Beverly Hills Weight Loss Clinics

Thank you for your concern for our customer Mr. [redacted].Our records indicate two separate checks, each for $150, were issued to Mr. [redacted] on September 23rd as an adjustment for the two breakdowns he incurred with the U-Haul equipment. Mr. [redacted] will also be faxing over his airline ticket and...

phone bill for reimbursement of half the airline ticket and roaming charges during his breakdowns.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I totally disagree with the decision of Uhaul.  First of all, they told me they didn’t have any records of me calling or talking to anyone about my move to [redacted].  Now they are coming up with information on them offering me a 13 foot truck???  I find that extremely hard to believe, because first of all no one there offered me a larger truck.  I was told they didn’t have any trucks available.  Also, when I first called about this problem, no one there could find a RECORD of my rental anywhere.  Now they are saying all this “helpful” information that they gave me.  What another big lie. When someone is moving the distance that I was moving, they should have given me more instruction on how much I could fit into one of their trucks.  If it was an in town move, then it would not have been a problem to load a 10 foot truck, take it to my new place, unload and then reload the remainder.  I saw other people moving into my complex as I was moving out of and they were all saying the same thing, that Uhaul total screwed them with the size of their trucks and what they hold.  I even went to see the trucks personally at your facility in [redacted] and a woman there showed me around and told me “to my face” that a 10 foot truck would be more than adequate to move a one bedroom apartment.  I didn’t have any appliances, no couch, no bedroom furniture.  I had 10 boxes and two wardrobe boxes.  A table that breaks down, three small bookshelves and four small dining chairs.  I had a queen bed. THAT WAS IT!!!.  The 6 x 15 foot trailer that they so kindly provided to me at the price of a 5 x 8 was only ¼ full.  They only did the discount because that was all they had.  They kept telling me they had NO trucks whatsoever.  The people moving in, said they were in Burnsville and they had TONS of trucks just sitting there.  The problem is that they don’t want them distributed around the country.  They say they are state to state movers, but they are only good for in town moves. I am a 60 year old handicapped woman who lives on social security and I am still paying for that move.  It will take me years to pay it off.  You would think that a company as big and profitable as Uhaul would save face and at least meet me half way.  Why not just refund the price of my rental??  If you had to do it on your own, three days on the road TWICE, I think you would think that was reasonable.  All I am asking for is some help.  Otherwise I will go on every review place that I know of and tell them of my experience with Uhaul and highly recommend they call United Van lines or go to Hertz truck rental or Budget or any other place other than Uhaul.  I hope somewhere there would please just help me.[redacted]

December 30, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Brooklyn, Queens, Staten Island Regional Office, reviewed the recent comments from Ms. [redacted]. When her office did not hear back from Ms. [redacted] from the previous contact on December 19th, a refund for the offer of $150 was issued on December 23rd. They still have no record of hearing back from Ms. [redacted]. The refund was issued back to her [redacted] Card account and should post on her next credit card statement. Please be advised our decision in the matter remains the same.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and discussed his...

concerns. He advised him of a refund for the $50 Reservation Guarantee Fee and provided his telephone number for personal help if you found the need to use our U-Haul services again in the future. Mr. [redacted] explained he would take care of his reservation needs from start to finish. Mr. [redacted] relayed he would be in contact if he found the need to rent from U-Haul again.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I want to thank the Revdex.com for your help in resolving this matter as working directly with U-haul and not accomplished the same result. This resolution was only possible through the assistance of the Revdex.com.Regards,
[redacted]

March 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Frank Smith, our Executive Assistant for our Western Michigan Regional Office, reviewed Mr. [redacted]’s recent comments.  He informed our office they stand by their original decision. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

**gust 14, 2016   Revdex.com ID#: [redacted] U-H**l Ref#[redacted]   Thank you for your concern for our customer Ms. [redacted].   John L**, a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided and sent her the following email in response: Hi Mrs. [redacted], This is John...

L** with U-H**l customer service. I'm very sorry about the experience you had with your reservation not being filled. We are investigating whether or not an attempt was made to contact you like the notes indicate. I do understand you checked your phone and email and you could not find any such evidence. I am very sorry for the trouble this c**sed you. May I please ask your current mailing address so that we may send you a check for the $50 reservation guarantee? Please feel free to respond to this email if you have any questions or if you would like to discus the matter further. Of course we can speak on the phone too, Is there a good time I can reach you? Thank you   Our customers are very important to us and we regret to hear of situations that c**se problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Hello,  Thanks very much for looking into my complaint.  However, I haven't seen any money from UHaul.  How are they providing the money?  The UHaul Guarantee says its compensation (payment for my troubles) not a refund.  I couldn't use UHaul product and services and therefore paid them no money.  Therefore, I don't see how they can/will refund any money.  However, the UHaul Guarantee says its compensation (payment for my troubles) not a refund and I had to cancel my plans because UHaul could not provide the product/service they said they would when I booked online.  I'd like to hold UHaul accountable and receive my $50 compensation to make up the inconvenience UHaul caused me.I'd like to thank the Revdex.com for taking care of this.  This is the 3rd time in my life I've used the Revdex.com when I felt a company was taking advantage of me their customer.  Thee Revdex.com does a great job!!!Thanks[redacted]

August 31, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Matthew M[redacted], a Senior Customer Senior Agent, followed up on the information Mr. [redacted] provided. He contacted Mr. [redacted] and advised him of a refund for $50 as requested along with a...

