Beverly Hills Weight Loss Clinics

Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $13 was issued back to Mr. [redacted]’s [redacted] account on October 30th and should post on his next credit card statement if not already.
Our customers are very important to us and we regret to hear of situations that...

cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Shalon L[redacted], our President for our Jacksonville, FL Regional Office, followed up on the information Ms. [redacted] provided. She advised our office she spoke to Ms....

[redacted] on October 5th and received a screen shot of her bank information and in turn fixed her account. Ms. L[redacted] also added a free month to the unit for the inconvenience she experienced and advised her she could also pay online at uhaul.com. Ms. L[redacted] left a message for Ms. [redacted] on October 6th with her cell phone number in case Ms. [redacted] had other concerns. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Dear Ms. N[redacted],Thank you for your response. I apologize but I must reject your response to my complaint for the following reasons.First, I had no reason to take my car to a Uhaul dealer for an intermittently working brake light and blinker. There was no reason for me assume the malfunctioning brake light and blinker light had anything to do with the improper trailer hitch wiring by Uhaul until a mechanic diagnosed this. Once he did, I immediately brought this to Uhaul's attention.Second, I am unsure as to which 'box' you are referring to, and kindly request that you explain further. The receipt I have asked Uhaul to reimburse is for the mechanic's labor for disassembling the wiring assembly to the hitch so that my brake light and blinker light would function properly so I would not get pulled over and ticketed. At present, the wiring to the hitch originally installed by Uhaul is dangling from my vehicle and not attached to anything. I apologize for not being more clear in my initial letter to your company. I would really appreciate it if Uhaul would kindly reimburse me for the mechanics labor @ $115 for diagnosing and disassembling the faulty wiring so that my brake and blinker would work properly, and I would like Uhaul to properly assemble the wiring to the hitch so that when I attach a trailer to my vehicle again, I have a properly functioning assembly that does not affect my brake and blinker lights. Please reach out to me with further questions. I have provided the mechanic receipt for $115, and I would like to schedule a visit to Uhaul closest to my home in San Mateo county, California. Thank you Ms. N[redacted]. Kindest Regards,[redacted]

August 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our President for our West Texas Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he has not been able to reach Mr. [redacted]...

by phone at the telephone number listed.  An email was sent requesting a telephone number so Mr. [redacted] can personally speak to Mr. [redacted] to obtain more details on the situation he experienced.  Mr. [redacted] also advised our office he would follow up with our GM at the location involved.  We want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.  He hopes to hear back from Mr. [redacted] if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Patrick K[redacted] has never contacted me. The audio at the beginning of the initial call to the regional office was edited out. These individuals have placed me on speaker phone without notification numerous times and have no accountability.

October 6, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. Pettit.Erika Ar[redacted], our Traffic Manager for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she left a...

message for Mr. [redacted] to contact her back and also issued him a refund for the $50 Reservation Guarantee Fee.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

June 19, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Chris L[redacted], our President for our East Central Colorado Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:[redacted],...

I wanted to reach out to you again today. I have left a fairly brief message. I have made sure that you will be getting your 50$ reservation guarantee with 10 days. If you do not see it credited by the 20th, please get it contact with me. I have also emailed you a 100$ gift certificate that can be used on any products or services we offer (aside from a rental deposit). It can be used upon return of an in-town rental and the deposit refunded to you however. I am truly sorry that we as team have made your move more stressful. I do know that even these things don't help much in your current situation. But, I can hope that you can take this a goodwill offering. Chris L[redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

December 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: 7[redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our Phoenix Metro Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he has corresponded with Ms. [redacted] by email and...

responded with his resolution to each of her questions. Along with waiving the $216 charge to unload the truck, he also would like to waive the fuel fee of $105.50. As we value Ms. [redacted] as a customer, Mr. [redacted] offered her a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. He requested she advise him of what credit card he can issue the refund to as well as the email address to send the VIP Certificate. Mr. [redacted] offered his apology in his email to Ms. [redacted] and looks forward to hearing back from her soon.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he contacted Ms. [redacted] and...

left her a message explaining a full refund for her rental had been issued due to the breakdown she experienced.  A refund for $94.50 was issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

September 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]  Cal [redacted], our President for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr....

