Beverly Hills Weight Loss Clinics

Ms. Garcia,My name is [redacted], complaint number is [redacted]. I am contacting you regarding the above referenced complaint against UHaul. I just spoke with [redacted], the regional representative, who informed me that according to my reservation, the location I reserved was only a preference. As you can see in the e-mail I received from UHaul confirming my reservation, it says this is a guaranteed reservation, and that UHaul will arrange the equipment at the most convenient location. Ms. [redacted] told you that she called and left me a voicemail; I never received a voicemail, I only knew she called because of the e-mail I received from the Revdex.com. At that point, I [redacted] some numbers from missed calls I had and figured out which one was UHaul. Due to the holidays and my work schedule, it took a while for me to be able to get in touch with her.  I made this reservation on September 26 for a December 1 move. They had plenty of time to ensure the equipment would be available. I budgeted $200 for a moving truck, because my truck was quoted at $170. On November 30, I was told that I would have to drive an hour to pick up my truck, and that it would not be available until 12pm. I had originally made the reservation for 9am, so had movers booked at 10am. According to the attached e-mail from UHaul, this was a guaranteed reservation, not a preference as [redacted] claims. I ended up having to pay $430 to book a moving truck at the last minute from another company, which I'm sure was so expensive because I was booking a truck with less than 24 hours notice.  I am asking to be compensated for the difference, as UHaul guaranteed this truck for me and because they did not fulfill this guarantee, I had no choice but to book another company at the last minute. The $50 they gave me is a slap in the face, as I spent over $200 more to get a truck for my moving day and the amount of stress it caused. [redacted] was stressing that in the e-mail that I received when I booked the truck, it said that my location and time were "preferred" rather than guaranteed, which is completely inaccurate. She apologized that I was inconvenienced, but this was more than being inconvenienced; this was completely impossible.So far, nothing has been done, as UHaul continues to insist that all of my reservation details were preferences, rather than an actual reservation. I hope that upon review of this e-mail, you see that this was more than a preference, this was a guarantee that UHaul did not fulfill.  Thank you for you time. [redacted]

March 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Summer R[redacted], our GM at U-Haul of North Federal, reviewed Mr. [redacted]’s recent comments and sent him the following email in response: You had the option to bring the car back to my location and the same person that went through it in Boulder would have been the one to go through it at my location but YOU wanted to take it to Boulder because you said you live there and it was much more convenient. I just spoke with Mauricio and he said at most it was about an hour so I'm not sure how you wasted half a day. As for the broken plastic, Mauricio also stated there was NOTHING broken so I'm considering this issue closed. Thank you   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Hello,I received an email from Joseph Jaime with a screenshot showing that the U-Box had a dispatch date and time of 2016 December 16 at 14h24.  This date and time are irrelevant to my complaint, which involves the U-Box delivery to me and its loading, which took place on December 13.I attach a summary of the delivery and loading order to this email.Regards,[redacted]

May 27, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   James M[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office they attempted...

to speak to Mr. [redacted] to offer a personal apology but the call went to his voicemail.  A message was left explaining a refund for the $50 Reservation Guarantee Fee along with a call back number.  Mr. M[redacted] assured our office appropriate action to correct future interactions will be taken with the employee involved.  The refund should post on Mr. [redacted]’s next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 8, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Juan N[redacted], our GM for our U-Haul of Perrine, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and advised him of...

a refund for $393.09 as requested.  He should receive the check within the next 10 business days.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

August 19, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. P[redacted].   Michelle D[redacted], our Traffic Manager for our Portland Regional Office, followed up on the information Mr. P[redacted] provided and sent the following email in response:...

Dear Mr. P[redacted], please accept my apologies that we did not meet your expectations by having your boxes in the truck when you picked it up. I have refunded your card for the purchase. if you have any other questions don't hesitate to contact me. Have a great week.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 21, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Sharon B[redacted], our Executive Assistant for our Mississippi Reginal Office, followed up on the information Ms. [redacted]’ provided.  She informed our office she spoke...

to Ms. [redacted] and discussed her concerns.  Ms. B[redacted] offered her apology for the inconvenience she experienced and offered to send her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We incurred additional expenses, stress and inconvenience as a result of Uhaul's inability first to deliver to the proper island, then secondly, failure to take ownership of having it delivered to the right place, and third the prolonged delay in getting this resolved (Uboxes arrived in Maui on November 13, and we finally we're able to get possession on December 16th.  Even allowing for reasonable delays (original delivery date was to November 26th), it is ridiculous that Uhaul acted in the way they did.  It took many phone calls, emails and texts to get this resolved. It was only after I hired a third party mover to assist me that I was able to "liberate" our belongings directly at the harbor.  Throughout all of this, Uhaul demonstrated a lack of responsibility. What I want is for Uhaul to compensate us $580 for the additional cost of hiring a mover.  The Royal Hawaiian solution they proposed was not tenable as Royal Hawaiian had neither the means nor the desire to assist us.
Regards,
[redacted]

April 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   John L**, a Customer Service Senior Agent, followed up on the information Ms. [redacted] provided and sent him the following email in response: Hi [redacted], This is John L** with...

