Beverly Hills Weight Loss Clinics

Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $13 was issued back to Mr. [redacted]’s [redacted] account on October 30th and should post on his next credit card statement if not already.
Our customers are very important to us and we regret to hear of situations that...

cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was really no resolution.  I cancelled the reservation because as I stated, when I spoke with the U-Haul company in Port Washington, he stated he would not have a truck for me and recommended I call U-Haul directly, which I did.  The representative I spoke with said she could not tell me where I would be picking up a truck or even IF they would have a truck for me.  Since I had also hired Moving Help through the U-Haul website and since said Moving Help was going to be driving the truck for me, and since I wasn't sure where I was getting a truck or even IF I was getting a truck, I went with a different company.  I had no choice, I couldn't be paying for Moving Help and not have a truck or paying the Moving Help for two hours just to drive someplace, God knows where, to pick up a truck.  Not to mention there was absolutely no offer of assistance or any type of effort at a solution by your customer service person.  Horribly rude and nasty. 
Regards,
[redacted]

August 14, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Brenda Lopez, our Executive Assistant for our Western Arizona Regional Office, followed up on the information Ms. [redacted] provided.  She advised our office she...

spoke to Ms. [redacted] and addressed her concerns.  She also offered her apology to Ms. [redacted] for the inconvenience she experienced as well as explained the fuel charge was refunded back to her Visa account, which should post on her next credit card account.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I want to thank the Revdex.com for your help in resolving this matter as working directly with U-haul and not accomplished the same result. This resolution was only possible through the assistance of the Revdex.com.Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I still stand by my original complaint even though I have been offered an $85.00 voucher. This does not resolve the fact that employee from this location represented and promised special pricing for us which was not true. If UHaul values its customers, then employees that mis state, misrepresent and offer discounts they cannot deliver, should not be working there at all. That to me is dishonesty. I do not plan to use this location anymore. This was the second year renting from this location. We have been customers for over 12 years. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Nicholas G[redacted], our Area Field Manager for our San Diego Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and advised him...

he should receive the refund soon and if not to call him back.  Mr. G[redacted] was going to provide him with a reference number he can give his bank to research the refund.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

June 19, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Chris L[redacted], our President for our East Central Colorado Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:[redacted],...

I wanted to reach out to you again today. I have left a fairly brief message. I have made sure that you will be getting your 50$ reservation guarantee with 10 days. If you do not see it credited by the 20th, please get it contact with me. I have also emailed you a 100$ gift certificate that can be used on any products or services we offer (aside from a rental deposit). It can be used upon return of an in-town rental and the deposit refunded to you however. I am truly sorry that we as team have made your move more stressful. I do know that even these things don't help much in your current situation. But, I can hope that you can take this a goodwill offering. Chris L[redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

August 23, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Victoria B[redacted], our GM for our U-Haul Moving and Storage at Taunton Rd., followed up on the information Mr. [redacted] provided and sent him the following email in response:Hello [redacted], We have...

cleared the extra day charge from your rental. Please accept my sincere apology for the miscommunication on our part regarding your rental. Sincerely Victoria U-Haul General ManagerOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International Tell us why here...

Thank you for your concern for our customer Mr. [redacted].
[redacted], our [redacted] for U-Haul International, followed up on the information Mr. [redacted] provided. He left phone messages for Mr. [redacted] requesting a call back but has not received a return call. He recently also sent Mr....

[redacted] the following email and hopes to hear back soon:
Mr. [redacted], I am the Customer Advocate for U-Haul International. I have left some messages for you to please call me on my toll-free line so that we can resolve this together in a few minutes of conversation. This toll-free line rings directly on my desk: ###-###-####. Looking forward to talking to you.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

March 14, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Devyn M[redacted], our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided.  She confirmed a refund for the $50...

Reservation Guarantee Fee was issued back to Mr. [redacted]’s [redacted] account and should post on his next credit card statement.  We need to consider the fact that Mr. [redacted] did use the U-Haul truck to complete his move, therefore, any further refund will not be issued.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

October 6, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. Pettit.Erika Ar[redacted], our Traffic Manager for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she left a...

message for Mr. [redacted] to contact her back and also issued him a refund for the $50 Reservation Guarantee Fee.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

August 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she issued a refund for the $50...

