Beverly Hills Weight Loss Clinics

June 16, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. D[redacted].   Amy S[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. D[redacted] provided.  She informed our office she spoke to...

Ms. D[redacted] on June 10th and advised her of a refund for $125 she issued back to her [redacted] account.  The refund should post on her next credit card statement.  Ms. D[redacted] relayed her satisfaction for the resolution.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria Palmisano Executive Assistant U-Haul International

Thank you for your concern for our customer Mr. [redacted].Our records indicate two separate checks, each for $150, were issued to Mr. [redacted] on September 23rd as an adjustment for the two breakdowns he incurred with the U-Haul equipment. Mr. [redacted] will also be faxing over his airline ticket and...

phone bill for reimbursement of half the airline ticket and roaming charges during his breakdowns.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

June 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Rod B[redacted], our President for our Orlando Regional Office, followed up on the information Mr. [redacted] provided. He informed our office, because of the age of the issue and...

because Mr. [redacted] did not return to U-Haul for a repair, he has denied the claim. He explained the warranty that may have existed only covers repairs done by U-Haul, not those of the dealership. Mr. B[redacted] spoke to Mr. [redacted] and relayed his resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

March 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Frank Smith, our Executive Assistant for our Western Michigan Regional Office, reviewed Mr. [redacted]’s recent comments.  He informed our office they stand by their original decision. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

January 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Our South Carolina Regional Office followed up on the information Mr. [redacted] provided and requested a check for $1,223.27 to be issued to him.  The check was mailed on January...

17th and should be received within 10 business days. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted] concerns to our office.
Both [redacted], our Executive Assistant for our Cleveland Regional Office, and [redacted], our GM for our U-Haul Moving and Storage at Clark Ave., followed up on the information...

Mr. [redacted] provided. When Mr. [redacted] attempted to rent a U-Haul truck, we found there was a match on the information he provided with a [redacted], who is currently on E-Alert for non-payment of several contracts. Mr. [redacted] is associated with [redacted], Inc and owes over $600 in unpaid rental fees. Because of the match, Mr. [redacted] has now been linked to the E-Alert file we have on Mr. [redacted] and [redacted], Inc. Please be advised we are not holding Mr. [redacted] liable for the debt, however, until the debt is paid in full, he will not be able to rent from U-Haul.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

December 30, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Brooklyn, Queens, Staten Island Regional Office, reviewed the recent comments from Ms. [redacted]. When her office did not hear back from Ms. [redacted] from the previous contact on December 19th, a refund for the offer of $150 was issued on December 23rd. They still have no record of hearing back from Ms. [redacted]. The refund was issued back to her [redacted] Card account and should post on her next credit card statement. Please be advised our decision in the matter remains the same.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

January 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customers [redacted] and [redacted].
Please be advised that all funds for the service provider have been released to them. If for any reason our customer feels unsafe with the service provider, the best method for them is to contact local authorities. Ms. [redacted] and Mr. [redacted] would need to pursue the service provider directly for resolution.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has performed this action and I consider this complaint resolved.
Regards,
[redacted]

September 12, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Phillipp Wobig, our Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information Mr. [redacted] provided.  He...

advised our office he spoke to Mr. [redacted] and offered his apology for the delay and issued him a refund for $32.05.  The refund should post on his next [redacted] credit card statement.  Mr. Wobig explained two contracts were closed instead of modifying the first contract, which caused the two charges for $32.05.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I do not accept there apolgoy at all. It is very easy for them with several works in and out of a truck and with what they pay them to easily take a purse. this wasnt a normal Walmart purse this was a [redacted] purse my husband bought for our anniversary. The movers and my husband all have said the last place they seen it was in the front floor of the UHAUL... Of course if someone took it like they are going to actually admit to it thats close to $225 purse and had around $70 in cash.... I should of know this would of been a typical response. I would like all interactions with Uhaul in email or writing.

