Beverly Hills Weight Loss Clinics

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

May 3, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Frank S[redacted], our Executive Assistant for our Western Michigan Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...

response: I received you letter about the clerical error made on you contract during your recent rental. We apologize, and I've refuned the $4.11 to the CC we have on file.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

May 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] and Maine Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and investigated the situation. She issued a refund for $194.53 back to Ms. [redacted]’s Master Card account, which should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted]
Executive Assistant
U-Haul International

November 18, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Jeff P[redacted], our President for our Nashville Regional Office, followed up on the information Mr. [redacted] provided and sent Mr. [redacted] the following email in response:...

Cim, I am writing you in regards to your Revdex.com letter where you are requesting $835.04 refunded to you. I understand that there was some confusion on what you were towing and I apologize for that. I am willing to refund the overdraft fee and an additional $75.00 that is the extent of what I can do. You were already give a 30% refund on your rental for the inconvenience the additional $75 will put you at 50%. I know that you are looking for more than this, but we are not able to pay for you driving your truck back to in. I know this is not what you want, but this is what I can offer. Please let me know your thoughts. Thanks   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 14, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Kristina K[redacted], a Senior Customer Service Agent, followed up on the information Mr. [redacted] provided and sent him the following email in response: Dear Mr....

[redacted], We have received file #[redacted] in regards to the balance on an account that you were linked with. Due to you being linked with the contract holder at the time of the rental, the balance that you are requesting back will have to be taken up with the contract holder. Sincerely, Kristina   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

January 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM of our U-Haul of Ithaca, followed up on the information Mr. [redacted] provided. He spoke to Mr. [redacted] and advised him of an additional refund for the requested...

amount of $404.80 back to his [redacted] account. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

September 30, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Rammy A[redacted] our Executive Assistant for our Maryland Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and explained...

he was waiving the remaining charges for the tire in question and will also advise E-Alert of the same.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

November 20, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information and sent him the following email in response:
Good Morning [redacted], I...

wanted to follow up with you and ensure everything went ok with the bike rack you received Friday. Unfortunately, my daughter was sick so I wasn't in the office. Please let me know if there's anything else I can do to assist you on this matter. Thank you for your patience. Thank you, [redacted] U-Haul of [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 7, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Steve L[redacted], our President for our Saint Louis Regional Office, reviewed Mr. [redacted]’s recent comments.  He explained to our office his decision in the matter remains the same.  As I relayed in my previous letter, Mr. L[redacted] sent Mr. [redacted] an email that included his apology along with a VIP Certificate we hope he will take advantage of using as we feel it can be great value to our customer and is valid for two years.  Mr. L[redacted] acknowledged him and Mr. [redacted] are unable to see eye to eye on the situation.  Nothing further will be done.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 13, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Matt Dougherty, our Gm for our U-Haul Moving and Storage of Springfield, followed up on the information Mr. [redacted] provided.  He informed our office he contacted Mr. [redacted] and...

requested the receipts for the tow bill and expenses incurred be sent for further review. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Eastern Arizona Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and advised...

her of the location where her U-Boxes are stored and scheduled an unload at the site. She also offered an amicable restitution for the late arrival.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] Because the person whom I spoke to told me to get the figures together and present them to her which I did ..I took pictures of items and sent them to her which I will send to you upon request..[redacted] who was the person I first  was told who was in charge of my account  with went on vacation and left a guy whom I was told would take my account over in her absents...I sent the pictures of my damage chairs that were to be redone along with other info and never heard from them again...I was never told that my account was settle....This place needs to be put out of business for they are deceptive they never sent any one out to see how bad my furniture was what kind of company would not want to make sure that I was not lying the insurance I paid for was for $5,000.00 I paid every month and they beat me for a $30.00 coupon that they gave me after double charges on my account for months..This is not an honest Company and I will never give up on this.............[redacted]
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me upon our agreement. They have agreed on the $274.34 + $263.66. Which I am waiting for a check totaling $539.00  Once I have received the check for that amount, I will be happy that this is resolved. I will wait until for the business to perform this action and, once completed, I will consider this complaint resolved.
Regards,
[redacted]

Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our [redacted], reviewed the recent comments from Ms. [redacted]. She advised our office that Ms. [redacted] was given the option to get a truck the same night from an alternate rental location but chose to wait until the next day to pick up the equipment. In an effort to resolve her concerns, the VIP Certificate that was previously issued was canceled and a refund for $50 has been issued back to Ms. [redacted]’ [redacted] account. The refund should post on her next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

September 6, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. S[redacted].   Derrick S[redacted], our Area Field Manager for our Mississippi Regional Office, reviewed Mr. S[redacted]’s recent comments.  He informed our office a refund for $106 was issued back to Mr. S[redacted]’s Master Card account.  The refund should post on his next credit card statement.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 21, 2016   Revdex.com ID#: [redacted] Revdex.com ID#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   John K[redacted], our GM for our U-Haul Storage at 8 Mile, followed up on the information Mr. [redacted] provided.  He informed our office, the day after the rental truck was returned, he realized he had applied the wrong reservation to the rental contract.  Mr. K[redacted] reversed the charges and charged the correct credit card.  He also mentioned the following day he rented a truck to Mr. [redacted] with a special one-way pricing, and more importantly, offered his personal apology for the inconvenience he caused.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our New Hampshire and Maine Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she left a message for Ms. [redacted] explaining she issued her a refund for $750...

back to her [redacted] account. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

December 9, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Our Assistant GM at our Santa Barbara U-Haul Center reviewed Ms. [redacted]’s contract with her when she came into our Center. We pointed out that the net paid that day was zero. We also...

highlighted the area where it states the bank has placed a hold for $715.50 on her account. U-Haul will not charge/credit the card until the equipment is returned and the rental charges are calculated. Only the hold may appear on Ms. [redacted]’s credit card. Actual charges are not applied until the rental is complete and the contract is closed out.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

At approximately 10:54am on 2/27/15 the customer's reservation was downloaded to my location (see attached reservation document).  His reservation was for 12 hours, picking up at 12:00pm on 2/27/2015 and dropping off...

at 12:00am 2/28/2015 (see attached reservation document).  We always call and schedule the reservations, during this call I wanted to verify that he was planning on bringing the truck back that night as stated in the reservation because I could actually foresee a possible problem because sometimes customers think they are entitled to 24 hours, even though they don't reserve the truck for that long and there was a reservation for the truck the next morning made prior to this customer making his reservation (first come, first served, this also can be verified).  When the customer showed up I again verified that the truck had to be back because we had a reservation on it for the next morning and rather than not rent him the truck for the night because we already had a reservation on it for the next morning, we were happy to rent him the truck making sure that he was going to bring it back on time.  The cash deposit and credit card situation is more or less as he has stated with the exception being, the credit card was swiped right in front of his eyes and he signed the contract that clearly states nothing would be charged unless the actual charges exceed the held amount (see the signed contract statement directly under the card type in the middle of the page).  The customer is correct about the time that he brought the truck back... for some reason he ignored phone calls from us as well as the U-Haul traffic department in the morning trying to find out why he didn't bring the truck back.  Because he didn't bring the truck back, the customer who was supposed to pick up the next morning was sent to the other side of Cincinnati for a truck because that was the closest location with one available.  As far as I'm concerned he can have all his money back.  He has to take that up with U-Haul since they are the ones who he actually rented the truck from (yes we are a U-Haul dealer, but all the money goes to U-Haul). We have contacted our U-Haul Area Field Manager who has the power to refund his money.  It does not change the simple fact that we were trying to help him out by renting him a truck that we already had a reservation for the next morning, and he didn't bring it back when he agreed to (both in writing and verbally, this was witnessed by more than one person who works here).  He also did not refuel the truck and was charged 3.50 per gallon for the fuel that he used, as stated would happen on the contract.  The contract also states directly under the Due Date/Time section that failure to return the equipment by the Rental Due time may result in additional charges (see signed rental contract).