Beverly Hills Weight Loss Clinics

pursuant to our conversation on 10/13 this issue was forwarded to aor corporate office in Phoenix, Az and their finding was that that all charges are accurate
 
Thank you
[redacted]

June 28, 2015
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Central [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and was able to reach an amicable...

resolution. Her belongings will be delivered to [redacted] at no charge due to the inconvenience she experienced. All current charges will remain the same.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 13, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the actual truck rental agreement.    Jim M[redacted], our Executive Assistant for our Pittsburgh Regional Office, reviewed the recent information provided and sent the following email in response: We have received and reviewed your second letter to the Revdex.com. I see that you were able to contact our insurance company and your damage claim has been addressed. As stated in our previous email, we believe the remaining additional charges for mileage and cleaning to be accurate and are considering this matter resolved.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 14, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted].  Joanna F[redacted], our Traffic Manager for our North Philadelphia Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office a refund for the $50...

Reservation Guarantee Fee was issued back to his Visa account on June 23rd.  The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted]   Shawn W[redacted], a Senior Customer Service Agent, followed up on the information [redacted] provided.  Shawn contacted [redacted] via email and by phone and...

advised him of a refund for the extra day charge, or $59.34, along with a $30 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  The refund should post on [redacted] next Master Card credit card statement.   Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

The response has no additional information (no attachment) therefore I have to reject it. Please feel free to try again and attach the response as I will be happy to review it in order to resolve this.

October 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] whose name is listed on the rental agreement.  Manuel G[redacted], a Manager for Customer Service, followed up on the information Mr. [redacted] provided. He spoke to...

Mr. [redacted] and confirmed they received the $20 refund. Mr. [redacted] mentioned he was still requesting a refund for $1.10. Mr. G[redacted] offered his apology and advised him of the supplemental refund for $1.10, which should post on his next Master Card credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

August 25, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Baltimore Regional Office, followed up on the information Mr. [redacted] provided.  She advised our office she found Mr. [redacted] changed his...

reservation on line and scheduled it.  She spoke to our GM at or U-Haul Moving and Storage of Frederick, MD and was told his location never spoke to Mr. [redacted] because they found the telephone number listed for him to be wrong.  Even if our GM had spoken to Mr. [redacted] he would have made the change to the reservation in his computer but in this case, Mr. [redacted] changed and scheduled his reservation on line.  Our GM attempted to reach Mr. [redacted] again but was unsuccessful.  Ms. [redacted] relayed she found no reason that Mr. [redacted] would be warranted a refund for the $50 Reservation Guarantee Fee.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

The undersigned do not accept the conclusion or statements noted by U-Hall corp. The damage was caused by incorrect packaging of the item by U-Hall, this was stated in the papers given to the company. Secondly, Mr. Jim R[redacted]  of the receiving company stated the following "To be brutally honest, the machine was simply terribly packed".  This can be verified by Mr. R[redacted] ([redacted]).I  am in possession of the e-mail containing said statement. hence, thestatements by u-Hall are not valid, they are simply efforts to avoid their ineptness and total responsibility. It may be necessary to file a claim in small claim court and see what the 'judge' has to say.I am an individual of character, fair play and justice..their reply does not answer the question-of improper packing. I stand ready for the next step.Thanks,[redacted]

I do not agree with what has been offered. The 50$ credit was provided by Claude yes, however it was offered immediately once our reservation was not on time. It does not factor in the numerous issues that we encountered afterwards. We only went to the Coventry location for two reasons. 1. Being, we had movers booked for a certain time already and 2. Claude ASSURED us that once we arrived there we would be helped *IMMEDIATELY*.This does not remedy the fact that this was not true, we were kept waiting for over an hour, had to charge an extra two hours to our move due to the delays, the incompetence of one of the movers in even assisting us with carrying boxes aswell as this specific employee dropping my 2500$ sectional and damaging the material as the drop caused it to split. This does not remedy that the OWNER of the moving company we booked through moving help accused me of lying, and was EXTREMELY unprofessional and downright rude for advising him of the damages, and bringing in issues that occured once the move was done (and not in the presence of the mover) to try and justify his unprofessionalism. I did receive a 130$ refund on the card, however this does not even begin to rectify the issues. Firstly, the charges on my card for the 4 hours were made in two charges. The first charge was 176.68$. The second charge was 185.05$. I booked, and was charged 176.68$ I should not have had to pay ANYTHING past this, had uhaul not completely screwed up my reservations, and pick up etc. So the 185 should be paid back to me in full. And the damages to my couch have still not been addressed, this is a 2500$ sectional from dufresne, this is not a cheap futon. I believe that due to all of the issues, and misconduct that the moving costs should be refunded in full. the full 185 which I should not have had to add whatsoever, aswell as the 176 for all of the stress and frustration I was put through at uhaul and movinghelp.ca's hands.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you again providing true customer service!
Regards,
[redacted]

