Beverly Hills Weight Loss Clinics

August 22, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Adam S[redacted], our GM for our U-Haul Moving and Storage at Downtown Campus, followed up on the information Ms. [redacted] provided. He informed our office a refund for $118.16 was issued back to...

her American Express account as an adjustment. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

Request for assistance through Revdex.com to get this matter resolved with U-Haul Storage of LovelandOn March 06, 2017 I contacted the U-Haul Neighborhood Dealer to make reservations for a truck or cargo van. Spoke to an agent at 11:59 am -  Agent inquired about the destination (only the state). She even asked me about the miles between Loveland, CO to Sacramento, CA. At this time I have not given the okay for the reservation because I was looking into the date of leave which I was not sure at the time what the date would be and not sure as of yet if the U-Haul company would be my pick. I had an agent from U-Haul Loveland assist me. The agent requested for the miles from Colorado to California and I said to the agent I did not know. This was my first time renting from a moving company and had no idea how many miles in total. I informed the agent that I will google it (guessing) added the zip code 80538-95820 through Melissa's Data. I informed the agent according to what I found - it shows 882.2 miles one way. Again, no address given as of yet of my destination and where I was leaving from. The agent stated it was 1700 miles roundtrip. She stated it would be same price for seven days and then stated if I kept the cargo van for seven days it would be $612.05. The sub total: 591.50. The total for the rental of the cargo van with taxes was for the amount  of $602.05. She mentioned how they had a 24 hour hotline in case we had any problems with the cargo van. I will have a full tank and needed to return back a full tank. I informed the agent I was not sure which day of leave (Saturday or Sunday) agent stated I can go ahead and give a date there was no cancellation fee if I decide to cancel the reservation with them. I then stated to the agent I will have to contact my friends and I had to work it around them since they were part of event of the St. Patrick's Day Parade. I will give them a call back and did not make the reservation on this day.(I contacted this office more than once and spoke to different agents.) Spoke to another agent to inquire about the requirements to get the reservation done. He provided the information (Name, current address and destination (Sacramento, CA), my visa card number and the expiration date. Agent transferred me to the reservations department. Spoke to another agent and he entered the information in the system for the reservation. He mentioned that on the day of pick up both driver's have to provide their license. I informed the agent that the driver's will be picking up the cargo van on Saturday between the hours of 1:00 - 3:00 pm. Agent stated rental was for four days as per my request. He mentioned there was a charge for an environmental fee which was a dollar per day. Once again, I reminded the agent the cargo van will be returned on Wednesday latest afternoon. He provided the reservation number #: [redacted]. Total for the rental: $602.50. Agent stated they will contact me tomorrow to confirm the reservation and pick up. He reminded me there was no charge if I decide to cancel the reservation.Saturday, March 11, 2017Manager: AL assisted us.Location: U-Haul Storage Loveland, COLicenses provided (Driver's and I)My credit card provided as requestedDuring my conversation with the manager I noticed there was an error on the mileage. I brought it up to the managers attention. Manager tried to make the change in the system but according to the manager the system was not allowing her to make that change. She stated she will give us 2,000 miles - I was unsure about it since I did not know for sure how many miles from Loveland, CO to the address in Sacramento, CA Manager mentioned she will speak to someone to see if they can change it. We (driver's and I) discussed with the manager that there would be stops for food, gas and restroom and most of these gas stations were not close to the exit but distant.  At this point I did not know that the mileage given for this trip were wrong . All I noticed was whoever added the round trip added it incorrectly showing 1700 miles round trip.I provided my credit card for the reservation and my bank was declining the transaction. I swipe my card more than once it the bank kept declining the transaction. I then contacted my daughter to informed her about the situation and my daughter asked if she can pay with her credit card. Manager stated "Yes" and I handed the phone to the manager so she could get the information from my daughter to pay for the rental. The agreement was for the amount of $591.45. My daughter authorized for the payment of the actual rental. I had two witnesses with me at the office who heard this conversation.After the transaction we were given the key and contract for the rental. One of my driver's opened the door and he noticed it was a two seat only. We went to the back to see if there was any seat in the back and there was no seat. I asked her about it and she stated this is all they had. I had no choice but to take the cargo van because a payment was done already for the reservation and I had already problems trying to make a payment through my bank but also it was my last week at my landlords house. I had to leave.My landlord provided a folding chair for me to sit in the back of the cargo van and two sleeping bags in case I needed to lay down. She also provided the straps to hold together the boxes. That is not all,on our way to Wyoming I was feeling cold. My driver's had the heat on. I do not know why I was not getting any heat in the back of the cargo van.  I ignored it...but as we went ahead through other statesI was feeling very cold. I was not getting any heat in the back of the cargo van. I got to Sacramento at 2:00 am. I was sick for approximately 2 in a half weeks with a dry cough.Please be advice that during my conversation with the different agents including manager their would be three people on this trip. I have kept a journal since the first day I contacted U-Haul Loveland. I will provide the copy of the journal if needed. I would have to mail you the copies as I mentioned to you yesterday during our conversation.Following this email I will sending a picture of the odometer when we first arrived here. We took I 80 West that is 1,117.00 miles one way (17 hours and 22 minutes) roundtrip would be 2, 325.00 and this is with no stops at all for gas, food, and necessities - adding as well the address where I resided to the address to both locations - the address in Loveland and the destination address. I want to add here that mydrivers' took the shortest route to get back to Colorado. They send me a copy of the map. It took them 16 hours (15:59 hours to be exact).If you need  the addresses of both locations I will provide if needed. I also can provide information of my previous landlord, driver's and other. Please, do not hesitate in calling if you have any other question in regards to this complaint.Thank you for your time in this matter. Please thank [redacted] for me as well. I appreciate your help.Sincerely,[redacted]

October 31, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our New Hampshire and Maine Regional Office, reviewed Mr. [redacted]’s recent comments to your office and sent him another email in response:
Dear Mr. [redacted], My name is [redacted] and I am responding to your rebuttal letter to the Revdex.com. I have refunded your credit card for the hitch installation, for a total of $308.85. You may have already received an email receipt showing the refund. Thank you for allowing us the opportunity to work with you. I sincerely apologize that this experience has left you not wanting to use our organization in the future. Please keep the VIP certificate, you may need a propane tank or two filled in the future. Thank you, [redacted]
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 18, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Stacy D[redacted], our Executive Assistant for our Richmond Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she sent Ms....

