[redacted]Senior Agent, Customer ServiceU-Haul InternationalAugust 25, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted] our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mr. [redacted]...
provided. She informed our office when the rental was generated for the 15-foot truck, he accepted a $10 discount on the truck as well as a reduced mileage rate from $1.09 a mile to $.89 a mile. He also received furniture pads and a dolly at no charge. This resulted in a discount of $30 off the rental. Mr. [redacted] used the equipment as contracted and completed his move. Ms. [redacted] went on to say he was compensated for the inconvenience he experienced with the discount provided.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
When I received the call from Uhaul I relayed everything turned out ok. However, when I made the reservation 3 weeks prior, and having been asked to change the location the day before and then again the day of and to go to a strangers house. TOTALLY UNACCEPTABLE. With 3 week notice there should have been no problem picking up the truck I reserved at the location I chose. The only thing that was fine was that we ended up with a truck on the day we needed it.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
September 8, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. K[redacted]. Adam S[redacted], our President for our Southwestern [redacted] and Rockford Regional Office, followed up on the information Mr. K[redacted] provided and sent him the...
following email in response: [redacted]- I have issued another refund on our end. U-Haul releases the money right away, federal law allow banks a few days to put it into your account. Most banks however will release in 24 hours. My cell is ###-###-####. The refund amount was for $205.96. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] U-Haul International
Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our [redacted], reviewed the recent comments from Ms. [redacted]. She advised our office that Ms. [redacted] was given the option to get a truck the same night from an alternate rental location but chose to wait until the next day to pick up the equipment. In an effort to resolve her concerns, the VIP Certificate that was previously issued was canceled and a refund for $50 has been issued back to Ms. [redacted]’ [redacted] account. The refund should post on her next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
August 22, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].Dick P[redacted], our President for our Mississippi Regional Office, followed up on the information Ms. Smith provided. He informed our office a refund for $75 was issued to her Visa...
account as requested. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
April 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: 1067604 Thank you for your concern for our customer Ms. [redacted]
Shyleen D[redacted], our Executive Assistant for our Vancouver and Vancouver Island, BC Regional Office, followed up on the information Ms. [redacted] provided and sent her the following...
email in response: Hello [redacted], I apologize that vermin have been [redacted]racted to your unit. Often, vermin are [redacted]racted by food and food remnants in household items such as couches and food appliances, spices, candles/wax, soaps, living or dead plants, oils, any scented items and even storage in food boxes such as banana/orange boxes, and are brought in by clients moving into the facility. Unfortunately, when Safestor is not purchased U-Haul does not provide any coverage for any claims. Any type of goodwill compensation and/or credits are handled locally, by the location managers. I am happy to hear that the centre storage manager Marie offered a goodwill credit for your next month's rent. I'm pleased to offer you an additional 2 months of rent waived, in addition to the month that Marie offered, totalling $850.34. This will cover you until July 5th, as you stated you will be vacating in July. I will also issue a $50 gift certificate for you to use towards your truck rental. Should you have any further questions or concerns, please don't hesitate to contact me. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this m[redacted]er to our [redacted]ention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 21, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:We...
have received your concern via the Revdex.com of Arizona. I have researched your reservation. I found that we had Scheduled and Confirmed your reservation for a one way 14’ truck on October 31st for pickup on Nov. 1 at our location at [redacted]. The truck was scheduled for pickup at Noon. We sent you a text message with that information on 10/31 at 9:45 a.m. since that was your preferred method of contact. When the equipment was not picked up at Noon on 11/1, we called you at Noon and left a message that if the equipment was not picked up, we would cancel your reservation. At 12:48 p.m. on 11/1 another truck was reserved for you at [redacted] with a 3:30 p.m pickup. I am assuming that you were at the location on Texas Street. According to you, " We couldn’t go to other cities and risk if a truck would be there or not." The truck was there, unfortunately you decided not to go to Dixon. We make every attempt to get our customers the equipment they request at their preferred location but there are times customers must go to another location. You also state you "haggled and pleaded for an hour and a half" to get the locations in town equipment. We have vehicles that are designated for in town rentals only. You pickup and return to the same location. If a customer takes that equipment and drops it at another location, the charge is double the one way rate. The dealer saved you from having this charge. Dixon is approximately 20 miles from Fairfield and if you had gone there, you would have been back to Fairfield by the time you were still trying to the local truck. I’m sorry you feel we didn’t honor your reservation. Once we confirmed and scheduled you at the North Texas location, we honored your request, you failed to pickup the equipment and it was rented to someone else.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jim S[redacted], our President for our Tulsa Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and offered his apology for...
the spare tire in the bed of the truck and for having running issues with his pick-up truck. Mr. [redacted] relayed his son put the tire back on with no problem. Mr. S[redacted] reviewed every step of the investigation he had completed including the statement from Mr. [redacted]’s mechanic. He contacted Mr. S[redacted] again and let him know he found nothing that would lead him to believe we did anything to cause his vehicle problems and Mr. S[redacted] explained he would not agree to repair his truck based on this conclusion. If Mr. [redacted] had further information, Mr. S[redacted] stated he would be happy to review the issue again. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 2, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ben C[redacted], our President for our Central Chicago Regional Office, followed up on the information Mr. V[redacted] provided. He informed our office he spoke to Mr....
