Beverly Hills Weight Loss Clinics

August 18, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Because Mr. [redacted]’s concerns involve a damage claim, RepWest Insurance Company is responsible to investigate the issue.  His claim number with RepWest is [redacted].  I will update your office as soon as they get back to me on the status of his claim.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 28, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of Livermore, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and was able to...

reach an amicable resolution. A refund for $60 has been issued back to Mr. [redacted]’s Visa account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

The information they provided that my claim was accepted and approved through Repwest Insurance is conflicting what Repwest has told me. I filed a claim with them and it was denied. I have attached the email from the insurance company stating it was denied. That is why I opened a complaint with the Revdex.com. Is U-Haul now stating they have told Repwest to reopen the claim and pay it? I checked the account I had with Repwest (online filing) and it still shows as closed. If they have advised Repwest to pay the claim, I would like to know how long it is going to take for them to send me the claim amount. They had already dragged this out for 6 months.  If U-Haul has reversed the decision and are going to pay my claim in full through Repwest, then I am satisfied with the result and my case with the Revdex.com can be closed.

June 27, 2016   Revdex.com ID#: [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Denise G[redacted], Traffic Control Manager, reached out to Ms. [redacted].  Ms. G[redacted] apologized for the initial delivery not taking place at the...

scheduled time as agreed. Ms. G[redacted] offered to reimburse Ms. [redacted] for the movers in full, in the amount of $65.00. Ms. G[redacted] also agreed to pay $50.00 for each day she was without her belongings as scheduled, for the late delivery, of $400.00.   Ms. [redacted] declined the amount of $465.00. We want to come to an amicable resolution. We feel the offer made is reasonable.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

March 13, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Amber G[redacted], our Executive Assistant for our Metro DC Regional Office, reviewed Mr. [redacted]’ recent comments.  She informed our office she spoke to Mr. [redacted] and discussed his concerns.  She explained he was calling their office when it was closed.  Mr. [redacted] stated he was currently in Cincinnati so she contacted the nearest U-Haul location regarding the issue with his lights and advised Mr. [redacted] she would be back in contact with him when she heard back from our GM in Cincinnati.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 31, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Janet K[redacted], our Executive Assistant for our East Sacramento Regional Office, reviewed Ms. [redacted]’s recent comments. She stated the U-Box transaction was completed according to Ms. [redacted]’s request to have the boxes shipped. After another review, their decision in the matter remains the same.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

June 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Raleigh, NC Regional Office, followed up on the information Mr. [redacted] provided. She relayed that our GM for our U-Haul Moving and Storage at...

Chapel Hill Blvd. assured her the pin was properly in place when Mr. [redacted] left the U-Haul lot, therefore, a refund is not warranted. However, in the interest of customer good faith, Mr. [redacted] advised our office she would issue Mr. [redacted] a refund for $175 due to the inconvenience he experienced.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 1, 2016   Revdex.com [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Cheryl M[redacted], our Executive Assistant for our Southern Atlantic Coast Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she...

attempted to reach Mr. [redacted] but has been unsuccessful in speaking to him or receiving a return call, however, she will continue to try and reach him if not alr[redacted]y to explain she searched his name in E-Alert and found nothing listed.  She believes his name came up in error because he was able to rent the U-Haul trailer a few minutes later.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she left...

a message for Ms. [redacted] as well as sent her an email explaining a refund was issued back to her credit card for $123.75 on November 12th.  Ms. [redacted] also explained she would issue another refund in the amount of $100 for the extra hours incurred for her hired help.  She provided the telephone number for RepWest Insurance Company if Ms. [redacted] wished to file a medical claim for her doctor visit.  The refunds were issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

December 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Samuel L[redacted], our GM for our U-Haul Moving and Storage at Fairmont Dr.,reviewed Ms. [redacted]’s most recent comments to your office.  He advised our office he spoke to Ms. [redacted] on or about November 14th and explained she would be receiving a refund for $450 plus an additional $50 in the interest of customer good faith.  The refund was issued back to her Visa account and should post on her next credit card statement if not already.  Mr. L[redacted] mentioned her U-Box arrived 2 days prior to her new guaranteed arrival date.  He also relayed he had been away from work for two days dealing with a personal family issue.   He attempted to pull her recorded calls but has not been able to retrieve them.  He assured our office he has gone above and beyond to help Ms. [redacted].We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

