Beverly Hills Weight Loss Clinics

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

January 10, 2018   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. Garcia.   Constance T[redacted], our Traffic Manager for our North Shore Chicago Regional Office, followed up on the information Mr. Garcia provided.  She informed our office...

she spoke to Mr. Garcia and addressed his concerns.  As we value Mr. Garcia as a customer, Ms. T[redacted] sent him an $85 VIP Certificate along with a separate email confirming our position.  The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 6, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Scott P[redacted], our Area Field Manager for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr. [redacted] provided and sent him the...

following email in response: Upon investigating this claim, no mirror was missing at the return and no other issues found with truck. I had the drop off location test drive and inspect. As I do appreciate your business and am issuing you a $20 VIP as customer goodwill that can be used at all UHaul locations for any service we provide. Again, thank you for your business.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 3, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Will P[redacted], our Executive Assistant for our Boston Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to...

Ms. [redacted] and discussed her concerns.  He relayed Ms. [redacted] has not been able to take her belongings out of her U-Boxes because she hasn’t paid for the shipping and Ms. [redacted] doesn’t feel she should be responsible for paying any portion of her bill.  Mr. P[redacted] attempted to resolve her concerns by offering some type of adjustment, however, Ms. [redacted] will not accept anything unless she is left with a zero balance, which is something we cannot do.  He was sorry he could not reach an amicable resolution.  Ms. [redacted] stated she would be contacting an attorney.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 16, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she sent Mr. [redacted] an email...

explaining she tried reaching him by phone but found his voice mail was not set up so she could not leave a message. She asked that he call her to discuss the mileage issue.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 26, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer, Ms. [redacted].Leslie B[redacted], our Field Manager for our Miami Regional Office, followed up on the information Ms. [redacted] provided. She informed our office the renting location was a new dealer that...

had only been open for one week. She addressed the situation with the dealer and the dealer was given additional training to ensure proper procedures are being followed locally and prevent the situation from happening again. We appreciate customer feedback as it allows us to realize where corrections are needed and ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Althea B[redacted]

September 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]  Cal [redacted], our President for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr....

[redacted] on or about August 24th.  Mr. [redacted] was going to the U-Haul location on August 26th to make sure he had the correct key and if not, Mr. [redacted] explained he would provide a new lock at no charge. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I do not accept this as complete. My initial quote was $241 for a 20' truck out of Theodore, AL  and an auto transport for $59.99. Since this truck was unavailable and I had to travel 60 miles away to pick up a truck from D'Iberville, MS, I was re-quoted for a 17' truck at $201 and an auto transport at $59.99. In route I called to make sure that it would be waiting for me and was not available either, so then I was told that I would be getting a free upgrade to a 26' truck and it along with my auto transport would be waiting in Biloxi, MS at $274. This was not a free upgrade for a much larger truck than I reserved initially, and within this price it did not include the auto transport, which was not included in the information presented to me via traffic, that this free upgrade was not including the auto transport, which was more expensive than its initial quote also, and I have a difficult time accepting that a 17' foot truck is more expensive than the 20' truck I initially reserved. I am not seeking a full refund by any means, I am only wanting back the money I was not quoted and then told I would be able to resolve later but was unable to get anyone on the phone after trying several times over the course of three weeks, also leaving time for someone to contact me. I am not as readily available now to discuss things by phone, as I have began graduate school and my daily schedule is loaded, which was why I attempted to resolve this before I began, knowing it would be this way.

December 13, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Dominic C[redacted], our President for our South Philadelphia Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he confirmed Ms....

[redacted] was sent a letter regarding the rate increase. He mentioned they take these issues very seriously when storage rates are raised and proper procedures were followed. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International Tell us why here...

August 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Northwest Colorado Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she issued a refund for...

$122.16 back to Mr. [redacted]’s [redacted] account as an adjustment on his rental.  The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

April 14, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Greg H[redacted], our Executive Assistant for our Oklahoma City Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office a refund for...

$585.75 was issued back to his credit card and should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

We have not received any refunds either via mail or to our credit card. I was told that Adam would email me regarding the refund 12 days ago and I have not received any such email either.

