Beverly Hills Weight Loss Clinics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until the business to perform this action and, if it does, will consider this complaint resolved.I notified Uhaul by email that my debit and credit card accounts, which they have on record, are both valid to refund a charge.  Otherwise, I can always be reached at: [redacted], [redacted], [redacted].
Regards,
[redacted]

August 25, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms [redacted], a Customer Service Manager, followed up on the information Ms. [redacted] provided and sent her the following email in response:Dear Ms. [redacted],I am reaching out in regards to your...

concern sent through the Revdex.com. We appreciate your feedback and understand your frustration. Our eAlert policy was created to protect our company from further debt and to ensure that debtors are not able to benefit from our equipment when a debt has been left unpaid. You are not being asked to pay the debt and this does not reflect on your credit in any way. U-Haul has decided there is a risk of the debtor benefiting from your rental and we have chosen to not assume that risk. We are sincerely sorry this has affected your ability to rent. We are willing to work with the debtor to resolve this on your behalf if the debtor contacts us and wants to agree to a settlement. You can contact me direct at ###-###-#### Ext [redacted]. I look forward to hearing from you at your convenience. Thank You, [redacted]UCC Associate Program ManagerCustomer Service DepartmentOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
U-Haul provided a guarantee for the equipment.  Based on that guarantee I made other arrangements to move a large quantity of furniture.  Also, the date we reserved the equipment was the last opportunity to move the furniture before the end of the month.  If we had not move the furniture additional expense would have been incurred. U-Haul would not even discuss alternate arrangements for equipment.  I was simply told to take the equipment where U-Haul decided I couldpick it up or I could cancel the reservation and file a customer complaint.  I was left with no option from U-Haul.  I had to make other arrangements, because my schedule did not allow me to make the hour trip out of my way to pick up theequipment at the location U-Haul chose.   Further, U-Haul made false statements as to the availability of the equipment.  The equipment that was requested was present at the Philadelphia [redacted] as requested.  For some reason U-Haulrefused to rent the equipment from the requested location.    In the end, the cost of the truck we were forced to rent was $185, more than the cost of the trailer U-Haul guaranteed, but then failed to deliver. Finally, during my discussion with Mr. [redacted].  He said we was only offering a $50.00 credit toward further business with U-Haul.  As I will not be renting from U-Haul in the future this is not acceptable.  As of this date, there has been no creditto my credit card as Mr. [redacted] claims.  It may still come, but as of today there is nothing pending.  I would like U-Haul to reimburse the difference between the rental of the trailer and the what the cost of the rental of the truck fromtheir competitor, $185. 
Regards,
[redacted]

December 20, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Spencer E[redacted], our GM for our U-Haul Moving and Storage at Alexis Rd., reviewed Ms. [redacted]’ recent information she provided.  He informed...

our office he left a message for Ms. [redacted] on December 14th  and explained his decision in the matter remains the same.  Please refer to our original response posted to the Extranet on October 17, 2016 under ID# [redacted].   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Jessica A[redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, reviewed Mr. [redacted]’s recent comments and sent the following email in response: Good afternoon Ilya, as per our conversation please forward any receipts for expenses you incurred during your rental to this email. If you have further questions, please feel free to contact me at 413-535-0150. Thank you. - Jessica A[redacted] EA We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I do understand this could be just that one Uhaul location and not a company-wide issue. All other uhaul locations I dealt with were very nice and helpful. The reason I put rejection to this response is: the day I got a phone call from Uhaul and was told a refund will be sent to me. That tone wasn't apologetic at all. I don't want to describe the tone but here is the entire conversation, roughly: my name is xxx I am calling from Uhaul. We will credit $8.xx to you account. Do you have any questions. There wasn't anything about we mis-charged you or I apologize for anything.

November 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.Pam Allen, our Executive Assistant for our Southern Louisiana Regional Office, followed up on the information Mr. [redacted] provided....

 She informed our office Mr. [redacted] was contacted and we were able to reach an amicable agreement.  We offered our apology for the inconvenience they experienced and advised him of a refund for $1000 as an adjustment on their rental.  The refund should post on their next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

March 16, 2015
[redacted] ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mrs. [redacted].
[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office he spoke to Mrs. [redacted] and was able to reach an...

amicable resolution. A refund for the agreed amount of $71.56 for the extra miles was issued back to her [redacted] account. He also asked her to email their tow bill for $80 for reimbursement. Mrs. [redacted] relayed she had told her driver to get the insurance and her driver thought she said no insurance. She will check with her driver before she emails her receipt.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept this resolution. I absolutely disagree about the condition of the vehicle. Furthermore, if your inspection people are giving such reports, they are deceiving their own management of the vehicle condition which just means you have much bigger problems than one dissatisfied customer. As I result, I can make sure that I will never rent from you again, and certainly will try to steer my friends from your firm.
Regards,
[redacted]

November 21, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:We...