V[redacted] on or about September 30, 2016 and advised him of a refund for the rental along with a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. The check for the rental was issued on October 17, 2016 and cleared the bank on October 19th. If Mr. V[redacted] has a damage claim he would like to file, he can contact RepWest Insurance Company at ###-###-####. A phone report will be taken and then an adjuster will contact him back to follow up. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. The VIP Certificate is valid for two years. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Raleigh, NC Regional Office, reviewed Mr. [redacted]’s recent comments. She spoke to our GM who advised her he had contacted Mr. [redacted] to explain the wrong part was sent and the correct part has been ordered again. Mr. [redacted] will be contacted as soon as the part is received.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
February 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. Bird.
Our records indicate a refund for the requested amount of $12.09 was issued back to Mr. [redacted] account on January 21st. The refund should post on his next credit card statement if...
not already.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
October 20, 2017 Revdex.com ID#”: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ed H[redacted], our Area District Vice President for our Orlando Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a...
refund for $102.73 was issued back to Mr. [redacted]’s Visa account and should post on his next credit card statement. Once documentation for overdraft fees is received, an additional refund will be issued. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 24, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental contract. Tony N[redacted], our Area Field Manager for our Iowa Regional Office, followed up on the information Ms. [redacted]...
provided. He informed our office he spoke to Ms. [redacted] and obtained her credit card information for the refund. A refund for $300 was issued back to her credit card account and should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted] concerns to our attention.I have directed the information Mr. [redacted] provided to our Human Resources Department for further follow up and resolution. We appreciate your concern and continued...
support.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
I do understand this could be just that one Uhaul location and not a company-wide issue. All other uhaul locations I dealt with were very nice and helpful. The reason I put rejection to this response is: the day I got a phone call from Uhaul and was told a refund will be sent to me. That tone wasn't apologetic at all. I don't want to describe the tone but here is the entire conversation, roughly: my name is xxx I am calling from Uhaul. We will credit $8.xx to you account. Do you have any questions. There wasn't anything about we mis-charged you or I apologize for anything.
March 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Amber G[redacted], our Executive Assistant for our Metro DC Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:...
Hello Mr. [redacted], I have attempted to reach you via phone today. I have left you a voicemail with my contact info. Please give me a call back at your earliest convenience. Thank You Amber G[redacted] MCO 818 - Executive Assistant U-Haul Co. of Metro DC 1501 South Capitol St SW Washington, D.C. Office: ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 20, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Ms. [redacted] did in fact rent a U-Haul truck but she used an independent moving company to move her furnishings from one home to another. Moving Helpers relayed that Ms. [redacted]...
released the payment code to the service provider, [redacted], after the job was completed. She completed a review of the service and opened and marked as completed due to not accepting a resolution with the moving helper. Although she did not accept their resolution, the issue still needs to be resolved between [redacted] and Ms. [redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
June 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Kevin N[redacted], our President for our Missouri Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office he spoke to Mr. [redacted] and could not verify why his appointment was documented wrong. Mr. [redacted] will send his receipt for the hitch he had installed at a different location for reimbursement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I thank Ms. S[redacted] for reaching out to me. As I stated, the issue is the unprofessional installation job that was done. I declined any VIP monetary gift because that was not my concern. My concern was the installation job on my new Volvo. I informed Ms. S[redacted] that ultimately, it will come down to when I put on my bike rack to know if the job was satisfactory. As you can see in the pictures attached, the job was not. Javier, the installer did mention that he could not get to all the heat shield and trim according to MFG instructions. I have had experience in the past with not following MFG installation instructions. 1. The warranty is not valid if installed incorrectly. 2. The product will not be safe to the consumer, and/or people around. 3. the product will look Horrible, which it does. Please see attached pictures that show the bike rack on, and it is tilted to the right. This is because the heat shield was not trimmed properly, and "overlaying" the hitch onto the shield should not be done. I would like full installation reimbursement at a real professional installer. In addition, I would like a reimbursement for a new Curt Hitch, as I think the first installer (Tony) damaged and bent the hitch out of shape when he "forced" the bolts and tightened without using required spacers. [redacted]
[redacted]Senior Agent, Customer ServiceU-Haul InternationalAugust 25, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted] our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mr. [redacted]...
