Revdex.com I thank the Agency for investigating our concerns. In regards to the responses filed by the U-Haul Corporation, I have the following concerns: 1. At no time did we receive any form of written correspondence or phone call stating our appointment time had changed. We have proof, via home and cell phone call logs, e-mail that this was attempted, does U-Haul?; 2. At no time did I curse at anyone. I have two witnesses to that effect. The Manager of the store hung up on me. He was blaming the assistant manager for rescheduling the appointment and not himself. I did explain this to the assistant, and he denied it. I ask that U-Haul provide assertions that I swore at them via means other than their words since I can; 3. In terms of our written contract and appointment time. Since they could not provide any documentation that they had contacted us to reverse their WRITTEN confirmation of the appointment, it should have been honored, not CANCELLED. We had personally verified this appointment with the manager two days before the scheduled appointment per my original complaint. This was not addressed in the “investigation” by U-Haul officials; 4. At no time did U-Haul officials contact me during their investigation of the incident. Is an “investigation” thorough if the complaining parties’ viewpoints are not taken into consideration?; 5. I have filed a complaint with the Missouri Attorney General’s Office for further investigation. It is hoped they will have more legal recourses to address this situation, prompting a more thorough response from the U-Haul corporation; 6. Thank you for allowing some leeway in responding to these concerns since we just returned from vacation on 5-24-16; 7. We have documentation for installation costs and for the hitch installed if needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The rep that I spoke to in Greensboro was aware that the rental agreement needed to be changed when I spoke with him on the 5th. He did not state that the vehicle would be repo'd with my items. He said they would make the changes when the vehicle was returned that evening which was a lie. This company os now Charging me outrageously because of their lies!
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
November 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Field Manager for our Tidewater Regional Office, reviewed the recent comments from Mr. [redacted]. He informed our office he left a message for Mr. [redacted] requesting a call back in order to address his concerns. He relayed the VIP Certificate is still valid. He hopes to hear back from Mr. [redacted] soon.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
April 29, 2015
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Chicago South and SW Suburbs Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she left a message for Ms. [redacted] as well as sent her an email...
offering her apology and requesting a return call but has not heard back. Ms. Lott would like the opportunity to personally address Ms. [redacted]’s concerns. She can be reached toll free at ###-###-#### Monday through Friday, 9:00 am until 4:00 pm.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our President for our Oklahoma Regional Office, followed up on the information Mr. [redacted] provided. He assured our office Mr. [redacted] would be contacted and a refund issued as required.
Our customers are...
very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 19, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. P[redacted]. Michelle D[redacted], our Traffic Manager for our Portland Regional Office, followed up on the information Mr. P[redacted] provided and sent the following email in response:...
Dear Mr. P[redacted], please accept my apologies that we did not meet your expectations by having your boxes in the truck when you picked it up. I have refunded your card for the purchase. if you have any other questions don't hesitate to contact me. Have a great week. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Northern Virginia Regional Office, reviewed the recent information Mr. [redacted] relayed to your office. He advised our office he is willing to refund Mr. [redacted] for the balance of the trailer rental along with reimbursement for his extra motel and meal expense for the day the incident occurred. If Mr. [redacted] cannot provide original receipts, Mr. [redacted] will accept a copy of his credit card statement showing these charges. Mr. [redacted] can be reached at ###-###-#### or direct at ###-###-#### as well as [redacted]@uhaul.com.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
I DID NOT receive a call from ANYONE...I did all of the calling!!! I left message for Miguel, HE NEVER CALLED BACK!! I poke with a gentleman named Brandon, whom over talked me, assuming he new the nature of the problem and could solve it! He called me back & said they would refund my $2.19 back to my account but now I need to show proof that it put my account in the negative. I'm not trying to con anyone out of a simple $35 that's not going to make me nor break me!!! I didn't want to argue with him, so I decided to try and resolve the whole issue through Revdex.com! And Uhaul NEVER refunded even yhe $2.19!
May 27, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. James M[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Mr. [redacted] provided. He informed our office they attempted...
to speak to Mr. [redacted] to offer a personal apology but the call went to his voicemail. A message was left explaining a refund for the $50 Reservation Guarantee Fee along with a call back number. Mr. M[redacted] assured our office appropriate action to correct future interactions will be taken with the employee involved. The refund should post on Mr. [redacted]’s next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 12, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Phillipp Wobig, our Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information Mr. [redacted] provided. He...
advised our office he spoke to Mr. [redacted] and offered his apology for the delay and issued him a refund for $32.05. The refund should post on his next [redacted] credit card statement. Mr. Wobig explained two contracts were closed instead of modifying the first contract, which caused the two charges for $32.05. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 27, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Clint S[redacted], our GM for our U-Haul Moving and Storage at Statesville Road, followed up on the information Ms. [redacted] provided. He informed our office he issued a...
