Thank you for your concern for our customer Mr. [redacted].[redacted], a Senior Customer Service Representative, followed up on the information Mr. [redacted] provided and sent him the following email in response:Hello there Mr. [redacted], We have received your complaint letter regarding your recent rental...
experience (contract [redacted]). I greatly apologize for the troubles you have experienced, I see here you had spoke with quite a few people, and we are working to make sure each of these calls in which a problem occurred is addressed appropriately so we can try to make sure these mistakes don't happen again. While most facilities do accept debit, unfortunately we were not aware that yours did not, and for this I greatly apologize. It is definitely true that we should have this information readily available, but unfortunately we do not. I hope with your complaint soon we can move forward with improving our program to make it easier for our consumers such as yourself. We would like to issue you the 50.00 guarantee, which is our promise to you for not receiving your contracted equipment on time due to mistakes on U-Haul's behalf. I would also like to issue you a gift certificate in the amount of 50.00, which can be used for any future rentals or purchases. We definitely do not like to hear your rental went sour, but we do want you to know that we appreciate you as a customer! Please feel free to respond with an up-to-date address so we can make sure you get the check (Contract shows [redacted], but I did not want to send it to the wrong address on accident). Thank you! [redacted] U-Haul Moving and Storage [redacted] (Option 3 for Customer Service)Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
June 28, 2015
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Central [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and was able to reach an amicable...
resolution. Her belongings will be delivered to [redacted] at no charge due to the inconvenience she experienced. All current charges will remain the same.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 23, 2017 Revdex.com ID#: [redacted], [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms. [redacted]’s recent comments. Amelia R[redacted] our Executive Assistant for our NW Colorado Regional Office, advised our office, after another review of Ms. [redacted]’s concerns, their decision in the matter remains the same. They will stand with the offer of the free month storage as Ms. [redacted] original requested. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 14, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Joanna F[redacted], our Traffic Manager for our North Philadelphia Regional Office, followed up on the information Mr. [redacted] provided. She informed our office a refund for the $50...
Reservation Guarantee Fee was issued back to his Visa account on June 23rd. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 31, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].David L[redacted], our GM for our U-Haul Moving and Storage at San Pedro, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was contacted and advised of a VIP...
Certificate he issued her in the amount of $410.05. Mr. L[redacted] relayed she could use her Certificate toward U-Box storage. Ms. [redacted] confirmed she received the email and expressed her satisfaction with the resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive Assistant[redacted]U-Haul International
October 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] whose name is listed on the rental agreement. Manuel G[redacted], a Manager for Customer Service, followed up on the information Mr. [redacted] provided. He spoke to...
Mr. [redacted] and confirmed they received the $20 refund. Mr. [redacted] mentioned he was still requesting a refund for $1.10. Mr. G[redacted] offered his apology and advised him of the supplemental refund for $1.10, which should post on his next Master Card credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you again providing true customer service!
Regards,
[redacted]
It is true that this person named Frank offered an apology and 20%, but as I told him and the western region president that is no good. What this location did is tell me they they had trouble taking off rusty bolts from my vehicle, yet they put three of those rusty bolts back on the truck with the other one missing. Now if they cannot take four bolts off , and put four bolts on in three hours something is wrong. They told me at the call center an hour , maybe 1.5 hours. I asked that stores general manager first thing when I arrived at 830 if they put new hardened bolts in on the installation, he said yes, I will take a lie -detector if needed. I have no problem with the hitch itself , I do not want it removed and then I will lose even more time trying to get a new one on. If a representative of the Revdex.com wants to take a look on how they put the rusty bolts back on this installation I would gladly show them. I left their facility because it was 1205 and I was past due getting to work, this was after repeated questions to the general manager who assured me new bolts were in and they were just tightening down the bolts . again I will take lie detector on all statements or questions I asked them. As I said before I stand firm on what I believe is a fair resolution to the anguish and loss of wages, they have caused me. They did not install this hitch in a safe or timely fashion and they should be held accountable.
