Beverly Hills Weight Loss Clinics

January 19, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Matt N[redacted], our President for our Northern Arizona Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he was in contact...

with the Claims Adjuster with RepWest Insurance Company and was advised, from their research, they have not been able to conclude there was any damage done to Ms. [redacted]’s vehicle when it was being unloaded.  The Claims Adjuster also added that Ms. [redacted] did not contact them until more than 30 days after the reported loss date.  Her claim was denied.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 10, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted]   Sheree D[redacted], our Executive Assistant for our Coastal South Carolina Regional Office, followed up on the information Ms. [redacted] provided.  She informed our...

office a refund for $215.11 was issued as an adjustment on Ms. [redacted]r rental along with a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    In addition to our truck and trailer rentals, we also rent pickup trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We offer sale items such as boxes, packing supplies, rope and tape and we also sell and install permanent hitches.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 14, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our GM for our U-Haul Moving and Storage of Dartmouth, followed up on the information Mr. [redacted] provided.  She informed our office she issued him a $50 VIP Certificate...

that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners.  We sell boxes, bubble pack, rope, tape and propane.  We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Dear Sir/Madam,Mr. Anthony did call me on Saturday October the 8th and he was very courteous and he promised me that on Monday (October 10th), he will get on top of this and contact the rep west agent and get back to me sometimes during this past week. I called him Friday (October 14th), he informed me that nothing has happened yet and he is still waiting on the agent from rep west to call him back, and when she does, he will get back to me. So as of now, UHaul has not promised or agreed to pay for the damages to my vehicle and the situation is still as it was before. In the past 8 weeks, my experience with uhaul was such that they are good with making me wait and wait and promising me that they will call and they never do, not sure if this is like the previous times when I tried to solve it with them directly.Thank you kindlySincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 16, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Joann Galati, our Executive Assistant for our Western Florida Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office our...

Traffic Manager researched Ms. [redacted]’s reservation and confirmed we failed in the scheduling process due to the fact it was necessary to send her to an alternate pick up location to secure the truck.  A refund for the $50 Reservation Guarantee Fee was issued back to Ms. [redacted]’s [redacted] account.  The refund should post on her next credit card statement.    Please be advised we are a do-it-yourself moving company and cannot be responsible for lost wages or the expense of hired help.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

January 4, 2018   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Miguel C[redacted], our President for our Orlando Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he contacted Ms....

[redacted] by phone.  He relayed the Promissory Note was never removed, therefore, Ms. [redacted] was charged again.  Our Credit Card Processing Department refunded the card and the Promissory Note has since been cleared.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 23, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Patricia P[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email...

in response: Dear Ms. [redacted]: I'm sorry to hear about the issue you have encountered recently in trying to rent a truck. If you can just send me the email from the Bank, I can use this as proof of your lost/stolen identity. I will contact my "Collections" department and ask the Promissory note to be forgiven as well as removing your name from our "e-alert" system. I will keep you informed when this has been taken care of. Due to it's age, it may take a week or so. Feel free to contact me if you have any questions.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Melissa F[redacted], our Traffic Manager for our Manhattan Bronx Regional Office, reviewed Mr. [redacted] recent comments and sent him another email explaining she issued him a refund for $292 back to his credit card ending in [redacted], which should post on his next credit card statement. She also relayed, based on equipment availability in the area, we cannot confirm a pick-up location until the day prior to the pick-up date. We try our best to provide the reserved equipment at the preferred location, or if not, at least closest to the preferred pick up location. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

July 18, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Stacy D[redacted], our Executive Assistant for our Richmond Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she sent Ms....

