Beverly Hills Weight Loss Clinics

Thank you for forwarding Mr. [redacted]’ concerns to our office.
[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and spoke to him regarding the charges. Our Collections Department was notified to credit back the two charges...

for $30.49 and $182.93 back to Mr. [redacted]’ credit card and generate a Promissory Note in the name of the lessee listed on the rental contract.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 3, 2016   Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Samantha S[redacted], Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Mr. [redacted] provided.  She informed...

our office she left a message for Mr. [redacted] requesting a call back in order to personally address his concerns and offer an adjustment on his rental transaction.  She hopes to hear back soon if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 25, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer, Mr. [redacted].Pat S[redacted], our President for our Knoxville Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office a refund for the full amount of rental was...

issued back to Mr. [redacted]’s Visa account as an adjustment on his rental.  The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

This is to inform you that this complaint is NOT RESOLVED.  Not only did Uhaul fabricate a lie in response to the complaint, but they never refunded to me as a consumer the $15 they charged me that they stated they would do on August 16.I am requested that this Complaint be re-opened, and all communications be added to the complaint so that it is visible online.

Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Tulsa Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and addressed her concerns. A refund for $12 was sent to Ms. [redacted], which...

she should receive in the mail soon if not already.
As we value Ms. [redacted] as a customer, Mr. Welch also sent her a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11737789, and find that this resolution would be satisfactory to me.  I have received the full refund and appreciate the quick action taken. 
Regards,
[redacted]

August 10, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Please be advised, in addition to our U-Haul trucks and trailers, we also rent pickup trucks and cargo vans. We lease these vehicles locally. They are assigned to that specific location...

and cannot be rented one-way like our trucks and trailer. They rent in-town for a base rate per rental period plus mileage in comparison to our U-Haul trucks that can be rented one-way for a flat fee and includes a specific amount of days and miles to get to their destination. I apologize for any confusion or if our rates were not explained more clearly to Mr. [redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International Tell us why here...

July 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], a Senior Customer Service Coordinator, sent Ms. [redacted] an email requesting additional information in order to research her rental agreement. She hopes to hear back...

soon.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I have yet to received any invoice with my new address so I do NOT accept what Uhaul is stating.

November 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office he contacted [redacted] and advised him...

he had the extra day and extra mileage charge waived along with the $30 Service Fee. The only additional charge is for the damage, which is now being handled by RepWest Insurance Company. [redacted] provided [redacted] with the contact information for RepWest to obtain a resolution.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 28, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul of [redacted], followed up on the information Mr. [redacted] provided.  He informed our office he issued a refund for $59.90 back to Mr. [redacted]’s [redacted]...

account as requested.  The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

February 15, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for forwarding Mr. [redacted] recent comments.    According to our Credit Card Processing Department, a credit for $50 was issued to Mr. [redacted] credit card ending in 1595 and transmitted on January 1, 2016.  Mr. [redacted] can provide his bank with Reference#  [redacted] to search for the credit and post it to his account if not already.  The second credit for $50 was thought to be a duplicate since it was done on the same day and did not process.  My sincere apologies for the delay and inconvenience.  I did, however, issue a credit for this second $50, which should post on Mr. [redacted] next credit card statement.   Thank you for bring this matter to our attention and for your continued support.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I spoke with Mason on October 25th and he said that he would refund me the amount requested. I waited until November 1st to see if the funds were deposited back and they weren't. For a second time on Wednesday NOvember 1st, I called Mason back asking why they haven't arrived yet. He looked into the case again and said that he's trying to refund the amount requested. The first time he said there was a denial and it didn't go through which doesn't make any sense. I think they have my card number wrong. So now he's trying again and told me to wait another 3-5 business days. I called my credit card company on Wednesday and they said that if there's any refund to go back to the credit card, it will never be denied. So they probably have my card number wrong, I don't know. They should check the credit card number again.. otherwise, I won't accept this until those funds are deposited back.

Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, reviewed Ms. [redacted]’s recent comments from your office. He advised our office he did speak to Ms. [redacted] and discussed her concerns. Mr. [redacted] is sending her a VIP Certificate for $175 to use to pay for the delivery of her U-Box and she will call our U-Haul Center to schedule the delivery.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

[redacted] and [redacted]-same person. I was recently married. I was in constant contact with UHAUL during my rental which involved a VERY UNEXPECTED family emergency out of the way. I offered twice to return the rental to Nashville instead of Antioch. TWICE I WAS TOLD NO. It was "no problem." I called UHAUL every single day to keep in contact with my contract and UHAUL. I was told by every single person I spoke with there was no charge and notes have been made on the account. Every single time I called Antioch, IL to speak with the facility we were returning to, someone in Arizona answered. It was IMPOSSIBLE to speak with the UHAUL facility. I had the notes read back to me by the AZ receiving phone calls - ALL OF WHICH SAID NO CHARGE. It was confirmed to me multiple times. We would have modified the rental ASAP and returned to Nashville were the family emergency was if needed. I explained in detail the family emergency and have hospital info too. Again, I WAS TOLD NO CHARGES. Now, the three people who were not able to make rentals is RIDICILOUS. Why in the world would you continue to rent out a vehicle tow trailer (which I was told was wanted) THREE TIMES if you have NO TRAILER to rent out? I was in contact every single day - WHY WOULD YOU?! Makes absolutely no sense to continue to make contacts for something you do not have. In addition, I have zero ways of validating this information. I am just told, which could be anything. I am not dumb - it is easy to say three, six or ten people. But I have no way of knowing.I paid in full for my rental and trailer. I refuse to pay additional cost when I was told by multiple people on multiple days that it is no problem and there is no charge. I am sure if you pull notes from my account, you will see what I am talking about - unless of course those notes no longer exist. Which is out of my control and unfortunately would not surprise me one at all. Absolute worst company I have ever done business with in my life.

April 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he is currently working with Mr. [redacted] and...

waiting for him to file a claim in order research the situation and reach a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 14, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Claude B[redacted], our President for our Western Quebec Regional Office, reviewed Ms. [redacted]’s recent comments. He explained Ms. [redacted] will need to file a claim for her damaged couch with the movers she hired as they are not U-Haul employees. As far as her wait time, Mr. B[redacted] relayed she was given a refund and considers the issue closed. No further refunds will be forthcoming from U-Haul.We continue to be committed to providing our customers with the highest standards of service in the do-it- yourself moving industry. Thank you for bringing this matter to our attention and allowing us tooffer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 23, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Nancy M[redacted], our Executive Assistant for our Gulf Coast Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office a refund for the full amount of...

the rental was issued back to his Visa account.  The refund for $164.50 should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 26, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Alex S[redacted], our Traffic Manager for our Northern Wisconsin and the Upper Peninsula Regional Office, followed up on the information Mr. [redacted] provided and sent...

him the following email in response: Mr. [redacted], My name is Alex S[redacted]. I am contacting you in regards to the issues you have had with your recent U-Haul rental. In order for us to determine if a refund is necessary. We will need copies of the receipts of your hotel stays. Please contact me at your earliest convenience at ###-###-####.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I am requesting that Uhaul waive the repair fee for the minor damage done to their rental vehicle on that date in question.  Since the truck was NEVER TAKEN OUT OF SERVICE, it seems to me that the damage was considered very minor. I took every precaution when driving the rental vehicle 2 MILES for the move that day and there was no signage indicating that the tree branch was too low for the truck's box to clear it.  I stopped at the spot, looked to see if clearance would occur and proceeded at <5 mph speed.   I feel that I did every thing in my power to avoid damage to the box of the Uhaul rental vehicle.  I was unable to move over on the street in question due to the fact of another vehicle being parked there.   I would suggest that Uhaul pursue payment of that minor damage from the City of New Orleans, which is where the damage occurred with the unmarked hazard.  Thank you for the opportunity to comment.