[redacted] an email offering her apology for the inconvenience she experienced.  She relayed our storage staff moved Ms. [redacted] out of her unit and stated the balance on the unit would not affect her or her credit.     As we value Ms. [redacted] as a customer, Ms. D[redacted] also sent her a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

To point fingers and guess that this happened under Door to Door's care is absurd. The damages were likely caused by the person who placed the containers in our driveway. The damage to our driveway needs to be repaired by a contractor, so it's absolutely possible that Tess, the driver who placed the containers in our driveway was the one to cause the damage to our items. Regardless, it's unfair that Uhaul has just tossed this off and claimed that it's not their problem. Uhaul purchased Door to Door while our containers were in transit. When Uhaul acquires a company, they acquire their assets as well as their debts. Seeing as though Door to Door is no longer a company, Uhaul is responsible for the damage.

January 4, 2018   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Miguel C[redacted], our President for our Orlando Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he contacted Ms....

[redacted] by phone.  He relayed the Promissory Note was never removed, therefore, Ms. [redacted] was charged again.  Our Credit Card Processing Department refunded the card and the Promissory Note has since been cleared.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 25, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted]. Taylor G[redacted], our GM for our Boynton Beach Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted] and...

explained a refund for fuel was not due but a refund for the extra day charge of $20 was issued on June 12th.  The refund should post on her next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 17, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Karen C[redacted], our Executive Assistant for our Maryland Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office the checks would...

have been returned because we do not accept partial payment.  She did state she will removed the auto-pay from Ms. [redacted]’s account and will follow up with our GM regarding the rude treatment she experienced.   Please be assured we do not condone rude behavior from our staff and will take corrective action to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

January 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted] was instructed to...

obtain a fuel receipt from the gas station so we can verify the amount of fuel put in the truck before it was returned. The gas station agreed to provide her with a receipt if Ms. [redacted] could give them the date and time she filled the truck at their station. This was explained to Ms. [redacted], however, Ms. [redacted] became angry and her friend removed her from our U-Haul Center. The contract was closed out on the morning of January 6th and the fuel tank was noted as less than 1/4 of a tank. The completed charges were also applied to the Visa credit card listed on the contract on January 6th.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

December 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our Senior Area Field Manager for our SW Ohio Regional Office sent Mr. [redacted] an email on or about September 10th with an explanation for the difference between our In-Town and...

One-Way rates. An In-Town move can be more economical but includes the inconvenience of having to bring the equipment back to the same location it was rented from. A One-Way rate is based on the distance of the one-way move and includes a set amount of days and if renting a truck, a set amount of miles to complete the move. One-Way rates can vary depending on the movement of equipment as well as supply and demand in specific areas. A On-Way rate is a flat fee. An In-Town rate is a specific fee that is charged for each rental period up to 24 hours. We consider in-town to be within a 50 mile radius.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 16, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Joann Galati, our Executive Assistant for our Western Florida Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office our...

Traffic Manager researched Ms. [redacted]’s reservation and confirmed we failed in the scheduling process due to the fact it was necessary to send her to an alternate pick up location to secure the truck.  A refund for the $50 Reservation Guarantee Fee was issued back to Ms. [redacted]’s [redacted] account.  The refund should post on her next credit card statement.    Please be advised we are a do-it-yourself moving company and cannot be responsible for lost wages or the expense of hired help.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 28, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Jamie K[redacted], our Traffic Manager for our Southern Arizona Regional Office, followed up on the information Mr. [redacted] provided and advised our office a refund for the...

cleaning fee was refunded.  The refund for $27.78 was issued back to Mr. [redacted] account and should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  I have been contacted by Uhaul on July 14th, they have promised a full refund. I am curently waiting for the cheque in the mail. Thank you

October 21, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the rental contract.    Our records indicate all charges charged to the [redacted] account listed...

on the rental contract have been refunded in addition to the cancelation of the Promissory Note and the issuance of the $100 VIP Certificate.  No further refunds are due.  I hope Ms. Pruitt and Mr. [redacted] will take advantage of the Certificate as we feel it can be of great value for our customers.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Edgar T[redacted], Subrogation Specialist with [redacted] Insurance Company, asked I forward your office the attached response and copy of Mr. [redacted]’s rental contract.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

for two days my bank account was negative with a pending charge of 179$ I could not pay any bills or deposit anything I tried to have uhaul fax a hold release and tge first two times they refused I do not think I should have to pay full price for nothing but problems

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

September 23, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Patricia P[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email...

in response: Dear Ms. [redacted]: I'm sorry to hear about the issue you have encountered recently in trying to rent a truck. If you can just send me the email from the Bank, I can use this as proof of your lost/stolen identity. I will contact my "Collections" department and ask the Promissory note to be forgiven as well as removing your name from our "e-alert" system. I will keep you informed when this has been taken care of. Due to it's age, it may take a week or so. Feel free to contact me if you have any questions.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International