Beverly Hills Weight Loss Clinics

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The issue is no longer whether or not it was returned to the correct location or not. Nothing I signed states that I give/gave UHAUL the permission to take $150.06 from my card! The signed contract A- does not mention what the "One Way" rate is. B- Does not state what twice the "one way" rate is. C- Does not state I/customer/Chekeria [redacted] give UHAUL the AUTHORIZATION to take whatever the amount is (not listed on contract),( $150.06) also not listed on the contract. The contract advises what the charges are in word format only, there are no dollar amounts listed other than the hold for $68.31. To be charged is one thing, OK I signed it, whatever charge me, but do not charge it to my card/withdraw it from my account without my permission. The contract also states, "U-Haul may authorize a second amount for the "estimated balance". That is simply advising that there may be a second charge, it's not getting authorization to charge the card a second time, it's just making the customer aware that there may be a second charge. How can U-Haul authorize a charge, after all it is the customers card/money, the customer needs to authorize! I have not a flying clue what the "estimated balance" is or what the second charge is, but sure U-haul, whatever it is go right ahead into my account and take it? No way!! to  amount that has not been provided, discussed, advised, etc. . Again, no where on the contract is there an "estimate balance" listed or nothing signed saying I authorized U-Haul to charge my card a second time in the amount of $150.06. Please show me where I authorized this amount. Please show me where I signed gives the one way rate. Please show me where twice the one way rate is listed. Perhaps the company needs to rewrite there contract with specific amounts AND authorization of these amounts.

September 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Erik R[redacted], our President for our Los Angeles South Regional Office, and his Executive Assistant, Arnesha C[redacted], reviewed Ms. [redacted]’s recent comments. He stated the issue at hand was a strap on the auto-transport coming loose. Ms. [redacted] was given a User’s Guide at the time of rental advising her to check the straps at every stop along their trip because they can loosen from the movement of traveling. Ms. C[redacted] sent Ms. [redacted] an email offering her apology for the inconvenience she experienced and explained a full refund for the auto-transport was issued in the amount of $367.58, along with what was collected at the receiving location, or $130.10. Ms. C[redacted] relayed that the total refund of $497.68 was a final resolution and no further refunds or adjustments would be issued.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

When I received the call from Uhaul I relayed everything turned out ok. However, when I made the reservation 3 weeks prior, and having been asked to change the location the day before and then again the day of and to go to a strangers house. TOTALLY UNACCEPTABLE. With 3 week notice there should have been no problem picking up the truck I reserved at the location I chose. The only thing that was fine was that we ended up with a truck on the day we needed it.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Even though the payment does not include the unjustified late fees we were charged, we just want to move forward with our lives. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 24, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Frank G[redacted], our President for our Fort Lauderdale Regional Office, reviewed Mr. [redacted] recent comments.  He informed our office he left two separate messages requesting a call back in order to personally address his concerns but has not heard back.  In case Mr. [redacted] misplaced his telephone number, Mr. Grau can be reached at [redacted]We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,
[redacted]Executive AssistantU-Haul International

March 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Mark M[redacted], our GM at U-Haul Moving and Storage of Jackson, followed up on the information Ms. [redacted] provided.  He informed our office, after reviewing the notes for...

this rental, he concluded Ms. [redacted] is owed a refund for $235 in addition to the $50 refund issued on July 23, 2016.  The supplemental refund should post on her next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

July 1, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Long Island Regional Office, reviewed Ms. [redacted]’s recent comments. He relayed that he felt the $361 discount was a fair resolution and no further refunds or adjustments would be issued. Mr. [redacted] also assured our office he addressed the issue with the employees involved for corrective action as needed. We want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul and also ensure proper procedures are being followed by every office that is in contact with our customers. Please be advised any action taken with our employees and the outcome is kept within the company.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 20, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer, Ms. [redacted]. Fred W[redacted], our President for our Northern Alberta, Saskatchewan and Northwest Territories, followed up on the information Ms. [redacted] provided.  He informed our office he...

spoke to Ms. [redacted] and was able to reach an amicable resolution.  A refund for $80 was issued back to Ms. [redacted]’s Visa account as an adjustment on her rental and should post on her next credit card statement.  She relayed she would continue to use U-Haul in the future. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 30, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Western New York Regional Office, reviewed Ms. Demit’s recent comments to your office and sent her the following email in response:
Good afternoon Ms. [redacted], I recently received your rebuttal to our Revdex.com response and I would like to help you however, we are still waiting on paperwork from the mechanic stating how U-Haul caused the remaining damage. I received the pictures as well as the estimate for the repair but not the explanation from your mechanic. Unfortunately we can do nothing without that explanation. Once we receive the write up we can can further address this. Thank you, [redacted] Executive Assistant U-Haul Co. Of Western New York [redacted] Victor, NY 14564 Office ###-###-#### Ext [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

[redacted]Senior Agent, Customer ServiceU-Haul InternationalAugust 25, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted] our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mr. [redacted]...

