Beverly Hills Weight Loss Clinics

December 4, 2014
Revdex.com ID# [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM for our U-Haul at [redacted]. in Fort Collins, CO, followed up on the information Ms. [redacted] provided. He informed our office of a refund check in the...

amount of $193.68 he issued to Ms. [redacted] on or around November 20th. Our records also indicate a refund for $908.42 was issued on December 3rd back to Ms. [redacted]’s [redacted] account. The refund should post on her next credit card statement. Mr. [redacted] mentioned he has tried to reach Ms. [redacted] but found her contact number to be invalid.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

March 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Jody P[redacted], our Executive Assistant for our Southern Minnesota Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she...

sent Mr. [redacted] an email advising him, in addition to the refund for $465 issued on July 21, 2016, she issued a refund for $128.46 on March 2, 2017.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 22, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. RepWest Insurance Company advised our office they do have a claim set up for Ms. [redacted] regarding the driveway damage. They confirmed a U-Haul team member operating the forklift did scrape the driveway causing unknown damage. RepWest explained that our Regional President has attempted to go to Ms. [redacted]’s residence twice to get the driveway scrubbed clean and then take photos to see the extent of the damage and make a fair and reasonable offer to settle. Ms. [redacted], however, has declined this offer both times. She had submitted an estimate to repair the driveway for $600 but it was not itemized, nor did it provide any details as to what repairs were being conducted. RepWest is currently working on making contact with Ms. [redacted]’s contractor to properly assess the damage and the actual cost to repair but has not yet received a call back. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

June 27, 2016   Revdex.com ID [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Dan F[redacted], Marketing Company President, reached out to customer and apologized, he also refunded the cleaning fees plus tax of $27.19. Ms....

[redacted] was happy with the resolution.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

November 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Michael H[redacted], our Field Manager for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he attempted to speak to Mr. [redacted] but reached his voicemail.  He left a message with his personal cell phone number as well as his email address.  Mr. H[redacted] would like to speak to Mr. [redacted] to personally address his concerns.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 6, 2016   Revdex.com concern #[redacted] U-Haul Reference id #[redacted]   Thank you for your concern for our customer Mr. [redacted].   Area Field Manager, David A[redacted], has issued $50.00 back to the customer’s card for the reservation guarantee. I have confirmed it...

was issued on 7/5/2016. It can take 3-5 business days to see the credit in Mr. [redacted]’s account. We apologize for any misunderstandings.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

July 6, 2016   Revdex.com ID#:  [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Mr. [redacted].   We have contacted our credit card processing department and found the transaction went through to card ending 9287, on 5.28.2016 under trace number: [redacted]. Mr. [redacted] should reach out to them and provide the trace number so they can track the transaction.   When conflicting information is presented to us regarding claims of damages, and or cleaning fees we carefully consider all sides of the dispute. At this time we believe the charges for cleaning were warranted, and the equipment did need cleaned prior to the next rental, in so those charges will stand.   We feel we were considerate of the dispute when damages to our equipment were waived and the scheduling issues were compensated for.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

July 23, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Adam S[redacted], our President for our Southwestern Wisconsin and Rockford Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he only...

shows one charge for $164 for the rental at time of pickup and no pending charges. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 28, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Dr. [redacted].
[redacted], our Executive Assistant for our Iowa Regional Office, reviewed the recent information Dr. [redacted] sent your office. She informed our office she spoke with Dr. [redacted] and offered an apology that her concerns had not been addressed and assured her this was not the norm for U-Haul. Ms. Lloyd explained they will take steps to prevent the situation from repeating itself. During their conversation they were able to reach an amicable resolution. Ms. Lloyd has issued a supplemental refund for $816.
As we value Dr. [redacted] as a customer, Ms. Lloyd also sent her a $300 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Thank you for your concern for our customer Ms. [redacted].[redacted], our President for our [redacted], followed up on the information Ms. [redacted] provided. He informed our office he was present in the Traffic Department the night Ms. [redacted] called. She was offered an alternate pick up...

location, which was just 3 miles away. Ms. [redacted] relayed that she would need to find out if she could go to that alternate location. She then showed up at 3:00 pm to rent the truck without prior confirmation, however, the truck was no longer available because we had not been able to contact her. She was sent to another location to secure the truck and completed her move without incident. She was given extra miles and days to complete her move along with a $30 discount for having to go to an alternate pick up location. As we value Ms. [redacted] as a customer, she was also given a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. [redacted] mentioned he believes they did what they could to accommodate Ms. [redacted] and no further refund or adjustments will be issued. He has attempted to contact her but every time he has called her, he receives a message stating at the subscribers request, this phone does not accept incoming calls. Mr. [redacted] can be reached at [redacted] or direct at ([redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

September 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office the U-Box arrived damaged and...