have received your concern via the Revdex.com of Arizona. I have researched your reservation. I found that we had Scheduled and Confirmed your reservation for a one way 14’ truck on October 31st for pickup on Nov. 1 at our location at [redacted]. The truck was scheduled for pickup at Noon. We sent you a text message with that information on 10/31 at 9:45 a.m. since that was your preferred method of contact. When the equipment was not picked up at Noon on 11/1, we called you at Noon and left a message that if the equipment was not picked up, we would cancel your reservation. At 12:48 p.m. on 11/1 another truck was reserved for you at [redacted] with a 3:30 p.m pickup. I am assuming that you were at the location on Texas Street. According to you, " We couldn’t go to other cities and risk if a truck would be there or not." The truck was there, unfortunately you decided not to go to Dixon. We make every attempt to get our customers the equipment they request at their preferred location but there are times customers must go to another location. You also state you "haggled and pleaded for an hour and a half" to get the locations in town equipment. We have vehicles that are designated for in town rentals only. You pickup and return to the same location. If a customer takes that equipment and drops it at another location, the charge is double the one way rate. The dealer saved you from having this charge. Dixon is approximately 20 miles from Fairfield and if you had gone there, you would have been back to Fairfield by the time you were still trying to the local truck. I’m sorry you feel we didn’t honor your reservation. Once we confirmed and scheduled you at the North Texas location, we honored your request, you failed to pickup the equipment and it was rented to someone else. 
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 4, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for forwarding Ms. [redacted]’s storage concerns to our office.   Allison Palladino, a Supervisor for RepWest Insurance Company of Canada, followed up on the information Ms. [redacted] provided.  She advised our office Ms....

[redacted]’s concerns has been assigned to an adjuster for investigation.  The claim involves a non-U-Haul storage location and a U-Haul storage contract cannot be located to confirm Safestor Protection was purchased.  Our U-Haul dealer was contacted to verify information and contact has been made with Ms. [redacted].  She confirmed at no time did she report this matter to U-Haul.  Ms. Palladino stated they are currently waiting for documents from Ms. [redacted] for further review in order for them to determine what coverage was purchased and offer a more accurate response.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 26, 2016   Revdex.com ID#: [redacted]   Thank you for forwarding Ms. [redacted]s concerns to our office.   Unfortunately, from the information Ms. [redacted] provided, we were not able to locate a contract or an E-Alert match.  Katelinn K[redacted] a Senior Customer Service Agent, has been...

in contact with Ms. [redacted] by email requesting additional information in order to research her concerns further.   Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfied.;however valid the charges may have been, it is the unethical customer service that the dealer [redacted] showed. That should be Uhauls concern as this dealer represents Uhaul too. I appreciate Mr. Baldwin returning my phone call. I hope corporate is able to address the customer service issues that not only I have experienced but other customers who have reviewed [redacted] on the Uhaul website. 
Regards,[redacted]

March 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Amber G[redacted], our Executive Assistant for our Metro DC Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:...

Hello Mr. [redacted],   I have attempted to reach you via phone today. I have left you a voicemail with my contact info. Please give me a call back at your earliest convenience.   Thank You   Amber G[redacted] MCO 818 - Executive Assistant U-Haul Co. of Metro DC 1501 South Capitol St SW Washington, D.C. Office: ###-###-####   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. Bird.
Our records indicate a refund for the requested amount of $12.09 was issued back to Mr. [redacted] account on January 21st. The refund should post on his next credit card statement if...

not already.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

March 2, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Ben C[redacted], our President for our Central Chicago Regional Office, followed up on the information Mr. V[redacted] provided.  He informed our office he spoke to Mr....

V[redacted] on or about September 30, 2016 and advised him of a refund for the rental along with a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  The check for the rental was issued on October 17, 2016 and cleared the bank on October 19th.    If Mr. V[redacted] has a damage claim he would like to file, he can contact RepWest Insurance Company at ###-###-####.  A phone report will be taken and then an adjuster will contact him back to follow up.   Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.  The VIP Certificate is valid for two years.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 29, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Please be advised the name listed on the contract is [redacted]. Matt R[redacted], our Field Manager for our NW Chicago Suburbs Regional Office, followed up on the information...

Ms. [redacted] provided. He informed our office Ms. [redacted] was 3 days late and went 521 miles over the allowed mileage limit listed on her contract. Mr. R[redacted] relayed she was only charged for 2 days in the interest of customer good faith although three customers were not able to make their move on time. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

July 26, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Jacqueline S[redacted], our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she...

spoke to Ms. [redacted] and discussed her concerns.  She relayed the only reason she would have had issues with her vehicle towing the U-Haul trailer was if the trailer was overloaded.  We show Ms. [redacted]’s vehicle and our trailer was a safe hookup.  Ms. [redacted] stated she did not exceed the weight limit and would contact her lawyer to pursue the issue.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].  [redacted], our President for our Atlanta North Regional Office, followed up on the information Mrs. [redacted] provided.  He informed our office the full amount of the rental...

was refunded due to the breakdown Mr. [redacted] experienced with the U-Haul truck.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at [redacted], followed up on the information Mr. [redacted] provided. He informed our office he issued a refund to Mr. [redacted] for the difference between what was...

paid as a one-way rate and what should have been paid as an in-town rental. The refund for $89.95 was issued back to the [redacted] account listed on the rental contract and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International