The last time I spoke to Ms. G[redacted] she told me that she needed to speak to her boss and would get back to me the next day. That was last Wednesday, and I have not heard from her again. I have no missed calls, voicemails, or emails. I was never offered $465. That is why I decided to go through Revdex.com. This is one more example of misinformation I have received from UHaul. Additionally, I did not pay $65 for the movers. It was $79.95, and I have my BofA bank statement as proof. And I don't agree that $465 is reasonable. That is less than half the money I was forced to spend on living arrangements, food, clothes, and school supplies when my box was cancelled twice. If you want to go by the $50 listed in the contract, I would ask that it starts on May 23rd when Gretna received the box. This was when the problems with misplaced boxes, wrong phone numbers, not being able to connect my name to a box number, etc. began. Movers $79.9550 x $19 days $950Total $1029.95 This is about half of the money I lost replacing items in my box and making alternative living arrangement when my box was canceled twice. Not to mention, no communication I have had with Uhaul has mentioned that you charged me too much, and your GM refused to release my box until I paid more. You cancel my box, and then hold it hostage over $5.49 I don't actually owe you! And Ms. G[redacted] is just the last in many examples of me having to spend countless hours trying to get a response from UHaul only to be told I had a conversation that never took place. Based on all these facts I believe I am being fair in asking for about half of what I spent reimbursed. Thank you,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Good Afternoon,To date, I have not received any communication from U-Haul. Is it possible that he mis-dialed the number provided in this complaint? If U-Haul would like to reach me, I can be reached at: [redacted]. But again, I have not heard from anyone from U-Haul since I opened this Revdex.com case.Thanks,[redacted]
May 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] and Maine Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and investigated the situation. She issued a refund for $194.53 back to Ms. [redacted]’s Master Card account, which should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted]
Executive Assistant
U-Haul International
January 27, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted]Joanna F[redacted] our Traffic Manager for our North Philadelphia Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she sent Mr. [redacted] an email...
explaining she issued a refund for $12 as requested back to his [redacted] account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 19, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office that him and his staff have...
corresponded with [redacted] by email on several different occasions. [redacted] sent the following email to [redacted] recently. Please be advised our decision in the matter remains the same.[redacted], first I will inform you that [redacted] is actually [redacted] and she is still employed by U-Haul. Secondly I instructed [redacted] not to print off all those receipt and to direct you towards U-Haul Premier Storage Account on line so that you could at your leisure go through your ledger. It is not our position to find out every customer personal financial circumstance or how they will be paying, we have late fees for a reason. I will caution you on your threat of [redacted] This Week and The Standard as this could be considered slander, please also be advised [redacted] now feels you are harassing him (bill [redacted]). At this time I will advise you there will be no further discounts or refunds. I will once again tell you [redacted] is not going anywhere and if these action continue I will have no choice but to send you an eviction notice from our facility. Thank you [redacted] President [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] Shawn W[redacted], a Senior Customer Service Agent, followed up on the information [redacted] provided. Shawn contacted [redacted] via email and by phone and...
advised him of a refund for the extra day charge, or $59.34, along with a $30 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. The refund should post on [redacted] next Master Card credit card statement. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 15, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].David L[redacted] of Moving Help followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was refunded the total amount charged of $85.93 on May...
31st. He also mentioned there are no notes regarding an amount exceeding $85.93 as they cannot refund in excess of what was charged. The refund should have posted to her Master Card account ending in 6502.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
I reject the business's response. I have proof of returning the truck with 1/4 gallon of gas and returning supplies in the trunk.. See video links. [redacted] , [redacted] , Also see attached picture showing rental pickup with 131505.8 and returning with 131514.1 (for only 8.3 miles) and 1/4 tank.If we are unable to resolve this issue to my satisfaction I will file a demand for consumer arbitration as provided for in the Uhaul Rental Contract. As you know, the fees of such arbitration are to be borne fully by U-Haul.
April 6, 2017 Revdex.com concern # [redacted] U-Haul Reference id: [redacted] Thank you for your concern regarding our customer Mr. [redacted]. I followed up with Angela W[redacted] of our Equipment Recovery department regarding Mr. [redacted]’s response regarding not being contacted. Ms. W[redacted] let us know that we had received notification of a parting ticket from the City of Alhambra for the equipment Mr. [redacted] rented. Per our contract terms and conditions we collected that amount from Mr. [redacted] and notified him of those charges via email. U-Haul was not notified that Mr. [redacted] made payment toward his citation until after the amount had been collected. Once we received notification that Mr. [redacted] had paid the ticket we immediately refunded the amount back to his card. Ms. W[redacted] apologized for not reaching out before refunding the amount back to the card. Again, our apologies for any inconvenience this caused our customer. Our customer are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Looking Forward, Penny S[redacted] UCC Associate Program Manager U-Haul International
May 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Shawn W[redacted], a Senior Agent with Customer Service, followed up on the information Mr. [redacted] provided and sent the following email in response:[redacted], Hi, it's Shawn from...
