Thank you for your concern for our customer Dr. [redacted].
[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Dr. [redacted] provided. He informed our office a refund for the damage charges will be issued back to Dr. [redacted].
Our customers...
are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 6, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Mr. [redacted]. We have contacted our credit card processing department and found the transaction went through to card ending 9287, on 5.28.2016 under trace number: [redacted]. Mr. [redacted] should reach out to them and provide the trace number so they can track the transaction. When conflicting information is presented to us regarding claims of damages, and or cleaning fees we carefully consider all sides of the dispute. At this time we believe the charges for cleaning were warranted, and the equipment did need cleaned prior to the next rental, in so those charges will stand. We feel we were considerate of the dispute when damages to our equipment were waived and the scheduling issues were compensated for. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
July 23, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Nancy M[redacted], our Executive Assistant for our Gulf Coast Regional Office, followed up on the information Mr. [redacted] provided. She informed our office a refund for the full amount of...
the rental was issued back to his Visa account. The refund for $164.50 should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office he reviewed the security camera and found [redacted]...
[redacted] never spoke to a CSR at our U-Haul location when he returned the truck. Two vehicles were waiting in the parking lot for [redacted]. Nobody got out of either vehicle. [redacted] waited a minute in the showroom as our CSR was behind the building filling propane for another customer. [redacted] walked back outside, gets the key from the U-Haul truck and walks back in and leaves it on the counter. [redacted] then walks back out of the U-Haul Center, gets in his vehicle and leaves the parking lot with the other vehicle following him. [redacted] checked the dispatch of the U-Haul truck [redacted] rented and found no cash was collected at time of rental. [redacted] will invite [redacted], if not already, to come to our U-Haul location to review the video with him and ask [redacted] to walk him through the chain of events since what we have on video does not match what [redacted] relayed in his letter to your office.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, reviewed Ms. [redacted]’s recent comments from your office. He advised our office he did speak to Ms. [redacted] and discussed her concerns. Mr. [redacted] is sending her a VIP Certificate for $175 to use to pay for the delivery of her U-Box and she will call our U-Haul Center to schedule the delivery.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On either July 1 or July 2 (forgive me as I cannot recall which date), I received a call from [redacted] at ###-###-#### to discuss the events.She reports I was being issued a credit of $50. I told her this was reported to Revdex.com and that I do not want to be responsible for any money surrounding these events. She asked me to hold on phone. She came back to line and said she would call back “in a little while”. No call received until 7/6 afternoon. SEVERAL DAYS LATER.7/7 at 1:40p, I called [redacted] back. I addressed her lack of return phone call 7/1 or 7/2. She reports there was a $50 credit issued – to be used for FUTURE reservation, not applied to any of my current reservations. I informed her I would not be using UHAUL in the future and that $50 credit is meaningless.She reports they reimbursed us for the truck rental and we would see that refund on credit card in 5-7 days. She emailed me a copy of receipt.We reviewed current terms of storage. As per [redacted], our storage units are free until 7/28 afterwhich the 3x8 unit will be charged $99.95/month and the double unit “4304-06” will be charged $219.95/month. The storage box that they have (which was filled on 6/24) is already paid for through 7/31 and then $159.95 will be charged.She was made aware that since we have to hire movers to move our stuff, we don’t know when they are available and again, we do not want to pay any money for the additional storage time. None of these processes were a result of our lack of preparedness in holding up our end of the business agreement.I told her I would be in touch prior to the 28th of July.This issue will not resolved until our belongings are out of UHAUL storage. We are anticipating a $1500 expense to hire movers to empty the storage units and bring the belongings to our new home in the next few weeks.This $1500 expense is a direct result of the lack of availability of the UBOXES on 6/28 when we were planning on storing and then transporting them ourselves to our new home.We do not have a truck nor manpower available to empty the storage units AND transport to the new home and then unload them.
Regards,
[redacted]
August 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Morgan B[redacted], our President for our Northwest Colorado Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he left a...
message for Mr. [redacted] requesting a return call and explained if the products were not used, he could send in the receipt for reimbursement in full. Mr. B[redacted] hopes to hear back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 3, 2016 Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Samantha S[redacted], Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Mr. [redacted] provided. She informed...
our office she left a message for Mr. [redacted] requesting a call back in order to personally address his concerns and offer an adjustment on his rental transaction. She hopes to hear back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I spoke with Mason on October 25th and he said that he would refund me the amount requested. I waited until November 1st to see if the funds were deposited back and they weren't. For a second time on Wednesday NOvember 1st, I called Mason back asking why they haven't arrived yet. He looked into the case again and said that he's trying to refund the amount requested. The first time he said there was a denial and it didn't go through which doesn't make any sense. I think they have my card number wrong. So now he's trying again and told me to wait another 3-5 business days. I called my credit card company on Wednesday and they said that if there's any refund to go back to the credit card, it will never be denied. So they probably have my card number wrong, I don't know. They should check the credit card number again.. otherwise, I won't accept this until those funds are deposited back.
