June 24, 2016 Revdex.com ID#: [redacted] - [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Dan F[redacted], Marketing Company President, reached out to our customer and addressed the banking fees and the misperception of actual charges....
While we have no control of how the customer’s banking fees are processed we were able to come to resolution. The customer was issued our $50.00 reservation guarantee since her equipment was not available at the original preferred pick up location which was 1.5 miles from original. Our customer was happy with the final resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
December 31, 2015Revdex.com ID#: [redacted], 10997718U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Jon G[redacted], our President for our Western Michigan Regional Office, reviewed Ms. [redacted]’s recent comments and sent her the following email in response:My name is Jon G[redacted]. I believe we spoke on the phone some weeks ago. I wanted to take a moment and go over the final charges as we had discussed on the phone. I Saw on your account there was a balance of $737.76 This was the balance from the first day over the original return time. I have gone a head and reduced down the amount owed to $160.00 this just reflects the cost of 4 additional days. As I said on the phone we are willing to work with you on the costs. We would like to get this resolved so it is no longer an issue going forward for you. We do appreciate your business and hope to get this matter behind us. Jon G[redacted] U-Haul Western MI.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she left...
a message for Ms. [redacted] as well as sent her an email explaining a refund was issued back to her credit card for $123.75 on November 12th. Ms. [redacted] also explained she would issue another refund in the amount of $100 for the extra hours incurred for her hired help. She provided the telephone number for RepWest Insurance Company if Ms. [redacted] wished to file a medical claim for her doctor visit. The refunds were issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
March 13, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Amber G[redacted], our Executive Assistant for our Metro DC Regional Office, reviewed Mr. [redacted]’ recent comments. She informed our office she spoke to Mr. [redacted] and discussed his concerns. She explained he was calling their office when it was closed. Mr. [redacted] stated he was currently in Cincinnati so she contacted the nearest U-Haul location regarding the issue with his lights and advised Mr. [redacted] she would be back in contact with him when she heard back from our GM in Cincinnati. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 11, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted], Senior Staff for our Ohio Regional Office, reviewed Ms. [redacted]’s recent comments. She explained Ms. [redacted]’s call to the dealer that she returned her equipment to was not recorded. However, there was a recording from Ms. [redacted] calling a U-Haul Center and inquiring if she could drop off a truck that was picked up elswhere. Our agent advised her if it was an in-town rental she needed to take the equipment back to our dispatch location. Ms. [redacted] confirmed her rental was an in-town rental. Our agent advised her she would be subject to a wrong destination fee. Ms. [redacted] informed our office the charges will stand.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
October 31, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Janet K[redacted], our Executive Assistant for our East Sacramento Regional Office, reviewed Ms. [redacted]’s recent comments. She stated the U-Box transaction was completed according to Ms. [redacted]’s request to have the boxes shipped. After another review, their decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
yes...I am still arguing the fact that I paid for my uhaul 500 with a credit card and the rest was cash....I know for a fact I paid the extra 100 dollars cash for the deposit. I was so worries that this would happen I had the man Robert J[redacted] write a note in the system. Which I have already sent. Some people I have talked to found it some disnt. But the copy was emailed I am not able to attach it on here....and from there I got the keys and left. The paperwork is not showing the 100 payment . I was in such a hurry to go due to the fact lincoln way uhaul denied my form of payment like that because there was no way to put it in the system as half cash half credit card and the deposit was being tossed in the air...so from there is when I went to the uhaul who said they could do it. I paid the money..ive tried calling numerous times to talk to mr. J[redacted] where I was denied by Ethan and hung up on. I could really use the money back. I have had the worst move of my life and uhaul did not help the matter! Thank u
August 18, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Because Mr. [redacted]’s concerns involve a damage claim, RepWest Insurance Company is responsible to investigate the issue. His claim number with RepWest is [redacted]. I will update your office as soon as they get back to me on the status of his claim. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I made it clear in my first message that the trunk is still not working properly and needs professional repair
Regards,[redacted]
September 9, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Sandra D[redacted], our Executive Assistant for our Central Georgia Regional Office, followed up on the information Ms. [redacted] provided. She informed our...
office she spoke to Ms. [redacted] and agreed she only owed $137.90. Ms. [redacted] was going to call Ms. D[redacted] on September 1st to make her payment and the late fee would be waived. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 27, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Denise G[redacted], Traffic Control Manager, reached out to Ms. [redacted]. Ms. G[redacted] apologized for the initial delivery not taking place at the...