provided. She informed our office when the rental was generated for the 15-foot truck, he accepted a $10 discount on the truck as well as a reduced mileage rate from $1.09 a mile to $.89 a mile. He also received furniture pads and a dolly at no charge. This resulted in a discount of $30 off the rental. Mr. [redacted] used the equipment as contracted and completed his move. Ms. [redacted] went on to say he was compensated for the inconvenience he experienced with the discount provided.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
When I received the call from Uhaul I relayed everything turned out ok. However, when I made the reservation 3 weeks prior, and having been asked to change the location the day before and then again the day of and to go to a strangers house. TOTALLY UNACCEPTABLE. With 3 week notice there should have been no problem picking up the truck I reserved at the location I chose. The only thing that was fine was that we ended up with a truck on the day we needed it.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
September 8, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. K[redacted]. Adam S[redacted], our President for our Southwestern [redacted] and Rockford Regional Office, followed up on the information Mr. K[redacted] provided and sent him the...
following email in response: [redacted]- I have issued another refund on our end. U-Haul releases the money right away, federal law allow banks a few days to put it into your account. Most banks however will release in 24 hours. My cell is ###-###-####. The refund amount was for $205.96. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] U-Haul International
Thank you for your continued concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our [redacted], reviewed the recent comments from Ms. [redacted]. She advised our office that Ms. [redacted] was given the option to get a truck the same night from an alternate rental location but chose to wait until the next day to pick up the equipment. In an effort to resolve her concerns, the VIP Certificate that was previously issued was canceled and a refund for $50 has been issued back to Ms. [redacted]’ [redacted] account. The refund should post on her next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
August 22, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].Dick P[redacted], our President for our Mississippi Regional Office, followed up on the information Ms. Smith provided. He informed our office a refund for $75 was issued to her Visa...
account as requested. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
April 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: 1067604 Thank you for your concern for our customer Ms. [redacted]
Shyleen D[redacted], our Executive Assistant for our Vancouver and Vancouver Island, BC Regional Office, followed up on the information Ms. [redacted] provided and sent her the following...
email in response: Hello [redacted], I apologize that vermin have been [redacted]racted to your unit. Often, vermin are [redacted]racted by food and food remnants in household items such as couches and food appliances, spices, candles/wax, soaps, living or dead plants, oils, any scented items and even storage in food boxes such as banana/orange boxes, and are brought in by clients moving into the facility. Unfortunately, when Safestor is not purchased U-Haul does not provide any coverage for any claims. Any type of goodwill compensation and/or credits are handled locally, by the location managers. I am happy to hear that the centre storage manager Marie offered a goodwill credit for your next month's rent. I'm pleased to offer you an additional 2 months of rent waived, in addition to the month that Marie offered, totalling $850.34. This will cover you until July 5th, as you stated you will be vacating in July. I will also issue a $50 gift certificate for you to use towards your truck rental. Should you have any further questions or concerns, please don't hesitate to contact me. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this m[redacted]er to our [redacted]ention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 21, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:We...
have received your concern via the Revdex.com of Arizona. I have researched your reservation. I found that we had Scheduled and Confirmed your reservation for a one way 14’ truck on October 31st for pickup on Nov. 1 at our location at [redacted]. The truck was scheduled for pickup at Noon. We sent you a text message with that information on 10/31 at 9:45 a.m. since that was your preferred method of contact. When the equipment was not picked up at Noon on 11/1, we called you at Noon and left a message that if the equipment was not picked up, we would cancel your reservation. At 12:48 p.m. on 11/1 another truck was reserved for you at [redacted] with a 3:30 p.m pickup. I am assuming that you were at the location on Texas Street. According to you, " We couldn’t go to other cities and risk if a truck would be there or not." The truck was there, unfortunately you decided not to go to Dixon. We make every attempt to get our customers the equipment they request at their preferred location but there are times customers must go to another location. You also state you "haggled and pleaded for an hour and a half" to get the locations in town equipment. We have vehicles that are designated for in town rentals only. You pickup and return to the same location. If a customer takes that equipment and drops it at another location, the charge is double the one way rate. The dealer saved you from having this charge. Dixon is approximately 20 miles from Fairfield and if you had gone there, you would have been back to Fairfield by the time you were still trying to the local truck. I’m sorry you feel we didn’t honor your reservation. Once we confirmed and scheduled you at the North Texas location, we honored your request, you failed to pickup the equipment and it was rented to someone else.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jim S[redacted], our President for our Tulsa Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and offered his apology for...
the spare tire in the bed of the truck and for having running issues with his pick-up truck. Mr. [redacted] relayed his son put the tire back on with no problem. Mr. S[redacted] reviewed every step of the investigation he had completed including the statement from Mr. [redacted]’s mechanic. He contacted Mr. S[redacted] again and let him know he found nothing that would lead him to believe we did anything to cause his vehicle problems and Mr. S[redacted] explained he would not agree to repair his truck based on this conclusion. If Mr. [redacted] had further information, Mr. S[redacted] stated he would be happy to review the issue again. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 2, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ben C[redacted], our President for our Central Chicago Regional Office, followed up on the information Mr. V[redacted] provided. He informed our office he spoke to Mr....