August 11, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].Anthony J[redacted], our President for our Central Indiana Regional office, followed up on the information Ms. [redacted] provided. He informed our office a refund for the damage charges would be...

issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]My apologies for not responding sooner. I did not see your previous email pertaining to my complaint. This matter/issue/complaint has NOT been resolved. In fact, I am even more upset, frustrated, and concerned after reading the "Message from Business." Mr. [redacted] has fabricated the truth in regards to my complaint. (1) My changing units was due to me downsizing because I no longer needed a larger unit since the passing of my father. (2) I had paid the additional $10 a month for 24 hours access from the time I moved in 2/2011 until the time I recently moved out in 5/2015. I do have my receipts if proof is necessary. (3) My originally complaint to the staff and site/office manager at the Lusher location was in 12/2014 and not 04/2014 in which Mr. [redacted] indicated.Please advise me as to how I should follow-up or pursuit this issue/complaint. This matter has NOT been resolved.Thanks,[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am very confused about the reply from U-haul.  In their response Uhaul indicates that we provided payment code to the movers and that our case is resolved with them. However this is not true. We provided the code because we were being threatened by the movers unless we provided payment. The safest resolution would be to provide the code and dispute after the fact.  I am a single female and did not feel safe arguing with two grown men about payment. Especially because they threatened me. Uhaul is taking the perspective that we paid them so it is not uhaul a responsibility but that's not right. The moving issues occurred in part because Uhaul did not have a double trailer available even though that is what was needed for our two uboxes. Uhaul had advance notice of our move and did not have the appropriate equipment for us to complete the move timely. As a result, the movers were late and we had to reschedule for another day- costing us additional fees. I did not want to pay the movers but I was threatened and gave the payment code because there was no other resolution.
Regards,
[redacted]

September 9, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Sandra D[redacted], our Executive Assistant for our Central Georgia Regional Office, followed up on the information Ms. [redacted] provided.  She informed our...

office she spoke to Ms. [redacted] and agreed she only owed $137.90.  Ms. [redacted] was going to call Ms. D[redacted] on September 1st to make her payment and the late fee would be waived.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The offer they made me is not even half of what I asked for, but they told me I must accept this or they will give nothing at all. This is after waiting for another call back that I never received. I had to call the person back to finally get my answer. I attached 2 images which demonstrate the headlights in this vehicle and that the only light was cast upon road signs. Uhaul says that they won't provide more because if I would have called they would have sent someone to repair the vehicle on the side of the road. He claimed that they would have replaced the entire steering assembly right there on the side of the road if necessary. I never will give uhaul my business again and I would advise everyone else to go with another carrier, uhaul does not care about the safety of its customers or the other people who are incidentally near the vehicles uhaul provides. Out of such a large company this is a huge disappointment.

January 2, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Area Field Manager for our Northern Wisconsin and the UP Regional Office, reviewed the recent comments Ms. [redacted] relayed to your office. Because he has not been able to reach Ms. [redacted] by phone, he sent her an email with a copy of the charges. He reiterated that in the end she was only charged $35.47. Late Not Returned fees were refunded as well as a refund for $50 that was issued as an adjustment. Mr. [redacted] is waiting to hear back from Ms. [redacted] if she wishes to contact him.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
Kim B[redacted]

yes...I am still arguing the fact that I paid for my uhaul 500 with a credit card and the rest was cash....I know for a fact I paid the extra 100 dollars cash for the deposit. I was so worries that this would happen I had the man Robert J[redacted] write a note in the system. Which I have already sent. Some people I have talked to found it some disnt. But  the copy was emailed I am not able to attach it on here....and from there I got the keys and left. The paperwork is not showing the 100 payment . I was in such a hurry to go due to the fact lincoln way uhaul denied my form of payment like that because there was no way to put it in the system as half cash half credit card and the deposit was being tossed in the air...so from there is when I went to the uhaul who said they could do it. I paid the money..ive tried calling numerous times to talk to mr. J[redacted] where I was denied by Ethan and hung up on. I  could really use the money back. I have had  the worst move of my life and uhaul did not help the matter! Thank u