May 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our Atlantic Canada Regional Office, reviewed the recent information from Mr. [redacted].  She informed our office, as relayed in my previous response, Mr. [redacted] needs to contact the claims department at ###-###-#### to pursue his claim.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

November 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Field Manager for our Tidewater Regional Office, reviewed the recent comments from Mr. [redacted]. He informed our office he left a message for Mr. [redacted] requesting a call back in order to address his concerns. He relayed the VIP Certificate is still valid. He hopes to hear back from Mr. [redacted] soon.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I DID NOT receive a call from ANYONE...I did all of the calling!!! I left message for Miguel, HE NEVER CALLED BACK!! I poke with a gentleman named Brandon, whom over talked me, assuming he new the nature of the problem and could solve it! He called me back & said they would refund my $2.19 back to my account but now I need to show proof that it put my account in the negative. I'm not trying to con anyone out of a simple $35 that's not going to make me nor break me!!! I didn't want to argue with him, so I decided to try and resolve the whole issue through Revdex.com! And Uhaul NEVER refunded even yhe $2.19!

Hi, every month when I try to login and pay my bill, the system is glitchy, and sometimes will not allow me to pay the bill. I have tried the past two days to login, and it takes me back to the main U-haul account page. When I hit, "storage accounts" to pay my bill, I get redirected back to the main account page. I called U-haul at ###-###-#### and spoke to two different people, one of which was Cheryl, and I was told that they are having "system issues". She provided me with another "temporary" website to use to pay my bill. However, I was charged a $15 late fee in the interim. How can I be charged a late fee when their system is currently broke, and I wasn't able to pay my bill. U-Haul also will start sending notices out after being late 2 days to my reference person on file. This is a very POOR business practice. They have no right after a bill being 2-3 days late to send any notice out to a reference instead of trying to contact me first. Most business give a grace period before charging late fees. The only thing they do is send an email to you stating that you owe a late fee. When you call the number listed, it takes you to a general customer service line and not the facility where your stuff is located. My account is under my maiden name: [redacted] I want my late fee refunded. I had issues in the past with this very same thing, was told I was refunded the money, never was, and I had to file a Revdex.com complaint in order to get my issues taken care of. They have very poor customer service. Here a couple of months later, I am facing the same exact issue.

April 2, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to Mr. [redacted] and advised him of a refund for $289.94 back to his credit card along with a $50 VIP Certificate in the hopes he will allow U-Haul to redeem itself in the future. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Ms. [redacted] assured our office the issue would be addressed with our GM involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

YYes.  but Repwest informed me that it has nothing to do with them due to the fact the insurance only for the car bening towed and equipment not my car that I was towong with that got damaged due to uhaul employ not following safty procedures and I gusse it's up to uhaul if you want to take responsibility and handle it, otherwise I will take legal action.

Thank you for your concern for our customer Mr. [redacted].[redacted], a Senior Customer Service Representative, followed up on the information Mr. [redacted] provided and sent him the following email in response:Hello there Mr. [redacted], We have received your complaint letter regarding your recent rental...

experience (contract [redacted]). I greatly apologize for the troubles you have experienced, I see here you had spoke with quite a few people, and we are working to make sure each of these calls in which a problem occurred is addressed appropriately so we can try to make sure these mistakes don't happen again. While most facilities do accept debit, unfortunately we were not aware that yours did not, and for this I greatly apologize. It is definitely true that we should have this information readily available, but unfortunately we do not. I hope with your complaint soon we can move forward with improving our program to make it easier for our consumers such as yourself. We would like to issue you the 50.00 guarantee, which is our promise to you for not receiving your contracted equipment on time due to mistakes on U-Haul's behalf. I would also like to issue you a gift certificate in the amount of 50.00, which can be used for any future rentals or purchases. We definitely do not like to hear your rental went sour, but we do want you to know that we appreciate you as a customer! Please feel free to respond with an up-to-date address so we can make sure you get the check (Contract shows [redacted], but I did not want to send it to the wrong address on accident). Thank you! [redacted] U-Haul Moving and Storage [redacted] (Option 3 for Customer Service)Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International