V[redacted] on or about September 30, 2016 and advised him of a refund for the rental along with a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. The check for the rental was issued on October 17, 2016 and cleared the bank on October 19th. If Mr. V[redacted] has a damage claim he would like to file, he can contact RepWest Insurance Company at ###-###-####. A phone report will be taken and then an adjuster will contact him back to follow up. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. The VIP Certificate is valid for two years. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Raleigh, NC Regional Office, reviewed Mr. [redacted]’s recent comments. She spoke to our GM who advised her he had contacted Mr. [redacted] to explain the wrong part was sent and the correct part has been ordered again. Mr. [redacted] will be contacted as soon as the part is received.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
February 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. Bird.
Our records indicate a refund for the requested amount of $12.09 was issued back to Mr. [redacted] account on January 21st. The refund should post on his next credit card statement if...
not already.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
October 20, 2017 Revdex.com ID#”: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ed H[redacted], our Area District Vice President for our Orlando Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a...
refund for $102.73 was issued back to Mr. [redacted]’s Visa account and should post on his next credit card statement. Once documentation for overdraft fees is received, an additional refund will be issued. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 24, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental contract. Tony N[redacted], our Area Field Manager for our Iowa Regional Office, followed up on the information Ms. [redacted]...
provided. He informed our office he spoke to Ms. [redacted] and obtained her credit card information for the refund. A refund for $300 was issued back to her credit card account and should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted] concerns to our attention.I have directed the information Mr. [redacted] provided to our Human Resources Department for further follow up and resolution. We appreciate your concern and continued...
support.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
I do understand this could be just that one Uhaul location and not a company-wide issue. All other uhaul locations I dealt with were very nice and helpful. The reason I put rejection to this response is: the day I got a phone call from Uhaul and was told a refund will be sent to me. That tone wasn't apologetic at all. I don't want to describe the tone but here is the entire conversation, roughly: my name is xxx I am calling from Uhaul. We will credit $8.xx to you account. Do you have any questions. There wasn't anything about we mis-charged you or I apologize for anything.
March 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Amber G[redacted], our Executive Assistant for our Metro DC Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:...
Hello Mr. [redacted], I have attempted to reach you via phone today. I have left you a voicemail with my contact info. Please give me a call back at your earliest convenience. Thank You Amber G[redacted] MCO 818 - Executive Assistant U-Haul Co. of Metro DC 1501 South Capitol St SW Washington, D.C. Office: ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 20, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Ms. [redacted] did in fact rent a U-Haul truck but she used an independent moving company to move her furnishings from one home to another. Moving Helpers relayed that Ms. [redacted]...
released the payment code to the service provider, [redacted], after the job was completed. She completed a review of the service and opened and marked as completed due to not accepting a resolution with the moving helper. Although she did not accept their resolution, the issue still needs to be resolved between [redacted] and Ms. [redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
June 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Kevin N[redacted], our President for our Missouri Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office he spoke to Mr. [redacted] and could not verify why his appointment was documented wrong. Mr. [redacted] will send his receipt for the hitch he had installed at a different location for reimbursement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I thank Ms. S[redacted] for reaching out to me. As I stated, the issue is the unprofessional installation job that was done. I declined any VIP monetary gift because that was not my concern. My concern was the installation job on my new Volvo. I informed Ms. S[redacted] that ultimately, it will come down to when I put on my bike rack to know if the job was satisfactory. As you can see in the pictures attached, the job was not. Javier, the installer did mention that he could not get to all the heat shield and trim according to MFG instructions. I have had experience in the past with not following MFG installation instructions. 1. The warranty is not valid if installed incorrectly. 2. The product will not be safe to the consumer, and/or people around. 3. the product will look Horrible, which it does. Please see attached pictures that show the bike rack on, and it is tilted to the right. This is because the heat shield was not trimmed properly, and "overlaying" the hitch onto the shield should not be done. I would like full installation reimbursement at a real professional installer. In addition, I would like a reimbursement for a new Curt Hitch, as I think the first installer (Tony) damaged and bent the hitch out of shape when he "forced" the bolts and tightened without using required spacers. [redacted]