The last time I spoke to Ms. G[redacted] she told me that she needed to speak to her boss and would get back to me the next day. That was last Wednesday, and I have not heard from her again. I have no missed calls, voicemails, or emails. I was never offered $465. That is why I decided to go through Revdex.com. This is one more example of misinformation I have received from UHaul. Additionally, I did not pay $65 for the movers. It was $79.95, and I have my BofA bank statement as proof. And I don't agree that $465 is reasonable. That is less than half the money I was forced to spend on living arrangements, food, clothes, and school supplies when my box was cancelled twice. If you want to go by the $50 listed in the contract, I would ask that it starts on May 23rd when Gretna received the box. This was when the problems with misplaced boxes, wrong phone numbers, not being able to connect my name to a box number, etc. began. Movers $79.9550 x $19 days $950Total $1029.95 This is about half of the money I lost replacing items in my box and making alternative living arrangement when my box was canceled twice. Not to mention, no communication I have had with Uhaul has mentioned that you charged me too much, and your GM refused to release my box until I paid more. You cancel my box, and then hold it hostage over $5.49 I don't actually owe you! And Ms. G[redacted] is just the last in many examples of me having to spend countless hours trying to get a response from UHaul only to be told I had a conversation that never took place. Based on all these facts I believe I am being fair in asking for about half of what I spent reimbursed. Thank you,[redacted]

December 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].John W[redacted], our GM for our U-Haul Moving and Storage of Alcoa, reviewed Mr. [redacted]’s recent comments to your office.  He informed our office records indicate the refund for $50 was indeed issued back to Mr. [redacted]’s Master Card ending in 3316 on November 7th.  Please be advised a credit card company has 30 days to post a credit to an account.  Mr. [redacted] should contact his credit card company to verify the credit.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Good Afternoon,To date, I have not received any communication from U-Haul.  Is it possible that he mis-dialed the number provided in this complaint? If U-Haul would like to reach me, I can be reached at: [redacted]. But again, I have not heard from anyone from U-Haul since I opened this Revdex.com case.Thanks,[redacted]

September 15, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Jim B[redacted], our President for our Western Massachusetts and Vermont Regional Office, reviewed Mr. [redacted]’s recent comments.  He informed our office, in an effort to bring closure, he issued Mr. [redacted] a refund for $50 as an adjustment on his rental.  The refund should post on his next credit card statement.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your concern for our customers Mr. and Mrs. [redacted].[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office she reviewed the details on Mr. [redacted]’s reservation. An email was sent with...

the pickup time and location. She mentioned they have no record of ever having the equipment available at 9:00 AM and was never going to be available any earlier than the scheduled 4:45 PM. This is the information that was emailed to Mr. [redacted]. When our Reservation Manager was made aware that Mr. [redacted] anticipated obtaining the equipment earlier, he called our previous customer to see if it was possible to return earlier. Although our previous customer hurried as much as possible, he still could not make a morning return. Mr. [redacted] was able to rent the truck and auto-transport as requested. We show dispatch time was at 3:55 PM. Ms. [redacted] relayed she understands the frustration Mr. and Mrs. [redacted] experienced, however, we fulfilled our obligation.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

March 20, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: 1340099   Thank you for your concern for our customer Mr. [redacted].   Attached is a letter from RepWest Insurance Company regarding their settlement that was accepted by Mr. [redacted].   Our customers are very important to us and we...

regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at [redacted]. in [redacted], CO, followed up on the information Mr. [redacted] provided. He informed our office he issued a refund for...

$48.63 back to Mr. [redacted]’s Master Card account. This amount included a refund for fuel, truck rental, utility dolly, furniture pads and tax. The refund should post on his next credit card statement. Mr. [redacted] also mentioned he helped Mr. [redacted], therefore, is familiar with his rental.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

nobody has contacted me or attempted to and why are my things broken if I haven been there since October and on August 18tj I didn't have an outstanding balance

It is true that this person named Frank offered an apology and 20%, but as I told him and the western region president  that is no good. What this location did is  tell me they they had trouble taking off rusty bolts from my vehicle, yet they put three of those rusty bolts back on the truck with the other one missing. Now  if they cannot take four bolts off , and put four bolts on in three hours something is wrong. They told me at the call center an hour , maybe 1.5 hours. I asked that stores general manager first thing when I arrived at 830 if they put new hardened bolts in on the installation, he said yes, I will take a lie -detector if needed. I have no problem with the hitch itself , I do not want it removed and then I will lose even more time trying to get a new one on. If a representative of the Revdex.com wants to take a look on how they put the rusty bolts back on this installation I would gladly show them. I left their facility because it was 1205 and I was past due getting to work, this was after repeated questions to the general manager who assured me new bolts were in and they were just tightening down  the bolts .  again I will take lie detector on all statements or questions I asked them. As I said before I stand firm on what I believe is a fair  resolution to the anguish and loss of wages, they have caused me.  They did not  install this hitch in a safe or timely fashion and they should be held accountable.