April 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our South Seattle Regional Office, reviewed the current comments from Ms. [redacted]. She relayed to our office that it has been communicated to Ms. [redacted] several times that she needs to return the hitch, hitch ball and converter before the refund can be issued. She was told she could even return these items to a U-Haul location in Texas. Only after this is done will the refund for $215.23 be issued. Ms. [redacted] mentioned that Ms. [redacted] cannot keep the hitch and receive a refund too. It must be removed and returned for the refund.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
pursuant to our conversation on 10/13 this issue was forwarded to aor corporate office in Phoenix, Az and their finding was that that all charges are accurate
February 12, 2015
[redacted] ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She contacted Mr. [redacted] to address his concerns and was able to...
reach an amicable resolution. She explained he was late on his storage payment by 15 days in January and was also late in December, which the fee was waived. As a courtesy, Ms. [redacted] advised Mr. [redacted] a refund for the $30 late fee in January will be refunded.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
May 3, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Frank S[redacted], our Executive Assistant for our Western Michigan Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response: I received you letter about the clerical error made on you contract during your recent rental. We apologize, and I've refuned the $4.11 to the CC we have on file. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
This is totally false & inaccurate! This truck was returned in better condition than when received! They created some false receipt with the wrong date on it then crossed it out & wrote another date which was also wrong! Look at the photo. They lied & said it was inspected on the night of drop off which is impossible. They inspected it days after we dropped it off after being told by an employee that everything was fine when we called to verify. They said if there was an issue, they would call us back. I was skeptical to drop it off after hours, but the employee said it wouldn't be a problem. Needless to say, they tried to charge us for someone else's so called scratch on the truck. They are scamming us here & it's their word against ours. It's a way to make money from customers for their own negligence. Any one of their employees or the next person that rented the truck, obviously did that damage & they of course, are not admitting it. I was warned about U-Hauls scams, but went ahead & rented a truck anyways. I'll just stick to Penske...they are as honest as can be. Other consumers need to be aware of this. They refuse to own up to it, so I'll leave it up to my credit card company to reimburse me, being that they are not a reliable company to deal with. When I emailed Tom with my facts, he failed to reply. He had nothing to say in response, as I am correct here with this matter. Horrible management, totally igonred my proof against theirs.
November 12, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Northern Louisiana Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] at...
length advising her she was issuing her a $100 VIP Certificate to cover the rental of a U-Haul truck and Auto Transport to retrieve her vehicle. Ms. [redacted] said she has not received a call from Ms. [redacted] to make these arrangements but can still be contacted at ###-###-#### or direct at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
YYes. but Repwest informed me that it has nothing to do with them due to the fact the insurance only for the car bening towed and equipment not my car that I was towong with that got damaged due to uhaul employ not following safty procedures and I gusse it's up to uhaul if you want to take responsibility and handle it, otherwise I will take legal action.
The undersigned do not accept the conclusion or statements noted by U-Hall corp. The damage was caused by incorrect packaging of the item by U-Hall, this was stated in the papers given to the company. Secondly, Mr. Jim R[redacted] of the receiving company stated the following "To be brutally honest, the machine was simply terribly packed". This can be verified by Mr. R[redacted] ([redacted]).I am in possession of the e-mail containing said statement. hence, thestatements by u-Hall are not valid, they are simply efforts to avoid their ineptness and total responsibility. It may be necessary to file a claim in small claim court and see what the 'judge' has to say.I am an individual of character, fair play and justice..their reply does not answer the question-of improper packing. I stand ready for the next step.Thanks,[redacted]
I do not agree with what has been offered. The 50$ credit was provided by Claude yes, however it was offered immediately once our reservation was not on time. It does not factor in the numerous issues that we encountered afterwards. We only went to the Coventry location for two reasons. 1. Being, we had movers booked for a certain time already and 2. Claude ASSURED us that once we arrived there we would be helped *IMMEDIATELY*.This does not remedy the fact that this was not true, we were kept waiting for over an hour, had to charge an extra two hours to our move due to the delays, the incompetence of one of the movers in even assisting us with carrying boxes aswell as this specific employee dropping my 2500$ sectional and damaging the material as the drop caused it to split. This does not remedy that the OWNER of the moving company we booked through moving help accused me of lying, and was EXTREMELY unprofessional and downright rude for advising him of the damages, and bringing in issues that occured once the move was done (and not in the presence of the mover) to try and justify his unprofessionalism. I did receive a 130$ refund on the card, however this does not even begin to rectify the issues. Firstly, the charges on my card for the 4 hours were made in two charges. The first charge was 176.68$. The second charge was 185.05$. I booked, and was charged 176.68$ I should not have had to pay ANYTHING past this, had uhaul not completely screwed up my reservations, and pick up etc. So the 185 should be paid back to me in full. And the damages to my couch have still not been addressed, this is a 2500$ sectional from dufresne, this is not a cheap futon. I believe that due to all of the issues, and misconduct that the moving costs should be refunded in full. the full 185 which I should not have had to add whatsoever, aswell as the 176 for all of the stress and frustration I was put through at uhaul and movinghelp.ca's hands.
