Beverly Hills Weight Loss Clinics

January 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jonathan L[redacted], our GM for our U-Haul of Glendale, followed up on the information Mr. [redacted] provided.  He informed our office he left a message for Mr. [redacted] regarding the...

dolly and pads he did not receive along with the charge for extra miles.  Mr. L[redacted] issued a refund for $40 back to Mr. [redacted]’s Visa account for the missing equipment and inconvenience he experienced.  The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

October 9, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
 Thank you for your concern for our customers [redacted] and [redacted], whose name is documented on the rental agreement. [redacted], Senior Staff for our [redacted] Regional Office,...

followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and discussed the rental charges with her. They were able to reach an amicable agreement and a refund in the amount of $91.23, which includes a refund for one day rental of the truck, furniture pads, Safemove Protection and tax as well as only a charge for the fuel from the 1.9 mark. The refund was issued back to the credit card listed on the rental agreement and should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 14, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our Central [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was contacted and a...

refund for the purchase was issued to her.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International

May 30, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer, Ms. [redacted].Dick P[redacted], our President for our Mississippi Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted].  She rented a brand-new...

U-Haul truck and returned it damaged.  She was charged the $150 deductible as agreed on her rental agreement.  Mr. P[redacted] relayed she was charged correctly and his decision in the matter remains the same.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and offered his apology...

for the lack of service he received. Mr. [redacted] did obtain the $300 VIP Certificate and issued him a refund for $300 back to their Visa account. Mr. [redacted] issued him another refund for $300 for the poor customer service. He explained the U-Box did not look as if it had been broken into but believes it may have been damaged by the forklift when transporting the U-Box. Mr. and Mrs. [redacted] stated nothing appears to be missing or out of place when it was inspected but was not 100% certain. Mr. [redacted] offered to have them come to our [redacted] Park Center to inspect the U-Box when convenient. A claim will be opened if necessary. The U-Boxes have been moved from our [redacted] Center to our [redacted] Park location at Mr. [redacted]’s request and will need to be shipped out of [redacted] Park. Mr. [redacted] has Mr. [redacted]’s cell phone number if any other issues come up. Both refunds for $300 each should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 9, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Field Manager for our Oklahoma City Regional Office, followed up on the information Ms. [redacted] provided. He informed our office, in an effort to resolve Ms. [redacted]’s...

concerns, [redacted] Insurance Company offered to issue her a refund of $1,000. Ms. [redacted] declined. Because her claim involves a loss, she was told she would need to pursue her claim with [redacted] Insurance Company. Ms. [redacted] stated she would contact [redacted] but if they are not able to do anything else she would be contacting an attorney.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 14, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Nick R[redacted], our Gm for our U-Haul Moving and Storage of Clermont, followed up on the information Mr. Kirby...

provided. He informed our office he spoke to Mr. Kirby and advised him of a refund for the extra charges at the dealer in the amount of $180.59. The refund should post on their next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

January 2, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Northwest Colorado and Wyoming Regional Office, reviewed the recent comments from Ms. [redacted]. He advised our office his decision in the matter remains the same. His office paid for all of her storage time, $250 for inconvenience she experienced and her box was delivered for free. She received all her items that she had stored in the box and her box was in a warehouse the whole time. The electronics she purchased and is asking to be reimbursed for were not in her U-Box and reimbursement for these electronics will not be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

December 23, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our Long Island Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:
[redacted], I have reviewed your contract and will refund half of the $50 cleaning fee. I will also remove the $30 promissary note fee once the rest of the balance is paid in full. You did bring it back short in fuel. So I will right get the $25 off the cleaning and will wait for the balance due of $48.32 to be paid and the rest will be dropped. Once you pay, please email us back to let us double check to make sure the rest is dropped. Thanks! [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

December 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Sherry N[redacted] our GM for our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided.  She informed our office she has left several messages for Mr....

[redacted] requesting a return call.  She explained Mr. [redacted] declined Safemove and had relayed he would be removing the Tow Dolly to load the truck.  Ms. N[redacted] advised our office the Tow Dolly was hooked up properly before Mr. [redacted] left the U-Haul lot and he never contacted them with any issues he had or damage to his vehicle.  If he has other concerns he can contact Ms. N[redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

August 18, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Southern Alberta Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she spoke to Mr. [redacted] and addressed...

his concerns.  Our agent did in fact advise Mr. [redacted] he could bring the truck back to the location and park it on the lot at his own risk.  However, because this location shares a very small lot with the shop, they cannot accommodate Mr. [redacted]’s request.  Ms. [redacted] spoke with our GM of our U-Haul lactation who reported that Mr. [redacted] was driving erratically on the lot and yelling at the center staff.  When approached, Mr. [redacted] stated he was allowed to leave his rented truck on the lot despite what the staff told him.  Ms. [redacted] offered her apology to Mr. [redacted] for both any wrong information relayed to him as well as any rude treatment he received from our GM.  She explained she spoke to both our GM and our Company President and assured Mr. [redacted] proper follow up would be done with all involved.  We want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International