refund for the $50 Reservation Guarantee Fee back to her [redacted] account and left a message offering his apology for the inconvenience she experienced. The refund should post on Ms. [redacted]’s next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 2, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to Mr. [redacted] and advised him of a refund for $289.94 back to his credit card along with a $50 VIP Certificate in the hopes he will allow U-Haul to redeem itself in the future. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Ms. [redacted] assured our office the issue would be addressed with our GM involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
March 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Summer R[redacted], our GM at U-Haul of North Federal, reviewed Mr. [redacted]’s recent comments and sent him the following email in response: You had the option to bring the car back to my location and the same person that went through it in Boulder would have been the one to go through it at my location but YOU wanted to take it to Boulder because you said you live there and it was much more convenient. I just spoke with Mauricio and he said at most it was about an hour so I'm not sure how you wasted half a day. As for the broken plastic, Mauricio also stated there was NOTHING broken so I'm considering this issue closed. Thank you We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 2, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $331.25 was issued back to the credit card listed on the contract on June 18, 2015. The refund should post on his next credit card statement.
Our...
customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has performed this action and I consider this complaint resolved.
Regards,
[redacted]
October 3, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Will P[redacted], our Executive Assistant for our Boston Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to...
Ms. [redacted] and discussed her concerns. He relayed Ms. [redacted] has not been able to take her belongings out of her U-Boxes because she hasn’t paid for the shipping and Ms. [redacted] doesn’t feel she should be responsible for paying any portion of her bill. Mr. P[redacted] attempted to resolve her concerns by offering some type of adjustment, however, Ms. [redacted] will not accept anything unless she is left with a zero balance, which is something we cannot do. He was sorry he could not reach an amicable resolution. Ms. [redacted] stated she would be contacting an attorney. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
It doesn't solve the problem. I got another letter stating I owe $698 and they just sold the unit 6 months after the fact.I guess thats how they make money.
August 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Northwest Colorado Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she issued a refund for...
$122.16 back to Mr. [redacted]’s [redacted] account as an adjustment on his rental. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at [redacted]. in [redacted], CO, followed up on the information Mr. [redacted] provided. He informed our office he issued a refund for...
$48.63 back to Mr. [redacted]’s Master Card account. This amount included a refund for fuel, truck rental, utility dolly, furniture pads and tax. The refund should post on his next credit card statement. Mr. [redacted] also mentioned he helped Mr. [redacted], therefore, is familiar with his rental.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com I thank the Agency for investigating our concerns. In regards to the responses filed by the U-Haul Corporation, I have the following concerns: 1. At no time did we receive any form of written correspondence or phone call stating our appointment time had changed. We have proof, via home and cell phone call logs, e-mail that this was attempted, does U-Haul?; 2. At no time did I curse at anyone. I have two witnesses to that effect. The Manager of the store hung up on me. He was blaming the assistant manager for rescheduling the appointment and not himself. I did explain this to the assistant, and he denied it. I ask that U-Haul provide assertions that I swore at them via means other than their words since I can; 3. In terms of our written contract and appointment time. Since they could not provide any documentation that they had contacted us to reverse their WRITTEN confirmation of the appointment, it should have been honored, not CANCELLED. We had personally verified this appointment with the manager two days before the scheduled appointment per my original complaint. This was not addressed in the “investigation” by U-Haul officials; 4. At no time did U-Haul officials contact me during their investigation of the incident. Is an “investigation” thorough if the complaining parties’ viewpoints are not taken into consideration?; 5. I have filed a complaint with the Missouri Attorney General’s Office for further investigation. It is hoped they will have more legal recourses to address this situation, prompting a more thorough response from the U-Haul corporation; 6. Thank you for allowing some leeway in responding to these concerns since we just returned from vacation on 5-24-16; 7. We have documentation for installation costs and for the hitch installed if needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The rep that I spoke to in Greensboro was aware that the rental agreement needed to be changed when I spoke with him on the 5th. He did not state that the vehicle would be repo'd with my items. He said they would make the changes when the vehicle was returned that evening which was a lie. This company os now Charging me outrageously because of their lies!
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
November 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Field Manager for our Tidewater Regional Office, reviewed the recent comments from Mr. [redacted]. He informed our office he left a message for Mr. [redacted] requesting a call back in order to address his concerns. He relayed the VIP Certificate is still valid. He hopes to hear back from Mr. [redacted] soon.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
April 29, 2015
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Chicago South and SW Suburbs Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she left a message for Ms. [redacted] as well as sent her an email...
offering her apology and requesting a return call but has not heard back. Ms. Lott would like the opportunity to personally address Ms. [redacted]’s concerns. She can be reached toll free at ###-###-#### Monday through Friday, 9:00 am until 4:00 pm.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our President for our Oklahoma Regional Office, followed up on the information Mr. [redacted] provided. He assured our office Mr. [redacted] would be contacted and a refund issued as required.
