August 27, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Andrew S[redacted], our President for our North Central New York Regional Office, followed up on the information Ms. [redacted] provided. He advised our office Ms....
[redacted]’s storage account went into lien status for non-payment and then into auction status until we were able to make contact with Ms. [redacted] after several attempts and she brought her room current. As is proper procedure for every storage room that is at auction status, the lock is cut and the room is visually inventoried from the doorway of the unit. A new lock is placed on the room and kept in a sealed envelope. I was assured her room was never left unattended or her keys made available to anyone. Because her concern involves a loss, she would need to keep in touch with RepWest Insurance Company for resolution. Her Claim Number is [redacted]. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 28, 2015Revdex.com # [redacted]U-Haul Ref# [redacted]Thank you for your continued concern for our customers [redacted] and [redacted].[redacted] the Field Relief Manager reviewed these concerns with [redacted] the President in our Fremont, CA Regional Office and offered this response. The customer was not charged for the damages without making sure they were responsible. The customer signed the uhaul contract knowing full well they did not take the insurance and that they are responsible for damages to our equipment - regardless of fault. I am the first one to give the customer the benefit of the doubt , and more than willing to reverse charges when justified. However the customer damaged out equipment , did after hours drop, and is responsible for the damagesThank you again for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-haul International
Thank you for forwarding Mr. [redacted]’ concerns to our office.
[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and spoke to him regarding the charges. Our Collections Department was notified to credit back the two charges...
for $30.49 and $182.93 back to Mr. [redacted]’ credit card and generate a Promissory Note in the name of the lessee listed on the rental contract.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 23, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Adam S[redacted], our President for our Southwestern Wisconsin and Rockford Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he only...
shows one charge for $164 for the rental at time of pickup and no pending charges. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 28, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul of [redacted], followed up on the information Mr. [redacted] provided. He informed our office he issued a refund for $59.90 back to Mr. [redacted]’s [redacted]...
account as requested. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 28, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Dr. [redacted].
[redacted], our Executive Assistant for our Iowa Regional Office, reviewed the recent information Dr. [redacted] sent your office. She informed our office she spoke with Dr. [redacted] and offered an apology that her concerns had not been addressed and assured her this was not the norm for U-Haul. Ms. Lloyd explained they will take steps to prevent the situation from repeating itself. During their conversation they were able to reach an amicable resolution. Ms. Lloyd has issued a supplemental refund for $816.
As we value Dr. [redacted] as a customer, Ms. Lloyd also sent her a $300 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 6, 2016 Revdex.com concern #[redacted] U-Haul Reference id #[redacted] Thank you for your concern for our customer Mr. [redacted]. Area Field Manager, David A[redacted], has issued $50.00 back to the customer’s card for the reservation guarantee. I have confirmed it...
was issued on 7/5/2016. It can take 3-5 business days to see the credit in Mr. [redacted]’s account. We apologize for any misunderstandings. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
November 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Michael H[redacted], our Field Manager for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he attempted to speak to Mr. [redacted] but reached his voicemail. He left a message with his personal cell phone number as well as his email address. Mr. H[redacted] would like to speak to Mr. [redacted] to personally address his concerns.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
I am requesting that Uhaul waive the repair fee for the minor damage done to their rental vehicle on that date in question. Since the truck was NEVER TAKEN OUT OF SERVICE, it seems to me that the damage was considered very minor. I took every precaution when driving the rental vehicle 2 MILES for the move that day and there was no signage indicating that the tree branch was too low for the truck's box to clear it. I stopped at the spot, looked to see if clearance would occur and proceeded at <5 mph speed. I feel that I did every thing in my power to avoid damage to the box of the Uhaul rental vehicle. I was unable to move over on the street in question due to the fact of another vehicle being parked there. I would suggest that Uhaul pursue payment of that minor damage from the City of New Orleans, which is where the damage occurred with the unmarked hazard. Thank you for the opportunity to comment.
April 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he is currently working with Mr. [redacted] and...
waiting for him to file a claim in order research the situation and reach a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
This is to inform you that this complaint is NOT RESOLVED. Not only did Uhaul fabricate a lie in response to the complaint, but they never refunded to me as a consumer the $15 they charged me that they stated they would do on August 16.I am requested that this Complaint be re-opened, and all communications be added to the complaint so that it is visible online.
