Beverly Hills Weight Loss Clinics

Hi, Lucy S[redacted] has spoken to my husband explaining him that we have heard wrong. That nobody said anything similar and we just made that up, as I understood.This is not a solution and not acceptable. As for now, I do not want to communicate with her or any of your staff by phone since I can hear something wrong. Please have her or any other member of your team communicate with me via email -- [redacted]Thank you,[redacted]

October 13, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the information Ms. [redacted] provided. Ms. [redacted] rented a truck in Greensboro, NC for...

in-town use on September 3rd at 5:46 pm. The truck was due back on September 5th at 10:00 am but was taken one-way instead to Rochester, NY. The one-way rate would not apply. Ms. Lansing sent the following email to Ms. [redacted] in response:
Ms. [redacted], Per the Terms & Conditions for Equipment Rental (a packet that you were provided with your receipt) we are allowed to keep the property in the truck until outstanding amounts are paid back to U-Haul. There currently is a balance due on the truck & auto transport rental as well as the storage unit. All of which needs to be paid. Thank you, [redacted] Executive Assistant U-Haul Co. of Western New York 8045 State Route 96 Victor, NY 14564
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Melissa F[redacted], our Traffic Manager for our Manhattan Bronx Regional Office, reviewed Mr. [redacted] recent comments and sent him another email explaining she issued him a refund for $292 back to his credit card ending in [redacted], which should post on his next credit card statement. She also relayed, based on equipment availability in the area, we cannot confirm a pick-up location until the day prior to the pick-up date. We try our best to provide the reserved equipment at the preferred location, or if not, at least closest to the preferred pick up location. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

July 22, 2017 Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jon S[redacted], our President for our Western Georgia Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office they reached out to Ms. [redacted] and took...

ownership of their missed opportunity to serve with a refund for the $50 Reservation Guarantee Fee. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 1[redacted] Thank you for forwarding [redacted] concerns to our office. [redacted], our GM for our U-Haul Moving and Storage at Jamil Rd., followed up on the information [redacted] provided.  She informed our office [redacted] was instructed to...

notify the U-Haul office of move out and she never did until she was contacted when rent was due again.  We also requested a death certificate and we would not charge for rent but she never did.  We have since moved our customer out of the unit. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, [redacted] Executive Assistant U-Haul International

September 14, 2016   Revdex.com ID#:  [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Steve B[redacted], our Program Manager for Customer Service, reviewed Ms. [redacted]’s recent comments and sent the following email in response: Mr. [redacted],   I apologize for not getting back to you sooner, but I have been reviewing the documents that you provided.  While filing claims with the Revdex.com and small claims court is your prerogative, I hope the conclusions that I have found may cause you to reconsider those actions.  In a like manner, I have reconsidered my previous assertion that your bank should take action to remove the NSF charges, as further inspection has demonstrated that they were completely within their rights to charge your accounts as they did.  The notable consideration is that all of this happened without any involvement or interference in your account by U-Haul or the hold made on your account. My analysis is in the attached document. In conclusion, I do not see that U-Haul has responsibility for the NSF charges that were applied to your account.   In the spirit of Customer Service, I do apologize for the inconvenience that this has all caused and I would like to offer you a $50.00 VIP Certificate that you can use for any future rental or purchase at any U-Haul location throughout North America. --Steve B[redacted] Customer Advocate/Program Manager   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our Mississippi Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he personally spoke to Mr. [redacted] after his rental....

 Mr. [redacted] apologized for any rude treatment he experienced and offered to send him a $50 VIP Certificate to help offset the inconvenience he incurred.  Mr. [redacted] accepted the resolution.  Mr. [redacted] then called our Regional Office and filed a complaint. Mr. [redacted] spoke to Mr. [redacted] again and Mr. [redacted] relayed he had no intentions of using U-Haul again.  In an effort to bring closure, Mr. [redacted] offered to issue a refund for $50 in place of the VIP Certificate and would speak to our U-Haul employee to take corrective action as needed to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.  Mr. [redacted] stated he wanted to be involved with action taken against our employee.  Please be advised, any action taken with our employees are kept within the company.  Mr. [redacted] did not find any issues with the truck Mr. [redacted] rented and it continued to rent without incident.As we value Mr. [redacted] as a customer, Mr. [redacted] sent him a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  Monetary reimbursement is not warranted.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners.  We sell boxes, bubble pack, rope, tape and propane.  We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

June 1, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer, Ms. [redacted].   Stephen S[redacted], our GM for our U-Haul Moving and Storage of Feasterville, followed up on the information Ms. [redacted] provided.  He informed our office he...