Reservation Guarantee Fee back to Mr. [redacted]’s [redacted] account on August 10th.  The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

They never told us about late fees. They just took whatever they wanted off. They have THEIR Own mechanics look at the truck. So of course it will be fine. They never even told us how to use the ramp. How can they get away with stealing money off your card. They charged us for more miles than we used. They never told us about late fees and they charged us MORE than an extra day! How can Uhaul be accredited with Revdex.com with thieves and con artists.. There are thousands of complaints against them. We just want our money back. They also called us and and pretty much told us they can charge what they want when they feel like it and we were wrong and hung up. They also didn't apologize.  we are also afraid they'll take more money off our account when ever they feel like it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My original complaint was regarding the refusal on the part of UHaul to refund the total money I spent on towing service. My complaint clearly states that accident happened due to lack of/breakdown of pin holding the plate in place. UHaul roadside assistance is included in the service and I am not liable to pay for the service if it's related to breakdown in Uhaul equipment. In addition, as I have already mentioned in my previous complaint, Uhaul gave me a car dolly that had a missing tail light. I am not sure how they can be so sure that the pin was in place. I am including the pictures of the broken equipment, the receipt of the towing service called by Uhaul mentioning the absence/breakdown of pin. Uhaul is not doing me a favor by sending a check for less than the amount I deserve. I will also include the conversation with a Uhaul representative contradicting their explanation that a refund is not warranted. Anything less than reimbursing me the full amount would tantamount to reneging on the "good faith agreement" promise. Attachments: (1) Picture of the receipt by East Coast Towing company mentioning the problem.(2) Picture of the broken/missing tail light that invited a warning from police.(3) Picture of the plate that had come off due to lack of pin or breakdown or pin.(4) An earlier picture of my car at a gas station that I realized later on showed that the breakdown had occurred much earlier than I realized. The representatives are encouraged to check for the time stamp on the pictures.In addition, the Uhaul representatives are requested to call their own center at [redacted], CT 06902 to verify my claims. The chief manager said I shouldn't have been given that kind of faulty equipment for such a long drive. I sincerely hope Uhaul takes notice of my complaint and honors its promise that it makes its customers and refunds the full amount of $326.
Regards,
[redacted]

Dear Ms. N[redacted],Thank you for your response. I apologize but I must reject your response to my complaint for the following reasons.First, I had no reason to take my car to a Uhaul dealer for an intermittently working brake light and blinker. There was no reason for me assume the malfunctioning brake light and blinker light had anything to do with the improper trailer hitch wiring by Uhaul until a mechanic diagnosed this. Once he did, I immediately brought this to Uhaul's attention.Second, I am unsure as to which 'box' you are referring to, and kindly request that you explain further. The receipt I have asked Uhaul to reimburse is for the mechanic's labor for disassembling the wiring assembly to the hitch so that my brake light and blinker light would function properly so I would not get pulled over and ticketed. At present, the wiring to the hitch originally installed by Uhaul is dangling from my vehicle and not attached to anything. I apologize for not being more clear in my initial letter to your company. I would really appreciate it if Uhaul would kindly reimburse me for the mechanics labor @ $115 for diagnosing and disassembling the faulty wiring so that my brake and blinker would work properly, and I would like Uhaul to properly assemble the wiring to the hitch so that when I attach a trailer to my vehicle again, I have a properly functioning assembly that does not affect my brake and blinker lights. Please reach out to me with further questions. I have provided the mechanic receipt for $115, and I would like to schedule a visit to Uhaul closest to my home in San Mateo county, California. Thank you Ms. N[redacted]. Kindest Regards,[redacted]

August 21, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Kelly G[redacted], our Executive Assistant for our Eastern Ontario Regional Office, reviewed Mr. [redacted]’s recent comments.  She informed our office she contacted Mr. [redacted] and they were able to reach an amicable resolution.  A refund for $300 was issued by check and he should receive it within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and discussed his...

concerns. He advised him of a refund for the $50 Reservation Guarantee Fee and provided his telephone number for personal help if you found the need to use our U-Haul services again in the future. Mr. [redacted] explained he would take care of his reservation needs from start to finish. Mr. [redacted] relayed he would be in contact if he found the need to rent from U-Haul again.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

December 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: 7[redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our Phoenix Metro Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he has corresponded with Ms. [redacted] by email and...

responded with his resolution to each of her questions. Along with waiving the $216 charge to unload the truck, he also would like to waive the fuel fee of $105.50. As we value Ms. [redacted] as a customer, Mr. [redacted] offered her a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. He requested she advise him of what credit card he can issue the refund to as well as the email address to send the VIP Certificate. Mr. [redacted] offered his apology in his email to Ms. [redacted] and looks forward to hearing back from her soon.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International