Beverly Hills Weight Loss Clinics

July 18, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer, Mr. [redacted].   Amanda C[redacted], our Traffic Manager for our Northern Alabama Regional Office, reviewed Mr. [redacted]’s recent comments.  She informed our office Mr. [redacted] responded back with acceptance of the refund.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 9, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].Alissa N[redacted], our President for our Akron Regional Office, followed up on the information Ms. [redacted] provided. She informed our office her Field Manager, Ethan M[redacted], sent Ms. [redacted] the...

following email in response:Greetings Ms. [redacted], My name is Ethan M[redacted]. I’m the Field Relief Manager for the region that handles the North Canton branch. I have reviewed your dispute, which states that the employee that processed your rental dispatched kept an extra $100 of your cash. I have found no evidence to support this claim. I first started with the closing statements for the night of your rental. The store did not close with an overage like we would see if extra cash was kept in one of the store drawers. I then pulled up camera footage of the counter for that day. The video shows you approaching the counter with another lady. You then counted out cash to the representative, he processed your contract, then handed change back to you. The video shows him reaching into the 100’s part of the cash drawer for change. You then proceeded to count the change in front of the representative and then returned the change to its envelope in your filing bag. If you have any other issues or concerns, you can send them directly to me at this email address. if you’d like to speka with me over the phone, I will be at the North Canton office for most of the week. Their phone number is 330-818-7403 Ethan M[redacted] MCO 767 Field Relief ManagerOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Dear Sir/Madam,Mr. Anthony did call me on Saturday October the 8th and he was very courteous and he promised me that on Monday (October 10th), he will get on top of this and contact the rep west agent and get back to me sometimes during this past week. I called him Friday (October 14th), he informed me that nothing has happened yet and he is still waiting on the agent from rep west to call him back, and when she does, he will get back to me. So as of now, UHaul has not promised or agreed to pay for the damages to my vehicle and the situation is still as it was before. In the past 8 weeks, my experience with uhaul was such that they are good with making me wait and wait and promising me that they will call and they never do, not sure if this is like the previous times when I tried to solve it with them directly.Thank you kindlySincerely,

October 18, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Alissa N[redacted], our President for our Akron Regional Office, followed up on the information Mr. [redacted] provided...

and sent Ms. [redacted] the following email in response:Ms. [redacted] Your recent rental was given to me to review. I have reviewed and applied a credit of $124.76 to your credit card. I apologize for the stress this may have caused you - I understand moving is stressful enough. I emailed you a receipt of the credit. Again - I apologize for the issues on this recent rental. If there is anything else I can help you with, please let me know. Thank you for renting U-Haul Ms. [redacted] emailed Ms. N[redacted] back and requested a check be sent since her credit card account was now closed, therefore, Ms. N[redacted] issued a check for $124.76 instead. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved as long as the VIP certificate is received and valid.
Regards,
[redacted]

October 27, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customers Mr. and Mrs. [redacted].   Please be assured Mr. and Mrs. [redacted]’ concerns have been reviewed on more than one occasion and were forwarded to our Regional Office responsible for our U-Haul at Spruce Hills location.  We realize there is never an excuse for rudeness and we want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.  Proper steps have been taken to prevent the situation from happening again.    Other than the refund already issued, no further monetary reimbursement will be forthcoming.  However, as we value Mr. and Mrs. [redacted] as customers, I took the liberty of sending them a $20 VIP Certificate by email  that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Your employee estimated the mileage for the contract, therefore I am not responsible for the additional charge.  If I had been given that option the Revdex.com would not be involved.  I will never rent from u-haul again.

July 28, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer, Mr. [redacted]. Omar S[redacted], our GM for our U-Haul Moving and Storage of Elizabeth, followed up on the information Mr. [redacted] provided.  He informed our office Mr. [redacted] was...

happy with the new shipper provided for his move. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 23, 2016   Revdex.com ID#: [redacted] U-H**l Ref#: [redacted]   Thank you for your concern for our customer [redacted].   John L**, a Senior Customer Service Agent, followed up on the information [redacted] provided and sent the following email in response: Hi this is John L** with...

U-Haul customer service. I am reaching out to you about the Revdex.com letter you sent disputing the toll charges that we charged your card for. We are going to stick with the fact that the toll citations line up on the dates and time you have the equipment in your possession. We are going to take the stance that we feel the rate you paid for the rental and the toll charges remain in place. I am very sorry for the trouble this caused you. I hope you will consider using us again in the future. Thank you   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-H**l International

May 20, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and advised our office Mr. [redacted] was contacted and they were able to reach...

an amicable resolution. [redacted] confirmed Mr. [redacted] could have benefitted from a one-way rate by a variance of $32.00. A refund for $50 was issued back to Mr. [redacted]’s [redacted] account as an adjustment on his rental and the refund should post on his next credit card statement.As we value Mr. [redacted] as a customer, [redacted] also sent him a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms. [redacted] and...