provided.  She informed our office when the rental was generated for the 15-foot truck, he accepted a $10 discount on the truck as well as a reduced mileage rate from $1.09 a mile to $.89 a mile.  He also received furniture pads and a dolly at no charge.  This resulted in a discount of $30 off the rental.  Mr. [redacted] used the equipment as contracted and completed his move.  Ms. [redacted] went on to say he was compensated for the inconvenience he experienced with the discount provided.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 16, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted]. The rental contract is listed under [redacted] [redacted].Katie L[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the information Mr. [redacted] provided...

and sent him the following email in response:Good afternoon Mr. [redacted], I am reaching out to you in regards to the recent Revdex.com complaint you filed with our Tonawanda, NY location. I do apologize that you were not satisfied with the customer service you received from this location. Per your request I did review the camera footage and the breakdown is below. 8:57 am you pull in driving a red car 8:58 am you walk inside, the associate meets you at the doors and walks you to the counter where you start the rental paperwork 9:07 am associate walks to grab furniture pads and brings them with him to the truck 9:08 am associate puts the pads in the back of the truck 9:09 am associate pulls the truck to the front of the building and talks with you while sitting in the cab 9:10 am associate takes the window sign out the truck, brings to the back of building 9:11 am associate gets a dolly out of the cage 9:12 am associate walks the dolly to the truck and places in the box for you 9:13 am associate and you walk back inside and go the counter, associate does not turn his back to you. Customer does swipe card. 9:15 am you walks outside and go to your car, then you get in the truck 9:17 am you pull out of the parking lot I also spoke with the associate who took care of you. He state you did ask about there not being a dolly in the back of the truck and I see that it is not on contract 20561571 but he explained that was because you did not state you needed it during the paperwork. Often our customers will reserve pads and or dolly's during the reservation process just incase they need them but that does not mean they still want them when they pick up the truck. During the paperwork we ask if you need dolly's or pads regardless if it is on your reservation incase you changed your mind. Ryan stated when he asked if you needed dolly's or pads your just stated you needed pads, did not comment on dolly's so he did not have that on that contract. His response to your inquiry about the dolly was simply him stating you did not request it when he asked, he understood it was on the reservation but you did not say you still wanted the dolly when he inquired about it. Nonetheless he grabbed you a dolly when you asked him about it outside and dispatched the dolly on its own rental contract, 284160. As a result of the confusion and misunderstandings I will issue a $20.00 gift certificate that is being emailed to this same email address. I understand you are disputing the entire amount of the rental but based upon my findings no refund is justified. The gift certificate is valid for 2 years and can be used on any product we offer including hitches, propane, boxes, storage, or rentals. Thank you, Katie L[redacted] Executive Assistant U-Haul Co. of Western New York [redacted] [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive Assistant

Tuesday, June 13, 2017   Revdex.com concern #[redacted] U-Haul Reference id #: [redacted]   Thank you for your concern for our customer Mr. P[redacted].     Russ B[redacted], Marketing Company President of Western Arizona, researched the issue and contacted the customer via phone. Mr. P[redacted] was...

refunded $75.00 back to the card ending 4385 on 6/12/2017. Our apologies for any inconvenience this caused Mr. P[redacted].     Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Penny S[redacted] UCC Associate Program Manager U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Yes, an individual from SW Ohio U Haul contacted me in September.  He just explained the difference between an in town rate and a one way rate.  It does not take a rocket scientist to figure that one out!  What I wanted to know, and still want to know, is why there was a difference of approx 500% between the rates.  He said he did not know and recommended I write to U Haul headquarters.  I did that, TWICE, with no reply.  It was not until I conatcted the Revdex.com of Arizona, then I received a reply.  A U Haul person (Vickie) called me on a Sunday morning in December.  After a lengthy conversation, she informed me that the difference was in the drop off fee, about $350.00, that was included in my charge.  This was news to me!  If you look at my contract, it says nothing about a drop off charge.  I can fax the document if U Haul cannot find it. Bottom line is, U Haul did not disclose all the fees for my rental.  I attempted to resolve the issue over the phone with SEVERAL individuals.  It was recommended that I write to U Haul corporate.  I did just that, TWICE with no reply.  Apparently, U Haul has enough customers that they do need to respond to a written request.  Funny how they answered right away when the Revdex.com called!  What do I want?  Nothing.  Will I rent from U Haul again?  Only as a LAST RESORT!  Will I recommend U Haul to my friends?  Definitely not!  In fact, because of their lack of response to my written requests, I'll go out of my way to NOT recommend them.  A little common courtesy from U Haul could have avoided all this.  They got their 'pound of flesh' from me but at what cost?
Regards,
[redacted]

