Beverly Hills Weight Loss Clinics

March 20, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Field Manager for our Tidewater Regional Office located out of Portsmouth, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] rented a U-Haul...

truck in town and advised our CSR she would be using approximately 20 miles to complete her move. She never mentioned she was driving to Norfolk from Prince George, which is about a 200 round trip. She tried to drop the truck off in Norfolk although she signed the contract agreeing to bring it back to the same renting location. Only after being told the extra cost to drop the truck off in Norfolk did Ms. [redacted] decide to return the truck as contracted. Mr. [redacted] relayed that Ms. [redacted] signed the contract electronically, which means she had to approve all of the estimated rental charges before completing the rental agreement. Therefore, she was aware of the mileage fee. Mr. [redacted] added, as he previously stated, a round tip rental from Norfolk, VA to Prince George, VA is roughly 200 miles. Ms. [redacted] drove 722 miles with the truck. We normally average a round trip to be within a 50 miles radius. A refund is not warranted and will not be issued.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

September 12, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Mark G[redacted], our Executive Assistant for our North Central New York Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office he had spoken to Ms. [redacted] and explained what he knew about her unit. When Ms. [redacted]’s unit went into auction status, he had the cut lock with another CSR present. Pictures were taken from the hallway. They never entered the room. A new lock was put on the unit and the key placed in a sealed envelope, which was then mailed to Ms. [redacted] after we were able to make contact with her and stop the auction. Mr. G[redacted] mentioned there were no signs of forced entry. He also advised our office there are no cameras on the 4th floor, only at the entry to the store, in the elevator and in the showroom. However, security footage is not kept indefinitely and would have already been purged. As mentioned in my previous letter, if Ms. [redacted] wishes to pursue her claim for a loss, she needs to keep in contact with RepWest Insurance Company. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International Tell us why here...

August 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Traffic Manager for our SE Wisconsin Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office Ms. [redacted] cancelled the...

reservation online on August 24th, the same day she spoke to our Regional Office.  He left a message for Ms. [redacted] requesting a return call.  He reactivated her reservation for the truck and had one moved to her preferred pick up location.  Our U-Haul location in Port Washington also attempted to reach Ms. [redacted] but had to leave a message for a call back as well.  We need to know if she still needs the truck that has been reserved for her.  Mr. [redacted] can be reached at ###-###-#### or direct at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I was told to settle for a smaller truck not what I needed therefore I wont be using your services any more, neither any friends or relative at my direct circle.
Regards,
[redacted]

January 22, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Peter R[redacted], our Executive Assistant for our Central Alabama Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office a refund for $100 will be...

issued to Mr. [redacted].  Mr. [redacted] should receive the refund check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he contacted Ms. [redacted] and...

left her a message explaining a full refund for her rental had been issued due to the breakdown she experienced.  A refund for $94.50 was issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I will not accept this kind of nonsense.  My move was on July 6 and I did move with United Van and am in storage with them.  NOW they want to give me a month's free storage?  It is "too late" and they know that.  They simply kicked the can down the road until they knew I would be left without any options and then did the turn around knowing it was too late for the customer to respond and take advantage of it.  This is totally unethical.  The time frames are only for the business and not for the customer.  I am sure they are laughing about this knowing that they screwed yet another customer..  Well United Van is going to get the job of transporting me across country and U0Haul will never get my business again.  You need to answer in a timely manner. I have also lost respect for the Revdex.com and won't be using your recommendations in the future.  They mean nothing.  If you can condone this kind of behavior you are no better than the unethical businesses you represent.   Hopefully U0Haul will train their employees better in the future but I am confident that this is a systemic problem and it is happening every day and people just like me are being hurt and laughed at.  it is a buyer beware world Barbara [redacted]

October 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Shalon L[redacted], our President for our Jacksonville, FL Regional Office, followed up on the information Ms. [redacted] provided. She advised our office she spoke to Ms....

[redacted] on October 5th and received a screen shot of her bank information and in turn fixed her account. Ms. L[redacted] also added a free month to the unit for the inconvenience she experienced and advised her she could also pay online at uhaul.com. Ms. L[redacted] left a message for Ms. [redacted] on October 6th with her cell phone number in case Ms. [redacted] had other concerns. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

**gust 14, 2016   Revdex.com ID#: [redacted] U-H**l Ref#[redacted]   Thank you for your concern for our customer Ms. [redacted].   John L**, a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided and sent her the following email in response: Hi Mrs. [redacted], This is John...

L** with U-H**l customer service. I'm very sorry about the experience you had with your reservation not being filled. We are investigating whether or not an attempt was made to contact you like the notes indicate. I do understand you checked your phone and email and you could not find any such evidence. I am very sorry for the trouble this c**sed you. May I please ask your current mailing address so that we may send you a check for the $50 reservation guarantee? Please feel free to respond to this email if you have any questions or if you would like to discus the matter further. Of course we can speak on the phone too, Is there a good time I can reach you? Thank you   Our customers are very important to us and we regret to hear of situations that c**se problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Hello,  Thanks very much for looking into my complaint.  However, I haven't seen any money from UHaul.  How are they providing the money?  The UHaul Guarantee says its compensation (payment for my troubles) not a refund.  I couldn't use UHaul product and services and therefore paid them no money.  Therefore, I don't see how they can/will refund any money.  However, the UHaul Guarantee says its compensation (payment for my troubles) not a refund and I had to cancel my plans because UHaul could not provide the product/service they said they would when I booked online.  I'd like to hold UHaul accountable and receive my $50 compensation to make up the inconvenience UHaul caused me.I'd like to thank the Revdex.com for taking care of this.  This is the 3rd time in my life I've used the Revdex.com when I felt a company was taking advantage of me their customer.  Thee Revdex.com does a great job!!!Thanks[redacted]