[redacted] on or about August 24th.  Mr. [redacted] was going to the U-Haul location on August 26th to make sure he had the correct key and if not, Mr. [redacted] explained he would provide a new lock at no charge. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I do not accept this as complete. My initial quote was $241 for a 20' truck out of Theodore, AL  and an auto transport for $59.99. Since this truck was unavailable and I had to travel 60 miles away to pick up a truck from D'Iberville, MS, I was re-quoted for a 17' truck at $201 and an auto transport at $59.99. In route I called to make sure that it would be waiting for me and was not available either, so then I was told that I would be getting a free upgrade to a 26' truck and it along with my auto transport would be waiting in Biloxi, MS at $274. This was not a free upgrade for a much larger truck than I reserved initially, and within this price it did not include the auto transport, which was not included in the information presented to me via traffic, that this free upgrade was not including the auto transport, which was more expensive than its initial quote also, and I have a difficult time accepting that a 17' foot truck is more expensive than the 20' truck I initially reserved. I am not seeking a full refund by any means, I am only wanting back the money I was not quoted and then told I would be able to resolve later but was unable to get anyone on the phone after trying several times over the course of three weeks, also leaving time for someone to contact me. I am not as readily available now to discuss things by phone, as I have began graduate school and my daily schedule is loaded, which was why I attempted to resolve this before I began, knowing it would be this way.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I refused the $50 credit to the uhal store because I dont need it. If it was $1000 I would reject it its no good to me. It would be nice to have a $50 refund towards the truck that I overpaid for and filled when I braught it back and was charged to fill it again.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have yet to receive reimbursement and have contacted the LA office at ###-###-#### about the reimbursement but have yet to hear back.I've also contacted the appropriate regional CA office at ###-###-#### and spoke with [redacted] today (6/19), who was looking into the reimbursement process and said she would call with details.I look forward to receiving the reimbursement, which would be a positive step forward.
Regards,
[redacted]

Hi, every month when I try to login and pay my bill, the system is glitchy, and sometimes will not allow me to pay the bill. I have tried the past two days to login, and it takes me back to the main U-haul account page. When I hit, "storage accounts" to pay my bill, I get redirected back to the main account page. I called U-haul at ###-###-#### and spoke to two different people, one of which was Cheryl, and I was told that they are having "system issues". She provided me with another "temporary" website to use to pay my bill. However, I was charged a $15 late fee in the interim. How can I be charged a late fee when their system is currently broke, and I wasn't able to pay my bill. U-Haul also will start sending notices out after being late 2 days to my reference person on file. This is a very POOR business practice. They have no right after a bill being 2-3 days late to send any notice out to a reference instead of trying to contact me first. Most business give a grace period before charging late fees. The only thing they do is send an email to you stating that you owe a late fee. When you call the number listed, it takes you to a general customer service line and not the facility where your stuff is located. My account is under my maiden name: [redacted] I want my late fee refunded. I had issues in the past with this very same thing, was told I was refunded the money, never was, and I had to file a Revdex.com complaint in order to get my issues taken care of. They have very poor customer service. Here a couple of months later, I am facing the same exact issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Althea B[redacted]

May 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our Atlantic Canada Regional Office, reviewed the recent information from Mr. [redacted].  She informed our office, as relayed in my previous response, Mr. [redacted] needs to contact the claims department at ###-###-#### to pursue his claim.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

January 10, 2018   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. Garcia.   Constance T[redacted], our Traffic Manager for our North Shore Chicago Regional Office, followed up on the information Mr. Garcia provided.  She informed our office...

she spoke to Mr. Garcia and addressed his concerns.  As we value Mr. Garcia as a customer, Ms. T[redacted] sent him an $85 VIP Certificate along with a separate email confirming our position.  The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 6, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Scott P[redacted], our Area Field Manager for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr. [redacted] provided and sent him the...

following email in response: Upon investigating this claim, no mirror was missing at the return and no other issues found with truck. I had the drop off location test drive and inspect. As I do appreciate your business and am issuing you a $20 VIP as customer goodwill that can be used at all UHaul locations for any service we provide. Again, thank you for your business.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   John L**, a Customer Service Senior Agent, followed up on the information Ms. [redacted] provided and sent him the following email in response: Hi [redacted], This is John L** with...

U-Haul customer service. I tried to reach you by phone but there was no answer at the time so I left a voice mail. The number you provided in the Revdex.com letter was for a college office and I did not have you extension. We look forward to discussing the matter further with you. Feel free to reply to this email with a good time and way to reach you or we can communicate via email if you would prefer. Thank you.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 8, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Juan N[redacted], our GM for our U-Haul of Perrine, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and advised him of...

a refund for $393.09 as requested.  He should receive the check within the next 10 business days.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...