offered her apology. She also advised her of a refund for the fuel fee of $7.87 she issued back to her Visa account. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

It is very clear that the Citrus Park U-Haul location does not take customer satisfaction seriously and does not appreciate it's customers.  On Friday, February 17, 2017 at 1:34 PM, I returned a call to Patrick W[redacted] regarding the complaint.  I informed him that I was not pleased with the service received at his business and the lack of follow up.  At no time did Mr. w[redacted] apologize or ask for any details.  He only asked me if I received a refund.  He then informed me that he would investigate the matter and call me when he returned from Texas on Thursday, February 23, 2017.  Mr. W[redacted] has not returned my call and frankly, I am pleased that he does not. It is clear that my business is not appreciated and his level of customer service doesn't meet my expectation. This matter is now closed.  There will be no further contact between the business and myself and my online ratings will now reflect the poor business service of the Citrus Park U-Haul and its owner.

April 28, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Casey C[redacted], our GM for our U-Haul Moving and Storage of Downtown San Francisco, reviewed the recent comments from Mr. [redacted].  Our records still only show the one charge for $363.03 from our U-Haul Moving and Storage of Downtown San Francisco.  We have no record of receiving copies of a double billing or snapshots of the charges from the Revdex.com or Mr. [redacted].  Moving Help also never confirmed they had a charge in addition to the charge from U-Haul Moving and Storage of Downtown San Francisco.  As stated in my previous letter, unless Mr. [redacted] is able to provide proof, such as a copy of his credit card statement, we are unable to cancel the billing or issue a refund.  He can provide that information to Casey C[redacted].  She can be reached at [redacted]   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 10, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted]   Sheree D[redacted], our Executive Assistant for our Coastal South Carolina Regional Office, followed up on the information Ms. [redacted] provided.  She informed our...

office a refund for $215.11 was issued as an adjustment on Ms. [redacted]r rental along with a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    In addition to our truck and trailer rentals, we also rent pickup trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We offer sale items such as boxes, packing supplies, rope and tape and we also sell and install permanent hitches.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I was told by Ryan I would be reimbursed for the full $2638, which covers the shipping and the movers help, which I had already scheduled, and I still insist that the full cost be covered.  The $2638.00 doesn't even cover the costs incurred by me for the late arrival of my U Box, let alone all of the headaches and inconveniences me and my girlfriend have gone through in the last week.  I will not settle for less than a full reimbursement, which was already promised to me.  I don't even know why U Haul is saying to start the $50/day on the 26th when the box was supposed to arrive on the 23rd.

Thank you for your concern for our customers, Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Eastern New York Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
Dear Mr. [redacted], I have received the forward of the...

information you had provided regarding your September rental with U-Haul, and would like to sincerely apologize for the inconveniences that you had encountered. While I cannot undo what has happened, I can assure you that the truck that you had rented did in fact get to our shop shortly after your rental for necessary repairs. Being in business for 66 years now, we surely take the repairs of our equipment seriously, and strive to ensure that every family using our equipment is provided with something that is clean, safe, and expertly maintained. Sadly, as with everything in life, things happen that just don't go along with the plans. I have located the claim that was started regarding the damage to your belongings. Please contact [redacted] at ###-###-####, or email at [redacted].com , referencing your claim number of [redacted]. I have been in contact with him, and he is expecting to hear from you to work on the claim. Realizing that we fell short in the equipment we had provided you, I have issued a credit to your Master Card for the rental amount of $137.36. I do again apologize for the inconveniences, and appreciate the opportunity to address your concerns. Sincerely, [redacted] Executive Assistant U-Haul Co of Eastern New York
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of [redacted], followed up on the information Ms. [redacted] provided and sent her the following email in...

response:
Hello, This is [redacted] General Manager of [redacted] U-Haul. Please give me a call to resolve any issue you still have. I'm going to waive the late fee's that are on your account but will not be able to do this again in the future. Office [redacted] Cell [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 14, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our GM for our U-Haul Moving and Storage of Dartmouth, followed up on the information Mr. [redacted] provided.  She informed our office she issued him a $50 VIP Certificate...

that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners.  We sell boxes, bubble pack, rope, tape and propane.  We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

This is unacceptable.  We had more than $1000 in damage to furniture stored in the attic section odlf the truck.  The UHAUL rep tried to tell us it had been mopped, another said it was due to rain dripping when the door was rolled up.  This was false.  The door does not roll up to the attic area.  $100 does not begin to cover the damages.  Multiple attempts have been made to talk with Rep West to no avail.  Once receipts were provided, they mysteriously disappeared and stopped answering us.  We have been long time customers of UHAUL and the way we were treated is not a testament of a company who has concern for their customers safety or possessions, much less their satisfaction.  We were told our belongings would be covered under the purchased insurance, but that's obviously not the case.  Why talk us into paying insurance if it isn't worth the paper it's written on?