September 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms. [redacted] provided. She informed our office the U-Box arrived damaged and...
unable to be placed on a trailer for Ms. [redacted] to take home. Once we received authorization for the box to be off loaded into a U-Haul truck, we hired movers to do the transload while our customer was present to supervise and then get their goods to their home. The second box was never missing but taken to a different warehouse due to the fact indoor space was not available at our original location. Ms. [redacted] relayed that Ms. [redacted] was scheduled on three separate occasions for pick up since the box had arrived on June 22, 2015. When the box was still not unloaded was when it was moved to our other warehouse. She explained she spoke to our customer on several occasions about receipts and she emailed what she could as far as what was charged to their credit card. She gave them a $200 credit for the confusion and delay in retrieving their belongings, to which Mr. [redacted] agreed. When she was notified of damages, she started a report for [redacted] Insurance Company and emailed them the claim# [redacted] and provided them with the telephone number to [redacted] as well. As of August 11th the claim states “Closing file and incident only at this time. If customer wishes to pursue a claim for cargo damage, please refer them to [redacted] Can reopen the claim at that time.” Ms. [redacted] stated she has only received one message and called and left a voice mail message on the number left with her office. She would like to personally speak to Mr. or Ms. [redacted] to see how she can further assist them. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 18, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Southern Alberta Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and addressed...
his concerns. Our agent did in fact advise Mr. [redacted] he could bring the truck back to the location and park it on the lot at his own risk. However, because this location shares a very small lot with the shop, they cannot accommodate Mr. [redacted]’s request. Ms. [redacted] spoke with our GM of our U-Haul lactation who reported that Mr. [redacted] was driving erratically on the lot and yelling at the center staff. When approached, Mr. [redacted] stated he was allowed to leave his rented truck on the lot despite what the staff told him. Ms. [redacted] offered her apology to Mr. [redacted] for both any wrong information relayed to him as well as any rude treatment he received from our GM. She explained she spoke to both our GM and our Company President and assured Mr. [redacted] proper follow up would be done with all involved. We want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International
November 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office he contacted [redacted] and advised him...
he had the extra day and extra mileage charge waived along with the $30 Service Fee. The only additional charge is for the damage, which is now being handled by RepWest Insurance Company. [redacted] provided [redacted] with the contact information for RepWest to obtain a resolution.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 27, 2016 Revdex.com ID [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Dan F[redacted], Marketing Company President, reached out to customer and apologized, he also refunded the cleaning fees plus tax of $27.19. Ms....
[redacted] was happy with the resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
December 23, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our Long Island Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:
[redacted], I have reviewed your contract and will refund half of the $50 cleaning fee. I will also remove the $30 promissary note fee once the rest of the balance is paid in full. You did bring it back short in fuel. So I will right get the $25 off the cleaning and will wait for the balance due of $48.32 to be paid and the rest will be dropped. Once you pay, please email us back to let us double check to make sure the rest is dropped. Thanks! [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], a Senior Customer Service Coordinator, sent Ms. [redacted] an email requesting additional information in order to research her rental agreement. She hopes to hear back...
soon.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
April 29, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Patrick Keefe, our President for our Lower Hudson Valley Regional Office, reviewed Mr. [redacted]’ recent comments. He has left several messages for Mr. [redacted]. He also explained not all calls are recorded. The police were called by Mr. [redacted] to the U-Haul location and we were advised not to rent to Mr. [redacted]. Mr. [redacted], however, was able to rent from our Nanuet U-Haul location. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 14, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Nick R[redacted], our Gm for our U-Haul Moving and Storage of Clermont, followed up on the information Mr. Kirby...
provided. He informed our office he spoke to Mr. Kirby and advised him of a refund for the extra charges at the dealer in the amount of $180.59. The refund should post on their next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
Mr. H[redacted] did not investigate properly. I returned the trunk a few hours after picking it up on Saturday not Friday. The agent at the location gave me the key on Friday, because he was not going to be available Saturday. I returned to the location and spoke to the agent. Mr. H[redacted] still has not investigate this matter or he would see the agent admitted he was wrong and did refund all except the fuel charge. There is definitely some uneducated unethical staff working for Uhaul. This places undue stress and hardships on honest hard working [redacted].
