Beverly Hills Weight Loss Clinics

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this satisfactory to me. 
Regards,
Benjamin S[redacted]

May 18, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Shalon L[redacted], our President for our Jacksonville Regional Office, followed up on the information Mr. [redacted] provided. Ms. L[redacted] left a message requesting a return call from Mr....

[redacted]. She also relayed a refund totaling $1,215 was issued back to his [redacted] account as an adjustment on his rental. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 20, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Jerry L[redacted], our President for our Gulf Coast Texas Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office equipment...

to fill Ms. [redacted]’s reservation was located at two different locations, however, she opted to cancel the reservation as she did not wish to travel to secure the equipment needed for her move.   Unfortunately, we were not able to schedule pick up at her preferred pick up location because equipment was not available there.  Had we scheduled the equipment at a specific location and then did not have it available when she showed to pick up, Ms. [redacted] would have been entitled to the $50 Reservation Guarantee Fee.  However, this was not the case and Mr. L[redacted] relayed she is not due a refund.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 18, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Trey B[redacted], our President for our East Central Colorado Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to...

Mr. [redacted] and addressed his concerns.  He relayed they were setting up truck delivery in Houston for Mr. [redacted]’s U-Boxes and they will be shipping the additional items he could not haul to Houston.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office they have tried to reach Mr. [redacted] in order to discuss his concerns but have been unsuccessful. An email...

was sent to Mr. [redacted] along with a text message requesting Mr. [redacted] contact Mr. [redacted] office.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Jacqueline S[redacted], our Executive Assistant for our Connecticut Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office a refund...

was issued on August 5th.  She also spoke to Mrs. [redacted] today and confirmed the refund was received.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

January 27, 2016
[redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted]Dan D[redacted]ur Executive Assistant for our South Philadelphia Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office they did have a weather...

event that caused some delays on returns.  They were allowing customers who were scheduled to drop off on Saturday to hold off and bring back on Sunday.  Depending on where they lived in the area, it may have been impossible.  Therefore, in the interest of customer good faith, Mr. D[redacted] relayed he would issue a refund for what he calculated to be $38.92.  The refund should post on his next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 9, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our San Francisco Regional Office, followed up on the information Ms. [redacted] provided. She informed our office our GM of our U-Haul Moving and...

Storage of Downtown San Francisco will be contacting Ms. [redacted] on a new estimated delivery date and Ms. [redacted] will determine a fair reimbursement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 2, 2017 Revdex.com ID#: 12118597U-Haul Ref#: 1371508 Thank you for your concern for our customer, Mr. [redacted]. Richard C[redacted], our President for our Gainesville Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] has been advised a refund...

will not be issued and their decision in the matter remains the same. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

April 16, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Nebraska Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and offered his...

apology for the inconvenience she experienced and advised her of a refund for $100 as an adjustment on her rental. The refund should post on her next [redacted] credit card statement.
As we value Ms. [redacted] as a customer, Mr. [redacted] also sent her a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

September 26, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Michelle D[redacted], our Traffic Manager for our Portland Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr....

[redacted]. The rate provided at dispatch was not a typical rate and was a deep discount. I have refunded $80 and no other refunding will be offered at this time. The refund already provided was in goodwill and the original signed contract can be used in any future references. Thank you, Michelle D[redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

December 13, 2016   Revdex.com ID#: 11865276 U-Haul Ref#: 1281525   Thank you for your concern for our customer [redacted] J. ([redacted]) Lechausse.   Don Chae, our President for our San Diego Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he...

spoke to Ms. [redacted] and advised her of a refund for $1,500 as an adjustment on her rental.  The refund should post on her next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 20, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Bob C[redacted], our GM for our U-Haul Moving and Storage at Mass Ave., reviewed Ms. [redacted]’s recent comments.  He informed our office he sent the following email on February 17th and hopes to hear back soon: Good afternoon Ms. [redacted] Please send me your address so I can get a check mailed out to you today for the locksmith, unfortunately I can not refund  money for storage rent because you were already paid by our insurance company for your losses. Any further question or problems feel free to email me at the above email address.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 21, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customers [redacted] and [redacted].    Mandi D[redacted], our Executive Assistant for our Southern Alberta Regional Office, reviewed Mr. [redacted]’s recent comments.  She informed our office she spoke to [redacted] on or about June 15th and he relayed they were currently out of town but would bring the ball mount and adapter to our U-Haul Center for a refund.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

January 27, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers [redacted] and [redacted].   Hope C[redacted], our Traffic Manager for our Lower Hudson Valley Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office a...

message was left for Mr. and Ms. [redacted] offering an apology for the inconvenience they experienced.  Please be advised a preferred pick up location is not guaranteed until scheduled.  Ms. C[redacted] relayed she did go ahead and issue them the $50 Reservation Guarantee fee and provided her office telephone if they had other concerns.  The refund should post on their next Visa credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name is actually on the rental contract.[redacted], our Executive Assistant for our [redacted], OH Regional Office, followed up on the information Ms. [redacted] provided. She...

informed our office she issued a refund for $70 back to the [redacted] account listed on the rental contract. The refund should post on their next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

January 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding [redacted] concerns to our office.[redacted], our President for our [redacted] Regional Office, reviewed the recent objection [redacted] filed with your office. He informed our...

office he would once again explain to [redacted] that per U-Haul policy, we do not accept partial payments. As soon as she is able to bring her account current, he will process the extra $60 payment. Currently she is in arrears in the amount of $132.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

December 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted]Mike S[redacted], our President for our North Central New York Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted] and discussed...

her concerns.  He assured Ms. [redacted] he had personally taken charge of her situation.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]U-Haul International

August 28, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Kelly G[redacted], our Executive Assistant for our Eastern Ontario Regional Office, followed up on the information Mr. [redacted] provided. She informed our office a refund for the $50 Reservation Guarantee Fee was issued back to Mr. [redacted]’s Visa account. The refund should post on his next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

August 2, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer, Ms. [redacted].Jesus T[redacted], our President for our East Dallas Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was offered an apology and given an option to...

come in on Monday and they would have the hitch ordered at no extra charge, however, she needed the hitch that Saturday. A refund for the express shipping was issued on July 21st in the amount of $124.21 back to her credit card. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International