Beverly Hills Weight Loss Clinics

The information they provided that my claim was accepted and approved through Repwest Insurance is conflicting what Repwest has told me. I filed a claim with them and it was denied. I have attached the email from the insurance company stating it was denied. That is why I opened a complaint with the Revdex.com. Is U-Haul now stating they have told Repwest to reopen the claim and pay it? I checked the account I had with Repwest (online filing) and it still shows as closed. If they have advised Repwest to pay the claim, I would like to know how long it is going to take for them to send me the claim amount. They had already dragged this out for 6 months.  If U-Haul has reversed the decision and are going to pay my claim in full through Repwest, then I am satisfied with the result and my case with the Revdex.com can be closed.

October 6, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted], our Traffic Manager for our Eastern Florida Regional Office, reviewed Ms. [redacted]’s recent comments to your office.  She explained she contacted Ms. [redacted] and left a message offering her apology for giving the wrong number for [redacted] Insurance Company and that it was not intentional.  She provided the correct number and let her know they would need to follow up with [redacted] on her claim for damages.  Ms. [redacted] also explained the U-Box contract has been closed and there should be no additional charges and that she had refunded for the three months rent that was charged as well in the amount of $170.70.  She left her telephone number if Ms. [redacted] needed further assistance or had other concerns.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

October 24, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jessica A[redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, followed up on the information Ms. [redacted] provided. She informed our...

office Ms. [redacted] was contacted by our Area Field Manager and a refund for the $50 Reservation Guarantee Fee was issued to her. She should receive the check soon if not already. Ms. A[redacted] also mentioned no further refunds would be issued. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Western Michigan Regional Office, followed up on the information Mr. and Mrs. [redacted] provided. He informed our office they did offer an apology for the scheduling problem with the hitch at our...

Kalamazoo U-Haul location. Mr. [redacted] stated he noticed that our GM tried to contact Mr. [redacted] by phone and also by email. Once he was contacted, our GM did everything in her power to make the situation right. At the time Mr. [redacted] wanted the hitch installed, we did not have the manpower available. Our GM scheduled the appointment with our Jackson location, which is 45 minutes away. Our GM then met Mr. [redacted] at Exit 95 off I-94 to provide him with the hitch so he would not need to travel to the center to obtain the hitch. Once Mr. [redacted] arrived at our Jackson location, our GM there noticed there were brackets welded over the holes where the bolts go to secure the hitch. However, we did install the brake controller and a transmission cooler. When Mr. [redacted] left, he noticed some fluid leaking. Our GM explained to him there was a possibility that a clamp could have hit a line. Mr. [redacted] was told he could bring it back or take it to the dealer for repairs and we would reimburse him for the repair. Mr. [redacted] stated a full refund in the amount of $266.70 was issued back to their [redacted] account on October 23, 2014. The refund should post on his next credit card statement if not already. He also added that the information regarding Mr. [redacted] has been addressed with all involved. Please be assured we want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, reviewed Ms. [redacted]’s recent comments to your office. She relayed that our GM waived the cost of her Promissory Note of $394.13 already. The total would have been $622.86 if Ms. [redacted] paid the full amount she owed. The due date on Ms. [redacted]’s contract was November 3, 2014 but she did not return until November 7th. She returned the truck without fuel, to the wrong drop off location and did not get charged the additional days she kept the equipment. We only collected for one day rental, which came to $129.72, when in fact the total should have been $622.86. Ms. [redacted] reiterated that no further adjustments will be issued.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

August 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Traffic Manager for our SE Wisconsin Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office Ms. [redacted] cancelled the...

reservation online on August 24th, the same day she spoke to our Regional Office.  He left a message for Ms. [redacted] requesting a return call.  He reactivated her reservation for the truck and had one moved to her preferred pick up location.  Our U-Haul location in Port Washington also attempted to reach Ms. [redacted] but had to leave a message for a call back as well.  We need to know if she still needs the truck that has been reserved for her.  Mr. [redacted] can be reached at ###-###-#### or direct at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

October 23, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she left a message for Mr....

[redacted] but did not hear back. She also relayed she issued Mr. [redacted] a refund for $84.33 for the auto transport. He should receive the refund check within the next 10 business days.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

March 20, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Field Manager for our Tidewater Regional Office located out of Portsmouth, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] rented a U-Haul...