spoke to Ms. [redacted] and offered his apology for the inconvenience she experienced.  He assured our office he discussed the information with his staff regarding proper procedures and steps have been taken to prevent the situation from happening again.  They were able to reach an amicable resolution.  Mr. S[redacted] issued a refund for the cost of the trailer, or $533.08.  The refund should post on Ms. [redacted]’s next Visa credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 20, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].RepWest Insurance Company reviewed Ms. [redacted]’s recent comments involving damage to her cargo.  Their investigation revealed the damage was a result of improper packing/loading or shifting of cargo.  They should refer to the portion of the U-Haul RENTAL CONTRACT ADDENDUM DOCUMENT HOLDER, which states:“5.  SAFEMOVE and/or SAFETOW PROTECTIONThe provisions in this section apply to Safemove and/or Safetow Protection.  These protections are NOT LIABILITY INSURANCE.  This protection is OPTIONAL AND APPLIES ONLY TO CARGO in the following U-Haul Rental Equipment: Truck (Safemove), Trailer (Safetow) Auto Transport (Safetow), and Tow Dolly (Safetow).  EXCLUSIONS:  Safemove and Safetow does not cover: (a) theft, burglary or robbery of cargo, the vehicle-in-tow or personal contents in the vehicle-in-tow or towed Trailer/Tow Dolly; (b) water damage; (c) damage resulting from intentional or criminal acts or willful or wanton or reckless acts; (d) damage from improper packing/loading or shifting of cargo; (e) charges for loss of income; (f)  any consequential damages; (g) loss or damage during loading and unloading; (h) the following types of cargo are also not covered: currency, furs, antiques, securities, money, notes, jewelry, artwork, animals, motor vehicles or contraband; (i) bodily injury of death of any person not within the cab or passenger seat of the Truck or tow vehicle at the time of Accident; (j) off-road use; (k) damage caused while the driver or passenger were using any drugs or alcohol; (l) damage to the equipment resulting from overloading, improper loading or failure to secure the load; (m) mechanical damage, including damage to the transmission or drivetrain to the vehicle-in-tow is not covered unless the damage is the result of an accident.  There is no protection for death or injury resulting from: intoxicants, drugs, narcotics, intentional, criminal, willful, wanton or reckless acts, racing of any type or if there is no valid contract or current rental contract.  All Exclusions to U-Haul Equipment in para. 8 “Damage Waiver” apply to these Coverages.”As noted above, damage resulting from improper packing/loading or shifting of cargo is specifically excluded from protection.  Accordingly, RepWest has respectfully declined Ms. [redacted]’s claim for damages.  RepWest also mentioned the tow company carries their own insurance if she wishes to contact them to file a claim.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive Assistant, U-Haul International

April 13, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for you for your concern for our customer Mr. [redacted].   Todd R[redacted], our GM for our U-Haul Moving and Storage at Gandy Blvd., followed up on the information Mr. [redacted] provided.  He informed our office he contacted...

Mr. [redacted] and explained he shows no administration fees were applied or collected.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

June 12, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customers Mr. [redacted] and Mr. [redacted].
[redacted] our Executive Assistant for our Central Alabama Regional Office, reviewed Mr. [redacted]’s recent comments. In the interest of customer good faith, Mr. [redacted] relayed a refund for $25.63 was issued back to the [redacted] account listed on the rental agreement. The refund should post on their next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] and Maine Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms....

[redacted] and investigated the situation. She issued a refund for $194.53 back to Ms. [redacted]’s Master Card account, which should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted]
Executive Assistant
U-Haul International

October 21, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Patricia P[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...

response: We received your letter to the Revdex.com. Since there was no monies charged to the card on file, we have requested a check to be mailed to the [redacted] address. It usually takes 7 days for the check to arrive in California. As to your request to drop the rating, we have no control over that.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 15, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. J[redacted]   William P[redacted], our President for our Northern Minnesota Regional Office, followed up on the information Mr. J[redacted] provided.  He informed our office a refund...

for $469.31 was issued back to Mr. J[redacted]’s Visa account as requested.  The refund should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Mr. [redacted] provided. She asked that we inform your office she has been in contact with Mr. [redacted] and is currently working with him to get the answers he deserves.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

February 24, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Richard H[redacted], our Executive Assistant for our Ohio Regional Office, reviewed Mr. [redacted]’s recent letter to your office.  He advised our office their decision in the matter has not changed.  He also added that Mr. [redacted] willingly signed a release in exchange for monetary reimbursement as noted in my original response on February 8th.  No further reimbursement or assistance will be forthcoming.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Hi Gianna,   U-Haul and I have reached an acceptable settlement. Please mark this complaint as resolved and closed. Thank you very much for your time.   Sincerely, [redacted]

May 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Jilian S[redacted], Senior Staff for our Eastern Arizona Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and advised him...

of a refund for the $50 Reservation Guarantee Fee.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

February 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Joe G[redacted], our Executive Assistant for our Western Quebec Regional Office, reviewed Mr. [redacted]’s recent comments and sent him the following email in response: Mr. [redacted] , CAF [redacted], Thank you for contacting our customer service. Our apology at this time cannot undo past damage, but our regret is sincere, and our efforts in the future will be guided by this experience. Unfortunately, on occasions there are some problems out of our control that can appear without any sigh of existence. In terms & conditions for equipment rental it state that the customer agrees not to hold U-Haul liable for downtime, materials or any consequential damages resulting from the use of equipment including failure of the equipment to operate properly. In the, hope that you will give us your trust, again in the future. I would like to offer you a monetary compensation in the amount of 500.00$ for the inconveniences that the delay in the delivery of the UBox may of cause to you and your family if accepted the refund of 500.00$ will be mail and will take 3 to 4 weeks once your mailing address is confirmed to me by email.. Thank you, again, for bringing this problem to our attention; you are helping us to provide a better service. Sincerely. Customer Service (Joe G[redacted]) ###-###-#### We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I WANTED CONTINUE USE OF MY STORAGE UNIT IF I COULDN'T GET A REFUND BUT WAS REFUSED.
Regards,
[redacted]