Our customers are...
very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 19, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. P[redacted]. Michelle D[redacted], our Traffic Manager for our Portland Regional Office, followed up on the information Mr. P[redacted] provided and sent the following email in response:...
Dear Mr. P[redacted], please accept my apologies that we did not meet your expectations by having your boxes in the truck when you picked it up. I have refunded your card for the purchase. if you have any other questions don't hesitate to contact me. Have a great week. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Northern Virginia Regional Office, reviewed the recent information Mr. [redacted] relayed to your office. He advised our office he is willing to refund Mr. [redacted] for the balance of the trailer rental along with reimbursement for his extra motel and meal expense for the day the incident occurred. If Mr. [redacted] cannot provide original receipts, Mr. [redacted] will accept a copy of his credit card statement showing these charges. Mr. [redacted] can be reached at ###-###-#### or direct at ###-###-#### as well as [redacted]@uhaul.com.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
I DID NOT receive a call from ANYONE...I did all of the calling!!! I left message for Miguel, HE NEVER CALLED BACK!! I poke with a gentleman named Brandon, whom over talked me, assuming he new the nature of the problem and could solve it! He called me back & said they would refund my $2.19 back to my account but now I need to show proof that it put my account in the negative. I'm not trying to con anyone out of a simple $35 that's not going to make me nor break me!!! I didn't want to argue with him, so I decided to try and resolve the whole issue through Revdex.com! And Uhaul NEVER refunded even yhe $2.19!
May 27, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. James M[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Mr. [redacted] provided. He informed our office they attempted...
to speak to Mr. [redacted] to offer a personal apology but the call went to his voicemail. A message was left explaining a refund for the $50 Reservation Guarantee Fee along with a call back number. Mr. M[redacted] assured our office appropriate action to correct future interactions will be taken with the employee involved. The refund should post on Mr. [redacted]’s next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 12, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Phillipp Wobig, our Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information Mr. [redacted] provided. He...
advised our office he spoke to Mr. [redacted] and offered his apology for the delay and issued him a refund for $32.05. The refund should post on his next [redacted] credit card statement. Mr. Wobig explained two contracts were closed instead of modifying the first contract, which caused the two charges for $32.05. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 27, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Clint S[redacted], our GM for our U-Haul Moving and Storage at Statesville Road, followed up on the information Ms. [redacted] provided. He informed our office he issued a...
refund for the $50 Reservation Guarantee Fee back to her [redacted] account and left a message offering his apology for the inconvenience she experienced. The refund should post on Ms. [redacted]’s next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 2, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to Mr. [redacted] and advised him of a refund for $289.94 back to his credit card along with a $50 VIP Certificate in the hopes he will allow U-Haul to redeem itself in the future. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Ms. [redacted] assured our office the issue would be addressed with our GM involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
March 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Summer R[redacted], our GM at U-Haul of North Federal, reviewed Mr. [redacted]’s recent comments and sent him the following email in response: You had the option to bring the car back to my location and the same person that went through it in Boulder would have been the one to go through it at my location but YOU wanted to take it to Boulder because you said you live there and it was much more convenient. I just spoke with Mauricio and he said at most it was about an hour so I'm not sure how you wasted half a day. As for the broken plastic, Mauricio also stated there was NOTHING broken so I'm considering this issue closed. Thank you We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 2, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $331.25 was issued back to the credit card listed on the contract on June 18, 2015. The refund should post on his next credit card statement.
Our...
customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has performed this action and I consider this complaint resolved.
Regards,
[redacted]
October 3, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Will P[redacted], our Executive Assistant for our Boston Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to...
Ms. [redacted] and discussed her concerns. He relayed Ms. [redacted] has not been able to take her belongings out of her U-Boxes because she hasn’t paid for the shipping and Ms. [redacted] doesn’t feel she should be responsible for paying any portion of her bill. Mr. P[redacted] attempted to resolve her concerns by offering some type of adjustment, however, Ms. [redacted] will not accept anything unless she is left with a zero balance, which is something we cannot do. He was sorry he could not reach an amicable resolution. Ms. [redacted] stated she would be contacting an attorney. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
It doesn't solve the problem. I got another letter stating I owe $698 and they just sold the unit 6 months after the fact.I guess thats how they make money.
August 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Northwest Colorado Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she issued a refund for...
$122.16 back to Mr. [redacted]’s [redacted] account as an adjustment on his rental. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at [redacted]. in [redacted], CO, followed up on the information Mr. [redacted] provided. He informed our office he issued a refund for...
$48.63 back to Mr. [redacted]’s Master Card account. This amount included a refund for fuel, truck rental, utility dolly, furniture pads and tax. The refund should post on his next credit card statement. Mr. [redacted] also mentioned he helped Mr. [redacted], therefore, is familiar with his rental.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International