July 28, 2015Revdex.com # [redacted]U-Haul Ref# [redacted]Thank you for your continued concern for our customers [redacted] and [redacted].[redacted] the Field Relief Manager reviewed these concerns with [redacted] the President in our Fremont, CA Regional Office and offered this response.     The customer was not charged for the damages without making sure they were responsible. The customer signed the uhaul contract knowing full well they did not take the insurance and that they are responsible for damages to our equipment - regardless of fault. I am the first one to give the customer the benefit of the doubt , and more than willing to reverse charges when justified. However the customer damaged out equipment , did after hours drop, and is responsible for the damagesThank you again for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-haul International

May 1, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Our records indicate the following email was sent to Ms. [redacted] on April 25th:
Hello Miss. [redacted], I am writing due to the compliant file that was reopened. We show that you were given a free...

month from April to May as well as 20% for 6 months. This is the best resolution we can offer. I apologize for any inconvenience. Thank You, Christopher Gorman SR Customer Service Agent ###-###-####
 
We also contacted [redacted], our President for our Southern New Jersey Regional Office, regarding Ms. [redacted]’s concerns. He informed our office he reviewed the repair history of the truck Ms. [redacted] rented and believes Ms. [redacted] may have had an issue getting the blinkers to work, however, they were functioning at check-in prior to her rental. Upon her return in Buford, GA no repairs were needed and the truck continued to be rented nearly every day since without incident. Our GM that hooked up the auto-transport has been with U-Haul for over 20 years and Mr. [redacted] is confident our GM would not have hooked up the auto-transport and dispatched it without checking the lights.
 
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
 
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 29, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Patrick Keefe, our President for our Lower Hudson Valley Regional Office, reviewed Mr. [redacted]’ recent comments.  He has left several messages for Mr. [redacted].  He also explained not all calls are recorded.  The police were called by Mr. [redacted] to the U-Haul location and we were advised not to rent to Mr. [redacted].  Mr. [redacted], however, was able to rent from our Nanuet U-Haul location. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided.  He informed our office he reviewed the security camera and found [redacted]...

[redacted] never spoke to a CSR at our U-Haul location when he returned the truck.  Two vehicles were waiting in the parking lot for [redacted].  Nobody got out of either vehicle.  [redacted] waited a minute in the showroom as our CSR was behind the building filling propane for another customer.  [redacted] walked back outside, gets the key from the U-Haul truck and walks back in and leaves it on the counter.  [redacted] then walks back out of the U-Haul Center, gets in his vehicle and leaves the parking lot with the other vehicle following him.  [redacted] checked the dispatch of the U-Haul truck [redacted] rented and found no cash was collected at time of rental.  [redacted] will invite [redacted], if not already, to come to our U-Haul location to review the video with him and ask [redacted] to walk him through the chain of events since what we have on video does not match what [redacted] relayed in his letter to your office.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 1, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name is on the actual rental agreement.Please be advised any refund on this rental contract needs to be in the name of the lessee listed on the rental...

agreement. In this case the refund check for $600 was mailed from our Phoenix office on July 21st in the name of [redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On either July 1 or July 2 (forgive me as I cannot recall which date), I received a call from [redacted] at ###-###-#### to discuss the events.She reports I was being issued a credit of $50. I told her this was reported to Revdex.com and that I do not want to be responsible for any money surrounding these events. She asked me to hold on phone. She came back to line and said she would call back “in a little while”.  No call received until 7/6 afternoon. SEVERAL DAYS LATER.7/7 at 1:40p, I called [redacted] back. I addressed her lack of return phone call 7/1 or 7/2. She reports there was a $50 credit issued – to be used for FUTURE reservation, not applied to any of my current reservations. I informed her I would not be using UHAUL in the future and that $50 credit is meaningless.She reports they reimbursed us for the truck rental and we would see that refund on credit card in 5-7 days. She emailed me a copy of receipt.We reviewed current terms of storage. As per [redacted], our storage units are free until 7/28 afterwhich the 3x8 unit will be charged $99.95/month and the double unit “4304-06” will be charged $219.95/month. The storage box that they have (which was filled on 6/24) is already paid for through 7/31 and then $159.95 will be charged.She was made aware that since we have to hire movers to move our stuff, we don’t know when they are available and again, we do not want to pay any money for the additional storage time. None of these processes were a result of our lack of preparedness in holding up our end of the business agreement.I told her I would be in touch prior to the 28th of July.This issue will not resolved until our belongings are out of UHAUL storage. We are anticipating a $1500 expense to hire movers to empty the storage units and bring the belongings to our new home in the next few weeks.This $1500 expense is a direct result of the lack of availability of the UBOXES on 6/28 when we were planning on storing and then transporting them ourselves to our new home.We do not have a truck nor manpower available to empty the storage units AND transport to the new home and then unload them.
Regards,
[redacted]

June 28, 2016   Revdex.com ID#: 11509798 [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Ms. [redacted]   Our apologies to Ms.  [redacted] for the issues she encountered. After reviewing the call in question we found that the sale agent had promised...

a truck in the morning for Ms. [redacted]. I have submitted a check request for $50.00, to fulfill our reservation guarantee program, for our equipment not being available as agreed.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

August 16, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Morgan B[redacted], our President for our Northwest Colorado Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he left a...

message for Mr. [redacted] requesting a return call and explained if the products were not used, he could send in the receipt for reimbursement in full.  Mr. B[redacted] hopes to hear back soon if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International