August 27, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Andrew S[redacted], our President for our North Central New York Regional Office, followed up on the information Ms. [redacted] provided. He advised our office Ms....
[redacted]’s storage account went into lien status for non-payment and then into auction status until we were able to make contact with Ms. [redacted] after several attempts and she brought her room current. As is proper procedure for every storage room that is at auction status, the lock is cut and the room is visually inventoried from the doorway of the unit. A new lock is placed on the room and kept in a sealed envelope. I was assured her room was never left unattended or her keys made available to anyone. Because her concern involves a loss, she would need to keep in touch with RepWest Insurance Company for resolution. Her Claim Number is [redacted]. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 28, 2015Revdex.com # [redacted]U-Haul Ref# [redacted]Thank you for your continued concern for our customers [redacted] and [redacted].[redacted] the Field Relief Manager reviewed these concerns with [redacted] the President in our Fremont, CA Regional Office and offered this response. The customer was not charged for the damages without making sure they were responsible. The customer signed the uhaul contract knowing full well they did not take the insurance and that they are responsible for damages to our equipment - regardless of fault. I am the first one to give the customer the benefit of the doubt , and more than willing to reverse charges when justified. However the customer damaged out equipment , did after hours drop, and is responsible for the damagesThank you again for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-haul International
Thank you for forwarding Mr. [redacted]’ concerns to our office.
[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and spoke to him regarding the charges. Our Collections Department was notified to credit back the two charges...
for $30.49 and $182.93 back to Mr. [redacted]’ credit card and generate a Promissory Note in the name of the lessee listed on the rental contract.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 23, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Adam S[redacted], our President for our Southwestern Wisconsin and Rockford Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he only...
shows one charge for $164 for the rental at time of pickup and no pending charges. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 28, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul of [redacted], followed up on the information Mr. [redacted] provided. He informed our office he issued a refund for $59.90 back to Mr. [redacted]’s [redacted]...
account as requested. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 28, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Dr. [redacted].
[redacted], our Executive Assistant for our Iowa Regional Office, reviewed the recent information Dr. [redacted] sent your office. She informed our office she spoke with Dr. [redacted] and offered an apology that her concerns had not been addressed and assured her this was not the norm for U-Haul. Ms. Lloyd explained they will take steps to prevent the situation from repeating itself. During their conversation they were able to reach an amicable resolution. Ms. Lloyd has issued a supplemental refund for $816.
As we value Dr. [redacted] as a customer, Ms. Lloyd also sent her a $300 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 6, 2016 Revdex.com concern #[redacted] U-Haul Reference id #[redacted] Thank you for your concern for our customer Mr. [redacted]. Area Field Manager, David A[redacted], has issued $50.00 back to the customer’s card for the reservation guarantee. I have confirmed it...
was issued on 7/5/2016. It can take 3-5 business days to see the credit in Mr. [redacted]’s account. We apologize for any misunderstandings. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
November 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Michael H[redacted], our Field Manager for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he attempted to speak to Mr. [redacted] but reached his voicemail. He left a message with his personal cell phone number as well as his email address. Mr. H[redacted] would like to speak to Mr. [redacted] to personally address his concerns.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
I am requesting that Uhaul waive the repair fee for the minor damage done to their rental vehicle on that date in question. Since the truck was NEVER TAKEN OUT OF SERVICE, it seems to me that the damage was considered very minor. I took every precaution when driving the rental vehicle 2 MILES for the move that day and there was no signage indicating that the tree branch was too low for the truck's box to clear it. I stopped at the spot, looked to see if clearance would occur and proceeded at <5 mph speed. I feel that I did every thing in my power to avoid damage to the box of the Uhaul rental vehicle. I was unable to move over on the street in question due to the fact of another vehicle being parked there. I would suggest that Uhaul pursue payment of that minor damage from the City of New Orleans, which is where the damage occurred with the unmarked hazard. Thank you for the opportunity to comment.
April 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he is currently working with Mr. [redacted] and...
waiting for him to file a claim in order research the situation and reach a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
This is to inform you that this complaint is NOT RESOLVED. Not only did Uhaul fabricate a lie in response to the complaint, but they never refunded to me as a consumer the $15 they charged me that they stated they would do on August 16.I am requested that this Complaint be re-opened, and all communications be added to the complaint so that it is visible online.
