[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms. [redacted] and...
offered her apology. She also advised her of a refund for the fuel fee of $7.87 she issued back to her Visa account. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 24, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
Mr. [redacted], My...
name is [redacted], I am in the Gainesville location that handles the area where you rented. The charges you recieved are less than the one way rate to the location you actually dropped the AT. I understand that you had an issue with your vehicle so we have charged you the one way rate intead of the intown rate so that you could drop it where you did instead of bringing the equipment back to Palatka. There will be no refund at on the equipment that you rented. This is not considered fraud is simply turning your intown rental to a oneway rental for your convienence. Thank you Respectfuly [redacted] Executive Assistant
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office they have tried to reach Mr. [redacted] in order to discuss his concerns but have been unsuccessful. An email...
was sent to Mr. [redacted] along with a text message requesting Mr. [redacted] contact Mr. [redacted] office.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 2, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer, Ms. [redacted].Jesus T[redacted], our President for our East Dallas Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was offered an apology and given an option to...
come in on Monday and they would have the hitch ordered at no extra charge, however, she needed the hitch that Saturday. A refund for the express shipping was issued on July 21st in the amount of $124.21 back to her credit card. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
July 9, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our San Francisco Regional Office, followed up on the information Ms. [redacted] provided. She informed our office our GM of our U-Haul Moving and...
Storage of Downtown San Francisco will be contacting Ms. [redacted] on a new estimated delivery date and Ms. [redacted] will determine a fair reimbursement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
October 21, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Randall D[redacted], our GM for our U-Haul Moving and Storage at Ashley Rd., followed up on the information [redacted] provided. He informed our office he tried...
reaching [redacted] to advise her he could reverse the charge for $17.24 back to her credit card, however, he needs her to go into his store to process the transaction. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 14, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our Central [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was contacted and a...
refund for the purchase was issued to her.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International
January 27, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted]. Hope C[redacted], our Traffic Manager for our Lower Hudson Valley Regional Office, followed up on the information Ms. [redacted] provided. She informed our office a...
message was left for Mr. and Ms. [redacted] offering an apology for the inconvenience they experienced. Please be advised a preferred pick up location is not guaranteed until scheduled. Ms. C[redacted] relayed she did go ahead and issue them the $50 Reservation Guarantee fee and provided her office telephone if they had other concerns. The refund should post on their next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 18, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Shalon L[redacted], our President for our Jacksonville Regional Office, followed up on the information Mr. [redacted] provided. Ms. L[redacted] left a message requesting a return call from Mr....
[redacted]. She also relayed a refund totaling $1,215 was issued back to his [redacted] account as an adjustment on his rental. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jonathan L[redacted], our GM for our U-Haul of Glendale, followed up on the information Mr. [redacted] provided. He informed our office he left a message for Mr. [redacted] regarding the...
dolly and pads he did not receive along with the charge for extra miles. Mr. L[redacted] issued a refund for $40 back to Mr. [redacted]’s Visa account for the missing equipment and inconvenience he experienced. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 13, 2016 Revdex.com ID#: 11865276 U-Haul Ref#: 1281525 Thank you for your concern for our customer [redacted] J. ([redacted]) Lechausse. Don Chae, our President for our San Diego Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he...
spoke to Ms. [redacted] and advised her of a refund for $1,500 as an adjustment on her rental. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 3, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: 1307827 Thank you for your concern for our customer Ms. [redacted]. Janet K[redacted], our Executive Assistant for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided. She informed our office...
she sent Ms. [redacted] an email requesting a call back to personally discuss her concerns and reach a resolution. Ms. K[redacted] did mentioned the truck Ms. [redacted] rented was on an in-town contract for same day return. However, when the truck was retrieved, it was 19 days overdue, thereby making her on an invalid contract. Multiple attempts were made to retrieve our truck. A Promissory Note was generated when our truck was back into the U-Haul system indicating she owes $2,127.63 for the balance of the rental. Ms. K[redacted] hopes to hear back from Mr. [redacted] soon. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Dick Porter, our President for our Mississippi Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms....
[redacted] and discussed her concerns. He relayed he was sending her a $75 VIP Certificate she can apply to a move she was planning on making soon. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer [redacted]. Joshua N[redacted], our Area Field Manager for our Tampa Regional Office, relayed to our office their decision in the matter remains the same. It is documented in the Rental Contract Addendum and Document Holder under the Terms and Conditions that “Customer expressly authorizes Company to apply any and all additional charges, including lost rental revenue, on the credit card used to pay for the rental or on that credit card used as meaningful assurance.” The one-way rate is not listed on the contract due to the fact the rental was for an in-town move. At time of rental Ms. [redacted] didn’t say she would be dropping off one-way, therefore, we had no idea where she had intentions of dropping the equipment. She signed the contract agreeing to the bring back the truck to the same dispatch location and since she did not, additional fees apply. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
June 21, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted]. Mandi D[redacted], our Executive Assistant for our Southern Alberta Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to [redacted] on or about June 15th and he relayed they were currently out of town but would bring the ball mount and adapter to our U-Haul Center for a refund. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted]Mike S[redacted], our President for our North Central New York Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and discussed...
her concerns. He assured Ms. [redacted] he had personally taken charge of her situation.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]U-Haul International
March 12, 2018 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Amanda K[redacted], our President for our Metro DC Regional Office, reviewed Ms. [redacted]’ recent comments. She informed our office they have tried to work with Ms. [redacted] to accommodate her moving needs. Ms. Kirsch reiterated, we offered to waive one month of storage or provide moving help, which are both licensed and insured, free of charge to move her out of storage. Ms. [redacted] declined, however, these are our only offers still on the table. We will not pay for an outside moving company and she will not tell us where she needs her items moved, nor will we reimburse her for two years of storage fees. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms. [redacted] and...
