Beverly Hills Weight Loss Clinics

January 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our SW Ohio Regional Office, reviewed Ms. [redacted]’s recent comments to your office and sent her the following email in response:
Please accept my apologies for the issue you had with our equipment. First of all in view of the length of time it took to get the door unlocked I believe you are due more adjustment to your rental price and I am refunding an additional $100.00 dollars to you. This amount with the $50.00 that the GM refunded will be all that will be refunded. I can assure you that I do not agree with any statement that you were lied to. As part of my responsibilties with U Haul, I help to oversee customer concerns in our stores, and I know of no pattern of negligent customer service from this store and it's employees. I believe [redacted] statement that it is the customer's responsibility for this was a misunderstanding on his part. We do hold customer's responsible for keys locked inside a truck during a rental., but not when the keys will not unlock the doors. That is an issue to be addressed with the store personnel. I hope that this helps finalize the issue.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

September 5, 2017Revdex.com ID#: [redacted]U-Haul [redacted]Thank you for your continued concern for our customer Mr. [redacted].Once the customer gives the payment code to the movers, Moving Help cannot get the money back.  Mr. [redacted] needs to pursue the moving helper directly.  Please refer back to the information I provided in my initial letter to your office.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

This is totally false & inaccurate!  This truck was returned in better condition than when received!  They created some false receipt with the wrong date on it then crossed it out & wrote another date which was also wrong!  Look at the photo.  They lied & said it was inspected on the night of drop off which is impossible.  They inspected it days after we dropped it off after being told by an employee that everything was fine when we called to verify.  They said if there was an issue, they would call us back.  I was skeptical to drop it off after hours, but the employee said it wouldn't be a problem.  Needless to say, they tried to charge us for someone else's so called scratch on the truck.  They are scamming us here & it's their word against ours.  It's a way to make money from customers for their own negligence.  Any one of their employees or the next person that rented the truck, obviously did that damage & they of course, are not admitting it.  I was warned about U-Hauls scams, but went ahead & rented a truck anyways.  I'll just stick to Penske...they are as honest as can be.  Other consumers need to be aware of this.  They refuse to own up to it, so I'll leave it up to my credit card company to reimburse me, being that they are not a reliable company to deal with.  When I emailed Tom with my facts, he failed to reply.  He had nothing to say in response, as I am correct here with this matter.  Horrible management, totally igonred my proof against theirs.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

December 1, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM of our U-Haul at [redacted]. in Fort Collins, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed...

her concerns. He advised her of a refund for $505.00 that was issued back to her Visa account as an adjustment on her rental. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our South Seattle Regional Office, reviewed the current comments from Ms. [redacted]. She relayed to our office that it has been communicated to Ms. [redacted] several times that she needs to return the hitch, hitch ball and converter before the refund can be issued. She was told she could even return these items to a U-Haul location in Texas. Only after this is done will the refund for $215.23 be issued. Ms. [redacted] mentioned that Ms. [redacted] cannot keep the hitch and receive a refund too. It must be removed and returned for the refund.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

February 12, 2015
[redacted] ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She contacted Mr. [redacted] to address his concerns and was able to...

reach an amicable resolution. She explained he was late on his storage payment by 15 days in January and was also late in December, which the fee was waived. As a courtesy, Ms. [redacted] advised Mr. [redacted] a refund for the $30 late fee in January will be refunded.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 12, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Northern Louisiana Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] at...

length advising her she was issuing her a $100 VIP Certificate to cover the rental of a U-Haul truck and Auto Transport to retrieve her vehicle. Ms. [redacted] said she has not received a call from Ms. [redacted] to make these arrangements but can still be contacted at ###-###-#### or direct at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 31, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].David L[redacted], our GM for our U-Haul Moving and Storage at San Pedro, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was contacted and advised of a VIP...