$50 VIP Certificate for the inconvenience he experienced. The refund should post on his next Visa credit card statement. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was really no resolution.  I cancelled the reservation because as I stated, when I spoke with the U-Haul company in Port Washington, he stated he would not have a truck for me and recommended I call U-Haul directly, which I did.  The representative I spoke with said she could not tell me where I would be picking up a truck or even IF they would have a truck for me.  Since I had also hired Moving Help through the U-Haul website and since said Moving Help was going to be driving the truck for me, and since I wasn't sure where I was getting a truck or even IF I was getting a truck, I went with a different company.  I had no choice, I couldn't be paying for Moving Help and not have a truck or paying the Moving Help for two hours just to drive someplace, God knows where, to pick up a truck.  Not to mention there was absolutely no offer of assistance or any type of effort at a solution by your customer service person.  Horribly rude and nasty. 
Regards,
[redacted]

March 14, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Devyn M[redacted], our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided.  She confirmed a refund for the $50...

Reservation Guarantee Fee was issued back to Mr. [redacted]’s [redacted] account and should post on his next credit card statement.  We need to consider the fact that Mr. [redacted] did use the U-Haul truck to complete his move, therefore, any further refund will not be issued.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I was told to settle for a smaller truck not what I needed therefore I wont be using your services any more, neither any friends or relative at my direct circle.
Regards,
[redacted]

August 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she issued a refund for the $50...

Reservation Guarantee Fee back to Mr. [redacted]’s [redacted] account on August 10th.  The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I was yelled at and harrassed by the Uhaul representative. I was made to leave my new and expensive leather couch outside sitting on my front lawn because of all the phone calls to RUSH the truck back. this representative was verbally abusive and bullied me in front of other customers and her family. as if I would use or recommend Uhaul to anyone ever again!! I have been sure to let people who are looking to rent a truck to move, know who NOT to deal with. $20.00 is an insult, an apology would be a good start, but that has never happend. If Uhaul condones this treatment of their customers then that is a sad business statement.

The refund of $83.95 referenced by the U-Haul representative was to reimburse me for the moving services I had booked that were never provided. Due to the business's failure to deliver on the guaranteed reservation that I had made, they stated that I would be compensated via a reduction in the rental cost for the additional expenses that I incurred. The representative I spoke with assured me that if I booked the movers last minute, I would receive a refund in the amount of $150. Their failure to deliver on the service that I booked placed me in an extremely difficult situation that required me to scramble in order to make last minute arrangements, and these arrangements were made because of the refund of $150 that I was guaranteed. The fact that they are now stating that there was no note about this conversation goes to show the utter disorganization and lack of regard for their customers that I experienced firsthand in using their services already. The refund of $150 needs to be issued as I was promised.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My original complaint was regarding the refusal on the part of UHaul to refund the total money I spent on towing service. My complaint clearly states that accident happened due to lack of/breakdown of pin holding the plate in place. UHaul roadside assistance is included in the service and I am not liable to pay for the service if it's related to breakdown in Uhaul equipment. In addition, as I have already mentioned in my previous complaint, Uhaul gave me a car dolly that had a missing tail light. I am not sure how they can be so sure that the pin was in place. I am including the pictures of the broken equipment, the receipt of the towing service called by Uhaul mentioning the absence/breakdown of pin. Uhaul is not doing me a favor by sending a check for less than the amount I deserve. I will also include the conversation with a Uhaul representative contradicting their explanation that a refund is not warranted. Anything less than reimbursing me the full amount would tantamount to reneging on the "good faith agreement" promise. Attachments: (1) Picture of the receipt by East Coast Towing company mentioning the problem.(2) Picture of the broken/missing tail light that invited a warning from police.(3) Picture of the plate that had come off due to lack of pin or breakdown or pin.(4) An earlier picture of my car at a gas station that I realized later on showed that the breakdown had occurred much earlier than I realized. The representatives are encouraged to check for the time stamp on the pictures.In addition, the Uhaul representatives are requested to call their own center at [redacted], CT 06902 to verify my claims. The chief manager said I shouldn't have been given that kind of faulty equipment for such a long drive. I sincerely hope Uhaul takes notice of my complaint and honors its promise that it makes its customers and refunds the full amount of $326.
Regards,
[redacted]

June 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted] concerns to our office.
Both [redacted], our Executive Assistant for our Cleveland Regional Office, and [redacted], our GM for our U-Haul Moving and Storage at Clark Ave., followed up on the information...

Mr. [redacted] provided. When Mr. [redacted] attempted to rent a U-Haul truck, we found there was a match on the information he provided with a [redacted], who is currently on E-Alert for non-payment of several contracts. Mr. [redacted] is associated with [redacted], Inc and owes over $600 in unpaid rental fees. Because of the match, Mr. [redacted] has now been linked to the E-Alert file we have on Mr. [redacted] and [redacted], Inc. Please be advised we are not holding Mr. [redacted] liable for the debt, however, until the debt is paid in full, he will not be able to rent from U-Haul.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 21, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Kelly G[redacted], our Executive Assistant for our Eastern Ontario Regional Office, reviewed Mr. [redacted]’s recent comments.  She informed our office she contacted Mr. [redacted] and they were able to reach an amicable resolution.  A refund for $300 was issued by check and he should receive it within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

November 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Nicholas G[redacted], our Area Field Manager for our San Diego Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and advised him...

he should receive the refund soon and if not to call him back.  Mr. G[redacted] was going to provide him with a reference number he can give his bank to research the refund.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International