March 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jody P[redacted], our Executive Assistant for our Southern Minnesota Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she...
sent Mr. [redacted] an email advising him, in addition to the refund for $465 issued on July 21, 2016, she issued a refund for $128.46 on March 2, 2017. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our President for our [redacted], followed up on the information Ms. [redacted] provided. He informed our office he was present in the Traffic Department the night Ms. [redacted] called. She was offered an alternate pick up...
location, which was just 3 miles away. Ms. [redacted] relayed that she would need to find out if she could go to that alternate location. She then showed up at 3:00 pm to rent the truck without prior confirmation, however, the truck was no longer available because we had not been able to contact her. She was sent to another location to secure the truck and completed her move without incident. She was given extra miles and days to complete her move along with a $30 discount for having to go to an alternate pick up location. As we value Ms. [redacted] as a customer, she was also given a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. [redacted] mentioned he believes they did what they could to accommodate Ms. [redacted] and no further refund or adjustments will be issued. He has attempted to contact her but every time he has called her, he receives a message stating at the subscribers request, this phone does not accept incoming calls. Mr. [redacted] can be reached at [redacted] or direct at ([redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
May 1, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Our records indicate the following email was sent to Ms. [redacted] on April 25th:
Hello Miss. [redacted], I am writing due to the compliant file that was reopened. We show that you were given a free...
month from April to May as well as 20% for 6 months. This is the best resolution we can offer. I apologize for any inconvenience. Thank You, Christopher Gorman SR Customer Service Agent ###-###-####
We also contacted [redacted], our President for our Southern New Jersey Regional Office, regarding Ms. [redacted]’s concerns. He informed our office he reviewed the repair history of the truck Ms. [redacted] rented and believes Ms. [redacted] may have had an issue getting the blinkers to work, however, they were functioning at check-in prior to her rental. Upon her return in Buford, GA no repairs were needed and the truck continued to be rented nearly every day since without incident. Our GM that hooked up the auto-transport has been with U-Haul for over 20 years and Mr. [redacted] is confident our GM would not have hooked up the auto-transport and dispatched it without checking the lights.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 25, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer, Mr. [redacted].Pat S[redacted], our President for our Knoxville Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a refund for the full amount of rental was...
issued back to Mr. [redacted]’s Visa account as an adjustment on his rental. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 2, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Northwest Colorado and Wyoming Regional Office, reviewed the recent comments from Ms. [redacted]. He advised our office his decision in the matter remains the same. His office paid for all of her storage time, $250 for inconvenience she experienced and her box was delivered for free. She received all her items that she had stored in the box and her box was in a warehouse the whole time. The electronics she purchased and is asking to be reimbursed for were not in her U-Box and reimbursement for these electronics will not be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 14, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Claude B[redacted], our President for our Western Quebec Regional Office, reviewed Ms. [redacted]’s recent comments. He explained Ms. [redacted] will need to file a claim for her damaged couch with the movers she hired as they are not U-Haul employees. As far as her wait time, Mr. B[redacted] relayed she was given a refund and considers the issue closed. No further refunds will be forthcoming from U-Haul.We continue to be committed to providing our customers with the highest standards of service in the do-it- yourself moving industry. Thank you for bringing this matter to our attention and allowing us tooffer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
November 25, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our North Indiana and South Cook County Regional Office, followed up on the information Ms. [redacted] provided. She informed our...
office she spoke to Ms. [redacted] and addressed her concerns. A refund was previously issued by our U-Haul Center for the three U-Boxes on November 17th in the amount of $320.84 back to Ms. [redacted]’s [redacted] account. Ms. [redacted] issued a supplemental refund for $151, which is half of the delivery amount, back to the same [redacted] account. Both refunds should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 11, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].Anthony J[redacted], our President for our Central Indiana Regional office, followed up on the information Ms. [redacted] provided. He informed our office a refund for the damage charges would be...
issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
June 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Raleigh, NC Regional Office, followed up on the information Mr. [redacted] provided. She relayed that our GM for our U-Haul Moving and Storage at...
Chapel Hill Blvd. assured her the pin was properly in place when Mr. [redacted] left the U-Haul lot, therefore, a refund is not warranted. However, in the interest of customer good faith, Mr. [redacted] advised our office she would issue Mr. [redacted] a refund for $175 due to the inconvenience he experienced.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
October 2, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our Baltimore Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office she found Mr. [redacted] had two reservations. When he received the voice message on this reservation for scheduling, he went on line and made a reservation instead of calling us back to talk about options. Although we are not at fault, Ms. [redacted] relayed a refund for $50 was issued to him in the interest of customer good faith.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Dr. [redacted].