unable to be placed on a trailer for Ms. [redacted] to take home.  Once we received authorization for the box to be off loaded into a U-Haul truck, we hired movers to do the transload while our customer was present to supervise and then get their goods to their home.  The second box was never missing but taken to a different warehouse due to the fact indoor space was not available at our original location.  Ms. [redacted] relayed that Ms. [redacted] was scheduled on three separate occasions for pick up since the box had arrived on June 22, 2015.  When the box was still not unloaded was when it was moved to our other warehouse.  She explained she spoke to our customer on several occasions about receipts and she emailed what she could as far as what was charged to their credit card.  She gave them a $200 credit for the confusion and delay in retrieving their belongings, to which Mr. [redacted] agreed.  When she was notified of damages, she started a report for [redacted] Insurance Company and emailed them the claim# [redacted] and provided them with the telephone number to [redacted] as well.  As of August 11th the claim states “Closing file and incident only at this time.  If customer wishes to pursue a claim for cargo damage, please refer them to [redacted]  Can reopen the claim at that time.”   Ms. [redacted] stated she has only received one message and called and left a voice mail message on the number left with her office.  She would like to personally speak to Mr. or Ms. [redacted] to see how she can further assist them.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Mr. H[redacted] did not investigate properly. I returned the trunk a few hours after picking it up on Saturday not Friday. The agent at the location gave me the key on Friday, because he was not going to be available Saturday. I returned to the location and spoke to the agent. Mr. H[redacted] still has not investigate this matter or he would see the agent admitted he was wrong and did refund all except the fuel charge. There is definitely some uneducated unethical staff working for Uhaul. This places undue stress and hardships on honest hard working [redacted].

October 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our North Orlando Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and they...

were able to reach an amicable agreement. Mr. [redacted] also provided his call back number in case Mr. [redacted] had any further concerns.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Thank you for your concern for our customer Dr. [redacted].
[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Dr. [redacted] provided. He informed our office a refund for the damage charges will be issued back to Dr. [redacted].
Our customers...

are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 27, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Andrew S[redacted], our President for our North Central New York Regional Office, followed up on the information Ms. [redacted] provided.  He advised our office Ms....

[redacted]’s storage account went into lien status for non-payment and then into auction status until we were able to make contact with Ms. [redacted] after several attempts and she brought her room current.  As is proper procedure for every storage room that is at auction status, the lock is cut and the room is visually inventoried from the doorway of the unit.  A new lock is placed on the room and kept in a sealed envelope.  I was assured her room was never left unattended or her keys made available to anyone.  Because her concern involves a loss, she would need to keep in touch with RepWest Insurance Company for resolution.  Her Claim Number is [redacted].   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

The email I received on 12/4/2015 stated I should call any sales rep with an 800 number.  If she read my complaint, she would have seen I had been on this Merry -Go-Round about a dozen times.  I was expecting a phone call, an apology, and a kickback for the amount of trouble I have been through.  I did try to call the 800 number to see if I could get a direct line to her, after waiting on the phone for 20 minutes, I was told she was off for today...no means to leave a message even.  The sales rep then had me hold another great while to try and connect me to someone else........same old story...

February 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: 1[redacted] Thank you for your continued concern for our customer Ms. [redacted]. Scott F[redacted], our President for our Central Alabama Regional Office, reviewed Ms. [redacted]’s recent comments.    He informed our office his stance remains the same as was previously relayed to your office. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Western Michigan Regional Office, followed up on the information Mr. and Mrs. [redacted] provided. He informed our office they did offer an apology for the scheduling problem with the hitch at our...

Kalamazoo U-Haul location. Mr. [redacted] stated he noticed that our GM tried to contact Mr. [redacted] by phone and also by email. Once he was contacted, our GM did everything in her power to make the situation right. At the time Mr. [redacted] wanted the hitch installed, we did not have the manpower available. Our GM scheduled the appointment with our Jackson location, which is 45 minutes away. Our GM then met Mr. [redacted] at Exit 95 off I-94 to provide him with the hitch so he would not need to travel to the center to obtain the hitch. Once Mr. [redacted] arrived at our Jackson location, our GM there noticed there were brackets welded over the holes where the bolts go to secure the hitch. However, we did install the brake controller and a transmission cooler. When Mr. [redacted] left, he noticed some fluid leaking. Our GM explained to him there was a possibility that a clamp could have hit a line. Mr. [redacted] was told he could bring it back or take it to the dealer for repairs and we would reimburse him for the repair. Mr. [redacted] stated a full refund in the amount of $266.70 was issued back to their [redacted] account on October 23, 2014. The refund should post on his next credit card statement if not already. He also added that the information regarding Mr. [redacted] has been addressed with all involved. Please be assured we want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I will call again- I called and left a message for him. I am not surprised it wasn't relayed to him given the attitude of the person who answered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]