August 25, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Baltimore Regional Office, followed up on the information Mr. [redacted] provided. She advised our office she found Mr. [redacted] changed his...
reservation on line and scheduled it. She spoke to our GM at or U-Haul Moving and Storage of Frederick, MD and was told his location never spoke to Mr. [redacted] because they found the telephone number listed for him to be wrong. Even if our GM had spoken to Mr. [redacted] he would have made the change to the reservation in his computer but in this case, Mr. [redacted] changed and scheduled his reservation on line. Our GM attempted to reach Mr. [redacted] again but was unsuccessful. Ms. [redacted] relayed she found no reason that Mr. [redacted] would be warranted a refund for the $50 Reservation Guarantee Fee.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 5, 2017Revdex.com ID#: [redacted]U-Haul [redacted]Thank you for your continued concern for our customer Mr. [redacted].Once the customer gives the payment code to the movers, Moving Help cannot get the money back. Mr. [redacted] needs to pursue the moving helper directly. Please refer back to the information I provided in my initial letter to your office. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 1, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM of our U-Haul at [redacted]. in Fort Collins, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed...
her concerns. He advised her of a refund for $505.00 that was issued back to her Visa account as an adjustment on her rental. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
April 13, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the actual truck rental agreement. Jim M[redacted], our Executive Assistant for our Pittsburgh Regional Office, reviewed the recent information provided and sent the following email in response: We have received and reviewed your second letter to the Revdex.com. I see that you were able to contact our insurance company and your damage claim has been addressed. As stated in our previous email, we believe the remaining additional charges for mileage and cleaning to be accurate and are considering this matter resolved. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: 1340099 Thank you for your concern for our customer Mr. [redacted]. Attached is a letter from RepWest Insurance Company regarding their settlement that was accepted by Mr. [redacted]. Our customers are very important to us and we...
regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 24, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Long Island Regional Office, reviewed the recent comments from Ms. [redacted]. He informed our office their decision in the matter remains the same. The cargo box of the truck Ms. [redacted] rented had mud when it was returned and had to be cleaned out.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
December 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].John W[redacted], our GM for our U-Haul Moving and Storage of Alcoa, reviewed Mr. [redacted]’s recent comments to your office. He informed our office records indicate the refund for $50 was indeed issued back to Mr. [redacted]’s Master Card ending in 3316 on November 7th. Please be advised a credit card company has 30 days to post a credit to an account. Mr. [redacted] should contact his credit card company to verify the credit. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
The response has no additional information (no attachment) therefore I have to reject it. Please feel free to try again and attach the response as I will be happy to review it in order to resolve this.
October 20, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Shalon L[redacted], our President for our Jacksonville Regional Office, reviewed Mr. [redacted]’s recent comments and informed our office Mr. [redacted] was contacted and advised of a refund for half of the cost of the damaged rims. The refund was issued back to his Visa account and should post on his next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
nobody has contacted me or attempted to and why are my things broken if I haven been there since October and on August 18tj I didn't have an outstanding balance
Thank you for your concern for our customers Mr. and Mrs. [redacted].[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office she reviewed the details on Mr. [redacted]’s reservation. An email was sent with...