U-Haul customer service. I tried to reach you by phone but there was no answer at the time so I left a voice mail. The number you provided in the Revdex.com letter was for a college office and I did not have you extension. We look forward to discussing the matter further with you. Feel free to reply to this email with a good time and way to reach you or we can communicate via email if you would prefer. Thank you.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 20, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Dominic C[redacted], our President for our South Philadelphia Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office multiple letters were sent to Ms. [redacted] regarding upcoming rent increases. He mentioned they received no return mail or notices of a wrong address from the post office. When Mr. C[redacted] attempted to speak to Ms. [redacted], she relayed she could not speak to him. Please be advised, our decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

September 23, 2016   Revdex.com ID#: [redacted] U-**ul Ref#: [redacted]   T**nk you for your concern for our customer Mr. **.   Michelle B[redacted], our President for our Vancouver and Vancouver Island Regional office, followed up on the information Mr. ** provided.  She informed our office,...

after reviewing the picture of the damage caused to the U-**ul Cargo Van, she concluded there would **ve been no way the damage would **ve been missed when a walk around was done before Mr. ** left the lot and t**t a refund will not be issued.   Our customers are very important to us and we regret to hear of situations t**t cause problems for them. T**nk you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-**ul International

February 27, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Clint S[redacted], our GM for our U-Haul Moving and Storage at Statesville Road, followed up on the information Ms. [redacted] provided.  He informed our office he issued a...

refund for the $50 Reservation Guarantee Fee back to her [redacted] account and left a message offering his apology for the inconvenience she experienced.  The refund should post on Ms. [redacted]’s next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com   I thank the Agency for investigating our concerns. In regards to the responses filed by the U-Haul Corporation, I have the following concerns: 1.       At no time did we receive any form of written correspondence or phone call stating our appointment time had changed. We have proof, via home and cell phone call logs, e-mail that this was attempted, does U-Haul?; 2.       At no time did I curse at anyone. I have two witnesses to that effect. The Manager of the store hung up on me. He was blaming the assistant manager for rescheduling the appointment and not himself. I did explain this to the assistant, and he denied it. I ask that U-Haul provide assertions that I swore at them via means other than their words since I can; 3.       In terms of our written contract and appointment time. Since they could not provide any documentation that they had contacted us to reverse their WRITTEN confirmation of the appointment, it should have been honored, not CANCELLED. We had personally verified this appointment with the manager two days before the scheduled appointment per my original complaint. This was not addressed in the “investigation” by U-Haul officials; 4.       At no time did U-Haul officials contact me during their investigation of the incident. Is an “investigation” thorough if the complaining parties’ viewpoints are not taken into consideration?; 5.       I have filed a complaint with the Missouri Attorney General’s Office for further investigation. It is hoped they will have more legal recourses to address this situation, prompting a more thorough response from the U-Haul corporation; 6.       Thank you for allowing some leeway in responding to these concerns since we just returned from vacation on 5-24-16; 7.       We have documentation for installation costs and for the hitch installed if needed.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Trey B[redacted], our President for our East Central Colorado Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he attempted...

to contact Mr. [redacted] and left a message for a return call.  When they spoke on June 11th, Mr. B[redacted] explained Mr. [redacted] didn’t request a refund during their conversation and in fact thanked Mr. B[redacted] at the end of the call.  He will discuss the issue when he hears back if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 29, 2015
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Chicago South and SW Suburbs Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she left a message for Ms. [redacted] as well as sent her an email...

offering her apology and requesting a return call but has not heard back. Ms. Lott would like the opportunity to personally address Ms. [redacted]’s concerns. She can be reached toll free at ###-###-#### Monday through Friday, 9:00 am until 4:00 pm.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 2, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $331.25 was issued back to the credit card listed on the contract on June 18, 2015. The refund should post on his next credit card statement.
Our...

customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have yet to receive reimbursement and have contacted the LA office at ###-###-#### about the reimbursement but have yet to hear back.I've also contacted the appropriate regional CA office at ###-###-#### and spoke with [redacted] today (6/19), who was looking into the reimbursement process and said she would call with details.I look forward to receiving the reimbursement, which would be a positive step forward.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I refused the $50 credit to the uhal store because I dont need it. If it was $1000 I would reject it its no good to me. It would be nice to have a $50 refund towards the truck that I overpaid for and filled when I braught it back and was charged to fill it again.
Regards,
[redacted]

August 25, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Mrs. [redacted] concerns to our attention.[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Mrs. [redacted] provided and sent her the following in response:Dear [redacted], I...

would like to thank you for bringing your situation to our attention.It is always U-Haul’s intention to offer the best product and service. We do, however, have customers who are not satisfied with our services. We have carefully reviewed your transaction. The Glenshaw location did have signed authorization to collect the charges due, in the form of a signed rental agreement in your name. The equipment was returned after hours on 07/22/15 and final total charges were calculated upon opening of business the following morning. A promissory note was created to settle the unpaid balance and payment was finally collected on 08/04/15 as authorized and agreed to per the rental agreement. Your charges appear to be correct based on fuel levels and mileage at dispatch and return. There is a 30.00 fee associated with the promissory note that I have credited back to your account as a gesture of good will. We do, as a company, stand by our people and service.Sincerely,[redacted]U-Haul Co. of PittsburghOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International