a customer is verbally assaulted by your employee and then as a result of it experiences extra unnecessary and completely avoidable hardship (paid help waited longer, smaller truck...).
March 17, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. James K**, our GM for our Moving and Storage of Riverdale, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...
discussed her concerns. He explained the reasons for the storage units not being equipped with an electric light source. He also advised her we don’t put customers on auto pay unless they requested to be on auto pay. As a courtesy, Mr. Key issued her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. He also provided his cell phone number so she could reach him for any other concerns she may have. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 5, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Traci H[redacted] our GM for our U-Haul Moving and Storage of Anchorage, followed up on the information Mr. [redacted] provided. She informed our...
office that Mr. [redacted] was on a highway that “U-Haul does not provide any roadside service on these roadways.”, which is listed on his contract. He was offered options to get the trailer back to U-Haul but none of the options were followed. Ms. H[redacted] explained Mr. [redacted] was charged the fee to recover the trailer that was abandoned and this will not be refunded. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Mandi D[redacted], our Executive Assistant for our Southern Alberta Regional Office, followed up on the information Mr. [redacted] provided and sent him the following...
email in response: Good afternoon [redacted], Further to our earlier conversation regarding your hitch install, please forward me a copy of the repair invoice for review. I will be back in contact with you, once I receive the invoice. Thank you, Mandi D[redacted] Executive Assistant U-Haul Company of Southern Alberta Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Unfortunately, We cannot accept this response as we have still not received the refund check as promised. We have waited and would have happily accepted the response if Uhaul had kept their end of the deal. Once again, disappointed that Uhaul has failed to keep their promises. We will be happy to close this case as soon as the refund is received. Thank you.
July 5, 2016 Revdex.com concern #[redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Brainrad [redacted], General Manager, reached out to Ms. [redacted] regarding the concern. Mr. [redacted] apologized for the unfortunate events and agreed to...
refund $250.00 via check. The check will be mailed to the address below: [redacted] Miami Beach, FL [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
The response only addresses the 2 minor complaints I raised, which was the insurance & the local delivery. The major issue with regards to check-in and transnational shipping by U-Haul's subcontractors and the costs and frustrations incurred by this delay are not addressed. The local delivery issue is the difference between 10am and 7pm. The transnational shipping issue is a 7-day difference and the crux of how U-Haul breached its contract. The local office took the hit for the $150 credit while corporate U-Haul and "U-Box" has yet to own up to their major screw-up and indifference to fixing the problem.Ironically, I spoke with Ms. Maria P[redacted] when I first found out about the delay in checking in, picking and shipping our "pods". She is an executive assistant to the CEO at U-Haul Corporate and it was her indifference in transferring me to yet another low-in-the-totem-pole customer service agent that led to all these issues. Had Ms. P[redacted] taken ownership of the issue back on January 3rd, we would not still be talking about the issue. I was hoping to address the issue with her or "higher-ups" to deal with their subcontractor (Coyote Logistics) and she was dismissive and thus, insulting.As previously described, Ms. P[redacted]'s indifference and the ensuing indifference of U-Haul's agent & subcontractors are what led to me having to hire extra labor to empty out 6 "pods" in a few short hours & to me assembling necessary furniture until past 4am on my last night in town for 11-days. Rather than Ms. P[redacted] once again pawning off blame, it is time she, Corporate and [redacted] took some accountability for their indifference that was the primary cause of my Revdex.com Complaint in the 1st place. I paid $540 Cash for the extra labor (to which U-Haul's forklift drive can attest) not to mention the stress & frustration & sleeplessness to which I was subjected while Ms. Maria P[redacted] and her Executive Boss slept peacefully the night of January 13th.
Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Ms. [redacted] provided and sent him the following email in response:Ms. [redacted], My name is [redacted]. I have reviewed your account with U-Haul an...
see where you had the Safestor policy. Any damage to your belonging would be covered under this policy. You would need provide Rep Western with pics of the damaged items in your storage room. If you have not done so please do so this may be taken care. I am going to issue you a refund of your last month in the amount of $144.34. Any further action on this file would would need to be through the insurance company. Thank you and if you have any questions feel free to contact me. [redacted] U-Haul Co. Gainesville.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Heidi G[redacted], a Senior Customer Service Agent, followed up on the information Mr. [redacted] provided with our Credit Card Processing Department. They sent Mr. [redacted] an email...
explaining the second $20.28 is only a hold and we only applied one charge for $20.28. The agent with Credit Card Processing asked for a case number for further research and to provide Mr. [redacted]’s financial institution this information on U-Haul letterhead in order for them to have the hold dropped immediately.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
September 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He assured our office he addressed the rental with our GM of our U-Haul...
location Mr. [redacted] rented the truck. The equipment is safe and worked according to our standards but also mentioned the driver door did not seal properly causing a loud noise while on the road. A refund for $350 was issued to help offset the inconvenience Mr. [redacted] experienced during his move. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Northern Indiana and South Cook Counties Regional Office, followed up on the information Ms. [redacted] provided. She informed our office they have made attempts to contact Ms. [redacted] but have not...
received a return call. She did go ahead and issue a refund for the $50 Reservation Guarantee Fee back to Ms. [redacted]’s [redacted] account. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
November 21, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Brian H[redacted], our Area Field Manager for our Nashville Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms....