U-Haul customer service. Per your request I am emailing you to confirm that a $50.00 credit back to your Credit card and a $20.00 gift certificate have been issued to you as a token of our apology due to the difficulties you've recently encountered. Once again sorry for any misunderstanding, I hope that you have a safe trip and a good weekend. Thank you, Shawn W[redacted] Customer Service Senior Agent ###-###-#### option 3. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], a Senior Customer Service Representative, followed up on the information Mr. [redacted] provided and sent him the following email in response:Hello there Mr. [redacted], We have received your complaint letter regarding your recent rental...
experience (contract [redacted]). I greatly apologize for the troubles you have experienced, I see here you had spoke with quite a few people, and we are working to make sure each of these calls in which a problem occurred is addressed appropriately so we can try to make sure these mistakes don't happen again. While most facilities do accept debit, unfortunately we were not aware that yours did not, and for this I greatly apologize. It is definitely true that we should have this information readily available, but unfortunately we do not. I hope with your complaint soon we can move forward with improving our program to make it easier for our consumers such as yourself. We would like to issue you the 50.00 guarantee, which is our promise to you for not receiving your contracted equipment on time due to mistakes on U-Haul's behalf. I would also like to issue you a gift certificate in the amount of 50.00, which can be used for any future rentals or purchases. We definitely do not like to hear your rental went sour, but we do want you to know that we appreciate you as a customer! Please feel free to respond with an up-to-date address so we can make sure you get the check (Contract shows [redacted], but I did not want to send it to the wrong address on accident). Thank you! [redacted] U-Haul Moving and Storage [redacted] (Option 3 for Customer Service)Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
June 28, 2015
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Central [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and was able to reach an amicable...
resolution. Her belongings will be delivered to [redacted] at no charge due to the inconvenience she experienced. All current charges will remain the same.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 23, 2017 Revdex.com ID#: [redacted], [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms. [redacted]’s recent comments. Amelia R[redacted] our Executive Assistant for our NW Colorado Regional Office, advised our office, after another review of Ms. [redacted]’s concerns, their decision in the matter remains the same. They will stand with the offer of the free month storage as Ms. [redacted] original requested. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 14, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Joanna F[redacted], our Traffic Manager for our North Philadelphia Regional Office, followed up on the information Mr. [redacted] provided. She informed our office a refund for the $50...
Reservation Guarantee Fee was issued back to his Visa account on June 23rd. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 31, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].David L[redacted], our GM for our U-Haul Moving and Storage at San Pedro, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was contacted and advised of a VIP...
Certificate he issued her in the amount of $410.05. Mr. L[redacted] relayed she could use her Certificate toward U-Box storage. Ms. [redacted] confirmed she received the email and expressed her satisfaction with the resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive Assistant[redacted]U-Haul International
October 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] whose name is listed on the rental agreement. Manuel G[redacted], a Manager for Customer Service, followed up on the information Mr. [redacted] provided. He spoke to...
Mr. [redacted] and confirmed they received the $20 refund. Mr. [redacted] mentioned he was still requesting a refund for $1.10. Mr. G[redacted] offered his apology and advised him of the supplemental refund for $1.10, which should post on his next Master Card credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you again providing true customer service!
Regards,
[redacted]
It is true that this person named Frank offered an apology and 20%, but as I told him and the western region president that is no good. What this location did is tell me they they had trouble taking off rusty bolts from my vehicle, yet they put three of those rusty bolts back on the truck with the other one missing. Now if they cannot take four bolts off , and put four bolts on in three hours something is wrong. They told me at the call center an hour , maybe 1.5 hours. I asked that stores general manager first thing when I arrived at 830 if they put new hardened bolts in on the installation, he said yes, I will take a lie -detector if needed. I have no problem with the hitch itself , I do not want it removed and then I will lose even more time trying to get a new one on. If a representative of the Revdex.com wants to take a look on how they put the rusty bolts back on this installation I would gladly show them. I left their facility because it was 1205 and I was past due getting to work, this was after repeated questions to the general manager who assured me new bolts were in and they were just tightening down the bolts . again I will take lie detector on all statements or questions I asked them. As I said before I stand firm on what I believe is a fair resolution to the anguish and loss of wages, they have caused me. They did not install this hitch in a safe or timely fashion and they should be held accountable.
