Beverly Hills Weight Loss Clinics

August 9, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Patricia P[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she sent Mr. [redacted] a letter...

explaining she spoke to the claims adjuster and was advised they were closing the claim and no further demands for damage payments would be sent to him.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and advised...

him of a refund for $75 for the fuel. The check was mailed on July 8th from our Phoenix office.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 24, 2016   Revdex.com ID#: [redacted] - [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Dan F[redacted], Marketing Company President, reached out to our customer and addressed the banking fees and the misperception of actual charges....

While we have no control of how the customer’s banking fees are processed we were able to come to resolution.   The customer was issued our $50.00 reservation guarantee since her equipment was not available at the original preferred pick up location which was 1.5 miles from original. Our customer was happy with the final resolution.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

August 9, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Stacy D[redacted], our Executive Assistant for our Richmond Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office Ms. [redacted] was...

contacted and offered an apology for the poor service she received.  She also assured our office the employees involved would be addressed to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 31, 2015Revdex.com ID#: [redacted], 10997718U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Jon G[redacted], our President for our Western Michigan Regional Office, reviewed Ms. [redacted]’s recent comments and sent her the following email in response:My name is Jon G[redacted]. I believe we spoke on the phone some weeks ago. I wanted to take a moment and go over the final charges as we had discussed on the phone. I Saw on your account there was a balance of $737.76 This was the balance from the first day over the original return time. I have gone a head and reduced down the amount owed to $160.00 this just reflects the cost of 4 additional days. As I said on the phone we are willing to work with you on the costs. We would like to get this resolved so it is no longer an issue going forward for you. We do appreciate your business and hope to get this matter behind us. Jon G[redacted] U-Haul Western MI.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, reviewed Ms. [redacted]’s recent comments to your office. She relayed that our GM waived the cost of her Promissory Note of $394.13 already. The total would have been $622.86 if Ms. [redacted] paid the full amount she owed. The due date on Ms. [redacted]’s contract was November 3, 2014 but she did not return until November 7th. She returned the truck without fuel, to the wrong drop off location and did not get charged the additional days she kept the equipment. We only collected for one day rental, which came to $129.72, when in fact the total should have been $622.86. Ms. [redacted] reiterated that no further adjustments will be issued.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

October 23, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she left a message for Mr....

[redacted] but did not hear back. She also relayed she issued Mr. [redacted] a refund for $84.33 for the auto transport. He should receive the refund check within the next 10 business days.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I made it clear in my first message that the trunk is still not working properly and needs professional repair
Regards,[redacted]

June 19, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at Automall in Tucson, followed up on the information Mr. [redacted] provided. He informed our office he issued a refund for $252.99, as...

requested, back to Mr. [redacted]’s [redacted] account. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

March 14, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Scott L[redacted], our Area Field Manager for our Idaho Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke...

to Mr. [redacted] once again and advised him the 5th day charged was reversed and he was only charged for the 4 days in the amount of $266.91.  Mr. L[redacted] asked him to call back after he verifies the charges with his bank and finds anything different or has additional questions.  Mr. L[redacted] provided his direct telephone number and thanked Mr. [redacted] for his business.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 25, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our North Indiana and South Cook County Regional Office, followed up on the information Ms. [redacted] provided. She informed our...

office she spoke to Ms. [redacted] and addressed her concerns. A refund was previously issued by our U-Haul Center for the three U-Boxes on November 17th in the amount of $320.84 back to Ms. [redacted]’s [redacted] account. Ms. [redacted] issued a supplemental refund for $151, which is half of the delivery amount, back to the same [redacted] account. Both refunds should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

February 7, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Chadwick R[redacted], our President for our Southern Alabama Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he...

settled Mr. [redacted]’s claim for the full amount he requested regarding damage to his furniture although Mr. [redacted] did nothing to prevent the damages.  Our U-Haul Center also offered Mr. [redacted] a $100 VIP Certificate but he declined.  Mr. R[redacted] added that a full refund for the truck rental will not be issued.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] Regional Office, reviewed Mr. [redacted]’s recent comments to your office. In an effort to bring closure, a refund for $314.75 will be issued to Mr. [redacted] in the interest of customer good faith.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