scheduled time as agreed. Ms. G[redacted] offered to reimburse Ms. [redacted] for the movers in full, in the amount of $65.00. Ms. G[redacted] also agreed to pay $50.00 for each day she was without her belongings as scheduled, for the late delivery, of $400.00. Ms. [redacted] declined the amount of $465.00. We want to come to an amicable resolution. We feel the offer made is reasonable. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
December 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Samuel L[redacted], our GM for our U-Haul Moving and Storage at Fairmont Dr.,reviewed Ms. [redacted]’s most recent comments to your office. He advised our office he spoke to Ms. [redacted] on or about November 14th and explained she would be receiving a refund for $450 plus an additional $50 in the interest of customer good faith. The refund was issued back to her Visa account and should post on her next credit card statement if not already. Mr. L[redacted] mentioned her U-Box arrived 2 days prior to her new guaranteed arrival date. He also relayed he had been away from work for two days dealing with a personal family issue. He attempted to pull her recorded calls but has not been able to retrieve them. He assured our office he has gone above and beyond to help Ms. [redacted].We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] Regional Office, reviewed Mr. [redacted]’s recent comments to your office. In an effort to bring closure, a refund for $314.75 will be issued to Mr. [redacted] in the interest of customer good faith.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The offer they made me is not even half of what I asked for, but they told me I must accept this or they will give nothing at all. This is after waiting for another call back that I never received. I had to call the person back to finally get my answer. I attached 2 images which demonstrate the headlights in this vehicle and that the only light was cast upon road signs. Uhaul says that they won't provide more because if I would have called they would have sent someone to repair the vehicle on the side of the road. He claimed that they would have replaced the entire steering assembly right there on the side of the road if necessary. I never will give uhaul my business again and I would advise everyone else to go with another carrier, uhaul does not care about the safety of its customers or the other people who are incidentally near the vehicles uhaul provides. Out of such a large company this is a huge disappointment.
January 2, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Area Field Manager for our Northern Wisconsin and the UP Regional Office, reviewed the recent comments Ms. [redacted] relayed to your office. Because he has not been able to reach Ms. [redacted] by phone, he sent her an email with a copy of the charges. He reiterated that in the end she was only charged $35.47. Late Not Returned fees were refunded as well as a refund for $50 that was issued as an adjustment. Mr. [redacted] is waiting to hear back from Ms. [redacted] if she wishes to contact him.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 19, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at Automall in Tucson, followed up on the information Mr. [redacted] provided. He informed our office he issued a refund for $252.99, as...
requested, back to Mr. [redacted]’s [redacted] account. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
February 7, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Chadwick R[redacted], our President for our Southern Alabama Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he...
settled Mr. [redacted]’s claim for the full amount he requested regarding damage to his furniture although Mr. [redacted] did nothing to prevent the damages. Our U-Haul Center also offered Mr. [redacted] a $100 VIP Certificate but he declined. Mr. R[redacted] added that a full refund for the truck rental will not be issued. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
June 24, 2016 Revdex.com ID#: [redacted] - [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Dan F[redacted], Marketing Company President, reached out to our customer and addressed the banking fees and the misperception of actual charges....
While we have no control of how the customer’s banking fees are processed we were able to come to resolution. The customer was issued our $50.00 reservation guarantee since her equipment was not available at the original preferred pick up location which was 1.5 miles from original. Our customer was happy with the final resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
December 31, 2015Revdex.com ID#: [redacted], 10997718U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Jon G[redacted], our President for our Western Michigan Regional Office, reviewed Ms. [redacted]’s recent comments and sent her the following email in response:My name is Jon G[redacted]. I believe we spoke on the phone some weeks ago. I wanted to take a moment and go over the final charges as we had discussed on the phone. I Saw on your account there was a balance of $737.76 This was the balance from the first day over the original return time. I have gone a head and reduced down the amount owed to $160.00 this just reflects the cost of 4 additional days. As I said on the phone we are willing to work with you on the costs. We would like to get this resolved so it is no longer an issue going forward for you. We do appreciate your business and hope to get this matter behind us. Jon G[redacted] U-Haul Western MI.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she left...