December 16, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Virly W[redacted], our Executive Assistant for our Central Georgia Regional Office, reviewed Ms. [redacted]’s recent comments.  She informed our office she spoke to Ms. [redacted] and explained she had not received the photos.  Ms. [redacted] stated she would be taking her vehicle to a shop for an estimate and will take U-Haul to court.  Ms. W[redacted] relayed, without the photos of the hitch, she could not determine if the hitch was installed poorly.  She asked Ms. [redacted] if she could have the shop or herself take photos and forward them to her for review.  Ms. [redacted] refused.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I did receive the refund and the additional $150 credit from Uhaul and the voice mail.  I am very happy with their response and wish to resolve the complaint.  
Regards,
Becky L[redacted]

Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our President for our Oklahoma Regional Office, followed up on the information Mr. [redacted] provided. He assured our office Mr. [redacted] would be contacted and a refund issued as required.
Our customers are...

very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

It doesn't solve the problem. I got another letter stating I owe $698 and they just sold the unit 6 months after the fact.I guess thats how they make money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The rep that I spoke to in Greensboro was aware that the rental agreement needed to be changed when I spoke with him on the 5th. He did not state that the vehicle would be repo'd with my items. He said they would make the changes when the vehicle was returned that evening which was a lie. This company os now Charging me outrageously because of their lies!
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

January 5, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Illinois Regional Office, reviewed Ms. [redacted]’ recent comments to your office and sent her the following email in response:
Good afternoon [redacted]. Once again I have gone back and read your initial letter as well as all the notes on your contracts. I then requested every conversation you had with our corporate office be reviewed by their supervisors. The supervisors listened to every call you made to the Customer Service Department. Not once in all the calls did anyone tell you that the equipment will be delivered to Peoria for you. In fact they all have scripts they read to every customer explaining policy and procedure to our customers. In fact the one agent asked you several times to get your credit card to get everything reserved for you but you stated you needed to go over it with your husband and that you were going to reserve it online. As like all our rentals when you reserve online it does tell you that you may have to travel if the equipment you are requesting is not available in your preferred location, that you must check the box understanding this. It will not let you proceed with out checking it. When the reservation is made it goes to our Customer Service Dept, they then route it to the closest Marketing Company Traffic Department to your preferred pickup location. Then they send it to the closest location that has your preferred equipment. If they do not have what you need they contact customer with what they have and or where the next closest location that has, in your case Bloomington was next closest with your 2nd ubox. At no point did anyone tell you they would be delivered to Peoria, at no point did anyone say we would get them to you, the reason being is we have no way to do that. They cannot nor will they tell a custoemr this as it is untrue. RM [redacted] and Traffic Control Manager [redacted] told you the truth on every phone call they had with you. They did not talk over you, they did not yell at you, they told you that calling customer service is not going to make a ubox appear any closer that there is no way to go get them. We do not operate that way. My Company President [redacted] was a part of this the day this went down, he was right there when [redacted] was speaking to you as well as in the same room when you spoke with [redacted]. He reviewed everything at that time and further instructed them that the closest was in Bloomington, that the customer would have to travel and no discounts due nor warranted. He read the first letter from the Revdex.com as well as this most recent. He still stands on principal, no refund due nor warranted. Policy was followed, nobody told you what you claim. He is standing his ground on principal on this. Thank you [redacted]
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Northern Virginia Regional Office, reviewed the recent information Mr. [redacted] relayed to your office.  He advised our office he is willing to refund Mr. [redacted] for the balance of the trailer rental along with reimbursement for his extra motel and meal expense for the day the incident occurred.  If Mr. [redacted] cannot provide original receipts, Mr. [redacted] will accept a copy of his credit card statement showing these charges.  Mr. [redacted] can be reached at ###-###-#### or direct at ###-###-#### as well as [redacted]@uhaul.com.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

December 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at Northeast Expressway, followed up on the information Mr. [redacted] provided. Mr. Smith informed our office that Mr. [redacted] relayed to...

him that he did not refuel the fuel tank when he dropped the truck off and explained the fuel charge is valid.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International