I totally disagree with the decision of Uhaul.  First of all, they told me they didn’t have any records of me calling or talking to anyone about my move to [redacted].  Now they are coming up with information on them offering me a 13 foot truck???  I find that extremely hard to believe, because first of all no one there offered me a larger truck.  I was told they didn’t have any trucks available.  Also, when I first called about this problem, no one there could find a RECORD of my rental anywhere.  Now they are saying all this “helpful” information that they gave me.  What another big lie. When someone is moving the distance that I was moving, they should have given me more instruction on how much I could fit into one of their trucks.  If it was an in town move, then it would not have been a problem to load a 10 foot truck, take it to my new place, unload and then reload the remainder.  I saw other people moving into my complex as I was moving out of and they were all saying the same thing, that Uhaul total screwed them with the size of their trucks and what they hold.  I even went to see the trucks personally at your facility in [redacted] and a woman there showed me around and told me “to my face” that a 10 foot truck would be more than adequate to move a one bedroom apartment.  I didn’t have any appliances, no couch, no bedroom furniture.  I had 10 boxes and two wardrobe boxes.  A table that breaks down, three small bookshelves and four small dining chairs.  I had a queen bed. THAT WAS IT!!!.  The 6 x 15 foot trailer that they so kindly provided to me at the price of a 5 x 8 was only ¼ full.  They only did the discount because that was all they had.  They kept telling me they had NO trucks whatsoever.  The people moving in, said they were in Burnsville and they had TONS of trucks just sitting there.  The problem is that they don’t want them distributed around the country.  They say they are state to state movers, but they are only good for in town moves. I am a 60 year old handicapped woman who lives on social security and I am still paying for that move.  It will take me years to pay it off.  You would think that a company as big and profitable as Uhaul would save face and at least meet me half way.  Why not just refund the price of my rental??  If you had to do it on your own, three days on the road TWICE, I think you would think that was reasonable.  All I am asking for is some help.  Otherwise I will go on every review place that I know of and tell them of my experience with Uhaul and highly recommend they call United Van lines or go to Hertz truck rental or Budget or any other place other than Uhaul.  I hope somewhere there would please just help me.[redacted]

December 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Paul B[redacted], our Executive Assistant for our Northern Arizona Regional Office, reviewed Mr. [redacted]’s recent comments.  He confirmed the check was issued to Mr. [redacted] on December 8th and was mailed on December 9th.  Mr. [redacted] should receive the check soon if not already.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Thank you for getting to U-Haul about this matter.  There are two issues:1. What Mr. C[redacted] at U-Haul did not mention is that when we went through the process together, the terminal failed 8 out of 10 times to record my input properly. When I asked to then document it, he said I would need an attorney and a warrant if I wanted to simply record this fact that we both saw together.2. U-Haul has not addressed the fact that they charged me for returning the vehicle with not enough gas when this was not the case at all. I actually returned it with a bit more gas than I got it. U-Haul's error here (one of many in my dealings with them) cost me an additional charge that is completely fraudulent.I'd like to hear U-Haul's responses to these two specific facts.Thanks!

Patrick K[redacted] has never contacted me. The audio at the beginning of the initial call to the regional office was edited out. These individuals have placed me on speaker phone without notification numerous times and have no accountability.

June 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our South Bay Regional Office located in Fremont, CA, followed up on the information Mr. [redacted] provided. She informed our office the U-Boxes were...

picked up yesterday and Mr. [redacted] was contacted yesterday as well and advised of the same.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I was yelled at and harrassed by the Uhaul representative. I was made to leave my new and expensive leather couch outside sitting on my front lawn because of all the phone calls to RUSH the truck back. this representative was verbally abusive and bullied me in front of other customers and her family. as if I would use or recommend Uhaul to anyone ever again!! I have been sure to let people who are looking to rent a truck to move, know who NOT to deal with. $20.00 is an insult, an apology would be a good start, but that has never happend. If Uhaul condones this treatment of their customers then that is a sad business statement.

August 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our West Texas Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he has not been able to reach Mr. [redacted]...

by phone at the telephone number listed.  An email was sent requesting a telephone number so Mr. [redacted] can personally speak to Mr. [redacted] to obtain more details on the situation he experienced.  Mr. [redacted] also advised our office he would follow up with our GM at the location involved.  We want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.  He hopes to hear back from Mr. [redacted] if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

That credit has NOTHING to do with the $50 delivery guarantee

August 31, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Matthew M[redacted], a Senior Customer Senior Agent, followed up on the information Mr. [redacted] provided. He contacted Mr. [redacted] and advised him of a refund for $50 as requested along with a...

$50 VIP Certificate for the inconvenience he experienced. The refund should post on his next Visa credit card statement. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

The refund of $83.95 referenced by the U-Haul representative was to reimburse me for the moving services I had booked that were never provided. Due to the business's failure to deliver on the guaranteed reservation that I had made, they stated that I would be compensated via a reduction in the rental cost for the additional expenses that I incurred. The representative I spoke with assured me that if I booked the movers last minute, I would receive a refund in the amount of $150. Their failure to deliver on the service that I booked placed me in an extremely difficult situation that required me to scramble in order to make last minute arrangements, and these arrangements were made because of the refund of $150 that I was guaranteed. The fact that they are now stating that there was no note about this conversation goes to show the utter disorganization and lack of regard for their customers that I experienced firsthand in using their services already. The refund of $150 needs to be issued as I was promised.