[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Dr. [redacted] provided. He informed our office a refund for the damage charges will be issued back to Dr. [redacted].
Our customers...
are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 6, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Mr. [redacted]. We have contacted our credit card processing department and found the transaction went through to card ending 9287, on 5.28.2016 under trace number: [redacted]. Mr. [redacted] should reach out to them and provide the trace number so they can track the transaction. When conflicting information is presented to us regarding claims of damages, and or cleaning fees we carefully consider all sides of the dispute. At this time we believe the charges for cleaning were warranted, and the equipment did need cleaned prior to the next rental, in so those charges will stand. We feel we were considerate of the dispute when damages to our equipment were waived and the scheduling issues were compensated for. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
July 23, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Nancy M[redacted], our Executive Assistant for our Gulf Coast Regional Office, followed up on the information Mr. [redacted] provided. She informed our office a refund for the full amount of...
the rental was issued back to his Visa account. The refund for $164.50 should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office he reviewed the security camera and found [redacted]...
[redacted] never spoke to a CSR at our U-Haul location when he returned the truck. Two vehicles were waiting in the parking lot for [redacted]. Nobody got out of either vehicle. [redacted] waited a minute in the showroom as our CSR was behind the building filling propane for another customer. [redacted] walked back outside, gets the key from the U-Haul truck and walks back in and leaves it on the counter. [redacted] then walks back out of the U-Haul Center, gets in his vehicle and leaves the parking lot with the other vehicle following him. [redacted] checked the dispatch of the U-Haul truck [redacted] rented and found no cash was collected at time of rental. [redacted] will invite [redacted], if not already, to come to our U-Haul location to review the video with him and ask [redacted] to walk him through the chain of events since what we have on video does not match what [redacted] relayed in his letter to your office.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, reviewed Ms. [redacted]’s recent comments from your office. He advised our office he did speak to Ms. [redacted] and discussed her concerns. Mr. [redacted] is sending her a VIP Certificate for $175 to use to pay for the delivery of her U-Box and she will call our U-Haul Center to schedule the delivery.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On either July 1 or July 2 (forgive me as I cannot recall which date), I received a call from [redacted] at ###-###-#### to discuss the events.She reports I was being issued a credit of $50. I told her this was reported to Revdex.com and that I do not want to be responsible for any money surrounding these events. She asked me to hold on phone. She came back to line and said she would call back “in a little while”. No call received until 7/6 afternoon. SEVERAL DAYS LATER.7/7 at 1:40p, I called [redacted] back. I addressed her lack of return phone call 7/1 or 7/2. She reports there was a $50 credit issued – to be used for FUTURE reservation, not applied to any of my current reservations. I informed her I would not be using UHAUL in the future and that $50 credit is meaningless.She reports they reimbursed us for the truck rental and we would see that refund on credit card in 5-7 days. She emailed me a copy of receipt.We reviewed current terms of storage. As per [redacted], our storage units are free until 7/28 afterwhich the 3x8 unit will be charged $99.95/month and the double unit “4304-06” will be charged $219.95/month. The storage box that they have (which was filled on 6/24) is already paid for through 7/31 and then $159.95 will be charged.She was made aware that since we have to hire movers to move our stuff, we don’t know when they are available and again, we do not want to pay any money for the additional storage time. None of these processes were a result of our lack of preparedness in holding up our end of the business agreement.I told her I would be in touch prior to the 28th of July.This issue will not resolved until our belongings are out of UHAUL storage. We are anticipating a $1500 expense to hire movers to empty the storage units and bring the belongings to our new home in the next few weeks.This $1500 expense is a direct result of the lack of availability of the UBOXES on 6/28 when we were planning on storing and then transporting them ourselves to our new home.We do not have a truck nor manpower available to empty the storage units AND transport to the new home and then unload them.
Regards,
[redacted]
August 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Morgan B[redacted], our President for our Northwest Colorado Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he left a...
message for Mr. [redacted] requesting a return call and explained if the products were not used, he could send in the receipt for reimbursement in full. Mr. B[redacted] hopes to hear back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 3, 2016 Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Samantha S[redacted], Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Mr. [redacted] provided. She informed...
our office she left a message for Mr. [redacted] requesting a call back in order to personally address his concerns and offer an adjustment on his rental transaction. She hopes to hear back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I spoke with Mason on October 25th and he said that he would refund me the amount requested. I waited until November 1st to see if the funds were deposited back and they weren't. For a second time on Wednesday NOvember 1st, I called Mason back asking why they haven't arrived yet. He looked into the case again and said that he's trying to refund the amount requested. The first time he said there was a denial and it didn't go through which doesn't make any sense. I think they have my card number wrong. So now he's trying again and told me to wait another 3-5 business days. I called my credit card company on Wednesday and they said that if there's any refund to go back to the credit card, it will never be denied. So they probably have my card number wrong, I don't know. They should check the credit card number again.. otherwise, I won't accept this until those funds are deposited back.