Certificate he issued her in the amount of $410.05. Mr. L[redacted] relayed she could use her Certificate toward U-Box storage. Ms. [redacted] confirmed she received the email and expressed her satisfaction with the resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive Assistant[redacted]U-Haul International

December 24, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Long Island Regional Office, reviewed the recent comments from Ms. [redacted]. He informed our office their decision in the matter remains the same. The cargo box of the truck Ms. [redacted] rented had mud when it was returned and had to be cleaned out.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 23, 2017   Revdex.com ID#: [redacted], [redacted] U-Haul Ref#: [redacted]   Thank you for forwarding Ms. [redacted]’s recent comments.   Amelia R[redacted] our Executive Assistant for our NW Colorado Regional Office, advised our office, after another review of Ms. [redacted]’s concerns, their decision in the matter remains the same.  They will stand with the offer of the free month storage as Ms. [redacted] original requested.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 20, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Shalon L[redacted], our President for our Jacksonville Regional Office, reviewed Mr. [redacted]’s recent comments and informed our office Mr. [redacted] was contacted and advised of a refund for half of the cost of the damaged rims.  The refund was issued back to his Visa account and should post on his next credit card statement.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 19, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office that him and his staff have...

corresponded with [redacted] by email on several different occasions. [redacted] sent the following email to [redacted] recently. Please be advised our decision in the matter remains the same.[redacted], first I will inform you that [redacted] is actually [redacted] and she is still employed by U-Haul. Secondly I instructed [redacted] not to print off all those receipt and to direct you towards U-Haul Premier Storage Account on line so that you could at your leisure go through your ledger. It is not our position to find out every customer personal financial circumstance or how they will be paying, we have late fees for a reason. I will caution you on your threat of [redacted] This Week and The Standard as this could be considered slander, please also be advised [redacted] now feels you are harassing him (bill [redacted]). At this time I will advise you there will be no further discounts or refunds. I will once again tell you [redacted] is not going anywhere and if these action continue I will have no choice but to send you an eviction notice from our facility. Thank you [redacted] President [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I really don't think it's fair that I was given the wrong information and yet I still have to pay for something I was told I would not be charged for. I'm sure they probably have recorded audio on their phone system and that they would be able to see that I am not lying.

April 6, 2017   Revdex.com concern # [redacted] U-Haul Reference id: [redacted]   Thank you for your concern regarding our customer Mr. [redacted].   I followed up with Angela W[redacted] of our Equipment Recovery department regarding Mr. [redacted]’s response regarding not being contacted. Ms. W[redacted] let us know that we had received notification of a parting ticket from the City of Alhambra for the equipment Mr. [redacted] rented. Per our contract terms and conditions we collected that amount from Mr. [redacted] and notified him of those charges via email. U-Haul was not notified that Mr. [redacted] made payment toward his citation until after the amount had been collected. Once we received notification that Mr. [redacted] had paid the ticket we immediately refunded the amount back to his card. Ms. W[redacted] apologized for not reaching out before refunding the amount back to the card. Again, our apologies for any inconvenience this caused our customer.   Our customer are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.   Looking Forward, Penny S[redacted] UCC Associate Program Manager U-Haul International

August 15, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].David L[redacted] of Moving Help followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was refunded the total amount charged of $85.93 on May...

31st. He also mentioned there are no notes regarding an amount exceeding $85.93 as they cannot refund in excess of what was charged. The refund should have posted to her Master Card account ending in 6502.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

May 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Shawn W[redacted], a Senior Agent with Customer Service, followed up on the information Mr. [redacted] provided and sent the following email in response:[redacted], Hi, it's Shawn from...

U-Haul customer service. Per your request I am emailing you to confirm that a $50.00 credit back to your Credit card and a $20.00 gift certificate have been issued to you as a token of our apology due to the difficulties you've recently encountered. Once again sorry for any misunderstanding, I hope that you have a safe trip and a good weekend. Thank you, Shawn W[redacted] Customer Service Senior Agent ###-###-#### option 3. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

I reject the business's response. I have proof of returning the truck with 1/4 gallon of gas and returning supplies in the trunk.. See video links. [redacted] , [redacted] , Also see attached picture showing rental pickup with 131505.8 and returning with 131514.1 (for only 8.3 miles) and 1/4 tank.If we are unable to resolve this issue to my satisfaction I will file a demand for consumer arbitration as provided for in the Uhaul Rental Contract. As you know, the fees of such arbitration are to be borne fully by U-Haul.

January 27, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted]Joanna F[redacted] our Traffic Manager for our North Philadelphia Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she sent Mr. [redacted] an email...

explaining she issued a refund for $12 as requested back to his [redacted] account.  The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]