[redacted] and explained she dropped off the equipment at a different location other than as contracted and, therefore, is responsible for the extra charges. Mr. Hill received an email from Ms. [redacted] relaying she would take her concerns to arbitration. John L**, a Senior Customer Service Agent, left a message for Ms. [redacted] recently requesting a call back in order to obtain additional information for further investigation. He hopes to hear from her soon. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
June 9, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Manuel M[redacted], our President for our Inland Northwest Regional Office, followed up on the information Ms. [redacted] provided. He informed our office they have a photo on...
file to show proper hook up was done. If Ms. [redacted] wishes to file a claim for damages, she can contact [redacted]t Insurance Company at ###-###-####. A phone report will be taken and then an adjuster will contact her back as follow up. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
To the claims that UHAUL called and left unanswered voicemails on my phone, that is absolutely untrue. I have my phone on me at all times because of my job and check for voicemails several times per day. They did credit me $50, and I told the lady from UHAUL I spoke with at the time that this was NOT sufficient. I expect UHAUL to reimburse me for the full amount of the rental. This ridiculous attempt to placate me and re-hash information that has already gone over is insulting. I said before, my personal belief is UHAUL should reimburse me not only for the truck cost but for the cost of my other moving expenses accrued because of UHAUL's negligence. I also said before, I am not greedy and am only seeking full reimbursement for the truck. If UHAUL continues to insult my intelligence with information that they recited to me already BEFORE I even contacted the Revdex.com, I may escalate to seeking the additional moving expenses as well. I expect the next time I hear a response, that UHAUL will compensate me for the remaining balance of what I paid for the vehicle, including the penalty that UHAUL of Carrollton (TX) charged me. The service provider (UHAUL) in my case lied about several things I'd like to point out. They said that I reserved my truck for 11:00am, which is untrue. I reserved it and, when I did, it said only that the shop opened at 9:00am. They also lied and said they found me a timely replacement truck, which is untrue. I found it myself. And I had to wait well over an hour for the replacement, which is inconsistent with what they said regarding time of purchase.
June 9, 2016 BB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Melissa M[redacted], our Executive Assistant for our Miami Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted...
Mr. [redacted] and attempted to address his concerns regarding unknown charges to his credit card. Her intentions were to inform him he may have been charged for tolls he incurred back in March. As explained on his rental contract, he can be charged for extra fees he incurs back to the credit card listed on the contract. Mr. [redacted] relayed he disputed the charges with his credit card company. When Ms. M[redacted] was explaining she would need to contact Credit Card Processing to find out more about the charges, the call was disconnected. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. the matter was resolved and I received my full refund.
Regards,
[redacted]
November 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Please be assured the information Mr. [redacted] provided has been directed to our Regional Office for further follow up with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We certainly appreciate his feedback. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not disputing whether it was a safe hook up, my argument is that the vehicle is not rated to tow that much by the manufacture, therefore that is what caused the mechanical break down. The business can put there products on any vehicle, but they have no regard to what recommended manufacture specifications are.
Regards,
[redacted]
May 18, 2015
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for forwarding Ms. *** concerns to our office.
*** ***, our GM for our U-Haul Moving and Storage of Red Bird Lane, followed up on the information Ms. *** provided. She informed our office she left a message for Ms. ***...
requesting a call back to personally discuss her concerns. Please be advised that the Terms and Conditions for the Equipment Rental states Customer expressly authorizes Company to apply any and all additional charges, including lost rental revenue, on the credit card used to pay for the rental or on the credit card used as meaningful assurance. Ms. *** will need to contact her cousin, *** ***, to retrieve any extra funds she paid towards Ms. Uju’s rental if she wishes to do so.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
*** ***
Executive Assistant
U-Haul International
June 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of Waterfalls in Waterloo, IA, followed up on the information Mr. [redacted] provided. He informed our office he sent Mr. [redacted] a copy of...
the payment history for his storage unit. He assured our office Mr. [redacted] had not been overcharged, however, he had been a little behind on payments since U-Haul took over the storage location.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International