truck in town and advised our CSR she would be using approximately 20 miles to complete her move. She never mentioned she was driving to Norfolk from Prince George, which is about a 200 round trip. She tried to drop the truck off in Norfolk although she signed the contract agreeing to bring it back to the same renting location. Only after being told the extra cost to drop the truck off in Norfolk did Ms. [redacted] decide to return the truck as contracted. Mr. [redacted] relayed that Ms. [redacted] signed the contract electronically, which means she had to approve all of the estimated rental charges before completing the rental agreement. Therefore, she was aware of the mileage fee. Mr. [redacted] added, as he previously stated, a round tip rental from Norfolk, VA to Prince George, VA is roughly 200 miles. Ms. [redacted] drove 722 miles with the truck. We normally average a round trip to be within a 50 miles radius. A refund is not warranted and will not be issued.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
=hI told [redacted] of UHAUL  I did not accept there offer but after looking at this I see they did credit my account for the 350. even though I did not accept their offer. The offer barely covers the additional  gas we used due to the faulty transmission. It does not compensate for not being able to sit in the passenger seat correctly for the whole ride as my feet got swollen and burned. My driver endured it but had to repeatedly stop to cool his legs and feet down. It was truly the most uncomfortable situation I have ever dealt with in a vehicle that I was paying 1800. 00 for. We specifically stopped into UHaul where we rented from, requesting a truck that was road worthy for a long trip to Florida carrying me, a recent heart transplant patient. We wet out of our way to give them a heads up of my disability that they ignored. I was under the impression that major companies had to consider disabilities or inform consumers they could not handle that type of disability. The truck was not even at the location we requested which they gave me a credit of 50.00. That mistake cost me more than the 50. just in the hourly rate I paid the men to get the truck. I found out since that time that the truck we used immediately when into be serviced which is more evidence that they gave us a faulty truck. The refund is not proportionate to the additional time we consumed in making sure they were aware of the heart transplant situation and the lack there of to give us a suitable. truck. They should be held to a standard to conform with the American Disabilities Act when notified of a persons disability not just put them in a faulty truck.
Regards,
[redacted]

I will call again- I called and left a message for him. I am not surprised it wasn't relayed to him given the attitude of the person who answered.

April 28, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of Livermore, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and was able to...

reach an amicable resolution. A refund for $60 has been issued back to Mr. [redacted]’s Visa account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
Kim B[redacted]

September 12, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Mark G[redacted], our Executive Assistant for our North Central New York Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office he had spoken to Ms. [redacted] and explained what he knew about her unit. When Ms. [redacted]’s unit went into auction status, he had the cut lock with another CSR present. Pictures were taken from the hallway. They never entered the room. A new lock was put on the unit and the key placed in a sealed envelope, which was then mailed to Ms. [redacted] after we were able to make contact with her and stop the auction. Mr. G[redacted] mentioned there were no signs of forced entry. He also advised our office there are no cameras on the 4th floor, only at the entry to the store, in the elevator and in the showroom. However, security footage is not kept indefinitely and would have already been purged. As mentioned in my previous letter, if Ms. [redacted] wishes to pursue her claim for a loss, she needs to keep in contact with RepWest Insurance Company. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International Tell us why here...

September 28, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Brittany E[redacted], a Customer Service Agent, reviewed Ms. [redacted]’s recent comments.  She sent Ms. [redacted] an email explaining, because her claim involves damages, she needs to contact [redacted] if she wishes to pursue her claim.  She can contact her adjuster or speak to a manager at [redacted].   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 14, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Scott L[redacted], our Area Field Manager for our Idaho Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke...

to Mr. [redacted] once again and advised him the 5th day charged was reversed and he was only charged for the 4 days in the amount of $266.91.  Mr. L[redacted] asked him to call back after he verifies the charges with his bank and finds anything different or has additional questions.  Mr. L[redacted] provided his direct telephone number and thanked Mr. [redacted] for his business.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and advised...

him of a refund for $75 for the fuel. The check was mailed on July 8th from our Phoenix office.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 9, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Patricia P[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she sent Mr. [redacted] a letter...

explaining she spoke to the claims adjuster and was advised they were closing the claim and no further demands for damage payments would be sent to him.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

August 9, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Stacy D[redacted], our Executive Assistant for our Richmond Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office Ms. [redacted] was...

contacted and offered an apology for the poor service she received.  She also assured our office the employees involved would be addressed to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am very confused about the reply from U-haul.  In their response Uhaul indicates that we provided payment code to the movers and that our case is resolved with them. However this is not true. We provided the code because we were being threatened by the movers unless we provided payment. The safest resolution would be to provide the code and dispute after the fact.  I am a single female and did not feel safe arguing with two grown men about payment. Especially because they threatened me. Uhaul is taking the perspective that we paid them so it is not uhaul a responsibility but that's not right. The moving issues occurred in part because Uhaul did not have a double trailer available even though that is what was needed for our two uboxes. Uhaul had advance notice of our move and did not have the appropriate equipment for us to complete the move timely. As a result, the movers were late and we had to reschedule for another day- costing us additional fees. I did not want to pay the movers but I was threatened and gave the payment code because there was no other resolution.
Regards,
[redacted]

June 1, 2016   Revdex.com [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Cheryl M[redacted], our Executive Assistant for our Southern Atlantic Coast Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she...

attempted to reach Mr. [redacted] but has been unsuccessful in speaking to him or receiving a return call, however, she will continue to try and reach him if not alr[redacted]y to explain she searched his name in E-Alert and found nothing listed.  She believes his name came up in error because he was able to rent the U-Haul trailer a few minutes later.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International