The last time I spoke to Ms. G[redacted] she told me that she needed to speak to her boss and would get back to me the next day. That was last Wednesday, and I have not heard from her again. I have no missed calls, voicemails, or emails. I was never offered $465. That is why I decided to go through Revdex.com. This is one more example of misinformation I have received from UHaul. Additionally, I did not pay $65 for the movers. It was $79.95, and I have my BofA bank statement as proof. And I don't agree that $465 is reasonable. That is less than half the money I was forced to spend on living arrangements, food, clothes, and school supplies when my box was cancelled twice. If you want to go by the $50 listed in the contract, I would ask that it starts on May 23rd when Gretna received the box. This was when the problems with misplaced boxes, wrong phone numbers, not being able to connect my name to a box number, etc. began. Movers $79.9550 x $19 days $950Total $1029.95 This is about half of the money I lost replacing items in my box and making alternative living arrangement when my box was canceled twice. Not to mention, no communication I have had with Uhaul has mentioned that you charged me too much, and your GM refused to release my box until I paid more. You cancel my box, and then hold it hostage over $5.49 I don't actually owe you! And Ms. G[redacted] is just the last in many examples of me having to spend countless hours trying to get a response from UHaul only to be told I had a conversation that never took place. Based on all these facts I believe I am being fair in asking for about half of what I spent reimbursed. Thank you,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Good Afternoon,To date, I have not received any communication from U-Haul. Is it possible that he mis-dialed the number provided in this complaint? If U-Haul would like to reach me, I can be reached at: [redacted]. But again, I have not heard from anyone from U-Haul since I opened this Revdex.com case.Thanks,[redacted]
May 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] and Maine Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and investigated the situation. She issued a refund for $194.53 back to Ms. [redacted]’s Master Card account, which should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted]
Executive Assistant
U-Haul International
January 27, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted]Joanna F[redacted] our Traffic Manager for our North Philadelphia Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she sent Mr. [redacted] an email...
explaining she issued a refund for $12 as requested back to his [redacted] account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 19, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office that him and his staff have...
corresponded with [redacted] by email on several different occasions. [redacted] sent the following email to [redacted] recently. Please be advised our decision in the matter remains the same.[redacted], first I will inform you that [redacted] is actually [redacted] and she is still employed by U-Haul. Secondly I instructed [redacted] not to print off all those receipt and to direct you towards U-Haul Premier Storage Account on line so that you could at your leisure go through your ledger. It is not our position to find out every customer personal financial circumstance or how they will be paying, we have late fees for a reason. I will caution you on your threat of [redacted] This Week and The Standard as this could be considered slander, please also be advised [redacted] now feels you are harassing him (bill [redacted]). At this time I will advise you there will be no further discounts or refunds. I will once again tell you [redacted] is not going anywhere and if these action continue I will have no choice but to send you an eviction notice from our facility. Thank you [redacted] President [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] Shawn W[redacted], a Senior Customer Service Agent, followed up on the information [redacted] provided. Shawn contacted [redacted] via email and by phone and...
advised him of a refund for the extra day charge, or $59.34, along with a $30 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. The refund should post on [redacted] next Master Card credit card statement. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 15, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].David L[redacted] of Moving Help followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was refunded the total amount charged of $85.93 on May...
31st. He also mentioned there are no notes regarding an amount exceeding $85.93 as they cannot refund in excess of what was charged. The refund should have posted to her Master Card account ending in 6502.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
I reject the business's response. I have proof of returning the truck with 1/4 gallon of gas and returning supplies in the trunk.. See video links. [redacted] , [redacted] , Also see attached picture showing rental pickup with 131505.8 and returning with 131514.1 (for only 8.3 miles) and 1/4 tank.If we are unable to resolve this issue to my satisfaction I will file a demand for consumer arbitration as provided for in the Uhaul Rental Contract. As you know, the fees of such arbitration are to be borne fully by U-Haul.
April 6, 2017 Revdex.com concern # [redacted] U-Haul Reference id: [redacted] Thank you for your concern regarding our customer Mr. [redacted]. I followed up with Angela W[redacted] of our Equipment Recovery department regarding Mr. [redacted]’s response regarding not being contacted. Ms. W[redacted] let us know that we had received notification of a parting ticket from the City of Alhambra for the equipment Mr. [redacted] rented. Per our contract terms and conditions we collected that amount from Mr. [redacted] and notified him of those charges via email. U-Haul was not notified that Mr. [redacted] made payment toward his citation until after the amount had been collected. Once we received notification that Mr. [redacted] had paid the ticket we immediately refunded the amount back to his card. Ms. W[redacted] apologized for not reaching out before refunding the amount back to the card. Again, our apologies for any inconvenience this caused our customer. Our customer are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Looking Forward, Penny S[redacted] UCC Associate Program Manager U-Haul International
May 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Shawn W[redacted], a Senior Agent with Customer Service, followed up on the information Mr. [redacted] provided and sent the following email in response:[redacted], Hi, it's Shawn from...
U-Haul customer service. Per your request I am emailing you to confirm that a $50.00 credit back to your Credit card and a $20.00 gift certificate have been issued to you as a token of our apology due to the difficulties you've recently encountered. Once again sorry for any misunderstanding, I hope that you have a safe trip and a good weekend. Thank you, Shawn W[redacted] Customer Service Senior Agent ###-###-#### option 3. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International