the pickup time and location. She mentioned they have no record of ever having the equipment available at 9:00 AM and was never going to be available any earlier than the scheduled 4:45 PM. This is the information that was emailed to Mr. [redacted]. When our Reservation Manager was made aware that Mr. [redacted] anticipated obtaining the equipment earlier, he called our previous customer to see if it was possible to return earlier. Although our previous customer hurried as much as possible, he still could not make a morning return. Mr. [redacted] was able to rent the truck and auto-transport as requested. We show dispatch time was at 3:55 PM. Ms. [redacted] relayed she understands the frustration Mr. and Mrs. [redacted] experienced, however, we fulfilled our obligation.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
April 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our South Seattle Regional Office, reviewed the current comments from Ms. [redacted]. She relayed to our office that it has been communicated to Ms. [redacted] several times that she needs to return the hitch, hitch ball and converter before the refund can be issued. She was told she could even return these items to a U-Haul location in Texas. Only after this is done will the refund for $215.23 be issued. Ms. [redacted] mentioned that Ms. [redacted] cannot keep the hitch and receive a refund too. It must be removed and returned for the refund.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
pursuant to our conversation on 10/13 this issue was forwarded to aor corporate office in Phoenix, Az and their finding was that that all charges are accurate
Thank you
[redacted]
February 12, 2015
[redacted] ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She contacted Mr. [redacted] to address his concerns and was able to...
reach an amicable resolution. She explained he was late on his storage payment by 15 days in January and was also late in December, which the fee was waived. As a courtesy, Ms. [redacted] advised Mr. [redacted] a refund for the $30 late fee in January will be refunded.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
May 3, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Frank S[redacted], our Executive Assistant for our Western Michigan Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response: I received you letter about the clerical error made on you contract during your recent rental. We apologize, and I've refuned the $4.11 to the CC we have on file. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
This is totally false & inaccurate! This truck was returned in better condition than when received! They created some false receipt with the wrong date on it then crossed it out & wrote another date which was also wrong! Look at the photo. They lied & said it was inspected on the night of drop off which is impossible. They inspected it days after we dropped it off after being told by an employee that everything was fine when we called to verify. They said if there was an issue, they would call us back. I was skeptical to drop it off after hours, but the employee said it wouldn't be a problem. Needless to say, they tried to charge us for someone else's so called scratch on the truck. They are scamming us here & it's their word against ours. It's a way to make money from customers for their own negligence. Any one of their employees or the next person that rented the truck, obviously did that damage & they of course, are not admitting it. I was warned about U-Hauls scams, but went ahead & rented a truck anyways. I'll just stick to Penske...they are as honest as can be. Other consumers need to be aware of this. They refuse to own up to it, so I'll leave it up to my credit card company to reimburse me, being that they are not a reliable company to deal with. When I emailed Tom with my facts, he failed to reply. He had nothing to say in response, as I am correct here with this matter. Horrible management, totally igonred my proof against theirs.
November 12, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Northern Louisiana Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] at...
length advising her she was issuing her a $100 VIP Certificate to cover the rental of a U-Haul truck and Auto Transport to retrieve her vehicle. Ms. [redacted] said she has not received a call from Ms. [redacted] to make these arrangements but can still be contacted at ###-###-#### or direct at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
YYes. but Repwest informed me that it has nothing to do with them due to the fact the insurance only for the car bening towed and equipment not my car that I was towong with that got damaged due to uhaul employ not following safty procedures and I gusse it's up to uhaul if you want to take responsibility and handle it, otherwise I will take legal action.
The undersigned do not accept the conclusion or statements noted by U-Hall corp. The damage was caused by incorrect packaging of the item by U-Hall, this was stated in the papers given to the company. Secondly, Mr. Jim R[redacted] of the receiving company stated the following "To be brutally honest, the machine was simply terribly packed". This can be verified by Mr. R[redacted] ([redacted]).I am in possession of the e-mail containing said statement. hence, thestatements by u-Hall are not valid, they are simply efforts to avoid their ineptness and total responsibility. It may be necessary to file a claim in small claim court and see what the 'judge' has to say.I am an individual of character, fair play and justice..their reply does not answer the question-of improper packing. I stand ready for the next step.Thanks,[redacted]
I do not agree with what has been offered. The 50$ credit was provided by Claude yes, however it was offered immediately once our reservation was not on time. It does not factor in the numerous issues that we encountered afterwards. We only went to the Coventry location for two reasons. 1. Being, we had movers booked for a certain time already and 2. Claude ASSURED us that once we arrived there we would be helped *IMMEDIATELY*.This does not remedy the fact that this was not true, we were kept waiting for over an hour, had to charge an extra two hours to our move due to the delays, the incompetence of one of the movers in even assisting us with carrying boxes aswell as this specific employee dropping my 2500$ sectional and damaging the material as the drop caused it to split. This does not remedy that the OWNER of the moving company we booked through moving help accused me of lying, and was EXTREMELY unprofessional and downright rude for advising him of the damages, and bringing in issues that occured once the move was done (and not in the presence of the mover) to try and justify his unprofessionalism. I did receive a 130$ refund on the card, however this does not even begin to rectify the issues. Firstly, the charges on my card for the 4 hours were made in two charges. The first charge was 176.68$. The second charge was 185.05$. I booked, and was charged 176.68$ I should not have had to pay ANYTHING past this, had uhaul not completely screwed up my reservations, and pick up etc. So the 185 should be paid back to me in full. And the damages to my couch have still not been addressed, this is a 2500$ sectional from dufresne, this is not a cheap futon. I believe that due to all of the issues, and misconduct that the moving costs should be refunded in full. the full 185 which I should not have had to add whatsoever, aswell as the 176 for all of the stress and frustration I was put through at uhaul and movinghelp.ca's hands.