a message for Ms. [redacted] as well as sent her an email explaining a refund was issued back to her credit card for $123.75 on November 12th. Ms. [redacted] also explained she would issue another refund in the amount of $100 for the extra hours incurred for her hired help. She provided the telephone number for RepWest Insurance Company if Ms. [redacted] wished to file a medical claim for her doctor visit. The refunds were issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
March 13, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Amber G[redacted], our Executive Assistant for our Metro DC Regional Office, reviewed Mr. [redacted]’ recent comments. She informed our office she spoke to Mr. [redacted] and discussed his concerns. She explained he was calling their office when it was closed. Mr. [redacted] stated he was currently in Cincinnati so she contacted the nearest U-Haul location regarding the issue with his lights and advised Mr. [redacted] she would be back in contact with him when she heard back from our GM in Cincinnati. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 11, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted], Senior Staff for our Ohio Regional Office, reviewed Ms. [redacted]’s recent comments. She explained Ms. [redacted]’s call to the dealer that she returned her equipment to was not recorded. However, there was a recording from Ms. [redacted] calling a U-Haul Center and inquiring if she could drop off a truck that was picked up elswhere. Our agent advised her if it was an in-town rental she needed to take the equipment back to our dispatch location. Ms. [redacted] confirmed her rental was an in-town rental. Our agent advised her she would be subject to a wrong destination fee. Ms. [redacted] informed our office the charges will stand.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
October 31, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Janet K[redacted], our Executive Assistant for our East Sacramento Regional Office, reviewed Ms. [redacted]’s recent comments. She stated the U-Box transaction was completed according to Ms. [redacted]’s request to have the boxes shipped. After another review, their decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
yes...I am still arguing the fact that I paid for my uhaul 500 with a credit card and the rest was cash....I know for a fact I paid the extra 100 dollars cash for the deposit. I was so worries that this would happen I had the man Robert J[redacted] write a note in the system. Which I have already sent. Some people I have talked to found it some disnt. But the copy was emailed I am not able to attach it on here....and from there I got the keys and left. The paperwork is not showing the 100 payment . I was in such a hurry to go due to the fact lincoln way uhaul denied my form of payment like that because there was no way to put it in the system as half cash half credit card and the deposit was being tossed in the air...so from there is when I went to the uhaul who said they could do it. I paid the money..ive tried calling numerous times to talk to mr. J[redacted] where I was denied by Ethan and hung up on. I could really use the money back. I have had the worst move of my life and uhaul did not help the matter! Thank u
August 18, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Because Mr. [redacted]’s concerns involve a damage claim, RepWest Insurance Company is responsible to investigate the issue. His claim number with RepWest is [redacted]. I will update your office as soon as they get back to me on the status of his claim. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I made it clear in my first message that the trunk is still not working properly and needs professional repair
Regards,[redacted]
September 9, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Sandra D[redacted], our Executive Assistant for our Central Georgia Regional Office, followed up on the information Ms. [redacted] provided. She informed our...
office she spoke to Ms. [redacted] and agreed she only owed $137.90. Ms. [redacted] was going to call Ms. D[redacted] on September 1st to make her payment and the late fee would be waived. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
June 27, 2016 Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Denise G[redacted], Traffic Control Manager, reached out to Ms. [redacted]. Ms. G[redacted] apologized for the initial delivery not taking place at the...
scheduled time as agreed. Ms. G[redacted] offered to reimburse Ms. [redacted] for the movers in full, in the amount of $65.00. Ms. G[redacted] also agreed to pay $50.00 for each day she was without her belongings as scheduled, for the late delivery, of $400.00. Ms. [redacted] declined the amount of $465.00. We want to come to an amicable resolution. We feel the offer made is reasonable. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
December 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Samuel L[redacted], our GM for our U-Haul Moving and Storage at Fairmont Dr.,reviewed Ms. [redacted]’s most recent comments to your office. He advised our office he spoke to Ms. [redacted] on or about November 14th and explained she would be receiving a refund for $450 plus an additional $50 in the interest of customer good faith. The refund was issued back to her Visa account and should post on her next credit card statement if not already. Mr. L[redacted] mentioned her U-Box arrived 2 days prior to her new guaranteed arrival date. He also relayed he had been away from work for two days dealing with a personal family issue. He attempted to pull her recorded calls but has not been able to retrieve them. He assured our office he has gone above and beyond to help Ms. [redacted].We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] Regional Office, reviewed Mr. [redacted]’s recent comments to your office. In an effort to bring closure, a refund for $314.75 will be issued to Mr. [redacted] in the interest of customer good faith.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The offer they made me is not even half of what I asked for, but they told me I must accept this or they will give nothing at all. This is after waiting for another call back that I never received. I had to call the person back to finally get my answer. I attached 2 images which demonstrate the headlights in this vehicle and that the only light was cast upon road signs. Uhaul says that they won't provide more because if I would have called they would have sent someone to repair the vehicle on the side of the road. He claimed that they would have replaced the entire steering assembly right there on the side of the road if necessary. I never will give uhaul my business again and I would advise everyone else to go with another carrier, uhaul does not care about the safety of its customers or the other people who are incidentally near the vehicles uhaul provides. Out of such a large company this is a huge disappointment.
January 2, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Area Field Manager for our Northern Wisconsin and the UP Regional Office, reviewed the recent comments Ms. [redacted] relayed to your office. Because he has not been able to reach Ms. [redacted] by phone, he sent her an email with a copy of the charges. He reiterated that in the end she was only charged $35.47. Late Not Returned fees were refunded as well as a refund for $50 that was issued as an adjustment. Mr. [redacted] is waiting to hear back from Ms. [redacted] if she wishes to contact him.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 19, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at Automall in Tucson, followed up on the information Mr. [redacted] provided. He informed our office he issued a refund for $252.99, as...
requested, back to Mr. [redacted]’s [redacted] account. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
February 7, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Chadwick R[redacted], our President for our Southern Alabama Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he...
settled Mr. [redacted]’s claim for the full amount he requested regarding damage to his furniture although Mr. [redacted] did nothing to prevent the damages. Our U-Haul Center also offered Mr. [redacted] a $100 VIP Certificate but he declined. Mr. R[redacted] added that a full refund for the truck rental will not be issued. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]