offered her apology. She also advised her of a refund for the fuel fee of $7.87 she issued back to her Visa account. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 24, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
Mr. [redacted], My...
name is [redacted], I am in the Gainesville location that handles the area where you rented. The charges you recieved are less than the one way rate to the location you actually dropped the AT. I understand that you had an issue with your vehicle so we have charged you the one way rate intead of the intown rate so that you could drop it where you did instead of bringing the equipment back to Palatka. There will be no refund at on the equipment that you rented. This is not considered fraud is simply turning your intown rental to a oneway rental for your convienence. Thank you Respectfuly [redacted] Executive Assistant
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office they have tried to reach Mr. [redacted] in order to discuss his concerns but have been unsuccessful. An email...
was sent to Mr. [redacted] along with a text message requesting Mr. [redacted] contact Mr. [redacted] office.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 2, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer, Ms. [redacted].Jesus T[redacted], our President for our East Dallas Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was offered an apology and given an option to...
come in on Monday and they would have the hitch ordered at no extra charge, however, she needed the hitch that Saturday. A refund for the express shipping was issued on July 21st in the amount of $124.21 back to her credit card. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
July 9, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our San Francisco Regional Office, followed up on the information Ms. [redacted] provided. She informed our office our GM of our U-Haul Moving and...
Storage of Downtown San Francisco will be contacting Ms. [redacted] on a new estimated delivery date and Ms. [redacted] will determine a fair reimbursement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
October 21, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Randall D[redacted], our GM for our U-Haul Moving and Storage at Ashley Rd., followed up on the information [redacted] provided. He informed our office he tried...
reaching [redacted] to advise her he could reverse the charge for $17.24 back to her credit card, however, he needs her to go into his store to process the transaction. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 14, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our Central [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was contacted and a...
refund for the purchase was issued to her.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International
January 27, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted]. Hope C[redacted], our Traffic Manager for our Lower Hudson Valley Regional Office, followed up on the information Ms. [redacted] provided. She informed our office a...
message was left for Mr. and Ms. [redacted] offering an apology for the inconvenience they experienced. Please be advised a preferred pick up location is not guaranteed until scheduled. Ms. C[redacted] relayed she did go ahead and issue them the $50 Reservation Guarantee fee and provided her office telephone if they had other concerns. The refund should post on their next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 18, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Shalon L[redacted], our President for our Jacksonville Regional Office, followed up on the information Mr. [redacted] provided. Ms. L[redacted] left a message requesting a return call from Mr....
[redacted]. She also relayed a refund totaling $1,215 was issued back to his [redacted] account as an adjustment on his rental. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jonathan L[redacted], our GM for our U-Haul of Glendale, followed up on the information Mr. [redacted] provided. He informed our office he left a message for Mr. [redacted] regarding the...
dolly and pads he did not receive along with the charge for extra miles. Mr. L[redacted] issued a refund for $40 back to Mr. [redacted]’s Visa account for the missing equipment and inconvenience he experienced. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 13, 2016 Revdex.com ID#: 11865276 U-Haul Ref#: 1281525 Thank you for your concern for our customer [redacted] J. ([redacted]) Lechausse. Don Chae, our President for our San Diego Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he...
spoke to Ms. [redacted] and advised her of a refund for $1,500 as an adjustment on her rental. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 3, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: 1307827 Thank you for your concern for our customer Ms. [redacted]. Janet K[redacted], our Executive Assistant for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided. She informed our office...
she sent Ms. [redacted] an email requesting a call back to personally discuss her concerns and reach a resolution. Ms. K[redacted] did mentioned the truck Ms. [redacted] rented was on an in-town contract for same day return. However, when the truck was retrieved, it was 19 days overdue, thereby making her on an invalid contract. Multiple attempts were made to retrieve our truck. A Promissory Note was generated when our truck was back into the U-Haul system indicating she owes $2,127.63 for the balance of the rental. Ms. K[redacted] hopes to hear back from Mr. [redacted] soon. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Dick Porter, our President for our Mississippi Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms....
[redacted] and discussed her concerns. He relayed he was sending her a $75 VIP Certificate she can apply to a move she was planning on making soon. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer [redacted]. Joshua N[redacted], our Area Field Manager for our Tampa Regional Office, relayed to our office their decision in the matter remains the same. It is documented in the Rental Contract Addendum and Document Holder under the Terms and Conditions that “Customer expressly authorizes Company to apply any and all additional charges, including lost rental revenue, on the credit card used to pay for the rental or on that credit card used as meaningful assurance.” The one-way rate is not listed on the contract due to the fact the rental was for an in-town move. At time of rental Ms. [redacted] didn’t say she would be dropping off one-way, therefore, we had no idea where she had intentions of dropping the equipment. She signed the contract agreeing to the bring back the truck to the same dispatch location and since she did not, additional fees apply. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
June 21, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted]. Mandi D[redacted], our Executive Assistant for our Southern Alberta Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to [redacted] on or about June 15th and he relayed they were currently out of town but would bring the ball mount and adapter to our U-Haul Center for a refund. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted]Mike S[redacted], our President for our North Central New York Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and discussed...
her concerns. He assured Ms. [redacted] he had personally taken charge of her situation.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]U-Haul International
March 12, 2018 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Amanda K[redacted], our President for our Metro DC Regional Office, reviewed Ms. [redacted]’ recent comments. She informed our office they have tried to work with Ms. [redacted] to accommodate her moving needs. Ms. Kirsch reiterated, we offered to waive one month of storage or provide moving help, which are both licensed and insured, free of charge to move her out of storage. Ms. [redacted] declined, however, these are our only offers still on the table. We will not pay for an outside moving company and she will not tell us where she needs her items moved, nor will we reimburse her for two years of storage fees. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International