September 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms. [redacted] provided. She informed our office the U-Box arrived damaged and...
unable to be placed on a trailer for Ms. [redacted] to take home. Once we received authorization for the box to be off loaded into a U-Haul truck, we hired movers to do the transload while our customer was present to supervise and then get their goods to their home. The second box was never missing but taken to a different warehouse due to the fact indoor space was not available at our original location. Ms. [redacted] relayed that Ms. [redacted] was scheduled on three separate occasions for pick up since the box had arrived on June 22, 2015. When the box was still not unloaded was when it was moved to our other warehouse. She explained she spoke to our customer on several occasions about receipts and she emailed what she could as far as what was charged to their credit card. She gave them a $200 credit for the confusion and delay in retrieving their belongings, to which Mr. [redacted] agreed. When she was notified of damages, she started a report for [redacted] Insurance Company and emailed them the claim# [redacted] and provided them with the telephone number to [redacted] as well. As of August 11th the claim states “Closing file and incident only at this time. If customer wishes to pursue a claim for cargo damage, please refer them to [redacted] Can reopen the claim at that time.” Ms. [redacted] stated she has only received one message and called and left a voice mail message on the number left with her office. She would like to personally speak to Mr. or Ms. [redacted] to see how she can further assist them. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 18, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Southern Alberta Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and addressed...
his concerns. Our agent did in fact advise Mr. [redacted] he could bring the truck back to the location and park it on the lot at his own risk. However, because this location shares a very small lot with the shop, they cannot accommodate Mr. [redacted]’s request. Ms. [redacted] spoke with our GM of our U-Haul lactation who reported that Mr. [redacted] was driving erratically on the lot and yelling at the center staff. When approached, Mr. [redacted] stated he was allowed to leave his rented truck on the lot despite what the staff told him. Ms. [redacted] offered her apology to Mr. [redacted] for both any wrong information relayed to him as well as any rude treatment he received from our GM. She explained she spoke to both our GM and our Company President and assured Mr. [redacted] proper follow up would be done with all involved. We want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International
November 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office he contacted [redacted] and advised him...
he had the extra day and extra mileage charge waived along with the $30 Service Fee. The only additional charge is for the damage, which is now being handled by RepWest Insurance Company. [redacted] provided [redacted] with the contact information for RepWest to obtain a resolution.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 27, 2016 Revdex.com ID [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Dan F[redacted], Marketing Company President, reached out to customer and apologized, he also refunded the cleaning fees plus tax of $27.19. Ms....
[redacted] was happy with the resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
December 23, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our Long Island Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:
[redacted], I have reviewed your contract and will refund half of the $50 cleaning fee. I will also remove the $30 promissary note fee once the rest of the balance is paid in full. You did bring it back short in fuel. So I will right get the $25 off the cleaning and will wait for the balance due of $48.32 to be paid and the rest will be dropped. Once you pay, please email us back to let us double check to make sure the rest is dropped. Thanks! [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], a Senior Customer Service Coordinator, sent Ms. [redacted] an email requesting additional information in order to research her rental agreement. She hopes to hear back...
soon.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
April 29, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Patrick Keefe, our President for our Lower Hudson Valley Regional Office, reviewed Mr. [redacted]’ recent comments. He has left several messages for Mr. [redacted]. He also explained not all calls are recorded. The police were called by Mr. [redacted] to the U-Haul location and we were advised not to rent to Mr. [redacted]. Mr. [redacted], however, was able to rent from our Nanuet U-Haul location. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 14, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Nick R[redacted], our Gm for our U-Haul Moving and Storage of Clermont, followed up on the information Mr. Kirby...
provided. He informed our office he spoke to Mr. Kirby and advised him of a refund for the extra charges at the dealer in the amount of $180.59. The refund should post on their next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
Mr. H[redacted] did not investigate properly. I returned the trunk a few hours after picking it up on Saturday not Friday. The agent at the location gave me the key on Friday, because he was not going to be available Saturday. I returned to the location and spoke to the agent. Mr. H[redacted] still has not investigate this matter or he would see the agent admitted he was wrong and did refund all except the fuel charge. There is definitely some uneducated unethical staff working for Uhaul. This places undue stress and hardships on honest hard working [redacted].