August 25, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Baltimore Regional Office, followed up on the information Mr. [redacted] provided. She advised our office she found Mr. [redacted] changed his...
reservation on line and scheduled it. She spoke to our GM at or U-Haul Moving and Storage of Frederick, MD and was told his location never spoke to Mr. [redacted] because they found the telephone number listed for him to be wrong. Even if our GM had spoken to Mr. [redacted] he would have made the change to the reservation in his computer but in this case, Mr. [redacted] changed and scheduled his reservation on line. Our GM attempted to reach Mr. [redacted] again but was unsuccessful. Ms. [redacted] relayed she found no reason that Mr. [redacted] would be warranted a refund for the $50 Reservation Guarantee Fee.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 5, 2017Revdex.com ID#: [redacted]U-Haul [redacted]Thank you for your continued concern for our customer Mr. [redacted].Once the customer gives the payment code to the movers, Moving Help cannot get the money back. Mr. [redacted] needs to pursue the moving helper directly. Please refer back to the information I provided in my initial letter to your office. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 1, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM of our U-Haul at [redacted]. in Fort Collins, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed...
her concerns. He advised her of a refund for $505.00 that was issued back to her Visa account as an adjustment on her rental. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
April 13, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the actual truck rental agreement. Jim M[redacted], our Executive Assistant for our Pittsburgh Regional Office, reviewed the recent information provided and sent the following email in response: We have received and reviewed your second letter to the Revdex.com. I see that you were able to contact our insurance company and your damage claim has been addressed. As stated in our previous email, we believe the remaining additional charges for mileage and cleaning to be accurate and are considering this matter resolved. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: 1340099 Thank you for your concern for our customer Mr. [redacted]. Attached is a letter from RepWest Insurance Company regarding their settlement that was accepted by Mr. [redacted]. Our customers are very important to us and we...
regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 24, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Long Island Regional Office, reviewed the recent comments from Ms. [redacted]. He informed our office their decision in the matter remains the same. The cargo box of the truck Ms. [redacted] rented had mud when it was returned and had to be cleaned out.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
December 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].John W[redacted], our GM for our U-Haul Moving and Storage of Alcoa, reviewed Mr. [redacted]’s recent comments to your office. He informed our office records indicate the refund for $50 was indeed issued back to Mr. [redacted]’s Master Card ending in 3316 on November 7th. Please be advised a credit card company has 30 days to post a credit to an account. Mr. [redacted] should contact his credit card company to verify the credit. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
The response has no additional information (no attachment) therefore I have to reject it. Please feel free to try again and attach the response as I will be happy to review it in order to resolve this.
October 20, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Shalon L[redacted], our President for our Jacksonville Regional Office, reviewed Mr. [redacted]’s recent comments and informed our office Mr. [redacted] was contacted and advised of a refund for half of the cost of the damaged rims. The refund was issued back to his Visa account and should post on his next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
nobody has contacted me or attempted to and why are my things broken if I haven been there since October and on August 18tj I didn't have an outstanding balance
Thank you for your concern for our customers Mr. and Mrs. [redacted].[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office she reviewed the details on Mr. [redacted]’s reservation. An email was sent with...
the pickup time and location. She mentioned they have no record of ever having the equipment available at 9:00 AM and was never going to be available any earlier than the scheduled 4:45 PM. This is the information that was emailed to Mr. [redacted]. When our Reservation Manager was made aware that Mr. [redacted] anticipated obtaining the equipment earlier, he called our previous customer to see if it was possible to return earlier. Although our previous customer hurried as much as possible, he still could not make a morning return. Mr. [redacted] was able to rent the truck and auto-transport as requested. We show dispatch time was at 3:55 PM. Ms. [redacted] relayed she understands the frustration Mr. and Mrs. [redacted] experienced, however, we fulfilled our obligation.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International