October
27, 2015First
of all, we would like to thank the Revdex.com (Revdex.com) for being a
voice for the voiceless and the less fortunate individuals; individuals
targeted by rouge business owners and companies. We appreciate it once again
and we will disseminate the word for others to use this wonderful avenue to
surrender the wrong business doers easily. Break
….. break …… Dear
U-Haul, We
have discussed the situation in person and via email. However, the only offer
that you promised was to refund the one night Hotel stay. You denied reimbursing
for the main cause which is the Defective Trailer. You don’t have to be
reported to a higher official to give a respectful and polite reply to your
customers. Customers expect you to be courteous and professional when you
conduct business. Now,
we just read your first reply to Business Bureau (Revdex.com) stating that “we have
already refunded 50% of the trailer payment” We got confused and checked our
bank account and we found $300 deposited two days ago on Oct. 24, 2015; after
you were reported to Revdex.com. This
shows your true picture; deceiving and mischievous work ethics. From the very beginning,
our complaint has been on the Defective Trailer that put our family life in Great
Danger. You tried to explain the situation as a Mechanical Failure. NO, IT IS
NOT; it is negligence on your side; renting a defective trailer that needs to
be out of use. Let us give you another brief scenario and you will tell us if
you call it a mechanical failure:1.  The day we came to take the Trailer, the brake light was not working. Your technician couldn’t fix it. After two hours you sent us to another technician. The second technician was angry because the whole electrical wire was old and broken inside. He replaced a brand new wiring and we left after another two hours. WE HAVE SPENT FOUR hours before we even begin our long journey. As a result, we postponed our trip to the next day.2.  The next morning, after we drove 12 hours we took a break and fortunately we did a safety check on your Trailer. We were so lucky to find out the loose chain; it was about to broke off. We called the nearest U-Haul and replaced the chain. The U-Haul guys who replaced the chain called the Manassas, VA office and complained on you for putting a rusted/old chain. WE HAVE SPENT UNNECESSARY TWO hours again and of course forced to stay in a hotel; just to ventilate our frustration.3.  The following day was the most DANGEROUS day; literally a DEATH CALL. After we drove about 6 hours two people were following and giving us an urgent signal to stop the vehicle. We stopped and got out of the vehicle to find out the Wheel/Tire was about to fly/broke off. Had it not been for these two Good Samaritans we would not be here today to tell our stories; the whole family including three little Kids were not alive today; maybe we may include some other passengers on the highway when we roll over.   Now
tell us, which one are you calling a Mechanical Failure? The Brake Light Wiring,
the Old Chain, or the Corroded Wheel/Tire? If you call this a mechanical
failure, we call the whole situation a DELIBRATE set up focused on CERTAIN innocent
customers. We
are talking about your negligent business practice that puts the life of
unsuspected customers in GRAVE situation. We are so upset and unsettling with
your disrespect. We respectfully request the following from you/your company immediately.
Please DO NOT wait our next step to fulfil this request like you did when you
get reported to Revdex.com:Respect your customers regardless of their color, sex and country of origin. Send us a formal and official Apology Letter; of course a copy to Revdex.com (Revdex.com).Refund the whole amount that we paid for the DEFECTIVE/KILLER TRAILER ($600).Finally, we have lost all documents, receipts and other staff when we off-load and on-load to change to the new trailer after the defective trailer is changed. We have spent additional THREE hours to do this. Altogether, we have spent NINE EXTRA hours on our journey. In addition to the defective trailer ($600), we need to be refunded up to $500 that we spent due to unnecessary travel extension; hotel, food, etc. If
you don’t agree on these terms, let us know as fast as possible. We are asking
only our expenses NOT the big PUNITIVE DAMAGES that you will be forced to pay
in a court of law; in front of a humane judge.We
have spent three days of frustration being worn out physically and as well emotionally.
We still have the nightmare of rolling over on the highway and run over by the
18 wheelers. Imagine putting your three little kids and driving 22 hours pulling
a defective trailer. This
is not a Mechanical Failure; it is Negligence and Poor Customer Service. Please
act accordingly to your earliest convenience to compensate your innocent customer.Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until 2/15/16  for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Courtney [redacted]

January 20, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customers Mr. [redacted] and Mr. [redacted].
[redacted], our President for our New Mexico Regional Office, reviewed Mr. [redacted]’s recent comments to your office. He asked that we relay his apology for any misunderstanding that may have taken place. As we value Mr. [redacted] and Mr. [redacted] as customers, Mr. Neill’s office sent them a $200 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

January 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted]
[redacted], our Executive Assistant for our Northern Alberta, Saskatchewan and Northwest Territories, reviewed Ms. [redacted]’s recent comments to your office. She sent Ms. [redacted] an email requesting a copy of the contract that states the U-Boxes would be delivered within 14 days.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 4, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] was contacted and...

offered an apology for the inconvenience he experienced. He also explained a refund for $30 was issued back to his Master Card account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

September 8, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. K[redacted].   Adam S[redacted], our President for our Southwestern [redacted] and Rockford Regional Office, followed up on the information Mr. K[redacted] provided and sent him the...

following email in response: [redacted]- I have issued another refund on our end. U-Haul releases the money right away, federal law allow banks a few days to put it into your account. Most banks however will release in 24 hours. My cell is ###-###-####. The refund amount was for $205.96.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] U-Haul International