October 24, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jessica A[redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, followed up on the information Ms. [redacted] provided. She informed our...

office Ms. [redacted] was contacted by our Area Field Manager and a refund for the $50 Reservation Guarantee Fee was issued to her. She should receive the check soon if not already. Ms. A[redacted] also mentioned no further refunds would be issued. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

October 2, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our Baltimore Regional Office, reviewed Ms. [redacted]’s recent comments.  She informed our office she found Mr. [redacted] had two reservations.  When he received the voice message on this reservation for scheduling, he went on line and made a reservation instead of calling us back to talk about options.  Although we are not at fault, Ms. [redacted] relayed a refund for $50 was issued to him in the interest of customer good faith.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

June 10, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Bradley L[redacted], our President for our Utah Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted] and offered...

his apology for the failure of our local manager to follow up.  He also advised Ms. [redacted] of a refund for $160 as an adjustment on her rental.  The refund should post on her next [redacted] credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 28, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Brittany E[redacted], a Customer Service Agent, reviewed Ms. [redacted]’s recent comments.  She sent Ms. [redacted] an email explaining, because her claim involves damages, she needs to contact [redacted] if she wishes to pursue her claim.  She can contact her adjuster or speak to a manager at [redacted].   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
=hI told [redacted] of UHAUL  I did not accept there offer but after looking at this I see they did credit my account for the 350. even though I did not accept their offer. The offer barely covers the additional  gas we used due to the faulty transmission. It does not compensate for not being able to sit in the passenger seat correctly for the whole ride as my feet got swollen and burned. My driver endured it but had to repeatedly stop to cool his legs and feet down. It was truly the most uncomfortable situation I have ever dealt with in a vehicle that I was paying 1800. 00 for. We specifically stopped into UHaul where we rented from, requesting a truck that was road worthy for a long trip to Florida carrying me, a recent heart transplant patient. We wet out of our way to give them a heads up of my disability that they ignored. I was under the impression that major companies had to consider disabilities or inform consumers they could not handle that type of disability. The truck was not even at the location we requested which they gave me a credit of 50.00. That mistake cost me more than the 50. just in the hourly rate I paid the men to get the truck. I found out since that time that the truck we used immediately when into be serviced which is more evidence that they gave us a faulty truck. The refund is not proportionate to the additional time we consumed in making sure they were aware of the heart transplant situation and the lack there of to give us a suitable. truck. They should be held to a standard to conform with the American Disabilities Act when notified of a persons disability not just put them in a faulty truck.
Regards,
[redacted]

October 6, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted], our Traffic Manager for our Eastern Florida Regional Office, reviewed Ms. [redacted]’s recent comments to your office.  She explained she contacted Ms. [redacted] and left a message offering her apology for giving the wrong number for [redacted] Insurance Company and that it was not intentional.  She provided the correct number and let her know they would need to follow up with [redacted] on her claim for damages.  Ms. [redacted] also explained the U-Box contract has been closed and there should be no additional charges and that she had refunded for the three months rent that was charged as well in the amount of $170.70.  She left her telephone number if Ms. [redacted] needed further assistance or had other concerns.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

November 11, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted], Senior Staff for our Ohio Regional Office, reviewed Ms. [redacted]’s recent comments.  She explained Ms. [redacted]’s call to the dealer that she returned her equipment to was not recorded.  However, there was a recording from Ms. [redacted] calling a U-Haul Center and inquiring if she could drop off a truck that was picked up elswhere.  Our agent advised her if it was an in-town rental she needed to take the equipment back to our dispatch location.  Ms. [redacted] confirmed her rental was an in-town rental. Our agent advised her she would be subject to a wrong destination fee.  Ms. [redacted] informed our office the charges will stand.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International