Beverly Hills Weight Loss Clinics

June 10, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Bradley L[redacted], our President for our Utah Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted] and offered...

his apology for the failure of our local manager to follow up.  He also advised Ms. [redacted] of a refund for $160 as an adjustment on her rental.  The refund should post on her next [redacted] credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]My apologies for not responding sooner. I did not see your previous email pertaining to my complaint. This matter/issue/complaint has NOT been resolved. In fact, I am even more upset, frustrated, and concerned after reading the "Message from Business." Mr. [redacted] has fabricated the truth in regards to my complaint. (1) My changing units was due to me downsizing because I no longer needed a larger unit since the passing of my father. (2) I had paid the additional $10 a month for 24 hours access from the time I moved in 2/2011 until the time I recently moved out in 5/2015. I do have my receipts if proof is necessary. (3) My originally complaint to the staff and site/office manager at the Lusher location was in 12/2014 and not 04/2014 in which Mr. [redacted] indicated.Please advise me as to how I should follow-up or pursuit this issue/complaint. This matter has NOT been resolved.Thanks,[redacted]
Regards,
[redacted]

February 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: 1[redacted] Thank you for your continued concern for our customer Ms. [redacted]. Scott F[redacted], our President for our Central Alabama Regional Office, reviewed Ms. [redacted]’s recent comments.    He informed our office his stance remains the same as was previously relayed to your office. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

That credit has NOTHING to do with the $50 delivery guarantee

January 22, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Peter R[redacted], our Executive Assistant for our Central Alabama Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office a refund for $100 will be...

issued to Mr. [redacted].  Mr. [redacted] should receive the refund check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

June 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our South Bay Regional Office located in Fremont, CA, followed up on the information Mr. [redacted] provided. She informed our office the U-Boxes were...

picked up yesterday and Mr. [redacted] was contacted yesterday as well and advised of the same.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Rod B[redacted], our President for our Orlando Regional Office, followed up on the information Mr. [redacted] provided. He informed our office, because of the age of the issue and...

because Mr. [redacted] did not return to U-Haul for a repair, he has denied the claim. He explained the warranty that may have existed only covers repairs done by U-Haul, not those of the dealership. Mr. B[redacted] spoke to Mr. [redacted] and relayed his resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Mr. [redacted].
[redacted], our [redacted] for U-Haul International, followed up on the information Mr. [redacted] provided. He left phone messages for Mr. [redacted] requesting a call back but has not received a return call. He recently also sent Mr....

[redacted] the following email and hopes to hear back soon:
Mr. [redacted], I am the Customer Advocate for U-Haul International. I have left some messages for you to please call me on my toll-free line so that we can resolve this together in a few minutes of conversation. This toll-free line rings directly on my desk: ###-###-####. Looking forward to talking to you.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 23, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Victoria B[redacted], our GM for our U-Haul Moving and Storage at Taunton Rd., followed up on the information Mr. [redacted] provided and sent him the following email in response:Hello [redacted], We have...

cleared the extra day charge from your rental. Please accept my sincere apology for the miscommunication on our part regarding your rental. Sincerely Victoria U-Haul General ManagerOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

August 14, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Brenda Lopez, our Executive Assistant for our Western Arizona Regional Office, followed up on the information Ms. [redacted] provided.  She advised our office she...

spoke to Ms. [redacted] and addressed her concerns.  She also offered her apology to Ms. [redacted] for the inconvenience she experienced as well as explained the fuel charge was refunded back to her Visa account, which should post on her next credit card account.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 16, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. D[redacted].   Amy S[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. D[redacted] provided.  She informed our office she spoke to...

Ms. D[redacted] on June 10th and advised her of a refund for $125 she issued back to her [redacted] account.  The refund should post on her next credit card statement.  Ms. D[redacted] relayed her satisfaction for the resolution.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria Palmisano Executive Assistant U-Haul International

January 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Our South Carolina Regional Office followed up on the information Mr. [redacted] provided and requested a check for $1,223.27 to be issued to him.  The check was mailed on January...

17th and should be received within 10 business days. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

January 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customers [redacted] and [redacted].
Please be advised that all funds for the service provider have been released to them. If for any reason our customer feels unsafe with the service provider, the best method for them is to contact local authorities. Ms. [redacted] and Mr. [redacted] would need to pursue the service provider directly for resolution.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

They never told us about late fees. They just took whatever they wanted off. They have THEIR Own mechanics look at the truck. So of course it will be fine. They never even told us how to use the ramp. How can they get away with stealing money off your card. They charged us for more miles than we used. They never told us about late fees and they charged us MORE than an extra day! How can Uhaul be accredited with Revdex.com with thieves and con artists.. There are thousands of complaints against them. We just want our money back. They also called us and and pretty much told us they can charge what they want when they feel like it and we were wrong and hung up. They also didn't apologize.  we are also afraid they'll take more money off our account when ever they feel like it.

December 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Paul B[redacted], our Executive Assistant for our Northern Arizona Regional Office, reviewed Mr. [redacted]’s recent comments.  He confirmed the check was issued to Mr. [redacted] on December 8th and was mailed on December 9th.  Mr. [redacted] should receive the check soon if not already.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Thank you for getting to U-Haul about this matter.  There are two issues:1. What Mr. C[redacted] at U-Haul did not mention is that when we went through the process together, the terminal failed 8 out of 10 times to record my input properly. When I asked to then document it, he said I would need an attorney and a warrant if I wanted to simply record this fact that we both saw together.2. U-Haul has not addressed the fact that they charged me for returning the vehicle with not enough gas when this was not the case at all. I actually returned it with a bit more gas than I got it. U-Haul's error here (one of many in my dealings with them) cost me an additional charge that is completely fraudulent.I'd like to hear U-Haul's responses to these two specific facts.Thanks!

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I still stand by my original complaint even though I have been offered an $85.00 voucher. This does not resolve the fact that employee from this location represented and promised special pricing for us which was not true. If UHaul values its customers, then employees that mis state, misrepresent and offer discounts they cannot deliver, should not be working there at all. That to me is dishonesty. I do not plan to use this location anymore. This was the second year renting from this location. We have been customers for over 12 years. 
Regards,
[redacted]

I will not accept this kind of nonsense.  My move was on July 6 and I did move with United Van and am in storage with them.  NOW they want to give me a month's free storage?  It is "too late" and they know that.  They simply kicked the can down the road until they knew I would be left without any options and then did the turn around knowing it was too late for the customer to respond and take advantage of it.  This is totally unethical.  The time frames are only for the business and not for the customer.  I am sure they are laughing about this knowing that they screwed yet another customer..  Well United Van is going to get the job of transporting me across country and U0Haul will never get my business again.  You need to answer in a timely manner. I have also lost respect for the Revdex.com and won't be using your recommendations in the future.  They mean nothing.  If you can condone this kind of behavior you are no better than the unethical businesses you represent.   Hopefully U0Haul will train their employees better in the future but I am confident that this is a systemic problem and it is happening every day and people just like me are being hurt and laughed at.  it is a buyer beware world Barbara [redacted]