[redacted] an email offering her apology for the inconvenience she experienced.  She relayed our storage staff moved Ms. [redacted] out of her unit and stated the balance on the unit would not affect her or her credit.     As we value Ms. [redacted] as a customer, Ms. D[redacted] also sent her a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 1, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer, Ms. [redacted].   Stephen S[redacted], our GM for our U-Haul Moving and Storage of Feasterville, followed up on the information Ms. [redacted] provided.  He informed our office he...

spoke to Ms. [redacted] and offered his apology for the inconvenience she experienced.  He assured our office he discussed the information with his staff regarding proper procedures and steps have been taken to prevent the situation from happening again.  They were able to reach an amicable resolution.  Mr. S[redacted] issued a refund for the cost of the trailer, or $533.08.  The refund should post on Ms. [redacted]’s next Visa credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 28, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Jamie K[redacted], our Traffic Manager for our Southern Arizona Regional Office, followed up on the information Mr. [redacted] provided and advised our office a refund for the...

cleaning fee was refunded.  The refund for $27.78 was issued back to Mr. [redacted] account and should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

It is very clear that the Citrus Park U-Haul location does not take customer satisfaction seriously and does not appreciate it's customers.  On Friday, February 17, 2017 at 1:34 PM, I returned a call to Patrick W[redacted] regarding the complaint.  I informed him that I was not pleased with the service received at his business and the lack of follow up.  At no time did Mr. w[redacted] apologize or ask for any details.  He only asked me if I received a refund.  He then informed me that he would investigate the matter and call me when he returned from Texas on Thursday, February 23, 2017.  Mr. W[redacted] has not returned my call and frankly, I am pleased that he does not. It is clear that my business is not appreciated and his level of customer service doesn't meet my expectation. This matter is now closed.  There will be no further contact between the business and myself and my online ratings will now reflect the poor business service of the Citrus Park U-Haul and its owner.

I have video upon request on my cell phone which proves there was fire ants inside the unit as well as have eyewitness evidence from the moving company that helped us move our things from the storage unit. This response as you can tell from the Insurance company proves that they don't cover damage caused by ants anyway.

September 14, 2016   Revdex.com ID#:  [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Steve B[redacted], our Program Manager for Customer Service, reviewed Ms. [redacted]’s recent comments and sent the following email in response: Mr. [redacted],   I apologize for not getting back to you sooner, but I have been reviewing the documents that you provided.  While filing claims with the Revdex.com and small claims court is your prerogative, I hope the conclusions that I have found may cause you to reconsider those actions.  In a like manner, I have reconsidered my previous assertion that your bank should take action to remove the NSF charges, as further inspection has demonstrated that they were completely within their rights to charge your accounts as they did.  The notable consideration is that all of this happened without any involvement or interference in your account by U-Haul or the hold made on your account. My analysis is in the attached document. In conclusion, I do not see that U-Haul has responsibility for the NSF charges that were applied to your account.   In the spirit of Customer Service, I do apologize for the inconvenience that this has all caused and I would like to offer you a $50.00 VIP Certificate that you can use for any future rental or purchase at any U-Haul location throughout North America. --Steve B[redacted] Customer Advocate/Program Manager   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 20, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and advised our office Mr. [redacted] was contacted and they were able to reach...

an amicable resolution. [redacted] confirmed Mr. [redacted] could have benefitted from a one-way rate by a variance of $32.00. A refund for $50 was issued back to Mr. [redacted]’s [redacted] account as an adjustment on his rental and the refund should post on his next credit card statement.As we value Mr. [redacted] as a customer, [redacted] also sent him a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Your employee estimated the mileage for the contract, therefore I am not responsible for the additional charge.  If I had been given that option the Revdex.com would not be involved.  I will never rent from u-haul again.

July 22, 2017 Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jon S[redacted], our President for our Western Georgia Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office they reached out to Ms. [redacted] and took...

ownership of their missed opportunity to serve with a refund for the $50 Reservation Guarantee Fee. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 24, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Richard H[redacted], our Executive Assistant for our Ohio Regional Office, reviewed Mr. [redacted]’s recent letter to your office.  He advised our office their decision in the matter has not changed.  He also added that Mr. [redacted] willingly signed a release in exchange for monetary reimbursement as noted in my original response on February 8th.  No further reimbursement or assistance will be forthcoming.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International