March 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jody P[redacted], our Executive Assistant for our Southern Minnesota Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she...
sent Mr. [redacted] an email advising him, in addition to the refund for $465 issued on July 21, 2016, she issued a refund for $128.46 on March 2, 2017. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our President for our [redacted], followed up on the information Ms. [redacted] provided. He informed our office he was present in the Traffic Department the night Ms. [redacted] called. She was offered an alternate pick up...
location, which was just 3 miles away. Ms. [redacted] relayed that she would need to find out if she could go to that alternate location. She then showed up at 3:00 pm to rent the truck without prior confirmation, however, the truck was no longer available because we had not been able to contact her. She was sent to another location to secure the truck and completed her move without incident. She was given extra miles and days to complete her move along with a $30 discount for having to go to an alternate pick up location. As we value Ms. [redacted] as a customer, she was also given a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. [redacted] mentioned he believes they did what they could to accommodate Ms. [redacted] and no further refund or adjustments will be issued. He has attempted to contact her but every time he has called her, he receives a message stating at the subscribers request, this phone does not accept incoming calls. Mr. [redacted] can be reached at [redacted] or direct at ([redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
I have yet to received any invoice with my new address so I do NOT accept what Uhaul is stating.
May 1, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Our records indicate the following email was sent to Ms. [redacted] on April 25th:
Hello Miss. [redacted], I am writing due to the compliant file that was reopened. We show that you were given a free...
month from April to May as well as 20% for 6 months. This is the best resolution we can offer. I apologize for any inconvenience. Thank You, Christopher Gorman SR Customer Service Agent ###-###-####
We also contacted [redacted], our President for our Southern New Jersey Regional Office, regarding Ms. [redacted]’s concerns. He informed our office he reviewed the repair history of the truck Ms. [redacted] rented and believes Ms. [redacted] may have had an issue getting the blinkers to work, however, they were functioning at check-in prior to her rental. Upon her return in Buford, GA no repairs were needed and the truck continued to be rented nearly every day since without incident. Our GM that hooked up the auto-transport has been with U-Haul for over 20 years and Mr. [redacted] is confident our GM would not have hooked up the auto-transport and dispatched it without checking the lights.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 25, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer, Mr. [redacted].Pat S[redacted], our President for our Knoxville Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a refund for the full amount of rental was...
issued back to Mr. [redacted]’s Visa account as an adjustment on his rental. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 2, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Northwest Colorado and Wyoming Regional Office, reviewed the recent comments from Ms. [redacted]. He advised our office his decision in the matter remains the same. His office paid for all of her storage time, $250 for inconvenience she experienced and her box was delivered for free. She received all her items that she had stored in the box and her box was in a warehouse the whole time. The electronics she purchased and is asking to be reimbursed for were not in her U-Box and reimbursement for these electronics will not be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 14, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Claude B[redacted], our President for our Western Quebec Regional Office, reviewed Ms. [redacted]’s recent comments. He explained Ms. [redacted] will need to file a claim for her damaged couch with the movers she hired as they are not U-Haul employees. As far as her wait time, Mr. B[redacted] relayed she was given a refund and considers the issue closed. No further refunds will be forthcoming from U-Haul.We continue to be committed to providing our customers with the highest standards of service in the do-it- yourself moving industry. Thank you for bringing this matter to our attention and allowing us tooffer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
November 25, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our North Indiana and South Cook County Regional Office, followed up on the information Ms. [redacted] provided. She informed our...
office she spoke to Ms. [redacted] and addressed her concerns. A refund was previously issued by our U-Haul Center for the three U-Boxes on November 17th in the amount of $320.84 back to Ms. [redacted]’s [redacted] account. Ms. [redacted] issued a supplemental refund for $151, which is half of the delivery amount, back to the same [redacted] account. Both refunds should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 11, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].Anthony J[redacted], our President for our Central Indiana Regional office, followed up on the information Ms. [redacted] provided. He informed our office a refund for the damage charges would be...
issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
June 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Raleigh, NC Regional Office, followed up on the information Mr. [redacted] provided. She relayed that our GM for our U-Haul Moving and Storage at...
Chapel Hill Blvd. assured her the pin was properly in place when Mr. [redacted] left the U-Haul lot, therefore, a refund is not warranted. However, in the interest of customer good faith, Mr. [redacted] advised our office she would issue Mr. [redacted] a refund for $175 due to the inconvenience he experienced.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
October 2, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our Baltimore Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office she found Mr. [redacted] had two reservations. When he received the voice message on this reservation for scheduling, he went on line and made a reservation instead of calling us back to talk about options. Although we are not at fault, Ms. [redacted] relayed a refund for $50 was issued to him in the interest of customer good faith.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International